View difference between Paste ID: ppNkuiNJ and JEVSjChJ

 *My key doesn't work in India.*
 
 CARLEST
 Jul 22 17:42
 
 Hello. I bought this game in Estonia (Europe) and this doesn't work in India. It wasn't informed on your site so I didn't know it. What should I do? Thanks for your time,
 Carl
 ---
 Hi CARLEST
 
 I am very sorry to hear about that. Unfortunately at the time of purchase the key was suitable for your region and certain Steam games based from Europe may not be suitable in other regions.
 
 Please accept our apologies for any inconvenience caused and should you have any other queries, please do not hesitate to contact us again.
 
 Kind Regards,
 Charlie
 
 Green Man Gaming & Playfire
 Customer Service
 ---
 Hello again. I just wanted to thank you for (really really really) fast
 reply. My fastest reply I've ever got :)
 ---
 Since this key didn't work and nobody redeemed it, could it be revoked so I
 could get my money back? I missed so many great deals just because I bought
 this Skyrim and it's useless because I already have Skyrim myself and my
 friend can't use it.
 ---
 Hi CARLEST,
 
 I am very sorry to hear that you're wanting a refund for that. Unfortunately as we have already disclosed the game key to you, we can no longer process your refund.
 
 Please see our refund policy for more details http://www.greenmangaming.com/about/refund-policy/
 
 I'm afraid that we do not encourage users to gift their keys away for reasons like this where the keys may not work on a different region. Your friend would need to make an account with us in order to buy keys appropriate for his/her region.
 
 Again, please accept our apologies for the inconvenience and I hope this helps however should you have any other queries, please do not hesitate to contact us again.
 
 Kind Regards,
 Charlie
 ---
 Was it written on the game page that it has region lock? No. Since it
 wasn't written there, I really want refund. I know that you sent me the key
 but nobody redeemed or downloaded it. It is your job to write if the game
 has region lock (I know that some games have EU region lock, like
 Inversion, but you told nothing about Skyrim) So did I made mistake by
 buying a game from you? Yes. The game can't be redeemed in India so it
 makes me mad. Steam writes if some game has EU region lock, why don't you
 do it? I want refund because when nothing is written next to game name or
 description, it's probably ROW. Is that hard to write that next to the game
 name? Now please, give me refund or make my game ROW, then everything would
 be fine and nice. Have a nice day,
 Carl
 ---
 Hi CARLEST
 
 I am very sorry however our position remains as previously stated in that as we have already provided you with the key, we can no longer provide you with the refund.
 
 Apologies for any inconvenience caused.
 
 Kind Regards,
 Charlie
 ---
 What the fuck?! Was that my problem that you didn't write that it's region
 locked? No. I can't use this key because you didn't do your duty correctly!
 I want refund, here and now! You didn't do your duty correctly so it isn't
 my problem. I would understand if the region lock thing was written
 somewhere. But it wasn't! Now, give me refund and we can close this thing.
 ---
 Let me quote EU consumer law:
 
 Wherever you buy a product or service in the EU, whether in a shop or online, the trader must provide you with certain clear, correct and understandable key information about the product or service before you make the purchase.
 
 Did you do it? No. There was nothing written about region lock. So the thing you did is against the law.
 ---
 What now? Please message me so we can discuss it.
 ---
 Hi CARLEST
 
 I am very sorry you feel that way however please note that we have provided your account, which is an EU based account with the correct key as for your region.
 
 As previously advised, should your friend wish to purchase the game from us, he would need to create an account from India and he will receive the appropriate key for his region.
 
 I hope this helps however should you have any other queries, please do not hesitate to contact us again.
 
 Kind Regards,
 Charlie
 ---
 Ofcourse! He should buy himself his birthday present! Why the fuck should he buy it to himself when I wanted to make him a present?? You're still talking against the law.
 
 "Wherever you buy a product or service in the EU, whether in a shop or ONLINE, the trader MUST provide you with certain CLEAR, CORRECT and UNDERSTANDABLE key information about the product or service before you make the purchase."
 
