API tools faq
paste
Advertisement
Guest User

xbox support nightmare

a guest
Dec 26th, 2015
246
0
Never
Add comment
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
text 8.96 KB | None | 0 0
raw download clone embed print report
  1. info: at 14:37:09
  2. The current average wait time is 9 minutes.
  3. info: at 14:39:09
  4. The current average wait time is 6 minutes.
  5. info: at 14:41:09
  6. The current average wait time is 3 minutes.
  7. info: at 14:43:09
  8. The current average wait time is 1 minutes.
  9. info: at 14:45:09
  10. The current average wait time is 1 minutes.
  11. info: at 14:47:09
  12. The current average wait time is 0 minutes.
  13. info: at 14:48:51
  14. Privacy Statement
  15. You are now chatting with 'Denice'.
  16. Denice: at 14:48:55
  17. Hello, thank you for contacting Xbox Customer Support. My name is Denice. Please give me a moment to review your question.
  18. RJ: at 14:49:03
  19. Hi Denice!
  20. Denice: at 14:49:29
  21. Hello RJ! How are you today?
  22. Denice: at 14:49:39
  23. By the way, I am currently reviewing your concern, alright?
  24. RJ: at 14:49:54
  25. Great! Happy christmas ;)
  26. RJ: at 14:50:01
  27. sure, thanks
  28. RJ: at 14:50:08
  29. my main account is: rj_verheggen@live.nl
  30. RJ: at 14:50:44
  31. and when I tried a Microsoft Phone years ago it created a Xbox profile on that
  32. Denice: at 14:52:14
  33. Hello, RJ! Thank you for patiently waiting. By the way, I just want to clarify, you want to change your gamertag from your current account to your main account? Am I correct? So this means that you have 2 accounts?
  34. RJ: at 14:52:29
  35. yes, apparently I have 2
  36. RJ: at 14:52:46
  37. my main account has my creditcard and stuff connected
  38. RJ: at 14:52:55
  39. my xbox live account is just randomly created
  40. Denice: at 14:53:36
  41. Oh, I see. So you don't have any subscription on the other account? Am I correct?
  42. RJ: at 14:53:47
  43. I think thats correct
  44. Denice: at 14:54:53
  45. Okay, thank you for clarifying. Let me just pull up your account, alright?
  46. RJ: at 14:55:04
  47. please :)
  48. RJ: at 14:55:13
  49. would be great if you could manage to fix it
  50. 
  51. Denice: at 14:55:22
  52. Oh, and by the way, I will send you a code through the email and mobile phone number associated with this gamertag, okay? Kindly provide it to me once you get it. Thank you!
  53. RJ: at 14:55:26
  54. I tried searching all over the website, but I got totally stuck
  55. RJ: at 14:55:33
  56. will do!
  57. Denice: at 14:56:56
  58. By the way, I sent it to your email account. Kindly check it please? Thank you!
  59. RJ: at 14:57:33
  60. 85583295
  61. Denice: at 14:57:39
  62. Thank you, RJ!
  63. RJ: at 14:57:50
  64. and by phone: 77529
  65. Denice: at 14:58:08
  66. Thank you! Just pulling up your account, alright?
  67. Denice: at 14:58:15
  68. I am just here.
  69. RJ: at 14:59:49
  70. :)
  71. RJ: at 15:00:02
  72. where are you from Denice?
  73. Denice: at 15:00:28
  74. Oh, I am from Asia, RJ. :) Why do you ask?
  75. Denice: at 15:00:37
  76. By the way, I am here on your account now, alright?
  77. RJ: at 15:00:39
  78. just making conversation :)
  79. RJ: at 15:00:44
  80. great!
  81. Denice: at 15:01:37
  82. Oh, I see. Thank you. :) I can see here that you're from Netherlands, right? Okay, about your concern, is your main account has the gamertag CeViK91 ?
