[System:09:44:04] A member of our web team will be available soon.
[System:09:44:05] Welcome to Samsung Australia Live Chat.
[Vicson(Agent):09:44:14] Hello! Thank you for contacting Samsung Customer Care Australia. My name is Vic.

[Vicson(Agent):09:44:38] How may I help you today?

[kehuehue(Customer):09:44:51] Hi, good morning. I wanted to buy the Note 10+ from the Samsung Edu store using the code UniDays, so the price would come down to 1089$. However it is currently out of stock.
[kehuehue(Customer):09:45:00] Can I go to a physical store and get a price match?
[Vicson(Agent):09:45:26] I see. For this, i would suggest to contact our promotions team first.
[kehuehue(Customer):09:45:40] How do I contact them?
[Vicson(Agent):09:46:14] You can call them at the number 1300 362 603 option 9
[Vicson(Agent):09:46:41] They will be able to let you know if you can avail that discounted price from the store.
[kehuehue(Customer):09:46:54] Ok thank you. Also if I want to return a purchase I made (it is unopened and box is not damaged) online from the Samsung store, can I make the return in a physical store?
[kehuehue(Customer):09:47:11] or it has to be mailed back?
[Vicson(Agent):09:47:48] Yes you can. as long as the box is unopened and you provide a hard copy of the invoice for that order.
[Vicson(Agent):09:48:11] You can bring it to a Samsung Store/Studio.
[kehuehue(Customer):09:48:21] Ok thanks, thats all
[System:09:48:27] Chatting Finished By Customer.
[System:09:48:27] I welcome your feedback at the end of this chat session today; It will only take 60 seconds and if you`re happy to provide some feedback, please
[System:09:48:27] Survey request message is successfully sent.
[Vicson(Agent):09:48:32] Please do not hesitate to contact our Customer Service Centre at the number 1300 425 299 for assistance with any other issue. Thank you again for contacting Samsung, this is Vic, you have a wonderful day!

[kehuehue(Customer):09:48:41] you too Vic