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-#Date:      2017-05-
+#Date:      2017-06-
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 #Date:      2017-05-29
 #Day:       Monday
 #URL:       http://offreemploi.monster.lu/system-administrator-offre-emploi-luxembourg-183889711.aspx?mescoid=1500131001001&jobPosition=3
 #JobID:     183889711
 #Origin:    monster.lu
 #Action:    Web
 #Website:   http://www.badenochandclark.lu/
 #Company:   Badenoch & Clark
 #Contact:   Elvis Kisekka
 #EMail:     info@badenochandclark.lu
 #Phone:     +352.261.928.102.5
 #Address:   2-8, Avenue Charles de Gaulle Le Dôme Entrée C L-1653 Luxembourg
 #Title:     System Administrator
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 System Administrator
 Location: Luxembourg - Educational level: Non spécifié - Type: Temps plein, CDI - Category: Informatique & Technologies - Reference: 10340 - Contact:  BADENOCH & CLARK  L-1616   - Email this job to a friend - Elvis Kisekka  - +352 26 19 28 1025
 Reporting directly to the IT Manager, you will be part of a small but crucial team with a variety of tasks not only limited to a typically similar role. The client is searching for a quick starter with a strong mindset towards tasks as well as flexibility in their approach and proven ability to manage a variety of projects.
 Your Responsibilities: - Managing user access requests - Covering helpdesk duties as well as general project work from the HQ - Accurately record, update and document requests using the IT service desk system. - Knowledge management - Data and information management  - Ensure the smooth operation and monitoring of the system - Maintain the hardware and software inventory - Identify and prevent any potential threats to system security or user services through regular backups and appropriate antivirus implementation
 Your Profile :  - At least 5 years’ experience preferably mostly within Banking - Strong knowledge in AS400 and Windows - Knowledge of SWIFT and ITIL certification would be an added advantage but not essential - Awareness of working in a small team, having a flexible mind-set and a good communicator - Fluency in written and spoken Portuguese, English and French
 To include yourself within this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Elvis Kisekka as soon as possible - CONFIDENTIALITY ASSURED - Please note that by applying your CV is sent directly, and only, to the consultant in charge of this opportunity. #LI-AT1  Experience more. Value the difference. www.badenochandclark.lu
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 #Date:      2017-05-22
 #Day:       Monday
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=183893084&MESCOID=9901112000004&jobPosition=2
 #JobID:     183893084
 #Origin:    monster
 #Action:    Web
 #Website:   http://www.cssf.lu/
 #Company:   CSSF Commission de Surveillance du Secteur Financier
 #Contact:
 #EMail:     recruitment@cssf.lu
 #Phone:     +352.262.511
 #Address:   283, route d'Arlon - L-1150 Luxembourg
 #Title:     Employés
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 Infos clés : Lieu de poste Luxembourg - Type de contrat Temps plein, CDI - Publiée il y a 6 jours - Secteur d'activité Banques / Organismes financiers; Services financiers - Niveau d'études Lycée, Niveau Bac
 La Commission de Surveillance du Secteur Financier (CSSF) est un établissement public, responsable de la surveillance de l’ensemble de la place financière du Luxembourg, à l’exception du secteur des assurances. Le service « Personnel, administration et finances » désire renforcer son équipe « Administration et intendance » et recruter plusieurs:
 Employés (m/f) Réf. « PAF – HUI »
 Votre fonction:  - Assurer la distribution régulière du courrier interne. - Gérer la distribution du matériel de bureau. - Effectuer des interventions et des dépannages techniques de base selon les demandes du Helpdesk.  - Gérer les commandes et la réception de la marchandise des fournisseurs. - Faire l'appoint régulier en papier, toners, dossiers, etc. sur les étages. - Gérer l'aménagement des salles de réunion/de formation/de conférence. - Gérer et ranger les stocks (mobilier, matériel de bureau, etc.). - Effectuer les déménagements internes et l'inventaire mobilier.
 Votre profil - Avoir accompli avec succès deux années d’études de l’enseignement secondaire ou secondaire technique luxembourgeois, ou présenter un certificat sanctionnant des études reconnues équivalentes. - Une expérience de base confirmée de 2 années minimum dans un domaine du bâtiment (électricité, sanitaire, menuiserie, peinture) ou bien dans une fonction similaire constitue un atout. - Être titulaire du permis de conduire B. - Maîtrise à l’écrit et à l’oral du français, de l’allemand et du luxembourgeois. - Vous disposez d’un esprit d’équipe, de rigueur et du sens de l’organisation. - Autonome, dynamique et flexible dans vos missions, vous êtes reconnu(e) pour votre excellent sens du service.  - Vous savez gérer vos priorités et faire preuve de discrétion et de confidentialité.
 Le candidat retenu (m/f) sera engagé comme employé de l’État en vertu d’un contrat à durée indéterminée. Si le candidat remplit les conditions en vigueur, la possibilité lui sera offerte de se présenter par la suite à l’admission au statut de fonctionnaire dans le groupe de traitement de l’huissier. Avant la conclusion du contrat de travail, le candidat devra délivrer un extrait du casier judiciaire (bulletin n°3), datant de moins de 3 mois, afin de garantir son honorabilité.
 Le dossier de candidature doit être composé : - d’un curriculum vitae détaillé ; - d’une lettre de motivation ; - d’une copie de la carte d’identité ; - d’une copie des diplômes.
