View difference between Paste ID: RwPY0NKL and B1ip6LvB

  Gibson, JC JC.Gibson@shps.comHide
 To	Gibson, JC JC.Gibson@shps.com, VLVinch VLVinch@aol.com
 Cc	Bauscher, Jon Jon.Bauscher@shps.com, Hennessy, Amanda Amanda.Hennessy@shps.com, Lee, David David.Lee@shps.com
 Slideshow
 Vicky, I wanted to check in with you.  We are still working with our vendors to get your whole picture.  Please allow our team till Monday afternoon to call you.
 
 
 
 JC
 
 
 
 From: Gibson, JC
 Sent: Monday, November 14, 2011 6:45 PM
 To: 'VLVinch@aol.com'
 Cc: Bauscher, Jon; Hennessy, Amanda; Lee, David
 Subject: RE: MD's Notes
 
 
 
 Ms. Vinch, I wanted to let you know that I’m taking a personal interest in your case and we are working with Matrix, our vendor, to better understand the circumstances from which your complaint arises.  Immediate resolution and response may be somewhat slowed as today I received your formal complaint as filed through the Kentucky Labor Cabinet.  This filing requires a formal response to them as a part of the process.
 
 
 
 Although I may be limited in how I can respond to you, I’m personally handling this investigation.  Please give me 2 days to complete my investigation.  Also, you can direct all future communication to me.  Thanks,
 
 
 
 JC Gibson
 
 EVP, Human Resources
 
 SHPS Inc
 
 502.326.4570
 
 jc.gibson@shps.com
 
 
 
 
 
 
 
 From: Mehrotra, Rishabh
 Sent: Monday, November 14, 2011 4:49 PM
 To: Gibson, JC
 Subject: FW: MD's Notes
 
 
 
 
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Monday, November 14, 2011 4:45 PM
 To: Blanca.Parra@matrixcos.com
 Cc: Hillerich, Laura; Tatum, Mark; Susan.Long@ky.gov; Mehrotra, Rishabh
 Subject: Re: MD's Notes
 
 
 
 Hi Blanca -
 
 Firstly - if you could answer ALL of the questions in this email it would be greatly appreciated.
 
 
 
 I did receive Matrix's letter just a short while ago via fax.
 
 
 
 It states, " "Based on the medical records from Dr. Wood for the period of October 01, 2011 through November 23, 2011... "
 
 
 
 How is this possible when today is only November 14th?
 
 
 
 SECONDLY, please respond to my Question #2 (third request) - I need a coherent explanation as to how Matrix & SHPS can deny my disability as of October 7th when the FMLA was approved?
 
 
 
 It appears that Matrix/SHPS is simply stalling paying the disability benefits.  I hope that is not the case for all of our sakes.  It also appears that no one there either completely read or understood the information that was provided to you.
 
 
 
 What is your Supervisor's name, please?
 
 
 
 Thank you,
 
 Vicky
 
 
 
 
 
 
 
 In a message dated 11/14/2011 3:21:36 P.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Vicky,
 
 I had not sent you the denial letter as I was waiting on an approval from my supervisor so I am faxing over right now.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Monday, November 14, 2011 11:37 AM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com; mark.tatum@shps.com; Susan.Long@ky.gov; rishabh.mehrotra@shps.com
 Subject: Re: MD's Notes
 
 
 
 Good Morning, Blanca -
 
 
 
 Per your email dated November 8, 2011, you'd indicated you would be faxing me the denial information of my Short Term Disability claim as well as outlining the appeals process.  To date I have received nothing.
 
 
 
 I'd also asked how Matrix/SHPS can deny the disability claim when the FMLA was approved - can someone please explain this to me?
 