  83. RJ: at 15:02:02
  84. yeah I think that has been randomly created
  85. RJ: at 15:02:10
  86. you can throw that account away
  87. Denice: at 15:03:29
  88. Okay, I see. Well can you tell me about the account you want to use please? Because the gamertag CeViK91 is associated to your account RJ_verheggen@live.nl
  89. RJ: at 15:03:46
  90. I'm now logged in to:
  91. RJ: at 15:03:50
  92. watdan@outlook.com
  93. RJ: at 15:04:00
  94. with gamertag: CeViK NL
  95. RJ: at 15:04:11
  96. that's the xbox account I want to use on my main account
  97. RJ: at 15:04:27
  98. (main account = rj_verheggen@live.nl)
  99. Denice: at 15:05:21
  100. Okay, I see. Let me pull that one up, is that okay?
  101. RJ: at 15:05:27
  102. yes please
  103. Denice: at 15:05:47
  104. I will send you another code for this, okay? Thank you for your patience, RJ. RJ: at 15:06:19
  105. I don't mind the waiting if you can fix it in the end :) Denice: at 15:06:21
  106. Oh, nevermind. It went pass through.
  107. Denice: at 15:06:36
  108. Sure thing, RJ. Don't worry about this, I can help you with that. RJ: at 15:08:58
  109. thanks Denice
  110. Denice: at 15:10:27
  111. Okay, RJ. Can you tell me both gamertags that you want to change and the one you want to disregard please?
  112. RJ: at 15:10:50
  113. you can discard the CeViK91 that's on rj_verheggen@live.nl
  114. RJ: at 15:10:56
  115. and I want to keep CeViK NL
  116. RJ: at 15:11:03
  117. that's on watdan@outlook.co
  118. RJ: at 15:11:05
  119. m
  120. Denice: at 15:12:05
  121. Oh, I see that. So you mean that the account RJ_verheggen@live.nl with the gamertag CeViK91 is the one you don't need anymore, am I correct?
  122. Denice: at 15:12:26
  123. Okay, let me see the watdan@outlook.co account, alright?
  124. RJ: at 15:12:43
  125. correct, but I want to keep my rj_verheggen@live.nl account for email and onedrive
  126. RJ: at 15:12:56
  127. yes, watdan@outlook.com contains the xbox account I want to kee
  128. RJ: at 15:12:58
  129. keep*
  130. Denice: at 15:16:47
  131. Just to clarify, you want to move your subscription to Xbox Live from watdan@outlook.com to your rj_verheggen@live.nl account, am I correct?
  132. Denice: at 15:18:08
  133. By the way, I send you a code to watdan@outlook.com, okay? Kindly provide the code to me. Thank you!
  134. RJ: at 15:18:37
  135. correct
  136. RJ: at 15:18:51
  137. didn't receive a code yet
  138. Denice: at 15:18:58
  139. Okay, I see. Thank you for clarifying, RJ.
  140. RJ: at 15:19:01
  141. maybe you dont need it because Im logged in to that account
  142. Denice: at 15:19:03
  143. Okay, let me send it to you again.
  144. RJ: at 15:19:34
  145. 81686170
  146. Denice: at 15:19:42
  147. Thank you, RJ! :)
  148. Denice: at 15:22:03
  149. I'm in your account now, RJ. Thank you for your patience.
  150. RJ: at 15:25:10
  151. :)
  152. Denice: at 15:25:35
  153. Thank you for patiently waiting, RJ! I have a solution for this now. Are you ready?
  154. RJ: at 15:26:00
  155. yes
  156. Denice: at 15:27:13
  157. I will type in the steps for you, okay? Kindly follow the steps and let me know if there's any questions. Thank you RJ!
  158. RJ: at 15:27:23
  159. will do, thanks
  160. Denice: at 15:31:14
  161. Before I send you the steps, can you tell me what console will you try to change this?
  162. RJ: at 15:31:26
  163. I'm not near my console now
  164. RJ: at 15:31:30
  165. but I have an Xbox one
  166. Denice: at 15:31:49
  167. Okay, I see. Thank you for clarifying, RJ.
  168. RJ: at 15:32:50
  169. why does this take so much time? I've been in this chat for almost an hour now.