 Les dossiers incomplets ou non conformes (comme un diplôme qui ne correspond pas à celui requis ou être ressortissant d’un pays qui n’est pas membre de l’UE) ne seront pas considérés. Les personnes intéressées sont priées d’adresser leur candidature pour le 28 mai 2017 au plus tard avec la référence du poste à l’adresse email : recruitment@cssf.lu
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 #Date:      2017-05-18
 #Day:       Thursday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=135332
 #JobID:     135332
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://www.luxmetering.lu/
 #Company:   Luxmetering G.I.E
 #Contact:   Paul Hoffmann
 #EMail:
 #Phone:     +352.284.868.1
 #Address:   77, rue d'Arlon, L-7513 Mersch
 #Title:     System Administrator
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 Entreprise: Luxmetering G.I.E   Lisez notre profil - Contact Paul Hoffmann - Adresse: 77, rue d'Arlon, L-7513 Mersch , Luxembourg    - Numéro de tél.: (+352) 28 48 68 - 1 - Fax: (+352) 28 48 68 - 99 - Site Web: www.luxmetering.lu
 Luxmetering G.I.E is an economic interest group founded in 2012 by Luxembourg’s gas and electricity distribution system operators in order to setup and manage the national Smart Metering platform. Within the scope of its current and future activities, Luxmetering G.I.E is now recruiting a
 System-/ Firewall Administrator (Linux) (m/f)
 Your responsibilities:  - Management, operation, monitoring and maintenance of IT- and IT security infrastructure  - Ensuring that all applicable IT policies and procedures are documented and operating effectively  - Coordinating the cooperation with external service providers - Participate in IT implementation projects  - Operating support and backup for operations
 Your profile:  - Bachelor degree in Computer Science or equivalent  - A minimum of three years of professional experience in a similar position  - Excellent knowledge of Linux, BSD and typical applications  - Good knowledge of IT landscape and firewalling and databases  - Knowledge of network and system monitoring  - Knowledge of PKI and cryptography is an advantage  - Be fluent in English and French or English and German. Luxembourgish would be an advantage  - Good analytical and troubleshooting skills  - Security-conscious acting  - Service-oriented mind set and solution-oriented  - An innovative approach to work, constantly looking for opportunities to improve the existing system and able to share know-how in the team  - Strong team spirit and a positive “can do attitude”  - Self-motivated with a sociable personality and interest in working autonomously
 Your position :  - You report directly to the Chief Operations Officer  - Luxmetering’s operations are based in Contern
 We look forward to receive your application including your CV and photo in pdf format by June 15th 2017 via the platform jobs.lu. Your application will be treated as strictly confidential.
 Lieu Contern - Salaire Not communicated - Catégorie IT / Programmation  - Termes CDI, Temps plein  -  Dernière mise à jour 17/05/2017 - Contact Paul Hoffmann
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 #Date:      2017-05-18
 #Day:       Thursday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=135212
 #JobID:     135212
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://www.sit-net.lu/
 #Company:   Sit-Net
 #Contact:   Fabrizio Armillei | Grégory Schouweiler
 #EMail:
 #Phone:     +352.593.452 | +352.621.140.704
 #Address:   15, rue Pierre Frieden L-4448 Soleuvre
 #Title:     Technicien de Maintenance Informatique
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 Entreprise Sit-Net SA   Lisez notre profil - Adresse: 15, rue Pierre Frieden L-4448 Soleuvre, Luxembourg   - Numéro de tél.: +352 59 34 52 - Fax: +352 26 59 06 77  - Site Web: www.sit-net.lu - Tweet - Détails: CDI - A partir du 12/6/2017 - Année d’expérience : 1 an  - 40H Horaire Normal - Niveau d’étude équivalent à BAC +2  - Langue : Français parlé écrit, Anglais technique
 Technicien de maintenance informatique et administrateur système/réseau.
 Le(la) candidat(e) viendra renforcer l'équipe existante pour :  - Le support auprès des utilisateurs. (Helpdesk)  - Support et dépannage matériel   - Support logiciel sur les outils bureautique standards  - Support de premier niveau sur les progiciels de gestion - Support téléphonique et intervention sur site - Infogérance des parcs informatique de PME. (Administration) - Administration/maintenance des serveurs  - Configuration et renouvellement des postes de travail  - Suivi des backups, application mise à jour - Installation des logiciels - Gestion des profils utilisateurs - Administration de l'infrastructure réseau (Routers, Switches, Firewall, VPN, ..) - Déploiement de nouveaux environnements - Le conseil auprès des utilisateurs. (Technico-commercial) - Choix stratégiques en matériel - Evolution matériels et logiciels - Recherche logiciels
 Expérience nécessaire : - Connaissance de base de la suite bureautique Office 365 - Bonne connaissance des systèmes Windows 7/8/ 10. - Bonne connaissance de l'administration des systèmes Windows 2008, 2012,2016. - Connaissance de l'administration d’active directory - Connaissance de l'administration d’Exchange 2010/2013 et Office 365 - Configuration et déploiement de l'environnement Terminal Server et de Thin Client - Pratique de l'anglais technique - Minimum 1 an d’expérience dans l’infogérance informatique
 Autres expériences constituant un avantage : - Connaissances spécifiques des UTM zyxel, watchguard, Sophos, … - Maitrise dans les réseaux à distance VPN, Citrix, Terminal Server, …  - Connaissance de l'administration de Sharepoint et SQL Server - Connaissances dans l'un ou l'autre des outils et/ou fonctionnalités suivantes :  - VMware ESX, Veritas Backup Exec, IIS, Hyper-V, ESET, IASO backup, Windows Azure,  - La pratique courante de plusieurs langues courantes du pays (Luxembourgeois, Français, Allemand) - Véhicule et permis B obligatoires pour intervention sur site. Les déplacement sont défrayés. - Extrait du casier judiciaire exigé.