 
 
 To reiterate, I need from Matrix and/or SHPS:
 
 
 
 1.  What is the appeals process.
 
 2.  A coherent explanation as to how Matrix & SHPS can deny my disability as of October 7th when the FMLA was approved.
 
 
 
 Thanking you in advance.  I hope your week goes well,
 
 
 
 Best Regards,
 
 Vicky Vinch
 
 
 
 
 
 
 
 In a message dated 11/9/2011 6:52:32 P.M. Eastern Standard Time, VLVinch@aol.com writes:
 
 Blanca, I appreciate everything you've done.  According to this letter I have from SHPS dated 10/29/11 (the nation's leading provider of benefits administration solutions), my COBRA coverage will cost $468.62 per month.  According to Anthem (below) my coverage had expired on October 13th (a week before I was notified by SHPS via telephone that my employment had been terminated although Matrix indicated my FMLA was approved). The $272.54 you've so graciously agreed to send will not even cover my COBRA. I am now out of my hypertension medications as well (yes, I also have malignant hypertension).  So basically I am cooked.  But thanks for trying.  You've been wonderful.
 
 
 
 
 
 You have a good evening & stay well,
 
 Vicky
 
 
 
 
 
 
 
 In a message dated 11/9/2011 5:51:34 P.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Vicky,
 
 I do apologize it was mailed 11/08/11.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Wednesday, November 09, 2011 3:25 PM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com; mark.tatum@shps.com; Susan.Long@ky.gov
 Subject: Re: MD's Notes
 
 
 
 It only takes a week for mail to get here from Matrix.  If it was mailed October 8th, 2011, I suggest you re-check my address, please, because I have not received it.
 
 
 
 In a message dated 11/9/2011 5:20:24 P.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Hello Vicky,
 
 I have submitted the denial to my supervisor for approval once approved I will fax it to the fax number that you provided. Also your benefits for the period of  09/3011 thru 10/07/11 in the amount of $272.54 were mailed to you on 10/08/11.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Wednesday, November 09, 2011 2:06 PM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com; mark.tatum@shps.com; Susan.Long@ky.gov
 Subject: Re: MD's Notes
 
 
 
 I just received a phone call from my primary care physician's office (Blankenbaker Primary Care) - they say they received a fax requesting info about this disability request (I"m guessing it was from Matrix) and I attempted to make an appointment as they requested.   However, when I informed them I did not have the copay plus the $20 he charges to fill out the forms they indicated they could not do it, although I have been a patient of this MD for over 5 years and owe them no money whatsoever.
 
 
 
 FYI.
 
 
 
 Thanks.
 
 
 
 
 
 
 
 In a message dated 11/8/2011 1:10:50 P.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Vicky,
 
 Yes I will fax it to the number you have provided.
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Tuesday, November 08, 2011 11:08 AM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com; mark.tatum@shps.com; Susan.Long@ky.gov
 Subject: Re: MD's Notes
 
 
 
 Please fax it to me.  Fax # is 708 290 5196.
 
 
 
 How is Matrix able to justify the below decision when I also received FMLA approval?
 
 
 
 Matrix has now gone against my physicians recommendations, and this will now make nearly five weeks with no income whatsoever.  I have repeatedly asked you what it was you needed, and you have repeatedly indicated you received nothing from my physician when their documentation clearly shows it was sent & timestamped.
 
 
 
 I find it even more curious that Matrix represents a "healthcare" company which boasts giving employees accurate and reliable service.  Please ask "your supervisor" if she considers this accurate and reliable?
 
 
 
 I now cannot even pay for my COBRA. I cannot pay for my prescription renewals.  I have no homeowners insurance now or auto insurance.
 
 
 
 You tell me I was "terminated" *while* on FMLA, on October 19, 2011, retroactive to October 12th, with NO indication from Matrix that my FMLA supposedly expired?
 
 
 
 Vicky
 
 
 
 In a message dated 11/8/2011 12:41:05 P.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Vicki,
 
 I will provide the appeal process in your denial letter. Once my supervisor has review and approved the denial request I will create your denial letter and mail it out to you.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Tuesday, November 08, 2011 10:10 AM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com
 Subject: Re: MD's Notes
 
 
 
 Blanca, what is the appeal process, please?
 
 
 
 In a message dated 11/8/2011 11:51:54 A.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Good morning Vicki,
 
 The medical review has been completed and benefits will be approved from 09/23/11 thru 10/07/11. Benefits beyond 10/08/11 will be denied as self reports do not support, your labs were normal range. I will complete claim so that benefit go out for the period that has been approved.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Tuesday, November 08, 2011 7:07 AM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com
 Subject: Fwd: MD's Notes
 
 
 
 Can anyone PLEASE tell me what you need???
 
