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PenTelData SNAFU

bspkrs
Oct 30th, 2014
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  1. Please wait. A representative will be with you shortly.
  2.  
  3. FOR YOUR SECURITY PLEASE DO NOT PASS EITHER A CREDIT CARD NUMBER OR SOCIAL SECURITY NUMBER.
  4.  
  5. Travis M. says:
  6. Hello adam. My name is Travis M. can I have the phone number and email on the account.
  7. adam says:
  8. 484-###-####
  9. adam says:
  10. br######@gmail.com
  11. Travis M. says:
  12. And how may I be of assistance today?
  13. adam says:
  14. for some reason your DNS is spoofing google.com, and it isn't even doing it well...
  15. adam says:
  16. here is a screenshot of what I get when I visit https://google.com
  17. adam says:
  18. http://i.imgur.com/KnC00RJ.png
  19. adam says:
  20. I have tried from several browsers
  21. adam says:
  22. when I tracert google.com it gives a penteldata IP address
  23. adam says:
  24. http://i.imgur.com/m0LX9YM.png
  25. Travis M. says:
  26. Looing at the trace im sure what the issue is. Its going from your router to the modem to the gateway then google.com
  27. adam says:
  28. why would it send an Apple cert, though?
  29. adam says:
  30. I should note that this doesn't happen all the time... only once every few days
  31. Travis M. says:
  32. I can't really say. The SSL cert is issued from the host of the site creating a secure link between the site and your browers. It would be unrelated to our service.
  33. adam says:
  34. I thought you were sure what the issue was...
  35. adam says:
  36. is there anything that can be done on your end to rectify the issue?
  37. Travis M. says:
  38. Looking the trace it looks normal and the SSL cert is nothing to do with the service.
  39. adam says:
  40. maybe I'm confused... how is it normal that going to google.com would take me to a penteldata IP address?
  41. Travis M. says:
  42. If your refering to the 204.186.48.59 and the 204.186.59 IP those two are google's.
  43. adam says:
  44. um
  45. adam says:
  46. http://i.imgur.com/qi72kms.png
  47. adam says:
  48. I don't see how you can claim those are google IP addresses
  49. adam says:
  50. it clearly belongs to penteldata
  51. adam says:
  52. http://ipinfo.io/204.186.48.59
  53. Travis M. says:
  54. The reson why is shows has PenTeleData is that we use google global cache. We do host it but have nothing to do with the service is provides.
  55.  
  56. adam says:
  57. I think I'm just going to take this up with Google, Apple, and the certificate authority. I'll also be changing my DNS settings because I don't really trust PenTelData as a result of this situation.
  58. adam says:
  59. it seems like on of the following things is happening: A) you guys cache common websites and the caching system is messed up... unlikely, B) you guys are spoofing common websites to mine data from them and a few of them have the wrong certs being served... possible, or C) your DNS is genuinely just messed up some how...
  60. Travis M. says:
  61. You may use what DNS sever you like but I can only give you the info provided.
  62. adam says:
  63. thanks... I feel like I got a lot of spin, but I know you're just doing your job. all I can hope is that you guys aren't allowed to "host" a google cache anymore
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