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| 1 | -- Initialization of variables | |
| 2 | api = freeswitch.API() | |
| 3 | -- First argument is caller uuid. | |
| 4 | caller_uuid = argv[1] | |
| 5 | if caller_uuid==nil then return end | |
| 6 | -- Second argument is callcenter name. | |
| 7 | queue_name = argv[2] | |
| 8 | if queue_name==nil then return end | |
| 9 | -- Third argument is repeating interval in miliseconds. | |
| 10 | mseconds = argv[3] | |
| 11 | if mseconds==nil then return end | |
| 12 | ||
| 13 | times_announced = 0 | |
| 14 | ||
| 15 | ||
| 16 | while (true) do | |
| 17 | freeswitch.msleep(mseconds) -- Pause before announcing position | |
| 18 | members = api:executeString("callcenter_config queue list members "..queue_name)
| |
| 19 | pos=1 -- Variable to count position | |
| 20 | exists=false -- Variable to allow script termination when member leaves queue | |
| 21 | for line in members:gmatch("[^\r\n]+") do
| |
| 22 | if (string.find(line,"Trying")~=nil or string.find(line,"Waiting")~=nil) then | |
| 23 | -- Members have a position when their state is Waiting or Trying | |
| 24 | if string.find(line,caller_uuid,1,true)~=nil then | |
| 25 | exists=true -- Member still in queue so script must continue | |
| 26 | --api:executeString("uuid_broadcast "..caller_uuid.." ivr/ivr-you_are_number.wav aleg")
| |
| 27 | --api:executeString("uuid_broadcast "..caller_uuid.." digits/"..pos..".wav aleg")
| |
| 28 | if pos == 1 then | |
| 29 | if times_accounced == 0 then | |
| 30 | api:executeString("uuid_broadcast "..caller_uuid.." say:'Please hold. You will be connected to a representative shortly.' aleg")
| |
| 31 | else | |
| 32 | api:executeString("uuid_broadcast "..caller_uuid.." say:'We are sorry to keep you waiting. You will be connected to a representative shortly.' aleg")
| |
| 33 | end | |
| 34 | elseif pos == 2 then | |
| 35 | if times_accounced == 0 then | |
| 36 | api:executeString("uuid_broadcast "..caller_uuid.." say:'There is 1 caller ahead of you. We will be with you shortly.' aleg")
| |
| 37 | else | |
| 38 | api:executeString("uuid_broadcast "..caller_uuid.." say:'We are sorry to keep you waiting. There is 1 caller ahead of you. We will be with you shortly.' aleg")
| |
| 39 | end | |
| 40 | else | |
| 41 | if times_accounced == 0 then | |
| 42 | api:executeString("uuid_broadcast "..caller_uuid.." say:'There are "..(pos-1).." callers ahead of you. We will be with you shortly.' aleg")
| |
| 43 | else | |
| 44 | api:executeString("uuid_broadcast "..caller_uuid.." say:'We are sorry to keep you waiting. There are "..(pos-1).." callers ahead of you. We will be with you shortly.' aleg")
| |
| 45 | end | |
| 46 | end | |
| 47 | times_announced = times_announced + 1 | |
| 48 | end | |
| 49 | pos=pos+1 | |
| 50 | end | |
| 51 | end | |
| 52 | if exists==false then return end -- If member was not found in queue, or it's status is Aborted - terminate script | |
| 53 | end |
