Advertisement
Guest User

Untitled

a guest
Jul 5th, 2012
634
0
Never
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
text 1.94 KB | None | 0 0
  1. Some data has been edited to protect privacy: [**********]
  2.  
  3. Dear Mr. Soos,
  4.  
  5. thank you for your E-Mail.
  6.  
  7. According to our Call hereby I confirm to you also via E-Mail that we can not take back only the Windows operating system from your Online-Order.
  8.  
  9. If you are not satisfied with the configuration / product we can take back only the whole Notebook as such but this only the first fourteen days after delivery according to general business conditions for private customers.
  10.  
  11. I have also logged our communication and the following details under case nr: 859800761, so it´s easier to follow up.
  12.  
  13. If you have any other questions, do not hesitate to contact me.
  14.  
  15. Kind regards and best wishes
  16.  
  17. [**********]
  18. Customer Care Associate
  19.  
  20. Dell | CSMB Customer Services
  21. Dell GmbH, Unterschweinstiege 10, 60549 Frankfurt am Main, Germany
  22. [***********]
  23.  
  24. Original Message Follows:
  25. ------------------------
  26. Error Message
  27. Problem Description:
  28.  
  29. I like my Dell laptop very much, however, it arrived with Windows 7 Professional, which I do not need or use. I have installed Ubuntu on the system without accepting the EULA of Windows 7. I have heard that it is possible to get refunded for the price of Windows for Dell business laptops: http://nxadm.wordpress.com/2010/02/09/dell-windows-refund-win I would like to do the same if possible. Naturally, I would be happy to send back the Windows recovery DVDs to your address. Thank you in advance, Mate Soos
  30.  
  31. CaseNo
  32. CS_CustomerServiceTopic Operating System
  33. CS_IssueCategory Operating System
  34. CS_RequestingORG US_GTS
  35. CS_ServiceTag [************]
  36. CS_RequestorEMail soos.mate@gmail.com
  37. CS_SystemLabel Vostro Notebook 3560
  38. CS_old_case_number
  39. ShipDate 30.06.2012 00:00:00
  40. CS_SystemFriendlyName Vostro Notebook
  41. CS_TechnicalSupportTopic Operating System
  42. CS_Topic Operating System
  43. DateSubmitted 03.07.2012
  44. [************]
  45. CS_OperatingSystem Windows 7
  46. CS_OperatingSystemVersion Professional
  47. [************]
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement