POORNIMA PUTTASWAMY
18615, NE 62nd ct, Redmond,
WA 98052 || Phone: (425)499-1369
poornima.pswamy@hotmail.com

PROFESSIONAL EXPERIENCE
•	11 years of IT Industry experience.
•	IT Coordinator and Team Leader (Sep 2007 – Oct 2014).
•	Developer (Sep 2003 – 2010).

ACCOUNTABILITYS and RESPONSIBILITIES
•	Project ownership
-	Contribute technically in building large complex telecom software systems.
-	Responsible for Analyzing, Designing and Coordinating release and day to day project work with onshore and offshore team for Telecom Ordering and Billing Applications.
-	Manage project delivery (end to end) on Schedule with Quality.
-	Maintain system availability, minimize outages and not to miss SLA.

•	Requirement Engineering
-	Conceptualize the product/ solution and analyze Onshore / Business requirements, create Use Cases and take sign off from Business on Requirements (Functional & Non-Functional) and track requirements to the delivery.
-	Business and test team coordination. Review System Test Cases and Participate in UAT Scenario creation with Business Team
-	Effort and Size Estimation of Business Requirements/Enhancements and IT Upgrades.

•	Project Execution and Delivery
-	Responsible for project planning, estimation, quality control, forecasting, tracking results, Solution Ownership, Troubleshooting & Resolution, engage in the complex or comprehensive phases of IT systems implementation and delivery support of IT systems.
-	Participate in CCB Process
-	Generate metrics and analyze the data on periodic basis and report to management
-	Prepare Causal Analysis and Resolution on Critical Issues / Outages / Missed KPIs.
-	Assisting AIPs in SWAT calls, implement new alarms , review DR plans

•	Stakeholder Management
-	Reporting to major stake holders, includes Daily Performance, Service Level Management and analyzing Volume trends, major deviation in the forecasted volume with a detailed analysis.
-	Responsible for overall Project Monitoring, Control and Status Reporting to CenturyLink onshore and CenturyLink India Management.
-	Improve the synergy between Tier2 and 3 to increase efficiency and productivity

•	Resource Management
-	Team Lead for a 10-member Engineering team, as well as IT Coordinator for 2 onshore project coordinators.
-	Ensure team member utilization. Monitoring and ensuring teams are stabilized on process and technical updates. Scheduling for the week based on the forecasted volume
-	Creating congenial environment within the team to make it a great place to work.
-	Set goals for direct reporters, encourage them to achieve and go beyond, do Performance Evaluation.
-	Rewards and Recognition for direct reporters

•	Project Process Compliances
-	Contributed towards Organization CMMi Level3 and Level5 Certification through the Pilot project , Conducted Process Training  in Risks, Configuration, Engineering, Metrics and participated in SQA Audits

•	Initiatives and COE(Centre of Excellence):
-	Propose new organization Initiatives and COEs (Center of Excellence), Develop performance engineering tools, drive them to successful closure

WORK EXPERIENCE:
•	Worked as Team Lead at CenturyLink, Bangalore since Dec 2005 till Oct 2014.
•	Worked as software engineer at HayaSoft Technology, Mysore since Sep 2003 till Dec 2005

EDUCATION QUALIFICATION:
•	Bachelor of Engineering in Computer Science (from Visweshwaraiah Technological University, Karnataka, India)

TECHNICAL SKILLS:
Programming Languages	Java, J2EE and Related frameworks: Core Java, EJB,  Struts, Spring, Hibernate, Web services, Grails
Others: Perl, Shell Scripting, XML
GUI/Web Technologies	JSP, Servlet, Ajax, HTML, Java Script, Groovy
Databases	Oracle, SQL Server, MySQL
Application/Web Servers 	WebLogic, JBOSS, Apache Tomcat
Operating Systems	Unix,  Windows
Modeling Language	Unified Modeling Language (UML)
Other Tools	Dimension(Config Management and release Management), Remedy(Ticketing Tool), VSS, Eclipse, TOAD, Caliber, Quality Center

ROLE AND PROJECT DETAILS:

