Question 5:


In this article [The authors] delve deep into the ways of providing proper customer service through social media.[The authors] list a couple of methods detailing ways which could assist in providing more professional social media customer service. Through [The author/s] article, the main focus revolves around how consumers prefer social media as a way of interaction between consumers and customer service and the different ways which could allow to take your consumer’s customer service experience to the next level. This article is extremely helpful as it allows business with little experience to gain a grip on their customer service. This article shows no limitations at it details many methods with a few examples for each point. The conclusion for this article is that social media customer service is the more preferred method and has many advantages which assist both consumers and business. This article gives insight and a decent amount of information and will help structure our research.

Question6
In this blog author Andrea Salvoni answers the question of whether or not social media can predict your personality. The author states that internet analysis works in a way where it takes all your interests and connects them to one another forming a web of information that can be used to display you more of that interest. The blog focuses on how your interests are collected in different methods and how you will receive advertisements or recommendation based on your search history. This article is very useful as it allows a perception of how the search engine is optimized. The limitations in this blog is that limited examples where used in the description. In conclusion, the blog indicates that social media can indeed analyse your interests. The blog offers many ideas on how social media can keep predicts our personality and can be used to further improve our research.