  170. Denice: at 15:33:29
  171. Yes, apparently, it can only be done through Xbox 360, RJ.
  172. Denice: at 15:33:49
  173. Here are the steps for Xbox 360:
  174. Denice: at 15:33:49
  175. Sign in to your profile on your Xbox 360 console.
  176. Denice: at 15:33:49
  177. Go to settings and select Account.
  178. Denice: at 15:33:49
  179. Scroll right to Your Information and select Account Security.
  180. Denice: at 15:33:49
  181. Select Change Microsoft account, and then select Yes.
  182. Denice: at 15:33:49
  183. Enter the password for the Microsoft account that's currently associated with your gamertag, and then select Sign in.
  184. Denice: at 15:33:49
  185. Enter the email address and the password for the new Microsoft account that you want to associate with your gamertag, and then select Sign in.
  186. Denice: at 15:33:49
  187. Select Yes, change to continue.
  188. Denice: at 15:33:49
  189. Select Update Contact Information to update your contact information or Done to finish.
  190. RJ: at 15:34:05
  191. I dont have an xbox 360...
  192. RJ: at 15:34:24
  193. these steps are also on the website...
  194. Denice: at 15:34:38
  195. Let me check again if there's any options, RJ. I understand that it took me long enough because I was looking for the right one.
  196. Denice: at 15:35:06
  197. Let me ask my supervisor about this, alright? Because that is also the one on my tools.
  198. RJ: at 15:35:13
  199. you work for microsoft right? Is there someone in your building who can just change this for me Denice: at 15:35:13
  200. I really want to help you with thi.
  201. Denice: at 15:35:15
  202. this.
  203. RJ: at 15:35:16
  204. yes, please
  205. Denice: at 15:36:07
  206. We can't do that for you, RJ, because this is a sensitive information about you, and only you can do that.
  207. RJ: at 15:36:44
  208. you have my permission
  209. RJ: at 15:36:53
  210. I can change my password afterwards
  211. Denice: at 15:38:09
  212. Thank you, RJ, but Microsoft will never give us permission about that even if you truly permit us with your account. They are very strict when it comes to personal information to avoid customers from being hacked.
  213. RJ: at 15:38:49
  214. okay then please give me a say to do it by myself
  215. RJ: at 15:39:10
  216. 15:06 you told me: Sure thing, RJ. Don't worry about this, I can help you with that.
  217. Denice: at 15:39:12
  218. Yes, I will, RJ. Thank you for your patience.
  219. Denice: at 15:40:25
  220. Yes, and that is what I am doing now for you, RJ. I am stretching my tools for this matter. I apologize for the wait time.
  221. RJ: at 15:41:18
  222. again: I don't mind to wait if you can fix it in the end
  223. Denice: at 15:43:13
  224. Okay, RJ. I have talked to my supervisor about this and he told me that there is no other way to do this but only for Xbox 360 console only.
  225. Denice: at 15:43:29
  226. If you might happen to know someone who owns one, you can do it there, RJ/
  227. RJ: at 15:43:41
  228. you have to be kidding me
  229. RJ: at 15:43:46
  230. i dont have an xbox 360
  231. RJ: at 15:43:51
  232. and nobody does
  233. RJ: at 15:43:58
  234. it's 10 years old
  235. RJ: at 15:44:01
  236. people have xbox one now
  237. RJ: at 15:48:53
  238. so I've been in this chat for an hour now. You promised me twice that you would fix it for me and in the end you can only provide me with information that is also on the FAQ-page?
  239. RJ: at 15:56:23
  240. is that correct Denice?
  241. RJ: at 16:01:18
  242. are you gone now?
  243. RJ: at 16:01:26
  244. this is the worst support chat ever.
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement
Public Pastes
Advertisement
We use cookies for various purposes including analytics. By continuing to use Pastebin, you agree to our use of cookies as described in the Cookies Policy.  OK, I Understand
Not a member of Pastebin yet?
Sign Up, it unlocks many cool features!