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| 1 | <p>Extension options lets you manage how inbound and outbound calls are handled.</p> | |
| 2 | ||
| 3 | <p>Super User and Administrators can purchase and set options for any extension on the account. End Users can set options for their own extension only.</p> | |
| 4 | ||
| 5 | <div class="accord"> | |
| 6 | - | <h5>Set Up by Super User or Administrator</h5> |
| 6 | + | <h5>Set Up by Super User or Administrator</h5> |
| 7 | ||
| 8 | <div class="accord"> | |
| 9 | - | <h5>Purchase Additional Extensions</h5> |
| 9 | + | <h5>Purchase Additional Extensions</h5> |
| 10 | ||
| 11 | <div> | |
| 12 | <ol> | |
| 13 | - | <li>Sign in to your <a href="https://desktopconnect.vonagebusiness.com/" target="_blank">Online Account</a>.</li> |
| 13 | + | <li>Sign in to your <a href="https://desktopconnect.vonagebusiness.com/" target="_blank">Online Account</a>.</li> |
| 14 | - | <li>Click the <b>Admin</b> icon and then click <b>Store</b>.</li> |
| 14 | + | <li>Click the <b>Admin</b> icon and then click <b>Store</b>.</li> |
| 15 | - | <li>Click <b>Extensions</b>.</li> |
| 15 | + | <li>Click <b>Extensions</b>.</li> |
| 16 | - | <li>Select the type and quantity of <b>Extension</b> you want and then click <b>Add</b>.</li> |
| 16 | + | <li>Select the type and quantity of <b>Extension</b> you want and then click <b>Add</b>.</li> |
| 17 | - | <li>Click <strong>Checkout</strong> once completed.</li> |
| 17 | + | <li>Click <strong>Checkout</strong> once completed.</li> |
| 18 | </ol> | |
| 19 | ||
| 20 | - | <p>If you are on the Extensions page, you can also click <strong>Add New</strong> to purchase additional extensions.</p> |
| 20 | + | <p>If you are on the Extensions page, you can also click <strong>Add New</strong> to purchase additional extensions.</p> |
| 21 | </div> | |
| 22 | ||
| 23 | <h5>Set Up and Manage Extensions</h5> | |
| 24 | - | <h5>Set Up and Manage Extensions</h5> |
| 24 | + | <div> |
| 25 | <ol> | |
| 26 | <li>Sign in to your <a href="https://desktopconnect.vonagebusiness.com/" target="_blank">Online Account</a>.</li> | |
| 27 | <li>Click the <b>Admin </b>icon and then click <b>Extensions</b>.</li> | |
| 28 | <li>Use Search to narrow the results displayed, if applicable.</li> | |
| 29 | - | <li>Click the <b>Admin </b>icon and then click <b>Extensions</b>.</li> |
| 29 | + | <li>Hover over the extension you want to modify and then click the <strong>Pencil</strong> icon.</li> |
| 30 | - | <li>Use Search to narrow the results displayed, if applicable.</li> |
| 30 | + | <li>Click <strong>Basic Settings</strong>, <strong>Never Miss A Call</strong>, <strong>Devices </strong>or <strong>Voicemail </strong>(at top) to set options.</li> |
| 31 | - | <li>Hover over the extension you want to modify and then click the <strong>Pencil</strong> icon.</li> |
| 31 | + | <li>Click <strong>Save</strong> once you select options for a category.</li> |
| 32 | - | <li>Click <strong>Basic Settings</strong>, <strong>Never Miss A Call</strong>, <strong>Devices </strong>or <strong>Voicemail </strong>(at top) to set options.</li> |
| 32 | + | </ol> |
| 33 | - | <li>Click <strong>Save</strong> once you select options for a category.</li> |
| 33 | + | <div> |
| 34 | <div class="accord" style="margin-left: 50px;"> | |
| 35 | <h5>Basic Settings</h5> | |
| 36 | - | <div class="accord" style="margin-left: 50px;"> |
| 36 | + | <div> |
| 37 | - | <h5>Basic Settings</h5> |
| 37 | + | <table border="1"> |
| 38 | <tbody> | |
| 39 | <tr> | |
| 40 | <td colspan="1" rowspan="1" width="35%"><span style="font-weight: bold;">Extension Number</span></td> | |
| 41 | <td colspan="1" rowspan="1">Specifies the default extension number that was assigned by the system.<br /> | |
| 42 | <br /> | |
| 43 | - | <td colspan="1" rowspan="1" width="35%"><span style="font-weight: bold;">Extension Number</span></td> |
| 43 | + | To change, enter a number between two to six digits. Special numbers cannot be used such as 411, 711 or 911.<br /> |
| 44 | - | <td colspan="1" rowspan="1">Specifies the default extension number that was assigned by the system.<br /> |
| 44 | + | <br /> |
| 45 | Click the <strong>Tag</strong> icon to add a custom tag to the Caller ID. See <a href="https://businesssupport.vonage.com/articles/answer/Custom-Call-Tagging-999" target="_blank">Create a Custom</a> Tag for details.</td> | |
| 46 | - | To change, enter a number between two to six digits. Special numbers cannot be used such as 411, 711 or 911.<br /> |
| 46 | + | </tr> |
| 47 | <tr> | |
| 48 | - | Click the <strong>Tag</strong> icon to add a custom tag to the Caller ID. See <a href="https://businesssupport.vonage.com/articles/answer/Custom-Call-Tagging-999" target="_blank">Create a Custom</a> Tag for details.</td> |
| 48 | + | <td colspan="1" rowspan="1"><span style="font-weight: bold;">User</span></td> |
| 49 | <td colspan="1" rowspan="1">Lets you assign or remove a user from an extension. If you choose to modify the user, you are directed to the <strong>Users</strong> page.</td> | |
| 50 | </tr> | |
| 51 | - | <td colspan="1" rowspan="1"><span style="font-weight: bold;">User</span></td> |
| 51 | + | <tr> |
| 52 | - | <td colspan="1" rowspan="1">Lets you assign or remove a user from an extension. If you choose to modify the user, you are directed to the <strong>Users</strong> page.</td> |
| 52 | + | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Dialing & Administration</span></td> |
| 53 | <td colspan="1" rowspan="1">Enables an extension to receive incoming calls from outside the PBX system using the selected Direct Dial Numbers.</td> | |
| 54 | </tr> | |
| 55 | - | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Dialing & Administration</span></td> |
| 55 | + | <tr> |
| 56 | - | <td colspan="1" rowspan="1">Enables an extension to receive incoming calls from outside the PBX system using the selected Direct Dial Numbers.</td> |
| 56 | + | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Call Continuity Service</span></td> |
| 57 | <td colspan="1" rowspan="1">Enter a backup phone number to forward inbound calls to if the internet connection is interrupted.<br /> | |
| 58 | <br /> | |
| 59 | See <a href="/articles/Answer/Call-Continuity-Service-1113" target="_self">Call Continuity Service</a> for details.</td> | |
| 60 | - | <td colspan="1" rowspan="1">Enter a backup phone number to forward inbound calls to if the internet connection is interrupted.<br /> |
| 60 | + | </tr> |
| 61 | <tr> | |
| 62 | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Do Not Display this Extension in the Dial by Name Directory</span></td> | |
