Some data has been edited to protect privacy: [**********]

Dear Mr. Soos,

thank you for your E-Mail.

According to our Call hereby I confirm to you also via E-Mail that we can not take back only the Windows operating system from your Online-Order.

If you are not satisfied with the configuration / product we can take back only the whole Notebook as such but this only the first fourteen days after delivery according to general business conditions for private customers.

I have also logged our communication and the following details under case nr: 859800761, so it´s easier to follow up.

If you have any other questions, do not hesitate to contact me.

Kind regards and best wishes

[**********]
Customer Care Associate

Dell | CSMB Customer Services
Dell GmbH, Unterschweinstiege 10, 60549 Frankfurt am Main, Germany
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Original Message Follows:
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Error Message
Problem Description:

I like my Dell laptop very much, however, it arrived with Windows 7 Professional, which I do not need or use. I have installed Ubuntu on the system without accepting the EULA of Windows 7. I have heard that it is possible to get refunded for the price of Windows for Dell business laptops: http://nxadm.wordpress.com/2010/02/09/dell-windows-refund-win I would like to do the same if possible. Naturally, I would be happy to send back the Windows recovery DVDs to your address. Thank you in advance, Mate Soos

CaseNo
CS_CustomerServiceTopic 	Operating System
CS_IssueCategory 	Operating System
CS_RequestingORG 	US_GTS
CS_ServiceTag 	[************]
CS_RequestorEMail 	soos.mate@gmail.com
CS_SystemLabel 	Vostro Notebook 3560
CS_old_case_number
ShipDate 	30.06.2012 00:00:00
CS_SystemFriendlyName 	Vostro Notebook
CS_TechnicalSupportTopic 	Operating System
CS_Topic 	Operating System
DateSubmitted 	03.07.2012
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CS_OperatingSystem 	Windows 7
CS_OperatingSystemVersion 	Professional
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