Carmen: Hi, my name is Carmen. How may I help you?
 Transmeta: could you please pull up the incident # I put in the mescription?
 Transmeta: Description*
 Carmen: Yeah sure give me one second to look into it for you.
 Carmen: It looks like the Engineering Department is still looking into this issue. As soon as they have more information on your Wireless Keyboard and Mouse issue they will contact you via email.
 Transmeta: can you check into another issue as well?
 Carmen: Yeah
 Transmeta: ***********
 Carmen: The Saints Row issue is still being investigated as well.
 Transmeta: I've been patient with the service, but if I cannot use it, I see no reason to keep spending money when I cannot play most of my playpack games on the MC
 Transmeta: the wireless KB/Mouse issue is rather inexcusable, it had worked fine before, and when you put a fake wi-fi setting on the MC it was quickly rolled back
 Carmen: I apologize for the inconvenience we are working as fast as we can to get these issues resolved.
 Transmeta: yet we get nothing when it comes to fixing issues with hardware that previously worked
 Carmen: I understand your concern. I will let the Engineering Department know  that you contacted us again about these issues.
 Transmeta: thanks I guess...
 Carmen: Again, I am sorry for the delay as soon as we have more information we will contact you via email. If you need anything else feel free to contact us again.
 Transmeta: I think that the next time I will be contacting you will be to cancel my playpack
 Transmeta: thanks for your time though
 Carmen: Thank you for contacting OnLive Customer Service.  Have a nice day.