| 63 | <td colspan="1" rowspan="1">Omits the listing of this extension in the company directory.</td> | |
| 64 | </tr> | |
| 65 | - | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Do Not Display this Extension in the Dial by Name Directory</span></td> |
| 65 | + | <tr> |
| 66 | - | <td colspan="1" rowspan="1">Omits the listing of this extension in the company directory.</td> |
| 66 | + | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Allow this Extension to be </span><span style="font-weight: bold;">seen in Busy Lamp Fields</span></td> |
| 67 | <td colspan="1" rowspan="1">Display the status of this extension on another device.<br /> | |
| 68 | <br /> | |
| 69 | - | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Allow this Extension to be </span><span style="font-weight: bold;">seen in Busy Lamp Fields</span></td> |
| 69 | + | See <a href="/articles/Answer/Busy-Lamp-Field-BLF-21418" target="_self">Busy Lamp Field</a> for details.</td> |
| 70 | - | <td colspan="1" rowspan="1">Display the status of this extension on another device.<br /> |
| 70 | + | </tr> |
| 71 | <tr> | |
| 72 | - | See <a href="/articles/Answer/Busy-Lamp-Field-BLF-21418" target="_self">Busy Lamp Field</a> for details.</td> |
| 72 | + | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Block International Dialing</span></td> |
| 73 | <td colspan="1" rowspan="1">Prevents this extension from placing international calls.<br /> | |
| 74 | <br /> | |
| 75 | - | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Block International Dialing</span></td> |
| 75 | + | See <a href="https://businesssupport.vonage.com/articles/answer/Call-Blocking-21712" target="_blank">Call Blocking</a> for details.</td> |
| 76 | - | <td colspan="1" rowspan="1">Prevents this extension from placing international calls.<br /> |
| 76 | + | </tr> |
| 77 | <tr> | |
| 78 | - | See <a href="https://businesssupport.vonage.com/articles/answer/Call-Blocking-21712" target="_blank">Call Blocking</a> for details.</td> |
| 78 | + | <td colspan="1" rowspan="1"><span style="font-weight: bold; font-style: normal;">7-Digit Dialing</span></td> |
| 79 | <td colspan="1" rowspan="1">Lets you specify an area code so this extension can place outbound calls to any phone number in that area code using 7 digits only.<br /> | |
| 80 | <br /> | |
| 81 | See <a href="/articles/Answer/7-Digit-Dialing-21543" target="_self">7-Digit Dialing</a> for details.</td> | |
| 82 | - | <td colspan="1" rowspan="1">Lets you specify an area code so this extension can place outbound calls to any phone number in that area code using 7 digits only.<br /> |
| 82 | + | </tr> |
| 83 | <tr> | |
| 84 | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Call Screening</span></td> | |
| 85 | <td colspan="1" rowspan="1">Manage how incoming calls are screened or announced.<br /> | |
| 86 | | |
| 87 | <table border="1" style="width: 100%;"> | |
| 88 | - | <td colspan="1" rowspan="1">Manage how incoming calls are screened or announced.<br /> |
| 88 | + | <tbody> |
| 89 | <tr> | |
| 90 | <td colspan="1" rowspan="1" width="25%"><span style="font-weight: bold;">Enable Call Screening</span></td> | |
| 91 | <td colspan="1" rowspan="1">Prompts a caller to state their name. Use the generic message or record a custom message.<br /> | |
| 92 | <br /> | |
| 93 | - | <td colspan="1" rowspan="1" width="25%"><span style="font-weight: bold;">Enable Call Screening</span></td> |
| 93 | + | Can be used with <strong>Call Announce</strong>, <strong>Screen Menu</strong>, or both.<br /> |
| 94 | - | <td colspan="1" rowspan="1">Prompts a caller to state their name. Use the generic message or record a custom message.<br /> |
| 94 | + | <br /> |
| 95 | See <a href="https://businesssupport.vonage.com/articles/Answer/Record-and-Upload-Greetings-21486" target="_self">Recording Greetings</a> for instructions on how to record and upload.</td> | |
| 96 | - | Can be used with <strong>Call Announce</strong>, <strong>Screen Menu</strong>, or both.<br /> |
| 96 | + | </tr> |
| 97 | <tr> | |
| 98 | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Call Announce</span></td> | |
| 99 | <td colspan="1" rowspan="1">Plays a username/custom tag after the call connects, for example, <strong><em>You have a call for sales</em></strong><em>.</em><br /> | |
| 100 | <br /> | |
| 101 | Can be used with <strong>Call Announce</strong>, <strong>Screen Menu</strong>, or both.</td> | |
| 102 | - | <td colspan="1" rowspan="1">Plays a username/custom tag after the call connects, for example, <strong><em>You have a call for sales</em></strong><em>.</em><br /> |
| 102 | + | </tr> |
| 103 | <tr> | |
| 104 | - | Can be used with <strong>Call Announce</strong>, <strong>Screen Menu</strong>, or both.</td> |
| 104 | + | <td colspan="1" rowspan="1" style="font-weight: bold;">Screen Menu</td> |
| 105 | <td colspan="1" rowspan="1">Announces a set of options that specify how to handle the incoming call.<br /> | |
| 106 | <br /> | |
| 107 | This option <strong>must be</strong> used with <strong>Enable Call Screening</strong>, <strong>Call Announce </strong>or both.<br /> | |
| 108 | - | <td colspan="1" rowspan="1">Announces a set of options that specify how to handle the incoming call.<br /> |
| 108 | + | <br /> |
| 109 | Options are: | |
| 110 | - | This option <strong>must be</strong> used with <strong>Enable Call Screening</strong>, <strong>Call Announce </strong>or both.<br /> |
| 110 | + | <ul> |
| 111 | <li>Press 1 to accept the call</li> | |
| 112 | - | Options are: |
| 112 | + | <li>Press 2 to send the caller to voicemail</li> |
| 113 | <li>Press 3 to transfer the call by number</li> | |
| 114 | <li>Press 4 to transfer the call by name</li> | |
| 115 | </ul> | |
| 116 | </td> | |
| 117 | </tr> | |
| 118 | </tbody> | |
| 119 | </table> | |
| 120 | <br /> | |
| 121 | See <a href="/articles/Answer/Call-Screening-998" target="_self">Call Screening</a> for details.</td> | |
| 122 | </tr> | |
| 123 | <tr> | |
| 124 | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Outbound Caller ID</span><br /> | |
| 125 | </td> | |
| 126 | <td colspan="1" rowspan="1">Set Caller ID options for outbound calls:<br /> | |
| 127 | - | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Outbound Caller ID</span><br /> |
| 127 | + | |
| 128 | - | </td> |
| 128 | + | <table border="1" style="width: 100%;"> |
| 129 | - | <td colspan="1" rowspan="1">Set Caller ID options for outbound calls:<br /> |
| 129 | + | <tbody> |
| 130 | <tr> | |
| 131 | <td colspan="1" rowspan="1"><strong>Extension Caller ID</strong></td> | |
| 132 | <td colspan="1" rowspan="1">Indicates the phone number to display for the outbound Caller ID</td> | |
| 133 | </tr> | |
