sveinToday at 8:08 PM
Saying ive threatened to do anything would be the simplifications of all time
Been dismissed when actualy trying to adress it, twice with patronising reply and kick from the discord
That Rustafied is not willing to accept its on the hosts end is fine, but actualy refunding when not willing to fix your technical issues is hardly a unjust request
MhysaToday at 8:11 PM
again, i cannot confirm your claims. i probably do not have access to the tickets you have submitted. but we cannot control the networking from your PC to our server host. if they were unable to help via your traceroute to the IP, then there is not much else they can do to guarantee your networking gets to the server every time.
I can only imagine why you've received kicks, but that's not for me to speculate.
and i was merely stating that requesting a refund for a service you have not received is not the same as threatening to refund via paypal.
that's a true statement, not saying what you did or did not do since i cannot verify or read your tickets (most likely)
i am in no way trying to be dismissive of you not being able to connect to the server.
we have asked players to use the support ticket system or even email the owner at rustafied@gmail.com, not the discord public channels.
sveinToday at 8:13 PM
my ticket showing what hop with your host is causing the issue - https://pastebin.com/5hYgJZ0C
Pastebin
Want a full refund for the EU low pop pass, unplayable of me due t...

Hello,

As per our Terms & Conditions, VIP is non-refundable once it's been used. I have gone ahead and made sure your renewals have been cancelled so you will not get charged again for your existing VIP.

~Professor
---
okay that is fine.

Will take the issue with paypal instead then.
as its non-delivery of service due to technical issues on the services end it should be under their protection as rustafied will neither adress the problem causing non-delivery or refund due to it.

You can close the ticket.
--
I will give you a warning that committing fraud by charging back for a product you've been using will get you permanently banned from our servers.

Since this is an issue with your ISP we cannot resolve your issue, as much as we'd like to, there's nothing we can do, but you have been playing on our servers since you've purchased VIP.
MhysaToday at 8:14 PM
so you have got replies that have been professional and that to you is dismissive?
you seem to feel it's only with our host and on the hosts end. you used the service, meaning you skipped the queue.
they did'nt just say "sorry not gonna help. it's your router." then closed the ticket.
have you tried to use a VPN to connect to the server?
sveinToday at 8:14 PM
As for dismissive i mean when kicked with patronising comment from discord when i offered to show the actual issue
MhysaToday at 8:15 PM
Ohh, i see. well , again i cannot attest to that - only speculate. apologies if you felt patronized by a staff member. i can only imagine why.
sveinToday at 8:15 PM
"Sorry i do not have time to explain to you how the internet works" and kicked
MhysaToday at 8:16 PM
so have you tried to use a VPN to connect to the server?
sveinToday at 8:18 PM
i run a vpn to the work network that closes if any other vpn running.
Got no alternate isp offering cabled service for the area i can switch to.

Sofar ive been using 4g when its been a issue, but now the problem is worse than before and need constant 4g to play.
nobody offering unlimited 4g plans exept 100+ euro ones with restrictions, so 4g will simply use too much data for constant use
MhysaToday at 8:19 PM
It works for most players to use a VPN to connect to the server (further confirming that it's not an issue with our host, but rather the 'hops' your connection is making along the networking)
we are sorry if using a VPN is not a valid option for you, but we cannot control the routing your connection takes.
sveinToday at 8:20 PM
most others with problems has just left the server, evrybody else i play with is still on it.
for host to actualy fix it rustafied needs to make a ticket with them, but when not willing to accept that there is a problem that is not exactly happening.
MhysaToday at 8:20 PM
if that is still your stance on it, you're welcome to email Rustafied@gmail.com.
sveinToday at 8:20 PM
its the hop to your hosts edge router dropping packages
MhysaToday at 8:21 PM
the email will be the best way. or you can submit a new ticket and address it to Bugs (the owner)
sveinToday at 8:21 PM
they use miro dynamic routing and issue is only as they change off main router with traffic nulling, so they have a partialy missing config for that route.
MhysaToday at 8:21 PM
now you're getting above my head :smile:
I'm not on systems and am only trying to help in the limited way i can and relay what i've been told.
which is why i re-direct the specific information like that to Bugs via the email or a support ticket
sveinToday at 8:28 PM
Bugs would be the nice chap not having time to explain how the internet works and kicking, when asked if able to look at it since we were 5ppl with same problem (just of ppl on our discord) on seperate ISPs and all told its our routers.
That is the reply given even if multiple open ticket on the same issue in a short period :|
And kinda why ive given up, since its fking frustrating knowing exactly what the problem is and zero interest in having it fixed.
MhysaToday at 8:28 PM
He said he didn't have time to explain the internet to you and the ticket said it was your ISP - not the same thing as your 'router.'
i really don't believe we can 'fix' it our on our end
if you have given up and/or cannot use VPN, fine. but please don't bring that grudge to our public discord.
sveinToday at 8:29 PM
Wanting a refund for the last month out of principle for the wasted time was atleast escalated, to "anti fraud" and being told il get perm ban if chargeback.
MhysaToday at 8:29 PM
correct.
you skipped the queue and used the service. i'm sure they would have extended it for you i doubt you'd be interested since you didn't want vip at all.
we do not encourage fraud or want others to do so. that is why the ticket is escalated to a separate department when it is mentioned or threatened.
sveinToday at 8:31 PM
but extending it serves no purpose when i cant use it, and chargeback or fraud was never mentioned or intended from my side.
Making a paypal case for non-delivery is neither of those when using a payment provider that provides protection for such
MhysaToday at 8:31 PM
"okay that is fine.

Will take the issue with paypal instead then.
as its non-delivery of service due to technical issues on the services end it should be under their protection as rustafied will neither adress the problem causing non-delivery or refund due to it.

You can close the ticket."
that is a threat to chargeback.
and i will not argue on this standpoint.
I am sorry if you cannot use VPN to connect. I hope you find other servers to your liking. rustafied@gmail.com and the support ticket system will still be there for further inquiries.
sveinToday at 8:36 PM
Not a chargeback in the payment provider you uses terms, that you accept by using them.
Going to visa and refunding without paypals view would be, but yeah im not expecting rustafied to argue the standpoint or follow paypals terms.

But yeah im sorry too, that the 10min to open a ticket with host to get issue fixed is too much effort to put into the userbase.