 Lieu: Soleuvre - Salaire Non communiqué - Catégorie IT / Programmation, Support Technique  - Termes CDI, Temps plein  -  Dernière mise à jour 16/05/2017
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 #Date:      2017-05-15
 #Day:       Monday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=135118
 #JobID:     135118
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://www.lag.lu/
 #Company:   Landewyck Group
 #Contact:   Martine Herkes
 #EMail:     info@hvl.lu
 #Phone:     +352.493.939.1
 #Address:   31, rue de Hollerich L-1741 Luxembourg
 #Title:     IT Support & Customer Service Officer
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 Description: Landewyck Group est un groupe d'entreprises indépendant dont l'activité principale est la production et la vente de produits du tabac. Son objectif est de toucher une clientèle très large en diversifiant son offre de produits et ses marques.
 Entreprise familiale luxembourgeoise active dans la production, la commercialisation et la distribution de produits de grande consommation dans 30 pays en Europe et dans le monde, Landewyck Group occupe 1900 personnes dont plus que la moitié au Grand-Duché. Nous recherchons pour une entrée immédiate pour la Branche Grossisterie de notre groupe située à Bascharage un :
 IT Support & Customer Service Officer (m/f)
 Votre profil : - Vous êtes diplômé d’un Bachelor en informatique ; - Vous avez une première expérience dans le domaine du support utilisateurs internes ainsi que de l’expérience dans le conseil de clients externes ; - Vous avez de bonnes connaissances en informatique générale; - Vous avez de l’expérience dans la gestion administrative ; - Vous êtes orienté vers le client et vous avez une affinité technique - Vous avez un bon sens d’organisation, vous êtes flexible et polyvalent ; - Vous êtes motivé et avez envie d’aller de l’avant ; - Langues requises : français, allemand et luxembourgeois.
 Vos responsabilités : - Vous êtes en charge du support IT pour les utilisateurs internes ; - Dans ce cadre vous assurer le suivi des interventions techniques et vous assurer également le relais informatique avec l’IT groupe ; - Vous êtes en charge du support client externe et ainsi en contact direct avec les clients ; - Vous assurez le helpdesk client (technique et commercial – intervention à distance ou sur site (Luxembourg)) - Pour le côté client externe, vous assurer la gestion quotidienne (facturation, reporting standard,…) ; - Vous reportez directement à l’IT Manager du site.
 Nous offrons : - Un travail très diversifié dans un domaine dynamique ; - Une opportunité pour combiner des compétences techniques et sociales; - Une rémunération liée à vos qualifications et à votre performance.
 Si vous êtes intéressé(e) par un travail motivant dans une société dynamique en plein essor, nous vous prions de bien vouloir nous faire parvenir un dossier de candidature complet, comprenant un exposé de vos motivations, un curriculum vitae en adressant votre courrier à : LANDEWYCK GROUP A l’attention de Madame Martine Herkes B.P. 2202  L-1022 Luxembourg ou à travers le site jobs.lu.
 Lieu Luxembourg - Salaire Une rémunération liée à vos qualifications et à votre performance. - Catégorie Centres d'appel / Service clients, IT / Programmation, Support Technique  - Termes CDI, Temps plein  - Dernière mise à jour 12/05/2017 - Contact Martine Herkes
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 #Date:      2017-05-08
 #Day:       Monday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=133765
 #JobID:     133765
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   https://www.nexylan.com/
 #Company:   NexyLAN
 #Contact:   Gaëtan Allart
 #EMail:
 #Phone:     +352.287.780.09
 #Address:   19/21 Route d'Arlon, L-8009 Strassen
 #Title:     Technicien d’exploitation informatique
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 Entreprise Nexylan   Lisez notre profil - Adresse: 19/21 Route d'Arlon, L-8009 Strassen , Luxembourg   - Site Web: www.nexylan.com - Tweet
 Technicien d’exploitation informatique (h/f)
 Société : Nexylan est une société spécialisée dans l'hébergement à haute valeur ajoutée et l'infogérance de plateformes. Aujourd'hui, deux divisions coexistent : la division hébergement accompagne ses clients sur l'ensemble des couches techniques de l'hébergement Web (en allant du hardware jusqu'à l'optimisation et le monitoring des plateformes) et la division infogérance prend en charge la gestion à distance des infrastructures techniques : suivi, monitoring, gestion des incidents et gestion des prestataires.
 Le poste : Dans le cadre de son déploiement à l'international, un Network Operation Center (NOC), composé d'une équipe de 5 personnes, a été créé au Luxembourg. Depuis le centre d'exploitation et sous la responsabilité de son manager, vous aurez en charge l'administration et l'exploitation des plateformes des clients de Nexylan la nuit et le week-end.
 Missions: La principale mission du technicien d’exploitation est d'assurer le maintien en conditions opérationnelles des plateformes de nos clients ainsi que d'exécuter les tâches d'administration courantes.