| 134 | - | <td colspan="1" rowspan="1"><strong>Extension Caller ID</strong></td> |
| 134 | + | <tr> |
| 135 | - | <td colspan="1" rowspan="1">Indicates the phone number to display for the outbound Caller ID</td> |
| 135 | + | <td colspan="1" rowspan="1"><strong>Block Outbound Caller ID</strong></td> |
| 136 | <td colspan="1" rowspan="1">Blocks the display of your Caller.<br /> | |
| 137 | <br /> | |
| 138 | - | <td colspan="1" rowspan="1"><strong>Block Outbound Caller ID</strong></td> |
| 138 | + | See <a href="/articles/Answer/Block-Caller-ID-997" target="_self">Block Caller ID</a> for details.</td> |
| 139 | - | <td colspan="1" rowspan="1">Blocks the display of your Caller.<br /> |
| 139 | + | </tr> |
| 140 | <tr> | |
| 141 | - | See <a href="/articles/Answer/Block-Caller-ID-997" target="_self">Block Caller ID</a> for details.</td> |
| 141 | + | <td colspan="1" rowspan="1"><strong>Current Account Caller ID Setting</strong></td> |
| 142 | <td colspan="1" rowspan="1">Automatically populated to indicate Caller ID settings are set on the Extension level or Account level.</td> | |
| 143 | </tr> | |
| 144 | - | <td colspan="1" rowspan="1"><strong>Current Account Caller ID Setting</strong></td> |
| 144 | + | </tbody> |
| 145 | - | <td colspan="1" rowspan="1">Automatically populated to indicate Caller ID settings are set on the Extension level or Account level.</td> |
| 145 | + | </table> |
| 146 | </td> | |
| 147 | </tr> | |
| 148 | <tr> | |
| 149 | - | </td> |
| 149 | + | <td colspan="1" rowspan="1"><strong>Call Monitoring</strong></td> |
| 150 | <td colspan="1" rowspan="1">Update the Call Monitoring PIN for this user.<br /> | |
| 151 | <br /> | |
| 152 | - | <td colspan="1" rowspan="1"><strong>Call Monitoring</strong></td> |
| 152 | + | This option is only displayed if the extension is set up to monitor other users.<br /> |
| 153 | - | <td colspan="1" rowspan="1">Update the Call Monitoring PIN for this user.<br /> |
| 153 | + | <br /> |
| 154 | See <a href="https://businesssupport.vonage.com/articles/answer/Call-Monitoring---Overview-and-Set-Up-21493" target="_blank">Call Monitoring</a> for details.</td> | |
| 155 | - | This option is only displayed if the extension is set up to monitor other users.<br /> |
| 155 | + | </tr> |
| 156 | </tbody> | |
| 157 | - | See <a href="https://businesssupport.vonage.com/articles/answer/Call-Monitoring---Overview-and-Set-Up-21493" target="_blank">Call Monitoring</a> for details.</td> |
| 157 | + | </table> |
| 158 | </div> | |
| 159 | ||
| 160 | <h5>Never Miss a Call</h5> | |
| 161 | <div> | |
| 162 | <table border="1"> | |
| 163 | <tbody> | |
| 164 | <tr> | |
| 165 | <td colspan="1" rowspan="1" style="font-weight: bold;" width="25%">Do Not Disturb</td> | |
| 166 | <td colspan="1" rowspan="1">Send incoming calls to voicemail without ringing the extension.<br /> | |
| 167 | <br /> | |
| 168 | See <a href="/articles/Answer/Do-Not-Disturb-24814" target="_self">Do Not Disturb</a> for details.</td> | |
| 169 | </tr> | |
| 170 | - | <td colspan="1" rowspan="1">Send incoming calls to voicemail without ringing the extension.<br /> |
| 170 | + | <tr> |
| 171 | <td colspan="1" rowspan="1" style="font-weight: bold;" width="25%">Never Miss a Call</td> | |
| 172 | <td colspan="1" rowspan="1">Toggle between the following options that specify how calls are handled when you are away from your phone:<br /> | |
| 173 | | |
| 174 | <table border="1" style="width: 100%;"> | |
| 175 | <tbody> | |
| 176 | - | <td colspan="1" rowspan="1">Toggle between the following options that specify how calls are handled when you are away from your phone:<br /> |
| 176 | + | <tr> |
| 177 | <td colspan="1" rowspan="1" style="font-weight: bold;" width="20%">Send Calls to Voicemail</td> | |
| 178 | <td colspan="1" rowspan="1">Directs all unanswered incoming calls to Voicemail and lets you specify how many seconds must elapse before Voicemail picks up.<br /> | |
| 179 | <br /> | |
| 180 | See <a href="/articles/Answer/Voicemail-994" target="_self">Voicemail</a> for details.</td> | |
| 181 | - | <td colspan="1" rowspan="1" style="font-weight: bold;" width="20%">Send Calls to Voicemail</td> |
| 181 | + | </tr> |
| 182 | - | <td colspan="1" rowspan="1">Directs all unanswered incoming calls to Voicemail and lets you specify how many seconds must elapse before Voicemail picks up.<br /> |
| 182 | + | <tr> |
| 183 | <td colspan="1" rowspan="1" style="font-weight: bold;">Forward All Calls</td> | |
| 184 | - | See <a href="/articles/Answer/Voicemail-994" target="_self">Voicemail</a> for details.</td> |
| 184 | + | <td colspan="1" rowspan="1">Directs incoming calls to an extension or an outside phone number. Forwarded calls ring for the amount of time you specify and if no one answers, the call goes directly to voicemail.<br /> |
| 185 | | |
| 186 | <table border="1" style="width: 100%;"> | |
| 187 | - | <td colspan="1" rowspan="1" style="font-weight: bold;">Forward All Calls</td> |
| 187 | + | <tbody> |
| 188 | - | <td colspan="1" rowspan="1">Directs incoming calls to an extension or an outside phone number. Forwarded calls ring for the amount of time you specify and if no one answers, the call goes directly to voicemail.<br /> |
| 188 | + | <tr> |
| 189 | <td colspan="1" rowspan="1"><strong>Forward All My Calls To</strong></td> | |
| 190 | - | <table border="1" style="width: 100%;"> |
| 190 | + | <td colspan="1" rowspan="1">Enter a phone number or select an extension to receive forwarded calls.</td> |
| 191 | </tr> | |
| 192 | <tr> | |
| 193 | <td colspan="1" rowspan="1"><strong>Use Caller ID</strong></td> | |
| 194 | <td colspan="1" rowspan="1">Select a Caller ID option:<br /> | |
| 195 | | |
| 196 | <table border="1" style="width: 100%;"> | |
| 197 | <tbody> | |
| 198 | <tr> | |
| 199 | <td colspan="1" rowspan="1"><strong>Originating Caller ID</strong></td> | |
| 200 | - | <table border="1" style="width: 100%;"> |
| 200 | + | <td colspan="1" rowspan="1">Displays Caller ID information of the person who calls.</td> |
| 201 | </tr> | |
| 202 | <tr> | |
| 203 | <td colspan="1" rowspan="1"><strong>Number on Account</strong></td> | |
| 204 | <td colspan="1" rowspan="1">Select a number on your account to display as Caller ID.</td> | |
| 205 | </tr> | |
| 206 | </tbody> | |
| 207 | </table> | |
| 208 | <br /> | |
| 209 | See <a href="https://businesssupport.vonage.com/articles/answer/Call-Forwarding-24813" target="_blank">Call Forwarding</a> for details.</td> | |
| 210 | </tr> | |
| 211 | </tbody> | |
| 212 | - | <br /> |
| 212 | + | </table> |
| 213 | - | See <a href="https://businesssupport.vonage.com/articles/answer/Call-Forwarding-24813" target="_blank">Call Forwarding</a> for details.</td> |