 
 
 From: Blanca.Parra@matrixcos.com
 To: VLVinch@aol.com
 Sent: 11/3/2011 3:10:14 P.M. Eastern Daylight Time
 Subj: RE: MD's Notes
 
 
 
 Vicki,
 
 I have received your medical notes I will submit for a medical review and will provide an update once completed.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Thursday, November 03, 2011 11:43 AM
 To: Blanca Parra
 Subject: MD's Notes
 
 
 
 Hello Blanca -
 
 
 
 Attached please find the MD's notes from my endocrinologist, Dr. Donald D. Wood.  When we'd previously spoken you'd indicated this is all that you'd needed in order to process my disability claim.
 
 
 
 Anything you can do to expedite this claim would be greatly appreciated.  I have not had any income in a month.  I no longer have heat in my home - tomorrow night it is expected to reach the 30's.  I was unable to make my mortgage payment last week.  My homeowners & car insurance are both overdue.  I have no paper products left in my house whatsoever so you can imagine what that is like with this flu or whatever it is.
 
 
 
 I currently have no mobility in my head or neck.
 
 Body aches everywhere.
 
 Severe fatigue (constant)
 
 Dizziness.
 
 Loss of appetite.
 
 Freezing cold (constant).
 
 Insomnia.
 
 Constant headache.
 
 Severe tinnitus.
 
 Nausea.
 
 I have had the above for months, and they are getting progressively worse.
 
 I do have benign paroxysmal positional vertigo which was diagnosed by Heuser Hearing Institute here in Louisville, however I am unable to continue treatment with it as I simply do not have the co-pay.
 
 I do have an adrenal adenoma.
 
 I currently have either the flu or bronchitis which I cannot get treatment for because I do not have the co-pay.
 
 I had a ruptured brain aneurysm back in 1998 (major subarachnoid hemmorage) which has left me with a few problems, as well as a periventricular shunt.
 
 I have a vertebrobasilar insufficiency bought caused by the aneurysm, diagnosed by Dr. Walter Olson, a neurology specialist in movement disorders.
 
 
 
 Just to mention a few.  Dr. Wood now suspects fibromyalgia.  I do not have the copay to see a specialist.
 
 
 
 Please, if there is anything you can do to complete my claim I would greatly appreciate it.
 
 
 
 Thank you,
 
 Vicky Vinch
 
 
 
 
 
 CONFIDENTIALITY NOTICE: This electronic message transmission is intended only for the person or the entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this transmission, but are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this e-mail in error, please contact the sender of the e-mail and destroy the original message and all copies.
 
  Reply   Reply All   Forward
  Hillerich, Laura Laura.Hillerich@shps.comHide
 To	VLVinch VLVinch@aol.com
 Slideshow
 Vicky, when are you available to talk today?
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Monday, December 19, 2011 12:24 PM
 To: Hillerich, Laura; Gibson, JC
 Subject: Re: FW: MD's Notes
 
 
 
 Laura -
 
 
 
 I had previously requested the documents from my bank, Chase (which you indicated you received and returned), to be completed and returned to me so I would not default on my mortgage.  Amanda from your office called me shortly after you did and said she emailed it to me.  i told her I had not received it.  She said I would be getting it shortly.  That was maybe what - a week ago?  To date I have not received it and Chase says they have not, either.
 
 
 
 Again, as I originally requested, please complete the information for my Chase Payment Assurance and return it TO ME so I can ensure Chase receives it.  You can send it as an attachment to an email to me at this address.  But I HAVE to have this in my hand ASAP otherwise I may be in danger of losing my home.  Since I have no phone or electric at my home I need this ASAP so I can drive it over to chase.   By ASAP I mean before Wednesday, December 21, 2011.
 
 
 
 
 
 Thank you, as always, for everything you do.
 
 Merry Christmas,
 
 Vicky
 
 
 
 
 
 In a message dated 11/21/2011 5:11:30 P.M. Eastern Standard Time, VLVinch@aol.com writes:
 
 Will be home all day, but will be out for 1/2 hour at 11AM.
 
