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Jun 25th, 2018
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  1. {
  2. "abandoned": "false",
  3. "action": "consolidated-call",
  4. "ani": "4803296721",
  5. "clientId": "c1b87aae-0294-11e7-9171-0e2a874bc883",
  6. "dnis": "9042670995",
  7. "lifecycle": [
  8. {
  9. "action": "channel-create",
  10. "time": "2018-06-14T00:01:02.639Z"
  11. },
  12. {
  13. "action": "channel-bridge",
  14. "serverAddress": "",
  15. "serverName": "ice",
  16. "serverType": "ice",
  17. "time": "2018-06-14T00:01:02.639Z"
  18. },
  19. {
  20. "action": "channel-enqueue",
  21. "iceAddress": "AppointmentReturnCallsIb",
  22. "iceCampaign": "DedicatedInbound",
  23. "iceTenant": "Daytona",
  24. "time": "2018-06-14T00:01:02.639Z"
  25. },
  26. {
  27. "action": "channel-dequeue",
  28. "iceAddress": "AppointmentReturnCallsIb",
  29. "iceAgent": "12847",
  30. "iceCampaign": "DedicatedInbound",
  31. "iceTenant": "Daytona",
  32. "time": "2018-06-14T00:01:02.812Z"
  33. },
  34. {
  35. "action": "channel-answer",
  36. "agentExtension": "sip_300610",
  37. "iceAgent": "12847",
  38. "iceCampaign": "DedicatedInbound",
  39. "iceQueue": "AppointmentReturnCallsIb",
  40. "iceTenant": "Daytona",
  41. "time": "2018-06-14T00:01:02.812Z"
  42. },
  43. {
  44. "action": "channel-hangup",
  45. "hangupParty": "contact",
  46. "time": "2018-06-14T00:01:03.072Z"
  47. },
  48. {
  49. "action": "channel-outcome",
  50. "agentOutcome": "322",
  51. "data": "<MagicXMLDocument xmlns=\"http://www.sytelco.com/SCC/CM\"><r><c i=\"0\" n=\"ID\" m=\"true\" d=\"146611113\"/><c i=\"0\" n=\"tz_lower\" m=\"true\" d=\"0.625\"/><c i=\"0\" n=\"tz_upper\" m=\"true\" d=\"1.16667\"/><c i=\"0\" n=\"user_defined\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"Switch_Result\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"Agent_Result\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"Result_TS\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"Retry_Count\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"Retry_Username\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"Retry_TS\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"Retry_Index\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"Retry_Number\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"Complete_TS\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"ExtractDateTime\" m=\"false\" d=\"2018-06-09T04:01:52.794Z\"/><c i=\"0\" n=\"lNameImportQueueId\" m=\"false\" d=\"146611113\"/><c i=\"0\" n=\"szHomePhone\" m=\"false\" d=\"4803296721\"/><c i=\"0\" n=\"szOtherPhone\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"szWorkPhone\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"szFirstName\" m=\"false\" d=\"Dennis\"/><c i=\"0\" n=\"szLastName\" m=\"false\" d=\"Heetland\"/><c i=\"0\" n=\"szCampaignId\" m=\"false\" d=\"22\"/><c i=\"0\" n=\"szCampaign\" m=\"false\" d=\"IVP\"/><c i=\"0\" n=\"szAccountNo\" m=\"false\" d=\"118008\"/><c i=\"0\" n=\"szAccountName\" m=\"false\" d=\"Sands Kia Surprise @ IVP\"/><c i=\"0\" n=\"szMakeMdlYear\" m=\"false\" d=\"Kia Sorento\"/><c i=\"0\" n=\"dtAdded\" m=\"false\" d=\"2018-06-09T01:09:00.000Z\"/><c i=\"0\" n=\"importDateTime\" m=\"false\" d=\"Sat Jun 09 2018 08:03:45 GMT+0000 (UTC)\"/><c i=\"0\" n=\"totalCalls\" m=\"true\" d=\"0\"/><c i=\"0\" n=\"isHomeBad\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"isOtherBad\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"isWorkBad\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"isRecordBad\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"isDoNotCall\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"isContact\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"isPitch\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"isAppt\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"isHot\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"isSvcOps\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"scriptName\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"dealerName\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"dispositionDateTime\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"lastFinalDisposition\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"leadIndex\" m=\"true\" d=\"30990\"/><c i=\"0\" n=\"MaxAttempt\" m=\"true\" d=\"6\"/><c i=\"0\" n=\"Tenant\" m=\"false\" d=\"Daytona\"/><c i=\"0\" n=\"CampaignGroup\" m=\"false\" d=\"AppointmentReturnCallsIb\"/><c i=\"0\" n=\"CampaignName\" m=\"false\" d=\"InUp\"/><c i=\"0\" n=\"cmName\" m=\"false\" d=\"InUp_IVP\"/><c i=\"0\" n=\"Multilingual\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"last_dialer_load_date\" m=\"false\" d=\"2018-06-13T08:36:00.319Z\"/><c i=\"0\" n=\"CLI\" m=\"false\" d=\"null\"/><c i=\"0\" n=\"Suppressed\" m=\"false\" d=\"null\"/></r></MagicXMLDocument>",
  52. "recordingPath": "http://63.149.88.150/recordings/F../rec/Daytona/DedicatedInbound/bf1125f7-5161-4e5f-9efe-7f4ca1589555.wav",
  53. "time": "2018-06-14T00:01:13.267Z"
  54. }
  55. ],
  56. "projectId": "779652c6-bb25-11e7-ac74-0e2a874bc883",
  57. "sessionId": "PRED1NY-STG1_inbound_43264_832946088_1844",
  58. "topic": "consolidated",
  59. "type": "inbound",
  60. "uuid": "",
  61. "transactionId": "8104487846599176"
  62. }
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