| 213 | + | </td> |
| 214 | </tr> | |
| 215 | <tr> | |
| 216 | <td colspan="1" rowspan="1" style="font-weight: bold;">Follow Me</td> | |
| 217 | <td colspan="1" rowspan="1">Directs incoming calls to ring up to five extensions and/or phone numbers in the sequence you specify.<br /> | |
| 218 | | |
| 219 | <table border="1" style="width: 100%;"> | |
| 220 | - | <td colspan="1" rowspan="1" style="font-weight: bold;">Follow Me</td> |
| 220 | + | <tbody> |
| 221 | - | <td colspan="1" rowspan="1">Directs incoming calls to ring up to five extensions and/or phone numbers in the sequence you specify.<br /> |
| 221 | + | <tr> |
| 222 | <td colspan="1" rowspan="1"><strong>When My Phone Rings...</strong></td> | |
| 223 | - | <table border="1" style="width: 100%;"> |
| 223 | + | <td colspan="1" rowspan="1"> |
| 224 | <ol> | |
| 225 | <li>Enter a phone number or select an extension to ring and then select the number of rings before sending to Voicemail.</li> | |
| 226 | <li>Click <strong>Add Another Rule</strong>, if applicable, to add additional numbers and extensions to ring.</li> | |
| 227 | </ol> | |
| 228 | </td> | |
| 229 | - | <li>Enter a phone number or select an extension to ring and then select the number of rings before sending to Voicemail.</li> |
| 229 | + | </tr> |
| 230 | <tr> | |
| 231 | <td colspan="1" rowspan="1"><strong>If No Answer, Send to Voicemail Number</strong></td> | |
| 232 | <td colspan="1" rowspan="1">Select the extension to receive voicemail if the call is unanswered. </td> | |
| 233 | </tr> | |
| 234 | <tr> | |
| 235 | <td colspan="1" rowspan="1"><strong>Use Caller ID</strong></td> | |
| 236 | <td colspan="1" rowspan="1">Select a Caller ID option:<br /> | |
| 237 | | |
| 238 | <table border="1" style="width: 100%;"> | |
| 239 | <tbody> | |
| 240 | <tr> | |
| 241 | <td colspan="1" rowspan="1"><strong>Originating Caller ID</strong></td> | |
| 242 | - | <table border="1" style="width: 100%;"> |
| 242 | + | <td colspan="1" rowspan="1">Displays Caller ID information of the person who calls.</td> |
| 243 | </tr> | |
| 244 | <tr> | |
| 245 | <td colspan="1" rowspan="1"><strong>Number on Account</strong></td> | |
| 246 | <td colspan="1" rowspan="1">Select a number on your account to display as Caller ID.</td> | |
| 247 | </tr> | |
| 248 | </tbody> | |
| 249 | </table> | |
| 250 | </td> | |
| 251 | </tr> | |
| 252 | </tbody> | |
| 253 | </table> | |
| 254 | <br /> | |
| 255 | See <a href="https://businesssupport.vonage.com/articles/answer/Follow-Me-24816" target="_blank">Follow Me</a> for details.</td> | |
| 256 | </tr> | |
| 257 | <tr> | |
| 258 | <td colspan="1" rowspan="1" style="font-weight: bold;">Simultaneous Ring</td> | |
| 259 | - | See <a href="https://businesssupport.vonage.com/articles/answer/Follow-Me-24816" target="_blank">Follow Me</a> for details.</td> |
| 259 | + | <td colspan="1" rowspan="1">Directs incoming calls to ring up to five different numbers at the same time.<br /> |
| 260 | | |
| 261 | <table border="1" style="width: 100%;"> | |
| 262 | - | <td colspan="1" rowspan="1" style="font-weight: bold;">Simultaneous Ring</td> |
| 262 | + | <tbody> |
| 263 | - | <td colspan="1" rowspan="1">Directs incoming calls to ring up to five different numbers at the same time.<br /> |
| 263 | + | <tr> |
| 264 | <td colspan="1" rowspan="1"><strong>When My Phone Rings...</strong></td> | |
| 265 | - | <table border="1" style="width: 100%;"> |
| 265 | + | <td colspan="1" rowspan="1"> |
| 266 | <ol> | |
| 267 | <li>Click to select an extension or add a number, including a non-extension number.</li> | |
| 268 | <li>Click <strong>Add Another Rule</strong> to add additional numbers, up to five.</li> | |
| 269 | </ol> | |
| 270 | </td> | |
| 271 | - | <li>Click to select an extension or add a number, including a non-extension number.</li> |
| 271 | + | </tr> |
| 272 | - | <li>Click <strong>Add Another Rule</strong> to add additional numbers, up to five.</li> |
| 272 | + | <tr> |
| 273 | <td colspan="1" rowspan="1"><strong>Send to Voicemail After</strong></td> | |
| 274 | <td colspan="1" rowspan="1">Select the number of rings before callers are sent to Voicemail.</td> | |
| 275 | </tr> | |
| 276 | <tr> | |
| 277 | <td colspan="1" rowspan="1"><strong>Use Caller ID</strong></td> | |
| 278 | - | <td colspan="1" rowspan="1">Select the number of rings before callers are sent to Voicemail.</td> |
| 278 | + | <td colspan="1" rowspan="1">Select a Caller ID option:<br /> |
| 279 | | |
| 280 | <table border="1" style="width: 100%;"> | |
| 281 | <tbody> | |
| 282 | <tr> | |
| 283 | <td colspan="1" rowspan="1"><strong>Originating Caller ID</strong></td> | |
| 284 | - | <table border="1" style="width: 100%;"> |
| 284 | + | <td colspan="1" rowspan="1">Displays Caller ID information of the person who calls.</td> |
| 285 | </tr> | |
| 286 | <tr> | |
| 287 | <td colspan="1" rowspan="1"><strong>Number on Account</strong></td> | |
| 288 | <td colspan="1" rowspan="1">Select a number on your account to display as Caller ID.</td> | |
| 289 | </tr> | |
| 290 | </tbody> | |
| 291 | </table> | |
| 292 | </td> | |
| 293 | </tr> | |
| 294 | </tbody> | |
| 295 | </table> | |
| 296 | <br /> | |
| 297 | See <a href="https://businesssupport.vonage.com/articles/answer/Simultaneous-Ring-24817" target="_blank">Simultaneous Ring</a> for details.</td> | |
| 298 | </tr> | |
| 299 | </tbody> | |
| 300 | </table> | |
| 301 | - | See <a href="https://businesssupport.vonage.com/articles/answer/Simultaneous-Ring-24817" target="_blank">Simultaneous Ring</a> for details.</td> |
| 301 | + | </td> |
| 302 | </tr> | |
| 303 | </tbody> | |
| 304 | </table> | |
| 305 | - | </td> |
| 305 | + | </div> |
| 306 | <h5>Devices</h5> | |
| 307 | <div> | |
| 308 | <p>You can add up to three phones to an extension.</p> | |
| 309 | ||
| 310 | <ol> | |
| 311 | <li>Click <strong>Add Device</strong>.</li> | |
| 312 | <li>Complete the following fields:<br /> | |
| 313 | | |
| 314 | <table border="1"> | |
| 315 | <tbody> | |
| 316 | <tr> | |
| 317 | - | <li>Click <strong>Add Device</strong>.</li> |
| 317 | + | <td colspan="1" rowspan="1" width="25%"><strong>Active</strong></td> |
| 318 | <td colspan="1" rowspan="1">Indicates the device is ready for use.</td> | |
| 319 | </tr> | |
| 320 | <tr> | |
| 321 | <td colspan="1" rowspan="1"><strong>Device Name</strong></td> | |
| 322 | <td colspan="1" rowspan="1">Specifies an identifier for the device.</td> | |
| 323 | </tr> | |
| 324 | - | <td colspan="1" rowspan="1">Indicates the device is ready for use.</td> |
| 324 | + | <tr> |
| 325 | <td colspan="1" rowspan="1"><strong>Provisioning Model</strong></td> | |