 
 
 In a message dated 11/21/2011 4:27:15 P.M. Eastern Standard Time, Laura.Hillerich@shps.com writes:
 
 Vicky, what does Wednesday look like for your schedule?
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Monday, November 21, 2011 1:31 PM
 To: Hillerich, Laura
 Subject: Re: FW: MD's Notes
 
 
 
 Laura, thank you for touching bases.  I do have an appointment tomorrow at 11:15AM and will be home until 10:30AM and after 1PM tomorrow (Tuesday).
 
 
 
 If I do not hear from you, specifically, prior to then, you have a wonderful Thanksgiving.
 
 
 
 Vicky
 
 
 
 
 
 In a message dated 11/21/2011 1:25:40 P.M. Eastern Standard Time, Laura.Hillerich@shps.com writes:
 
 Vicky, as previously communicated to you, JC would like to have some time that he might be able to talk to you regarding your questions. Unfortunately he has been pulled into a meeting that won’t allow a call today. Would you be available either tomorrow or Wednesday? If so please let me know which day and a time when you can be reached.
 
 
 
 Thanks,
 
 
 
 Laura
 
 
 
 From: Gibson, JC
 Sent: Thursday, November 17, 2011 3:58 PM
 To: Gibson, JC; 'VLVinch@aol.com'
 Cc: Bauscher, Jon; Hennessy, Amanda; Lee, David
 Subject: RE: MD's Notes
 
 
 
 Vicky, I wanted to check in with you.  We are still working with our vendors to get your whole picture.  Please allow our team till Monday afternoon to call you.
 
 
 
 JC
 
 
 
 From: Gibson, JC
 Sent: Monday, November 14, 2011 6:45 PM
 To: 'VLVinch@aol.com'
 Cc: Bauscher, Jon; Hennessy, Amanda; Lee, David
 Subject: RE: MD's Notes
 
 
 
 Ms. Vinch, I wanted to let you know that I’m taking a personal interest in your case and we are working with Matrix, our vendor, to better understand the circumstances from which your complaint arises.  Immediate resolution and response may be somewhat slowed as today I received your formal complaint as filed through the Kentucky Labor Cabinet.  This filing requires a formal response to them as a part of the process.
 
 
 
 Although I may be limited in how I can respond to you, I’m personally handling this investigation.  Please give me 2 days to complete my investigation.  Also, you can direct all future communication to me.  Thanks,
 
 
 
 JC Gibson
 
 EVP, Human Resources
 
 SHPS Inc
 
 502.326.4570
 
 jc.gibson@shps.com
 
 
 
 
 
 
 
 From: Mehrotra, Rishabh
 Sent: Monday, November 14, 2011 4:49 PM
 To: Gibson, JC
 Subject: FW: MD's Notes
 
 
 
 
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Monday, November 14, 2011 4:45 PM
 To: Blanca.Parra@matrixcos.com
 Cc: Hillerich, Laura; Tatum, Mark; Susan.Long@ky.gov; Mehrotra, Rishabh
 Subject: Re: MD's Notes
 
 
 
 Hi Blanca -
 
 Firstly - if you could answer ALL of the questions in this email it would be greatly appreciated.
 
 
 
 I did receive Matrix's letter just a short while ago via fax.
 
 
 
 It states, " "Based on the medical records from Dr. Wood for the period of October 01, 2011 through November 23, 2011... "
 
 
 
 How is this possible when today is only November 14th?
 
 
 
 SECONDLY, please respond to my Question #2 (third request) - I need a coherent explanation as to how Matrix & SHPS can deny my disability as of October 7th when the FMLA was approved?
 
 
 
 It appears that Matrix/SHPS is simply stalling paying the disability benefits.  I hope that is not the case for all of our sakes.  It also appears that no one there either completely read or understood the information that was provided to you.
 
 
 
 What is your Supervisor's name, please?
 