 De manière plus précise :  - Administration et exploitation quotidienne de niveau 1  - Traitement des demandes de support de niveau 1  - Suivi des indicateurs  - Gestion des incidents : Traitement des alertes des plus critiques aux mineures (analyse, résolution par le suivi de procédures et rapports d'incidents)  - Mises à jour de systèmes  - Contrôle des sauvegardes (backups)  - Gestion des procédures d'escalades à l'équipe infrastructure
 Profil recherché: - Vous êtes issu(e) d'une formation de type BAC+2/3 en informatique (Licence, DUT, BTS) et disposez d'une culture geek.  - Vous parlez impérativement l'anglais (le francais et l'allemand sont un plus).  - Compétences requises : •Linux et son univers ; - Hébergement Web (Apache/Nginx) ;  - Gestion de systèmes ;  - Capacités de diagnostic d'incidents ;  - Capacités d'analyse ;  - Rigoureux, précis et autonome ;  - Organisé et réactif (savoir prioriser les alertes et agir rapidement) ;
 Type de contrat CDI, basé à Strassen (Luxembourg)  - Travail en horaires décalés (nuit et week-end).  - Rémunération : selon profil et expérience
 Postulez à travers le site jobs.lu - Lieu Strassen - Salaire Non communiqué - Catégorie IT / Programmation  - Termes CDI, Temps plein  - Dernière mise à jour 03/05/2017
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 #Date:      2017-05-08
 #Day:       Monday
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=183792447&MESCOID=1500136001001&jobPosition=2
 #JobID:     183792447
 #Origin:    monster.lu
 #Action:    Web
 #Website:   http://www.pwc.lu/
 #Company:   PWC
 #Contact:   Aymond Coralie
 #EMail:
 #Phone:     +352.494.848.1
 #Address:   2  Rue Gerhard Mercator L-2182 Luxembourg
 #Title:     Forensic - Information Technology
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 Forensic - Information Technology Experienced Consultant (m/f)
 Your mission: Our Computer Forensics department is growing and we are looking for people who are eager to work in a dynamic and rewarding environment. As an Information Technology Experienced Consultant (m/f), you will: - Be involved in a range of IT duties relating to our computer forensic investigation and incident response assignments with our clients from the financial and other sectors;  - Be a vital asset within our team, where you will support our investigations through various technological means.
 Your profile:  - You have a master's degree in IT, specialised in computer security or information systems;  - You have developed skills in Digital Forensics and Incident Response techniques and tools:  - Network Forensics: Network protocols (802.3, 802.11, TCP/IP, ...), Network traffic acquisition, Network traffic forensics (e.g. Wireshark, Bro-IDS, ...);  - Computer Forensics : Log analysis (e.g. Splunk, ELK stack, ...), Memory forensics (e.g. Volatility, Rekall, winpmem, ...), System Forensics (excellent knowledge of Windows internals);  - Malware reverse engineering : disassembling, debugging, and sandboxing (e.g. IDA Pro, OllyDBG, xDBG, Cuckoo Sandbox, ...);  - Software development: Python and C/C++. Other languages are an asset;  - System administration: good knowledge of Linux server administration;  - Data Analytics techniques: machine learning and data classification are an asset. - You have an excellent command of English and French (both written and oral);  - You are recognised for your team spirit and ability to coach and develop people;  - You are able to build strong client relationships;  - You are flexible and mobile (travels will occur).
 You are looking for a multicultural firm which invests in the development of your potential and puts health at work at the centre of its preoccupations? Then do not wait any longer and apply online! For more information, visit us on www.pwc.lu and www.pwc.com.  If you are interested in this unique opportunity, thanks to apply online. PwC Luxembourg is the largest professional services firm in Luxembourg with 2,700 people employed from more than 70 different countries. It provides audit, tax and advisory services, including management consulting, transaction, financing and regulatory advice, to a wide variety of international clients. Vous souhaitez recevoir les offres similaires à celle-ci par email ? Inscrivez-vous ici.
 Infos clés : Lieu de poste Luxembourg - Type de contrat CDI - Publiée il y a 3 jours - Secteur d'activité Cabinets conseils en management et stratégie - Niveau de poste Expérimenté (non-manager) - Voir plus d'informations  - Contact  Aymond Coralie
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 #Date:      2017-05-03
 #Day:       Wednesday
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=181576074&MESCOID=1500134001001&jobPosition=4
 #JobID:     181576074
 #Origin:    monster.lu
 #Action:    Web
 #Website:   http://www.michaelpage.lu/
 #Company:   Michael Page
 #Contact:   Loic Lallement
 #EMail:
 #Phone:     +352.272.042.36
 #Address:   2-4 Rue Beck L-1222 Luxembourg
 #Title:     Technical Customer Support
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 Technical Customer Support Analyst - IT (H/F) - Michael Page Luxembourg
 Progress your career in fast growing company. Good opportunity with various responsibilities.
 Client Details: Our client is a fast growing company acting in the IT/Gaming sector. In order to reinforce their team, we are looking for a "Technical Customer Support Analyst".
 Description: As Technical Customer Support Analyst, you will provide technical support of company Casino Management system remotely and / or at customer locations by applying knowledge regarding database maintenance, network, configuration, supporting operating systems and creating technical documentation in support of installation projects.
 Your main responsibilities will include: - Manage opened calls via the ticketing tool and emails received from our client - Monitoring of system hardware and operating systems - Monitor services and applications - Installation of IT software and the company applications - Participation in the development of operating procedures - Travel to customer sites for installations
 Profile: - You have at least a Bachelor degree in IT - You have a relevant experience in a similar position in IT. Any gaming experience is welcome - You are fluent in English and French. Any other language is a plus - Hardware and software experience including PC configuration, diagnostics, troubleshooting and network administration - Database experience is essential including Microsoft SQL and/or MongoDB - Knowledge or experience in Microsoft products and / or Linux - Knowledge of IIS - ITIL foundation certificate is a plus - Ability to travel to customer's sites as required - Excellent organisation skills - Results and client oriented - Team worker
 Job Offer:  - Working within a fast growing company  - International environment.
 Vous souhaitez recevoir les offres similaires à celle-ci par email ? Inscrivez-vous ici.