| 326 | <td colspan="1" rowspan="1">Select the type you want to use. If you save the incorrect model, use the following steps to correct:<br /> | |
| 327 | | |
| 328 | - | <td colspan="1" rowspan="1">Specifies an identifier for the device.</td> |
| 328 | + | <ol> |
| 329 | <li>Click <strong>Add</strong><b> Another Device</b>.</li> | |
| 330 | <li>Mark the <b>Active </b>box and enter a <strong>Device Name</strong>.</li> | |
| 331 | <li>Select the device you want as the <b>Provisioning Mode</b><strong>l</strong> and enter the <b>MAC Address</b>.</li> | |
| 332 | - | <td colspan="1" rowspan="1">Select the type you want to use. If you save the incorrect model, use the following steps to correct:<br /> |
| 332 | + | <li>Click <strong>Save</strong>.</li> |
| 333 | <li>Hover over the device with the incorrect <b>Provisioning Model </b>and click the <b>Trash </b>icon.</li> | |
| 334 | </ol> | |
| 335 | <b>NOTE</b>: If three devices are assigned to an extension, you must remove a device before you can add another one.</td> | |
| 336 | </tr> | |
| 337 | - | <li>Select the device you want as the <b>Provisioning Mode</b><strong>l</strong> and enter the <b>MAC Address</b>.</li> |
| 337 | + | <tr> |
| 338 | <td colspan="1" rowspan="1"><strong>MAC Address</strong></td> | |
| 339 | - | <li>Hover over the device with the incorrect <b>Provisioning Model </b>and click the <b>Trash </b>icon.</li> |
| 339 | + | <td colspan="1" rowspan="1">Enter the <strong>MAC Address</strong>, found on the label on the back of the phone. Refer to <a href="https://businesssupport.vonage.com/articles/answer/Duplicate-MAC-Address-Error-25006" target="_self">Duplicate MAC Address Error</a> if you receive an error message.</td> |
| 340 | </tr> | |
| 341 | - | <b>NOTE</b>: If three devices are assigned to an extension, you must remove a device before you can add another one.</td> |
| 341 | + | <tr> |
| 342 | <td colspan="1" rowspan="1"><strong>E911 Location</strong></td> | |
| 343 | <td colspan="1" rowspan="1">Select the <a href="https://businesssupport.vonage.com/articles/answer/E--911-Locations-21560" target="_self">E911 location</a> for the device.</td> | |
| 344 | </tr> | |
| 345 | - | <td colspan="1" rowspan="1">Enter the <strong>MAC Address</strong>, found on the label on the back of the phone. Refer to <a href="https://businesssupport.vonage.com/articles/answer/Duplicate-MAC-Address-Error-25006" target="_self">Duplicate MAC Address Error</a> if you receive an error message.</td> |
| 345 | + | <tr> |
| 346 | <td colspan="1" rowspan="1"><strong>SIP/Authorization ID</strong></td> | |
| 347 | <td colspan="1" rowspan="1">Populated automatically.</td> | |
| 348 | </tr> | |
| 349 | <tr> | |
| 350 | <td colspan="1" rowspan="1"><strong>SIP Password</strong></td> | |
| 351 | <td colspan="1" rowspan="1">Populated automatically.</td> | |
| 352 | </tr> | |
| 353 | <tr> | |
| 354 | <td colspan="1" rowspan="1"><strong>Confirm Password</strong></td> | |
| 355 | <td colspan="1" rowspan="1">Populated automatically.</td> | |
| 356 | </tr> | |
| 357 | </tbody> | |
| 358 | </table> | |
| 359 | </li> | |
| 360 | <li>Click <strong>Save</strong>.</li> | |
| 361 | </ol> | |
| 362 | <strong>NOTE:</strong> If you add a phone that was previously on another extension, unplug the power cord and then wait ten seconds before plugging it back in.</div> | |
| 363 | ||
| 364 | <h5>Voicemail</h5> | |
| 365 | ||
| 366 | <div> | |
| 367 | <table border="1" style="width: 100%;"> | |
| 368 | - | <strong>NOTE:</strong> If you add a phone that was previously on another extension, unplug the power cord and then wait ten seconds before plugging it back in.</div> |
| 368 | + | <tbody> |
| 369 | <tr> | |
| 370 | <td colspan="1" rowspan="1" width="25%"><strong>Set Voicemail Pin</strong></td> | |
| 371 | <td colspan="1" rowspan="1">Enter a Pin number between 4-10 digits to access your voicemail.</td> | |
| 372 | </tr> | |
| 373 | <tr> | |
| 374 | <td colspan="1" rowspan="1"><strong>Send Voicemail to Email</strong></td> | |
| 375 | <td colspan="1" rowspan="1">Send an audio file of the Voicemail message to email:<br /> | |
| 376 | <br /> | |
| 377 | <strong>NOTE:</strong> You can enter multiple email addresses separated by a comma.<br /> | |
| 378 | | |
| 379 | <table border="1" style="width: 100%;"> | |
| 380 | <tbody> | |
| 381 | - | <td colspan="1" rowspan="1">Send an audio file of the Voicemail message to email:<br /> |
| 381 | + | <tr> |
| 382 | <td colspan="1" rowspan="1" width="25%"><strong>Confirm Send Voicemail to Email</strong></td> | |
| 383 | - | <strong>NOTE:</strong> You can enter multiple email addresses separated by a comma.<br /> |
| 383 | + | <td colspan="1" rowspan="1">Verify that you want to send audio files to the specified email address.</td> |
| 384 | </tr> | |
| 385 | <tr> | |
| 386 | <td colspan="1" rowspan="1"><strong>Delete Voicemail After Sending Email</strong></td> | |
| 387 | <td colspan="1" rowspan="1">Delete the voicemail from the Vonage Voicemail System after the attachment is sent.</td> | |
| 388 | - | <td colspan="1" rowspan="1" width="25%"><strong>Confirm Send Voicemail to Email</strong></td> |
| 388 | + | </tr> |
| 389 | - | <td colspan="1" rowspan="1">Verify that you want to send audio files to the specified email address.</td> |
| 389 | + | <tr> |
| 390 | <td colspan="1" rowspan="1"><strong>Play Automated Voicemail Prompt</strong></td> | |
| 391 | <td colspan="1" rowspan="1">Use the default system greeting instead of a custom recorded message for Unavailable and Busy greetings.</td> | |
| 392 | </tr> | |
| 393 | - | <td colspan="1" rowspan="1">Delete the voicemail from the Vonage Voicemail System after the attachment is sent.</td> |
| 393 | + | </tbody> |
| 394 | </table> | |
| 395 | </td> | |
| 396 | </tr> | |
| 397 | - | <td colspan="1" rowspan="1">Use the default system greeting instead of a custom recorded message for Unavailable and Busy greetings.</td> |
| 397 | + | <tr> |
| 398 | <td colspan="1" rowspan="1"><strong>Name Greeting</strong></td> | |
| 399 | <td colspan="1" rowspan="1">Record the name you want to announce to callers who reach your extension.<br /> | |
| 400 | <br /> | |
| 401 | - | </td> |
| 401 | + | See <a href="https://businesssupport.vonage.com/articles/answer/Record-and-Upload-Greetings-21486" target="_self">Recording Greetings</a> for instructions on how to record and upload.</td> |
| 402 | </tr> | |
| 403 | <tr> | |
| 404 | <td colspan="1" rowspan="1"><strong>Unavailable Greeting</strong></td> | |
| 405 | - | <td colspan="1" rowspan="1">Record the name you want to announce to callers who reach your extension.<br /> |
| 405 | + | <td colspan="1" rowspan="1">Use the default message or record a custom message that plays when you are not available to pick up the call.<br /> |