 
 
 Thank you,
 
 Vicky
 
 
 
 
 
 
 
 In a message dated 11/14/2011 3:21:36 P.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Vicky,
 
 I had not sent you the denial letter as I was waiting on an approval from my supervisor so I am faxing over right now.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Monday, November 14, 2011 11:37 AM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com; mark.tatum@shps.com; Susan.Long@ky.gov; rishabh.mehrotra@shps.com
 Subject: Re: MD's Notes
 
 
 
 Good Morning, Blanca -
 
 
 
 Per your email dated November 8, 2011, you'd indicated you would be faxing me the denial information of my Short Term Disability claim as well as outlining the appeals process.  To date I have received nothing.
 
 
 
 I'd also asked how Matrix/SHPS can deny the disability claim when the FMLA was approved - can someone please explain this to me?
 
 
 
 To reiterate, I need from Matrix and/or SHPS:
 
 
 
 1.  What is the appeals process.
 
 2.  A coherent explanation as to how Matrix & SHPS can deny my disability as of October 7th when the FMLA was approved.
 
 
 
 Thanking you in advance.  I hope your week goes well,
 
 
 
 Best Regards,
 
 Vicky Vinch
 
 
 
 
 
 
 
 In a message dated 11/9/2011 6:52:32 P.M. Eastern Standard Time, VLVinch@aol.com writes:
 
 Blanca, I appreciate everything you've done.  According to this letter I have from SHPS dated 10/29/11 (the nation's leading provider of benefits administration solutions), my COBRA coverage will cost $468.62 per month.  According to Anthem (below) my coverage had expired on October 13th (a week before I was notified by SHPS via telephone that my employment had been terminated although Matrix indicated my FMLA was approved). The $272.54 you've so graciously agreed to send will not even cover my COBRA. I am now out of my hypertension medications as well (yes, I also have malignant hypertension).  So basically I am cooked.  But thanks for trying.  You've been wonderful.
 
 
 
 
 
 You have a good evening & stay well,
 
 Vicky
 
 
 
 
 
 
 
 In a message dated 11/9/2011 5:51:34 P.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Vicky,
 
 I do apologize it was mailed 11/08/11.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Wednesday, November 09, 2011 3:25 PM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com; mark.tatum@shps.com; Susan.Long@ky.gov
 Subject: Re: MD's Notes
 
 
 
 It only takes a week for mail to get here from Matrix.  If it was mailed October 8th, 2011, I suggest you re-check my address, please, because I have not received it.
 
 
 
 In a message dated 11/9/2011 5:20:24 P.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Hello Vicky,
 
 I have submitted the denial to my supervisor for approval once approved I will fax it to the fax number that you provided. Also your benefits for the period of  09/3011 thru 10/07/11 in the amount of $272.54 were mailed to you on 10/08/11.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Wednesday, November 09, 2011 2:06 PM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com; mark.tatum@shps.com; Susan.Long@ky.gov
 Subject: Re: MD's Notes
 
 
 
 I just received a phone call from my primary care physician's office (Blankenbaker Primary Care) - they say they received a fax requesting info about this disability request (I"m guessing it was from Matrix) and I attempted to make an appointment as they requested.   However, when I informed them I did not have the copay plus the $20 he charges to fill out the forms they indicated they could not do it, although I have been a patient of this MD for over 5 years and owe them no money whatsoever.
 
 
 
 FYI.
 
 
 
 Thanks.
 
 
 
 
 
 
 
 In a message dated 11/8/2011 1:10:50 P.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Vicky,
 
 Yes I will fax it to the number you have provided.
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Tuesday, November 08, 2011 11:08 AM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com; mark.tatum@shps.com; Susan.Long@ky.gov
 Subject: Re: MD's Notes
 
 
 
 Please fax it to me.  Fax # is 708 290 5196.
 
 
 
 How is Matrix able to justify the below decision when I also received FMLA approval?
 
 
 
 Matrix has now gone against my physicians recommendations, and this will now make nearly five weeks with no income whatsoever.  I have repeatedly asked you what it was you needed, and you have repeatedly indicated you received nothing from my physician when their documentation clearly shows it was sent & timestamped.
 
 
 
 I find it even more curious that Matrix represents a "healthcare" company which boasts giving employees accurate and reliable service.  Please ask "your supervisor" if she considers this accurate and reliable?
 