TEAM LEAD AND IT PROJECT COORDINATOR for
CENTURYLINK TELECOM BILLING AND ORDERING SUITE OF APPLICATIONS
Environment                      	:	Linux, java/J2EE, Tibco Business Works, Oracle 10g, JBOSS, Tomcat (FOSS environment)
Tools                                  :	Sentry, Remedy, Bus Tester, Dimensions
Team Size                          :	12
Duration	: 	Mar 2010– Oct 2014

Is suite of applications which consist client interacting applications, Federal funding billing adjustments, Order Managements, Dispute Management, Manage Service orders, Billing modification or line network configuration applications.
While in this position, apart from my responsibilities, things I would feel good about is
1.	Managed offshore size of 9 team members, with simultaneous 8 active projects major enhancements and all together 16 application ownership of service availability of 24*7.
2.	Presented proposal to higher management, increased application count from 9 to 16 without new resource, created new L1 opportunity in team for onshore coordinator, with helped management in saving cost for venders on those applications.
3.	Delivered Trainings organization wide and facilitated for changes to be brought in Maintenance project from CMMi 3 to CMMi5 level projects.
4.	Defined process improvements. Focused and achieved project stability by meeting KPIs. Better customer focused by proving turnaround time for ticket to be greater than 50% from the organization goal.

TEAM LEAD AND IT PROJECT COORDINATOR for
MIGTATION OF APPLICATION TO FOSS ENVIRONMENT
This program is an open source initiative across the organization we are moving all WebLogic applications to FOSS (Free and open source software) environment.
Few of the highlights
1.	Took initiative in proposing application migration to FOSS, which saved application server (WebLogic) licensing cost.
2.	First piolet project in CenturyLink to migrate WebLogic application to JBoss.  Drive this migration and process for similar project across organization.


DATA ANALYST and LEAD DEVELOPER
DATA ANALYSIS AND METRICS (Traveled on B1 for Requirement gathering)
Environment                      	:	Windows
Tools                                  :	xls and ppt
Team Size                          :	2
Duration	: 	Oct 2013 – Oct 2014
Role                                   : 	Lead and data analyst.
Data and metrics team is to drive Metrics reporting and create new and helpful metrics for team and leadership. Project is to prepare and design reports for Trouble ticket, weekly reports, Dashboard for quick view, Outage analysis and trend, chart for each application’s outage history, maintenance reports, Monthly and year end Success PPT’s, Application growth trends (useful for clients and capacity planning).

DEVELOPER and Lead for
CENTER OF EXCELLENCE (COE) and OPERATION TOOLS
Environment                      	:	Windows, Sun Solaris, java, J2ee, Oracle, Tomcat, JBoss, JSF, Cognos 10, Groovy, Grails
Tools                                  :	Dimensions, Toad, Quality Center
Team Size                          :	4
Duration	: 	Since Jun 2006
Role                                   : 	Lead
COE sets a standard and process for production support and maintenance team to bring in alignment to the process and efficiency in supporting production application. Operation Support tools provides set of tools for management and operations.

Few of the initiatives which helped build a new team and defined operations and process
Shift Management System: Allowances claim tool for On-call, Shifts and Holidays.
Project Metrics Tool: Project Management tool with helps in managing the projects across CenturyLink India in alignment to CMMi. Application Profiler: Tool to monitor performance of Application server like WebLogic.
Time Sheet (EZC): Reporting tool for labor charged. (Weekly reports, utilizations, billing reports)
Desktop Support System: Ticketing tool for all the system/VoIP/Server related queries.
Ticket Management Portal: Ticket MP Tool is a Single screen view of Remedy trouble tickets with detailed status.

DEVELOPER and IT COORDINATOR for
GATEWAY SET OF APPLICATIONS
Environment                      	:	Sun Solaris, java, Tibco, EJB, RMI, WebLogic, Oracle, WebLogic
Tools                                  :	Sentry, Remedy, Net-Tool, Bus Testers, Dimensions, Toad, Caliber
Team Size                          :	Nine
Duration	: 	Dec 2005– Jun 2009
Role	: 	Acting Lead, Developer.

Gateway set of applications is Interface between CenturyLink applications and external Partner Application. It also provides Security to secure the data transmission between CenturyLink and external partner Applications like Direct Broadcasting Satellite (DBS) Partner-DirecTV, CSG Systems for IPTV and VDSL Services, HOSTWAY, Alden system, VOLUME INTERNET SERVICE PROVIDERS (VISP) etc.