 Infos clés: Lieu de poste Luxembourg - Type de contrat Temps plein, CDI - Publiée Aujourd'hui - Secteur d'activité Informatique hardware software services -  Niveau d'études Maîtrise, IUP, Bac +4 - Voir plus d'informations  - Contact Loic Lallement
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 #Date:      2017-04-27
 #Day:       Thursday
 #URL:       http://www.moovijob.com/company/onepoint-psf/job/fr/technicien-helpdesk-support-h-f
 #JobID:
 #Origin:    moovijob
 #Action:    Web
 #Website:   https://www.groupeonepoint.com/
 #Company:   Onepoint
 #Contact:   Brice Meyer
 #EMail:     contact@groupeonepoint.com
 #Phone:     +352.264.436.1
 #Address:   7 Rue des Mérovingiens - Zone d'Activité Bourmicht L-8070 Bertrange
 #Title:     Technicien Helpdesk
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 Lieu Luxembourg - Publié le 14 avr. 2017 -  Secteur(s) Informatique / Multimédia / Télécommunication -  Contrat(s) CDI  - Type d'emploi Temps plein
 Technicien Helpdesk Support h/f
 Missions: Rejoignez une société de conseil et de services du numérique en fort développement. La proximité et la compréhension de vos interlocuteurs et de leurs contextes techniques afin de leur apporter la solution la plus adéquate est votre préoccupation première ? Alors, intégrez une équipe dédiée à l’accompagnement de projets de transformation majeurs. Votre curiosité intellectuelle, votre optimisme constant et votre capacité d’innovation affutée vous permettront de mener à bien les missions suivantes: - Installation, configuration et support des matériels et logiciels : Hardware / Printer / Réseau / Web infrastructures - Support aux utilisateurs - Gestion des utilisateurs et de la documentation - Maintenance et inventaire (matériel et logiciel)
 Votre profil:  - Formation complète en TI (technologies de l'information et de l'administration du réseau) ou expérience équivalente - Une expérience pratique dans le traitement des PC et du matériel de serveur - Bonne connaissance des systèmes d'exploitation Microsoft Windows - Autonome et dynamique
 Français/ Anglais - Et maintenant...
 Vous êtes-vous posé les bonnes questions avant de postuler à cette annonce ? Pourquoi rejoindre GROUPE ONEPOINT ? Quelle valeur ajoutée allez-vous apporter au Groupe ? Sur quels types de leviers vous appuyez-vous afin de cultiver votre expertise ? Quels sont vos souhaits d’évolution à 5 ans ?
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 #Date:      2017-04-27
 #Day:       Thursday
 #URL:       http://www.moovijob.com/company/telindus/job/fr/agent-helpdesk-9
 #JobID:
 #Origin:    moovijob
 #Action:    Web
 #Website:   http://www.telindus.lu/
 #Company:   Telindus
 #Contact:   Chantal Demerle | Patricia Bettembourg
 #EMail:     contact@telindus.lu
 #Phone:     +352.262.017.14 | +352.450.915.1
 #Address:   Route d'Arlon 81-83 L-8009 Strassen 57 | Avenue de la Gare L-1611 Luxembourg
 #Title:     Agent Helpdesk
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 Lieu Luxembourg - Publié le 25 avr. 2017 - Secteur(s) Informatique / Multimédia / Télécommunication - Contrat(s) CDI - Type d'emploi Temps plein
 Agent Helpdesk
 Profil d'entreprise: Telindus powered by Tango est un des leaders des services convergents ICT et télécom à Luxembourg et fournit des solutions globales à l’ensemble des entreprises et des administrations publiques. Ses domaines d’expertise comprennent les télécommunications fixes et mobiles, les infrastructures ICT, le cloud et la sécurité. Telindus est devenu « Telindus powered by Tango », pour offrir des solutions toujours plus innovantes à ses clients et renforcer leurs relations quotidiennes, tout en les simplifiant. Au côté de ses clients pour les accompagner dans leur transformation digitale, à leur rythme, Telindus déploie un large éventail de services innovants et managés, répondant aux besoins spécifiques de chacun d’entre eux pour un développement pérenne de leurs activités. Telindus développe des solutions créatrices de valeur et porte une attention toute particulière au retour sur investissement. Avec bientôt 500 collaborateurs expérimentés, son approche est centrée sur le client : un interlocuteur unique gère leurs besoins grâce à la maîtrise d’une solution intégrée de bout-en-bout. Depuis janvier 2017, les solutions Telco, Cloud et UC de Telindus sont commercialisées à travers un réseau de partenaires expérimentés présents sur tout le territoire luxembourgeois. Membre du Groupe Proximus depuis 2006, Telindus peut également compter sur le soutien de sa société sœur Tango, premier opérateur alternatif luxembourgeois proposant des services de TV, internet, téléphonie fixe et mobile. Toutes deux réunies sous la sous Proximus Luxembourg depuis octobre 2016, les deux sociétés regroupent toutes les compétences pour répondre aux besoins de la clientèle résidentielle et des entreprises. Share more than technology.
 Description de fonction: Vous assurerez, à distance, le support aux utilisateurs. Vous devrez rassembler le maximum d'informations exploitables afin de satisfaire au mieux la clientèle, le but final étant la résolution des problèmes techniques.
 Profil requis: Vous possédez les compétences techniques suivantes:  -  - Utilisation, maintenance et dépannage de systèmes d'exploitation (Microsoft Windows),  - Utilisation, maintenance et dépannage d'applications bureautiques (Microsoft Office),  - Utilisation, maintenance et dépannage de matériel bureautique,  - Une bonne maîtrise d’un outil de gestions d’incidents / requêtes et de suivi des appels sera considéré comme un atout,  - Connaissance du concept ITIL. - Vous possédez un minimum de 2 années d’expérience en tant que technicien Helpdesk,  - Vous savez évaluer, planifier,  - Vous avez le sens des priorités et pouvez répartir la charge de travail en fonction de l'impact des incidents,  - Vos atouts sont un excellent relationnel, un esprit d’analyse,  - Vous êtes rigoureux, proactif,  - Votre sens de l’écoute et votre rapidité sont vos points forts, - Vous aimez les nouveaux challenges, vous êtes disponible pour assurer des permanences, - Vous maitrisez couramment l'allemand, le français, l’anglais. Le luxembourgeois sera considéré comme un atout supplémentaire.