 
 
 I now cannot even pay for my COBRA. I cannot pay for my prescription renewals.  I have no homeowners insurance now or auto insurance.
 
 
 
 You tell me I was "terminated" *while* on FMLA, on October 19, 2011, retroactive to October 12th, with NO indication from Matrix that my FMLA supposedly expired?
 
 
 
 Vicky
 
 
 
 In a message dated 11/8/2011 12:41:05 P.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Vicki,
 
 I will provide the appeal process in your denial letter. Once my supervisor has review and approved the denial request I will create your denial letter and mail it out to you.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Tuesday, November 08, 2011 10:10 AM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com
 Subject: Re: MD's Notes
 
 
 
 Blanca, what is the appeal process, please?
 
 
 
 In a message dated 11/8/2011 11:51:54 A.M. Eastern Standard Time, Blanca.Parra@matrixcos.com writes:
 
 Good morning Vicki,
 
 The medical review has been completed and benefits will be approved from 09/23/11 thru 10/07/11. Benefits beyond 10/08/11 will be denied as self reports do not support, your labs were normal range. I will complete claim so that benefit go out for the period that has been approved.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Tuesday, November 08, 2011 7:07 AM
 To: Blanca Parra
 Cc: laura.hillerich@shps.com
 Subject: Fwd: MD's Notes
 
 
 
 Can anyone PLEASE tell me what you need???
 
 
 
 From: Blanca.Parra@matrixcos.com
 To: VLVinch@aol.com
 Sent: 11/3/2011 3:10:14 P.M. Eastern Daylight Time
 Subj: RE: MD's Notes
 
 
 
 Vicki,
 
 I have received your medical notes I will submit for a medical review and will provide an update once completed.
 
 Thank you
 
 
 
 Blanca Parra
 Integrated Claims Examiner
 Matrix Absence Management, Inc.
 Phone: 602.866.2333 ext. 56022
 
 Fax: 602.866.9707
 blanca.parra@matrixcos.com
 www.matrixcos.com
 "NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."
 
 
 
 From: VLVinch@aol.com [mailto:VLVinch@aol.com]
 Sent: Thursday, November 03, 2011 11:43 AM
 To: Blanca Parra
 Subject: MD's Notes
 
 
 
 Hello Blanca -
 
 
 
 Attached please find the MD's notes from my endocrinologist, Dr. Donald D. Wood.  When we'd previously spoken you'd indicated this is all that you'd needed in order to process my disability claim.
 
 
 
 Anything you can do to expedite this claim would be greatly appreciated.  I have not had any income in a month.  I no longer have heat in my home - tomorrow night it is expected to reach the 30's.  I was unable to make my mortgage payment last week.  My homeowners & car insurance are both overdue.  I have no paper products left in my house whatsoever so you can imagine what that is like with this flu or whatever it is.
 
 
 
 I currently have no mobility in my head or neck.
 
 Body aches everywhere.
 
 Severe fatigue (constant)
 
 Dizziness.
 
 Loss of appetite.
 
 Freezing cold (constant).
 
 Insomnia.
 
 Constant headache.
 
 Severe tinnitus.
 
 Nausea.
 
 I have had the above for months, and they are getting progressively worse.
 
 I do have benign paroxysmal positional vertigo which was diagnosed by Heuser Hearing Institute here in Louisville, however I am unable to continue treatment with it as I simply do not have the co-pay.
 
 I do have an adrenal adenoma.
 
 I currently have either the flu or bronchitis which I cannot get treatment for because I do not have the co-pay.
 
 I had a ruptured brain aneurysm back in 1998 (major subarachnoid hemmorage) which has left me with a few problems, as well as a periventricular shunt.
 
 I have a vertebrobasilar insufficiency bought caused by the aneurysm, diagnosed by Dr. Walter Olson, a neurology specialist in movement disorders.
 
 
 
 Just to mention a few.  Dr. Wood now suspects fibromyalgia.  I do not have the copay to see a specialist.
 
 
 
 Please, if there is anything you can do to complete my claim I would greatly appreciate it.
 
 
 
 Thank you,
 
 Vicky Vinch
 
 
 
 
 
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