Questions/ Vocab, etc.
Notes
When you are given a scenario, what are the steps to identify the problem?



When given a scenario, what are some of the basic external issues to check?

What are the external resources you can sue to help troubleshoot a problem?

What are the common locations to store backup files?

After backing up, what is the next step to take?

What is the importance of data backups and how does it relate to scheduling and frequency?

What are three areas where redundancy can help?
The steps include identifying the problem, researching knowledge bases or the Internet, establishing a theory of probable cause, testing the theory to determine cause, establishing a plan of action, implementing the solution, verifying functionality, and documenting the work.

Always check the easy stuff first, such as loose cables or connections, if the system has power, and if there is physical damage.


The manufacturer's documentation and website should always be at the top of your list. In addition, you might find help from online technical community groups, Internet searches (Ask Google!), or technical support.

Common locations are local storage (external hard drives, optical drives, or USB drives), network locations, or off-site or in the cloud.


Don't consider a backup complete until it has been tested and verified that it will work if it's needed.

The more important data is, the more important backups are. The more frequently the data changes, the more frequently it should be backed up. Scheduling backups is a good idea to keep people from forgetting to do them.


Redundant systems can help data, network, or power.



Summary: (Yes do summary) There are lots of ways to troubleshoot and issue given a scenario both internally and externally. Backups are very important and vital in case something bad happens with your data. Redundancy can also help with data, network, or power.