 Notre Offre: - Un environnement de travail professionnel et stimulant dans le domaine des télécommunications. Des possibilités de carrière multiples au sein du groupe Proximus au niveau national et international, des formations de pointe aux nouvelles technologies, une expertise riche et reconnue. Nous vous offrons également un package salarial attrayant et beaucoup d’autres avantages complémentaires. Intéressé(e)? Si vous êtes intéressé(e) pour être le prochain Agent Helpdesk à Telindus, postulez ci-dessous.
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 #Date:      2017-04-27
 #Day:       Thursday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=133765
 #JobID:     133765
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://www.nexylan.com/
 #Company:   Nexylan
 #Contact:   Gaetan Allart
 #EMail:     contact@nexylan.com
 #Phone:     +352.287.780.09
 #Address:   19/21 Route d'Arlon, L-8009 Strassen
 #Title:     Technicien d’exploitation informatique
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 Technicien d’exploitation informatique (h/f)
 Société : Nexylan est une société spécialisée dans l'hébergement à haute valeur ajoutée et l'infogérance de plateformes. Aujourd'hui, deux divisions coexistent : la division hébergement accompagne ses clients sur l'ensemble des couches techniques de l'hébergement Web (en allant du hardware jusqu'à l'optimisation et le monitoring des plateformes) et la division infogérance prend en charge la gestion à distance des infrastructures techniques : suivi, monitoring, gestion des incidents et gestion des prestataires.
 Le poste: Dans le cadre de son déploiement à l'international, un Network Operation Center (NOC), composé d'une équipe de 5 personnes, a été créé au Luxembourg. Depuis le centre d'exploitation et sous la responsabilité de son manager, vous aurez en charge l'administration et l'exploitation des plateformes des clients de Nexylan la nuit et le week-end.
 Missions: La principale mission du technicien d’exploitation est d'assurer le maintien en conditions opérationnelles des plateformes de nos clients ainsi que d'exécuter les tâches d'administration courantes.
 De manière plus précise :  - Administration et exploitation quotidienne de niveau 1  - Traitement des demandes de support de niveau 1  - Suivi des indicateurs  - Gestion des incidents : Traitement des alertes des plus critiques aux mineures (analyse, résolution par le suivi de procédures et rapports d'incidents)  - Mises à jour de systèmes  - Contrôle des sauvegardes (backups)  - Gestion des procédures d'escalades à l'équipe infrastructure
 Profil recherché:  - Vous êtes issu(e) d'une formation de type BAC+2/3 en informatique (Licence, DUT, BTS) et disposez d'une culture geek.  - Vous parlez impérativement l'anglais (le francais et l'allemand sont un plus).  - Compétences requises : Linux et son univers ; - Hébergement Web (Apache/Nginx) ;  - Gestion de systèmes ;  - Capacités de diagnostic d'incidents ;  - Capacités d'analyse ;  - Rigoureux, précis et autonome ;  - Organisé et réactif (savoir prioriser les alertes et agir rapidement) ;
 Type de contrat CDI, basé à Strassen (Luxembourg) - Travail en horaires décalés (nuit et week-end).  - Rémunération : selon profil et expérience  - Postulez à travers le site jobs.lu  - Lieu Strassen - Salaire Non communiqué - Catégorie IT / Programmation  - Termes CDI, Temps plein  - Dernière mise à jour 23/04/2017
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 #Date:      2017-04-27
 #Day:       Thursday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=131782
 #JobID:     131782
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://www.farad.lu/
 #Company:   Farad International S.A.
 #Contact:   Ressources Humaines
 #EMail:     info@farad.lu
 #Phone:     +352.262.022.81
 #Address:   9 Rue Schiller L-2519 Luxembourg
 #Title:     Windows / Linux Administrator
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 Entreprise Farad International S.A.   Lisez notre profil - Contact Ressources Humaines - Adresse: 9 Rue Schiller L-2519, Luxembourg    - Numéro de tél.: +352 26 20 22 81 - Fax: +352 26 73 89 23 - Site Web: www.farad.lu
 Windows / Linux Administrator (m/f)
 Founded in 2001 in Luxembourg, the independent FARAD Group encompasses companies specialized in Insurance and Finance businesses.
 Through its B2B and B4B2C services platforms, developed over its 15 years of activity, the Group provides tailor-made solutions and meets a wide range of clients’ needs, especially institutional ones. FARAD Group, headquartered in Luxembourg, holds a Branch and two representative offices in Milan. Its well-established position on the European market reflects the Group’s activities in many countries: France, Luxembourg, Belgium, United Kingdom, Germany, Spain, Switzerland and Italy. FARAD Group's international, multilingual and multidisciplinary team is composed by more than 50 professionals, working together to ensure valuable services for its clients. To strengthen its IT team, Farad Group is looking to hire a Windows/Linux Administrator.
 Mission: Under the supervision of the Chief Information Officer, the Windows /Linux Administrator will handle all the support and management of the IT Administration and network of the Group.
 Tasks: Responsible for the installation, configuration, deployment, maintenance, migration of IT infrastructures based on Microsoft technologies.
 In charge of problem solving with all users and provide them with support.