| 406 | <br /> | |
| 407 | See <a href="https://businesssupport.vonage.com/articles/answer/Record-and-Upload-Greetings-21486" target="_self">Recording Greetings</a> for instructions on how to record and upload.</td> | |
| 408 | </tr> | |
| 409 | <tr> | |
| 410 | <td colspan="1" rowspan="1"><strong>Busy Greeting</strong></td> | |
| 411 | - | <td colspan="1" rowspan="1">Use the default message or record a custom message that plays when you are not available to pick up the call.<br /> |
| 411 | + | <td colspan="1" rowspan="1">Use the default message or record a customer message that plays when the phone is in use or if Do Not Disturb is turned on.<br /> |
| 412 | <br /> | |
| 413 | See <a href="https://businesssupport.vonage.com/articles/answer/Record-and-Upload-Greetings-21486" target="_self">Recording Greetings</a> for instructions on how to record and upload.</td> | |
| 414 | </tr> | |
| 415 | <tr> | |
| 416 | <td colspan="1" rowspan="1"><strong>Out of Office Greeting</strong></td> | |
| 417 | - | <td colspan="1" rowspan="1">Use the default message or record a customer message that plays when the phone is in use or if Do Not Disturb is turned on.<br /> |
| 417 | + | <td colspan="1" rowspan="1">Record a custom message to play when you are away from the office.<br /> |
| 418 | <br /> | |
| 419 | See <a href="https://businesssupport.vonage.com/articles/answer/Record-and-Upload-Greetings-21486" target="_self">Recording Greetings</a> for instructions on how to record and upload.</td> | |
| 420 | </tr> | |
| 421 | <tr> | |
| 422 | <td colspan="1" rowspan="1"><strong>Exiting Voicemail Options</strong></td> | |
| 423 | - | <td colspan="1" rowspan="1">Record a custom message to play when you are away from the office.<br /> |
| 423 | + | <td colspan="1" rowspan="1">Enables a caller to press 4 during the playing of the voicemail greeting to connect to an extension or outside number.<br /> |
| 424 | <br /> | |
| 425 | <strong>NOTE:</strong> Change your greeting to inform callers of this option, if you choose to use. </td> | |
| 426 | </tr> | |
| 427 | </tbody> | |
| 428 | </table> | |
| 429 | - | <td colspan="1" rowspan="1">Enables a caller to press 4 during the playing of the voicemail greeting to connect to an extension or outside number.<br /> |
| 429 | + | See <a href="/articles/Answer/Voicemail-994" target="_self">Voicemail</a> for details.</div> |
| 430 | </div> | |
| 431 | - | <strong>NOTE:</strong> Change your greeting to inform callers of this option, if you choose to use. </td> |
| 431 | + | </div> |
| 432 | </div> | |
| 433 | </div> | |
| 434 | </div> | |
| 435 | ||
| 436 | <div class="accord"> | |
| 437 | <h5>Set Up by End User</h5> | |
| 438 | ||
| 439 | <div> | |
| 440 | <ol> | |
| 441 | <li>Sign in to your <a href="https://desktopconnect.vonagebusiness.com/" target="_blank">Online Account</a>.</li> | |
| 442 | <li>Click the <b>Settings </b>icon and then click <b>Extension</b> (at top).</li> | |
| 443 | <li>Set options for <strong>Extension</strong>, <strong>Never Miss a Call</strong>, <strong>Voicemail </strong>and <strong>Devices </strong>sections.</li> | |
| 444 | <li>Click <strong>Save</strong> on each section before moving to the next.</li> | |
| 445 | </ol> | |
| 446 | ||
| 447 | <div class="accord" style="margin-left: 30px;"> | |
| 448 | <h5>Extension</h5> | |
| 449 | ||
| 450 | <div> | |
| 451 | <table border="1"> | |
| 452 | <tbody> | |
| 453 | <tr> | |
| 454 | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Call Continuity Service</span></td> | |
| 455 | <td colspan="1" rowspan="1">Add a backup phone number to receive inbound calls if the extension loses connection to the internet.<br /> | |
| 456 | <br /> | |
| 457 | See <a href="/articles/Answer/Call-Continuity-Service-1113" target="_self">Call Continuity Service</a> for details.</td> | |
| 458 | </tr> | |
| 459 | <tr> | |
| 460 | <td colspan="1" rowspan="1"><span style="font-weight: bold; font-style: normal;">7-Digit Dialing</span></td> | |
| 461 | <td colspan="1" rowspan="1">Enter a default area code, if applicable, to use when placing outbound calls. This lets you place calls by only dialing 7 digits.<br /> | |
| 462 | <br /> | |
| 463 | See <a href="/articles/Answer/7-Digit-Dialing-21543" target="_self">7-Digit Dialing</a> for details.</td> | |
| 464 | </tr> | |
| 465 | <tr> | |
| 466 | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Call Screening</span></td> | |
| 467 | <td colspan="1" rowspan="1">Manage how your incoming calls are screened and announced.<br /> | |
| 468 | | |
| 469 | <table border="1" style="width: 100%;"> | |
| 470 | <tbody> | |
| 471 | <tr> | |
| 472 | <td colspan="1" rowspan="1" width="25%"><span style="font-weight: bold;">Call Screening</span></td> | |
| 473 | <td colspan="1" rowspan="1">Mark to prompt a caller to record their name. You can use the generic message <em><strong>Who may I say is calling?</strong></em> or record a custom message.<br /> | |
| 474 | <br /> | |
| 475 | See <a href="https://businesssupport.vonage.com/articles/Answer/Record-and-Upload-Greetings-21486" target="_self">Recording Greetings</a> for instructions on how to record and upload.</td> | |
| 476 | </tr> | |
| 477 | <tr> | |
| 478 | <td colspan="1" rowspan="1"><span style="font-weight: bold;">Call Announce</span></td> | |
| 479 | <td colspan="1" rowspan="1">Mark to hear the username or tag after the inbound call connects, for example, <strong><em>You have a call for sales</em></strong><em>.</em></td> | |
| 480 | </tr> | |
| 481 | <tr> | |
| 482 | <td colspan="1" rowspan="1" style="font-weight: bold;">Screen Menu</td> | |
| 483 | <td colspan="1" rowspan="1">Mark to hear a menu of options to direct the call:<br /> | |
| 484 | | |
| 485 | <ul> | |
| 486 | <li>Press 1 to accept the call</li> | |
| 487 | <li>Press 2 to send the caller to voicemail</li> | |
| 488 | <li>Press 3 to transfer the call by number</li> | |
| 489 | <li>Press 4 to transfer the call by name</li> | |
| 490 | </ul> | |
| 491 | </td> | |
| 492 | </tr> | |
| 493 | </tbody> | |
| 494 | </table> | |
| 495 | <br /> | |
| 496 | See <a href="/articles/Answer/Call-Screening-998" target="_self">Call Screening</a> for details.</td> | |
| 497 | </tr> | |
| 498 | </tbody> | |
| 499 | </table> | |
| 500 | </div> | |
| 501 | ||
| 502 | <h5><a id="NMC" name="NMC">Never Miss a Call</a></h5> | |
| 503 | ||
| 504 | <div> | |
| 505 | <table border="1"> | |
| 506 | <tbody> | |
| 507 | <tr> | |
| 508 | <td colspan="1" rowspan="1" style="font-weight: bold;" width="25%">Do Not Disturb</td> | |
| 509 | <td colspan="1" rowspan="1">Directs incoming calls to voicemail without ringing the extension when you are busy.<br /> | |
