Dear Subscriber,

Cox has identified that one or more of the computers behind your cable modem are likely infected with the Zeus Trojan/bot, also known as Zbot.
While this malicious software is not new, it still poses a great risk to your computer and files that reside on your hard drive.

Zeus malware uses keylogging in order to access user names and passwords and infected over 13 million computers worldwide.

We recommend you take the following action:

1. Visit the Microsoft or Symantec website, download and run the FREE removal tool:

http://www.microsoft.com/security/scanner/

http://www.symantec.com/security_response/writeup.jsp?docid=2014-052915-1402-99

After running the free Microsoft removal tool, if you already have security software installed on your system:
2)  Follow your security software's instructions to download the latest updates (also known as "virus definitions")
3)  When the new definitions have been loaded, perform a full virus scan on your system.

Cox Security Suite Plus powered by McAfee is included FREE with your Cox High Speed Internet service.  This software can be used to help protect up-to 5  devices in your home, including Windows and Mac OS computers, and Android and Apple tablets and smartphones.
To get started, simply browse to www.cox.com/securitysuite and login with your Cox primary User ID and Password.
If you already have an Anti-virus solution installed, you should refer to your software manual before installing the Cox Security Suite.

If you have any questions regarding this matter, please call us at 800-753-6085 and provide the reference number provided in the subject of this email.

If you would like additional information on the Zeus botnet we recommend these articles:

http://www.us-cert.gov/ncas/alerts/TA14-150A

https://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=Win32%2fZbot


Regards,

Cox Customer Safety