 Did you say that it is an EU key on the game page? No, you didn't. So your information wasn't clear, correct and understandable. Now I want my GMG credits back an move along.
 ---
 Hi CARLEST
 
 I'm afraid that I'm very limited to what I can offer you in terms of a resolution for this case. However please find that I have escalated your case over to my line manager and we should have a higher second opinion for you shortly.
 
 Please accept our apologies for any inconvenience caused and should you have any other queries regarding this, please let us know.
 
 Kind Regards,
 Charlie
 ---
 Okay. I hope this thing can end for both of us :)
 ---
 Hi,
 
 Thank you for your ticket.
 
 As previously stated, we are unable to give you a refund on this item as we have given you the correct key for your region of purchase. This key is in fully working order for your region.
 
 Details about our refund policy can be found here: https://www.greenmangaming.com/about/refund-policy/
 More information about distributing keys to a 3rd party can be found in our T&C's (link below) which you have agreed to when making your GMG account and when making this purchase, however, this decision is final and we are unable to refund your key as it is in working order in your region.
 
 https://www.greenmangaming.com/terms-and-conditions/
 
 Kind regards,
 Clay
 ---
 And again, the same copy-paste text. Could you please type something
 yourself? But what if I plan to travel to India? Then the game is for my
 personal use and it wouldn't work because of the region lock. Well, you
 said it's for personal use, okay. But there is NOTHING about region lock!
 
 Let me quote EU consumer law, again:
 
 Wherever you buy a product or service in the EU, whether in a shop or
 ONLINE, the trader MUST provide you with certain CLEAR, CORRECT and
 UNDERSTANDABLE key information about the product or service BEFORE you
 make the purchase.
 You didn't write anything about the region lock. I found it when my friend
 wanted to redeem it and got region lock message. So your information wasn't
 clear, correct and understandable. If I'm right, the thing you did is
 against the law. Now I want my GMG credits back so I could by some other
 game for MYSELF.
 ---
 Hi CARLEST,
 
 My name is Daniele, I manage Customer Services here at Green Man Gaming. Your ticket has been escalated to me for response.
 
 I have reviewed your account and email history with Green Man Gaming and I can confirm that we have given you a key appropriate for your account and region of purchase. The purchase is not refundable.
 
 We will not respond to any further updates on this ticket or tickets from you relating to the same query.
 
 Please refrain from swearing when communicating with us.
 
 Kind regards,
 Daniele
 ---
 Hello. If you still read this, then know that I'm not really happy with
 your work. But also I'd like to thank you for a message that isn't
-copy-paste.
+copy-paste.
 ---
 Welcome back, CARLEST
 This ticket has been rated as Bad, I'm unsatisfied
 With the following comment:
 This is first time when I have to rate support bad. Your quality of support was really poor. I asked if I could get refund or ROW key, since you didn't inform me that your key is region-locked. 3 people answered my ticket and I got lots of copy-paste messages. I'd like to thank Daniele, even if I didn't like what she did, she was the only one who typed her message herself. I got lots of messages that sounded like this: "Hey, this isn't our fault so fuck off!" You only said it more politely. This really made me to change my mind about your company. When I started to use GMG, it was the best company I had ever used. I bought some games from you and were really happy. Now you're the worst company I've met so far. I've had many issues which needed support (Nothing to do about GMG) and I almost always got a solution. Once I didn't get a solution but the support was still really good. You ask why? They typed those messages manually and didn't use copy-paste! They gave me solutions (None of them worked for me though) and they tried to help. You just sent me copy-paste messages and didn't even really bother to help me. And then when I found out that you did something against the law, you just blocked me. Is that what customer support needs to do? No, no and more no. They need to help people and give them solutions, but you didn't do it. Would that be hard to add EU after the game name? No! You would just have to message someone who works with your site to do this and this problem wouldn't happen. It's really sad how good company like you turned into really really bad one. And again, blocking your customer who told you that did something wrong is really disappointing. Nobody redeemed that Skyrim key, so would that be hard to revoke it and give me my GMG credits back? I don't think it would be hard. Anyway, you're the worst support I've ever had. If you don't stop this, you'll probably lose many customers and get big dirty stamp on your reputation. I don't really care about the game anymore, I care about the idea how you just blocked me. It really sounded like "Fuck off!" I don't think that I will ever forget what you did with me (and probably with many others). Good bye, ~Your highly disappointed customer.