 Required profile: The area of ​​expertise involves knowledge and experience in several technical areas, mainly: Microsoft Windows and Active Directory with the experience in the following technologies:  -  Microsoft Windows 7/8/10/12… - Microsoft Windows Server, - Active Directory, - Exchange, - Office 365, - Azure
 The successful candidate possesses: - A diploma in computer science (minimum of a Bachelor in IT) - A minimum of 3 years’ experience in the implementation of infrastructures - A good general culture of IT (Anti-virus, backup solution, security TCP / IP, ...), - Knowledge in Linux/Unix is an asset - A Microsoft certification (MCSA, MCITP, ...) is considered an asset - Experience in one of this activity sector or all of them:  Fund industry, Asset Management, Life Insurance. - A very good knowledge of oral and written French and good command of English whereas the knowledge of Italian is considered an asset
 Soft Skills: - Analytical ability and focus towards problem solution - Strong ability to work on his own as well as within a team - Pay attention to details - Highly motivated - Ability to work and communicate efficiently in a multi-cultural environment - Ability to participate constructively in user discussions and presentations
 Lieu Luxembourg - Salaire Not communicated - Catégorie IT / Programmation  - Termes CDI, Temps plein   - Dernière mise à jour 25/04/2017 -  Contact Ressources Humaines
 Postuler pour cet emploi - Connectez-vous pour utiliser vos CVs et lettre de motivation enregistrés  - ou Inscrivez-vous et sauvegardez votre CV pour des candidatures futures
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 #Date:      2017-04-26
 #Day:       Wednesday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=133942
 #JobID:     133942
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://nomura.com/
 #Company:   Nomura
 #Contact:   Virginie Lagrange | Jean-Paul Gennari
 #EMail:
 #Phone:     +352.463.888.8
 #Address:   33, rue de Gasperich Bâtiment A L-5826 Hesperange
 #Title:     IT Service Desk Officer
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 Entreprise Nomura Bank (Luxembourg) S.A.  - Adresse: Bâtiment A 33, rue de Gasperich L-5826 Hesperange, Luxembourg   - Numéro de tél.: (+352) 463 8888 Fax: (+352) 463 333  - Site Web: www.nomura.com/luxembourg - Tweet
 IT Service Desk Officer – 2-year CDD
 The IT Support department monitors the Bank IT infrastructures & supports and manages the applications. The Help Desk team acts as a single point of contact, for the whole bank on any issues/requests regarding technical domains, as well as managing the lifecycle of those requests. It offers an efficient support to Internal Clients for all IT systems used within the Bank. To strengthen our team, we are looking for an IT Service Desk Officer for a 2-year temporary contract.
 Your main tasks will be to: - Perform daily operations on our systems: - Windows platform (MS-Windows, MS-Office) - SWIFT System (Alliance) - GTmatch Reconciliation tools (Sterci) - Support other in-house applications - Perform help desk function level 1 and 2 (depending on applications) - Filter calls for second line support (on call) - Support users on Office tools and NBL in-house developed applications - Provide telephone and on-site support to users - Maintain a centralized knowledge database (Wiki) - Ensure the effectiveness and efficiency of Incident Management Process- Report information to the Management, evaluate new KPIs to improve the process - Support all kind of office electronics including meeting rooms
 Job requirements:  - BAC + 2-3 in IT area or equivalent - 2 to 3-year experience in helpdesk/service desk or support functions in banking environment - Good experience of Windows operating system - Excellent command of the Ms-Office suite and related development tools (Macros, VBA, etc…) - Knowledge Helpdesk tools, monitoring, iSeries, OS/400 and Dimension are an advantage - Knowledge of ITIL best practice – Ability to follow a defined process - Fluent in English (written and spoken). French is an added value - Flexible with regards to working time. Backup other team members - Strong communication and interpersonal skills - Focus on quality and clients’ needs/expectations - Strong analytical skills with demonstrated problem solving ability - Ability to work quickly and accurately under pressure, stress resilient
 “Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)”
 If you are interested in this position and meet the job requirements, please apply via the platform of jobs.lu.
 Lieu Hesperange - Salaire Not communicated - Catégorie Centres d'appel / Service clients, IT / Programmation, Support Technique  - Termes CDD, Temps plein  - Dernière mise à jour 24/04/2017 - Postuler pour cet emploi
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 #Date:      2017-04-26
 #Day:       Wednesday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=134241
 #JobID:     134241
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://www.flenpharma.com/
 #Company:   Flen Pharma
 #Contact:   Caroline Lamy (HR Manager)
 #EMail:
 #Phone:     +352.263.406.271
 #Address:   29, rue Henri Koch, L-4354 Esch-sur-Alzette
 #Title:     Helpdesk & Social Media Technician
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 Entreprise Flen Pharma SA   Lisez notre profil - Contact Caroline Lamy, HR Manager - Adresse: 29, rue Henri Koch, L-4354 Esch-sur-Alzette, Luxembourg   - Site Web: www.flenpharma.com
 Helpdesk & Social Media Technician (m/f)
 Flen Pharma: Where Vision meets Reality. Flen Pharma is an international, innovative wound care group with companies based in Luxembourg, Belgium, Netherlands, Germany and UK. In a few years’ time, it gained a leading position in the Belgian wound care market, its Home market and is working towards reaching this on an international level. This result is due to a twofold reason: (1) dedicated people (2) products combining innovation with significant progress in wound care, inspired by our motto: We help you live the life you love. We are looking for a full-time Helpdesk & Social Media technician, for immediate start at our headquarter based in Esch-sur-Alzette (Luxembourg). The person will be responsible for the social media content, maintenance and improvement of existing websites and information systems and administrating any technical aspect of the office work (mail server, file server, phone system, PCs, tablets, mobile phones, etc…).