| 510 | <br /> | |
| 511 | See <a href="/articles/Answer/Do-Not-Disturb-24814" target="_self">Do Not Disturb</a> for details.</td> | |
| 512 | </tr> | |
| 513 | <tr> | |
| 514 | <td colspan="1" rowspan="1" style="font-weight: bold;" width="25%">Never Miss a Call</td> | |
| 515 | <td colspan="1" rowspan="1">Choose how calls are handled by selecting one of the following:<br /> | |
| 516 | | |
| 517 | <table border="1"> | |
| 518 | <tbody> | |
| 519 | <tr> | |
| 520 | <td colspan="1" rowspan="1" width="20%"><strong>Send Calls to Voicemail</strong></td> | |
| 521 | <td colspan="1" rowspan="1"> | |
| 522 | <ol> | |
| 523 | <li>Mark to send unanswered calls to Voicemail.</li> | |
| 524 | <li>Select the number of seconds before sending to Voicemail.</li> | |
| 525 | </ol> | |
| 526 | </td> | |
| 527 | </tr> | |
| 528 | <tr> | |
| 529 | <td colspan="1" rowspan="1"><strong>Forward All Calls</strong></td> | |
| 530 | <td colspan="1" rowspan="1">Mark to forward all calls and then set options:<br /> | |
| 531 | | |
| 532 | <table border="1"> | |
| 533 | <tbody> | |
| 534 | <tr> | |
| 535 | <td colspan="1" rowspan="1"><strong>Forward All My Calls To</strong></td> | |
| 536 | <td colspan="1" rowspan="1">Enter a phone number or select an extension to receive forwarded calls.</td> | |
| 537 | </tr> | |
| 538 | <tr> | |
| 539 | <td colspan="1" rowspan="1"><strong>Use Caller ID</strong></td> | |
| 540 | <td colspan="1" rowspan="1">Select a Caller ID option:<br /> | |
| 541 | | |
| 542 | <table border="1"> | |
| 543 | <tbody> | |
| 544 | <tr> | |
| 545 | <td colspan="1" rowspan="1"><strong>Originating Caller ID</strong></td> | |
| 546 | <td colspan="1" rowspan="1">Displays Caller ID information of the person who calls.</td> | |
| 547 | </tr> | |
| 548 | <tr> | |
| 549 | <td colspan="1" rowspan="1"><strong>Number on Account</strong></td> | |
| 550 | <td colspan="1" rowspan="1">Select a number on your account to display as Caller ID.</td> | |
| 551 | </tr> | |
| 552 | </tbody> | |
| 553 | </table> | |
| 554 | </td> | |
| 555 | </tr> | |
| 556 | </tbody> | |
| 557 | </table> | |
| 558 | </td> | |
| 559 | </tr> | |
| 560 | <tr> | |
| 561 | <td colspan="1" rowspan="1"><strong>Follow Me</strong></td> | |
| 562 | <td colspan="1" rowspan="1">Mark to ring up to five phone numbers or extensions in sequence and then set options:<br /> | |
| 563 | | |
| 564 | <table border="1"> | |
| 565 | <tbody> | |
| 566 | <tr> | |
| 567 | <td colspan="1" rowspan="1"><strong>When My Phone Rings...</strong></td> | |
| 568 | <td colspan="1" rowspan="1"> | |
| 569 | <ol> | |
| 570 | <li>Enter a phone number or select an extension to ring and then select the number of seconds before sending to Voicemail.</li> | |
| 571 | <li>Click <strong>Add Another Rule</strong>, if applicable, to add additional numbers and extensions to ring.</li> | |
| 572 | </ol> | |
| 573 | </td> | |
| 574 | </tr> | |
| 575 | <tr> | |
| 576 | <td colspan="1" rowspan="1"><strong>If No Answer, Send to Voicemail Number</strong></td> | |
| 577 | <td colspan="1" rowspan="1">Select the extension to receive voicemail if the call is unanswered. </td> | |
| 578 | </tr> | |
| 579 | <tr> | |
| 580 | <td colspan="1" rowspan="1"><strong>Use Caller ID</strong></td> | |
| 581 | <td colspan="1" rowspan="1">Select a Caller ID option:<br /> | |
| 582 | | |
| 583 | <table border="1"> | |
| 584 | <tbody> | |
| 585 | <tr> | |
| 586 | <td colspan="1" rowspan="1"><strong>Originating Caller ID</strong></td> | |
| 587 | <td colspan="1" rowspan="1">Displays Caller ID information of the person who calls.</td> | |
| 588 | </tr> | |
| 589 | <tr> | |
| 590 | <td colspan="1" rowspan="1"><b>Number on Account</b></td> | |
| 591 | <td colspan="1" rowspan="1">Select a number on your account to display as Caller ID.</td> | |
| 592 | </tr> | |
| 593 | </tbody> | |
| 594 | </table> | |
| 595 | </td> | |
| 596 | </tr> | |
| 597 | </tbody> | |
| 598 | </table> | |
| 599 | </td> | |
| 600 | </tr> | |
| 601 | <tr> | |
| 602 | <td colspan="1" rowspan="1"><strong>Simultaneous Ring</strong></td> | |
| 603 | <td colspan="1" rowspan="1">Mark to ring up to five phone numbers or extensions simultaneously and then set options:<br /> | |
| 604 | | |
| 605 | <table border="1"> | |
| 606 | <tbody> | |
| 607 | <tr> | |
| 608 | <td colspan="1" rowspan="1"><strong>When My Phone Rings...</strong></td> | |
| 609 | <td colspan="1" rowspan="1"> | |
| 610 | <ol> | |
| 611 | <li>Enter a phone number or select an extension to ring.</li> | |
| 612 | <li>Click <strong>Add Another Rule</strong>, if applicable, to add additional numbers and extensions to ring.</li> | |
| 613 | </ol> | |
| 614 | </td> | |
| 615 | </tr> | |
| 616 | <tr> | |
| 617 | <td colspan="1" rowspan="1"><strong>Send to Voicemail After</strong></td> | |
| 618 | <td colspan="1" rowspan="1">Select the number of seconds before sending to Voicemail.</td> | |
| 619 | </tr> | |
| 620 | <tr> | |
| 621 | <td colspan="1" rowspan="1"><strong>Use Caller ID</strong></td> | |
| 622 | <td colspan="1" rowspan="1">Select a Caller ID option:<br /> | |
| 623 | | |
| 624 | <table border="1"> | |
| 625 | <tbody> | |
| 626 | <tr> | |
| 627 | <td colspan="1" rowspan="1"><strong>Originating Caller ID</strong></td> | |
| 628 | <td colspan="1" rowspan="1">Displays Caller ID information of the person who calls.</td> | |
| 629 | </tr> | |
| 630 | <tr> | |
| 631 | <td colspan="1" rowspan="1"><b>Number on Account</b></td> | |
| 632 | <td colspan="1" rowspan="1">Select a number on your account to display as Caller ID.</td> | |
| 633 | </tr> | |
| 634 | </tbody> | |
| 635 | </table> | |
| 636 | </td> | |
| 637 | </tr> | |
| 638 | </tbody> | |
| 639 | </table> | |
| 640 | </td> | |
| 641 | </tr> | |
| 642 | </tbody> | |
| 643 | </table> | |
| 644 | <br /> | |
| 645 | See <a href="https://ikb.vonage.net/articles/Answer/Never-Miss-a-Call-24810?group=e" target="_self">Never Miss a Call</a> for details.</td> | |
| 646 | </tr> | |
| 647 | </tbody> | |
| 648 | </table> | |
| 649 | </div> | |
| 650 | ||
| 651 | <h5>Voicemail</h5> | |
| 652 | ||
| 653 | <div> | |
| 654 | <table border="1" style="width: 100%;"> | |
| 655 | <tbody> | |
| 656 | <tr> | |
| 657 | <td colspan="1" rowspan="1" width="25%"><strong>Set Voicemail Pin</strong></td> | |
| 658 | <td colspan="1" rowspan="1">Enter a Pin number between 4-10 digits to access your voicemail.</td> | |
| 659 | </tr> | |
| 660 | <tr> | |
| 661 | <td colspan="1" rowspan="1"><strong>Send Voicemail to Email</strong></td> | |
| 662 | <td colspan="1" rowspan="1">Enter the email address to receive voicemail attachments and then set options:<br /> | |
| 663 | | |
