API tools faq
paste
Advertisement
Guest User

Rockstar support

a guest
Mar 30th, 2018
701
0
Never
Add comment
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
text 7.25 KB | None | 0 0
raw download clone embed print report
  1. DarStav95: Dear Support!
  2.  
  3. I would like to request yout assistance about a bug.
  4.  
  5. One moment while we connect you.
  6.  
  7. Damien: Hello and thank you for contacting Rockstar Support, my name is Damien. I see that you need help with a bug in the game, is this correct?
  8.  
  9. DarStav95: Good day to you! Yes, this is correct, I wolud like to request your assistance about an in-game bug.
  10.  
  11. Damien: Sure, I will be glad to assist you. Could you provide some more information about the bug you are reporting today.
  12.  
  13. DarStav95: Yes, of course! This bug is related to the anti cheating system, which wrongfully accused several players. It's got me too, and I got my account suspended because of this.
  14.  
  15. Damien: I am looking at your account at the moment and I see that it is temporarily suspended
  16.  
  17. DarStav95: Yes it is. It happened az 23rd March.
  18.  
  19. DarStav95: *at
  20.  
  21. Damien: Since this is a temporary suspension, you would be able to play GTA Online again once the ban period is over.
  22.  
  23. DarStav95: i understood that before, but the problem is, I was wrongfully suspended. I know, you don't have the right to lift this suspension, so I would ask for other contacting option above you, where they can help with this issue.
  24.  
  25. Damien: The suspension of an account is not something we take lightly and all banning decisions are final.
  26.  
  27. DarStav95: I heard that too before. But I also got this suspension lifted once, so I don't belive it's final. I also read about players who got their suspension lifted.
  28.  
  29. Damien: There may have been a brief period while the system processed your suspension that you may have been able to play. The suspension on your account remains valid and will expire in about 23 days.
  30.  
  31. DarStav95: I read that too, so I just asking. Am I talking to a real person, who only have the permission to copy-paste texts, or am I talking to a bot, who only can do this? Don't get me wrong, I don't want to be rude with you, because it's not your fault, if you're a real person.
  32.  
  33. Damien: I understand this is important to you, but as I mentioned earlier, all banning decisions are final and may not be appealed. We do not have any further information to share regarding this matter.
  34.  
  35. DarStav95: So I just talking with a bot now it looks like.
  36.  
  37. Damien: I am just another person chatting with you who does not have more information to share about the temporary suspension on your account.
  38.  
  39. DarStav95: That's why I asked another form of contact, because I know you don't have a permission to proceed further in this case.
  40.  
  41. Damien: The decision to ban or suspend any account is taken after reviewing the details pertaining to that account and once the ban or suspension is placed, it is not lifted by us.
  42.  
  43. DarStav95: As I said, I know that, and I understood that. But if someone reviewed my account, why did I got suspended, even if I didn't do any wrong?
  44.  
  45. Damien: As I mentioned earlier, any ban or suspension placed on an account may not be appealed. We are unable to lift the suspension but you would be able to play GTA Online after it expires.
  46.  
  47. DarStav95: If I cannot appeal, I request some information about why I got this as a straight player? Did I used cheat? Did I were a toxic player? Did my game was corrupted somehow?
  48.  
  49. Damien: We do not have any further information to share regarding this matter.
  50.  
  51. DarStav95: Then who can share some information about this matter?
  52.  
  53. DarStav95: If I have to ask elsewhere, it's fine by me. Just tell me where should I go and ask these questions?
  54.  
  55. Damien: I understand, ban or suspension can be placed due to various reasons. You can read more about it here: https://support.rockstargames.com/hc/articles/229514247
  56.  
  57. DarStav95: I read this too, but it's not what I1m looking for.
  58.  
  59. DarStav95: *I'm
  60.  
  61. Damien: If we had any further information to share with you, I would have provided it to you.
  62.  
  63. DarStav95: So this means the company don't have any further information about my suspension, just what you wrote to me now, right?
  64.  
  65. Damien: We do not discuss details regarding ban/suspension and since the decision is final, we are unable to review your case again.
  66.  
  67. DarStav95: If you don't discuss details, how can I be sure it's not a mistake what Rockstar tries to hide this way?
  68.  
  69. Damien: As mentioned earlier, we do not have any further information to share about the suspension on your account. You would be able to play GTA Online again once the suspension is over.
  70.  
  71. DarStav95: So it looks like the company can do anything with it's players without any trouble.
  72.  
  73. Damien: Placing a ban or suspension or ban on any account is not something we take lightly, this decision is based on various factors and is final.
  74.  
  75. DarStav95: Actually, I can't see that "something we take lightly". Thousands of players have the same issue, and the best we can get is pre-written messages.
  76.  
  77. Damien: We do not have any more information to share, I am not sure what else I can say about this.
  78.  
  79. DarStav95: As I said before, I only ask some kind of contact, where I can reach someone, who have the permission to look into this matter deeper. Because I know you can't say or do anything specific about my suspension.
  80.  
  81. Damien: I understand that, please give me a moment while I connect you to my supervisor.
  82.  
  83. DarStav95: Okay, I'm waiting. And thank you.
  84.  
  85.  
  86.  
  87. Colin: Hello, my name is Colin and I'm the supervisor at Rockstar. I see that your account has been temporarily suspended from GTA Online and you would like to know why.
  88.  
  89. DarStav95: Good day Coli, yes that's right. Damien already told me they can't say any specific thing about this matter.
  90.  
  91. DarStav95: *Colin
  92.  
  93. Colin: That is correct. We do not communicate the reason for bans with our players apart from the information which was already given to you. The ban on your account is legitimate and the suspension on your account remains valid. You will need to wait until the ban expires to play GTA Online.
  94.  
  95. DarStav95: Damien also wrote this. But my question is: How can I be sure it's not just some bug, what Rockstar ignores? And also, If Rockstar can suspend players without any kind of information, how the player can be sure this will not happen in the future?
  96.  
  97. Colin: This is not a bug. We do not ban players unnecessarily and all the bans are valid.
  98.  
  99. DarStav95: If that's the case, why Rockstar lifted so many players ban permanently?
  100.  
  101. Colin: As I stated all the bans are valid and so is the ban on your account. Do you have any other concerns that I can assist you with today?
  102.  
  103. DarStav95: Well, there will be something more, but first, I would appriciate a proper answer for my previous question. Because if all of the bans are valid and final, there's no way some player got the ban lifted.
  104.  
  105. Colin: There may have been a brief period while the system processed ban, but the suspensions remain valid. If you do not have any other concerns, I will be forced to end this conversation.
  106.  
  107. DarStav95: I have two more questions.
  108.  
  109. DarStav95: 1. Can I use the content of this conversation, and can I release it to public sites like Reddit?
  110. Colin: As I informed you there is nothing much that can be done. I would like thank you for contacting Rockstar and I hope that you have a good day.
  111. Colin: Agent ended the conversation.
  112.  
  113. Email Transcript
  114. PLEASE COMPLETE OUR CUSTOMER SATISFACTION SURVEY: https://www.rockstargames.com/rockstarsupport2a/chat/take-survey/********
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement
Public Pastes
Advertisement
We use cookies for various purposes including analytics. By continuing to use Pastebin, you agree to our use of cookies as described in the Cookies Policy.  OK, I Understand
Not a member of Pastebin yet?
Sign Up, it unlocks many cool features!