| 664 | <table border="1" style="width: 100%;"> | |
| 665 | <tbody> | |
| 666 | <tr> | |
| 667 | <td colspan="1" rowspan="1"><strong>Confirm Send Voicemail to Email</strong></td> | |
| 668 | <td colspan="1" rowspan="1">Mark to enable sending voicemail attachments to the specified email address.</td> | |
| 669 | </tr> | |
| 670 | <tr> | |
| 671 | <td colspan="1" rowspan="1"><strong>Delete Voicemail After Sending Email</strong></td> | |
| 672 | <td colspan="1" rowspan="1">Mark to delete the voicemail from the Vonage Voicemail System after the audio file is sent to the specified email address.</td> | |
| 673 | </tr> | |
| 674 | <tr> | |
| 675 | <td colspan="1" rowspan="1"><strong>Play Automated Voicemail Prompt</strong></td> | |
| 676 | <td colspan="1" rowspan="1">Mark to use the default system greeting instead of your custom recorded message for Unavailable and Busy greetings.</td> | |
| 677 | </tr> | |
| 678 | </tbody> | |
| 679 | </table> | |
| 680 | <br /> | |
| 681 | <strong>NOTE:</strong> You can enter multiple email addresses separated by a comma.</td> | |
| 682 | </tr> | |
| 683 | <tr> | |
| 684 | <td colspan="1" rowspan="1"><strong>Name Greeting</strong></td> | |
| 685 | <td colspan="1" rowspan="1">Record/Upload a name callers will hear when reaching your extension.<br /> | |
| 686 | <br /> | |
| 687 | See <a href="https://businesssupport.vonage.com/articles/answer/Record-and-Upload-Greetings-21486" target="_self">Recording Greetings</a> for instructions on how to record and upload.</td> | |
| 688 | </tr> | |
| 689 | <tr> | |
| 690 | <td colspan="1" rowspan="1"><strong>Unavailable Greeting</strong></td> | |
| 691 | <td colspan="1" rowspan="1">A default message plays if the phone is not in use and the call is unanswered.<br /> | |
| 692 | <br /> | |
| 693 | See <a href="https://businesssupport.vonage.com/articles/answer/Record-and-Upload-Greetings-21486" target="_self">Recording Greetings</a> for instructions on how to record and upload.</td> | |
| 694 | </tr> | |
| 695 | <tr> | |
| 696 | <td colspan="1" rowspan="1"><strong>Busy Greeting</strong></td> | |
| 697 | <td colspan="1" rowspan="1">A default message plays if the phone is in use or if Do Not Disturb is turned on.<br /> | |
| 698 | <br /> | |
| 699 | See <a href="https://businesssupport.vonage.com/articles/answer/Record-and-Upload-Greetings-21486" target="_self">Recording Greetings</a> for instructions on how to record and upload.</td> | |
| 700 | </tr> | |
| 701 | <tr> | |
| 702 | <td colspan="1" rowspan="1"><strong>Out of Office Greeting</strong></td> | |
| 703 | <td colspan="1" rowspan="1">Mark and record/upload a custom message when you are out of the office.</td> | |
| 704 | </tr> | |
| 705 | <tr> | |
| 706 | <td colspan="1" rowspan="1"><strong>Exiting Voicemail Options</strong></td> | |
| 707 | <td colspan="1" rowspan="1">Mark the option for <strong>Select an extension</strong> and select a number or extension a caller can connect to when pressing <strong>4</strong> during the voicemail message.<br /> | |
| 708 | <br /> | |
| 709 | <strong>NOTE:</strong> You can change your voicemail greeting to remind callers of this option.</td> | |
| 710 | </tr> | |
| 711 | </tbody> | |
| 712 | </table> | |
| 713 | See <a href="/articles/Answer/Voicemail-994" target="_self">Voicemail</a> for details.</div> | |
| 714 | ||
| 715 | <h5>Devices</h5> | |
| 716 | ||
| 717 | <div> | |
| 718 | <p>You can add up to three phones to an extension.</p> | |
| 719 | ||
| 720 | <p><strong>NOTE:</strong> If adding a phone that was previously on another extension, unplug the power cord and then wait ten seconds before plugging it back in.</p> | |
| 721 | ||
| 722 | <ol> | |
| 723 | <li>Go to the bottom of the page and click <b>Add Another Device</b>.</li> | |
| 724 | <li>Complete the following fields:<br /> | |
| 725 | | |
| 726 | <table border="1"> | |
| 727 | <tbody> | |
| 728 | <tr> | |
| 729 | <td colspan="1" rowspan="1" width="25%"><strong>Active</strong></td> | |
| 730 | <td colspan="1" rowspan="1">Mark to indicate the device is ready for use.</td> | |
| 731 | </tr> | |
| 732 | <tr> | |
| 733 | <td colspan="1" rowspan="1"><strong>Device Name</strong></td> | |
| 734 | <td colspan="1" rowspan="1">Specify an identifier for the device.</td> | |
| 735 | </tr> | |
| 736 | <tr> | |
| 737 | <td colspan="1" rowspan="1"><strong>Provisioning Model</strong></td> | |
| 738 | <td colspan="1" rowspan="1">Select the device you want as the provisioning model. <strong>NOTE:</strong> If you save the incorrect model, use the following steps to correct:<br /> | |
| 739 | | |
| 740 | <ol> | |
| 741 | <li>Click <strong>Add</strong><b> Another Device</b>.</li> | |
| 742 | <li>Mark the <b>Active </b>box and enter a <strong>Device Name</strong>.</li> | |
| 743 | <li>Select the device you want as the <b>Provisioning Mode</b><strong>l</strong> and enter the <b>MAC Address</b>.</li> | |
| 744 | <li>Click <b>Save</b>.</li> | |
| 745 | <li>Click <b>Remove Device </b>to remove the incorrect <strong>Provisioning Model</strong>.</li> | |
| 746 | </ol> | |
| 747 | <b>NOTE</b>: If three devices are assigned to an extension, you must click <b>Remove Device</b> before you can add another device.</td> | |
| 748 | </tr> | |
| 749 | <tr> | |
| 750 | <td colspan="1" rowspan="1"><strong>MAC Address</strong></td> | |
| 751 | <td colspan="1" rowspan="1">Enter the <strong>MAC Address</strong>, found on the label on the back of the phone. Refer to <a href="https://businesssupport.vonage.com/articles/answer/Duplicate-MAC-Address-Error-25006" target="_self">Duplicate MAC Address Error</a> if you receive an error message.</td> | |
| 752 | </tr> | |
| 753 | <tr> | |
| 754 | <td colspan="1" rowspan="1"><strong>E911 Location</strong></td> | |
| 755 | <td colspan="1" rowspan="1">Select the <a href="https://businesssupport.vonage.com/articles/answer/E--911-Locations-21560" target="_self">E911 location</a> for the device.</td> | |
| 756 | </tr> | |
| 757 | <tr> | |
| 758 | <td colspan="1" rowspan="1"><strong>SIP/Authorization ID</strong></td> | |
| 759 | <td colspan="1" rowspan="1">Populated automatically.</td> | |
| 760 | </tr> | |
| 761 | <tr> | |
| 762 | <td colspan="1" rowspan="1"><strong>SIP Password</strong></td> | |
| 763 | <td colspan="1" rowspan="1">Populated automatically.</td> | |
| 764 | </tr> | |
| 765 | <tr> | |
| 766 | <td colspan="1" rowspan="1"><strong>Confirm Password</strong></td> | |
| 767 | <td colspan="1" rowspan="1">Populated automatically</td> | |
| 768 | </tr> | |
| 769 | </tbody> | |
| 770 | </table> | |
| 771 | </li> | |
| 772 | <li>Click <strong>Save</strong>.</li> | |
| 773 | </ol> | |
| 774 | </div> | |
| 775 | </div> | |
| 776 | </div> | |
| 777 | </div> |