 Tasks and responsibilities:
 Helpdesk: - Provide helpdesk support and resolve problems to the end user’s satisfaction in a Windows domain environment. - Monitor and respond quickly and effectively to requests received through the ICT helpdesk - Modify configurations, utilities, software default settings, etc. for the local workstations, notebooks, tablet PCs, smartphones - Install, test and configure new workstations, peripheral equipment and software - Manage PC setup and deployment for new employees using standard hardware, images and software - Assign users and computers to proper groups in Active Directory
 Social Media & Websites: - Research audience preferences and discover current trends - Create engaging text, image and video content - Design posts to sustain readers’ curiosity and create buzz around new products - Measure web traffic and monitor SEO - Stay up-to-date with changes in all social platforms ensuring maximum effectiveness - Train co-workers to use social media in a cohesive and beneficial way - Facilitate online conversations with customers and respond to queries - Report on online reviews and feedback from customers and fans - Develop an optimal posting schedule, considering web traffic and customer engagement metrics - Oversee social media accounts’ layout - Publish new websites - Update websites’ contents
 Qualifications: - Bachelor’s Degree or equivalent in ICT with experience in a similar position - Knowledge of Html, CSS, Wordpress - Knowledge of online marketing and good understanding of major marketing channels - Experience in domain name management - Proven experience on Windows Server administration and in Windows client Operating System maintenance. - Knowledge of WMWare is a plus - Good stress resilience, team spirit and attention to details - Curious, passionate for ICT and self-learner - Team player and excellent communication skills - Fluent in English; French, German and/or Dutch being an asset
 Work at Flen Pharma :     - Flen Pharma is a young and growing, independent Organisation with short communication lines, and where entrepreneurship is appreciated. Its products are innovative, patented and are well regarded by the key opinion leaders internationally.   - We look forward to receive your application via the platform jobs.lu
 Lieu Esch-sur-Alzette - Salaire Not communicated - Catégorie IT / Programmation, Marketing / Étude de Marché  - Termes CDI, Temps plein  - Dernière mise à jour 25/04/2017 - Contact Caroline Lamy, HR Manager
 Postuler pour cet emploi - Connectez-vous pour utiliser vos CVs et lettre de motivation enregistrés ou Inscrivez-vous et sauvegardez votre CV pour des candidatures futures (Conseil - Indiquez votre expérience dans le domaine, votre disponibilité et votre autorisation de travail) Pour en savoir plus…
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 #Date:      2017-04-18
 #Day:       Tuesday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=133104
 #JobID:     133104
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   https://www.vo.lu/
 #Company:   Visual Online
 #Contact:   Pascal Knebler
 #EMail:     info@vo.lu
 #Phone:     +352.424.411.1
 #Address:   Z.I. Weiergewan 6, rue Goell, L-5326 Contern
 #Title:     System/Network Administrator
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 Entreprise Visual Online S.A.   Lisez notre profil  Contact HR Department - Adresse: Z.I. Weiergewan 6, rue Goell, L-5326 Contern, Luxembourg    - Numéro de tél.: (+352) 42 44 11 - 1 Fax: (+352) 42 44 11 - 44   - Site Web: www.vo.lu - Tweet
 Description: Established in 1996 and headquartered in Contern, Visual Online is a leading Internet Service Provider in Luxembourg. Today Visual Online is part of the Post Luxembourg Group with the appropriate financial and technical backing to meet the most demanding specifications of an increasingly demanding customer base in the field of modern technology.
 System/Network Administrator (m/f)
 We are looking for an experienced and passionate full-time "System/Network Administrator" to join our team in Luxembourg. As one of our "System/Network Administrators", you will be joining a small team who will introduce you to the different tasks you will be in charge of. You must be dedicated and a team player. You have a strong experience as System Administrator and a first experience in Cisco Networking.The work is fast paced and demanding but challenging.  But let’s introduce us first, so you get a better idea whom you’d get involved with: Visual Online S.A. is an Internet Access and Service Provider which prides itself on being an innovative and reliable company, providing Internet services in Luxembourg and internationally. Visual Online S.A. is part of the Post Luxembourg Group and therefore has the appropriate financial and technical backing to meet the most demanding specifications of an increasingly demanding customer base in the field of modern technology.
 Job Responsibilities: - Supervise, manage and maintain Server and network infrastructure  - Provide level 2 technical support and troubleshooting assistance  - Repair and recover from hardware or software failures  - Anticipate issues and risks and take appropriate actions  - Secure systems by developing system access, monitoring, control, and evaluation  - Assist establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation
 Job Requirements:  - Minimum 2+ years of working experience in Linux Systems administration, network admin, system monitoring tools, virtual systems  - Working experience with Web Hosting, DNS, E-Mail Services  - Knowledge of Cisco IOS networking - Technical knowledge of firewalls, load balancers, and other networking devices  - Scripting ability using Perl, Bash or other shell scripting languages  - Self-Motivated and Self-Monitoring  - Interested in new technologies and not afraid to learn new practices  - French and English speaking. Luxemburgish is considered as an advantage
 What do we offer?  A full time position and a permanent contract. Offices in Contern/Luxembourg, at 9km of the Luxembourg City centre, with easy access by car (free parking available),bus or train.  And of course we’ll provide all the equipment and software you need.  How to apply: Send your full CV via the platform jobs.lu with the reference “System/Network Administrator 2017-03”.
 Lieu Contern - Salaire Not communicated -  Catégorie IT / Programmation  - Termes CDI, Temps plein  - Dernière mise à jour 15/04/2017 - Contact HR Department
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 #Date:      2017-04-18
 #Day:       Tuesday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=131782
 #JobID:     131782
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://www.farad.lu/
 #Company:   FARAD SA
 #Contact:   info@farad.lu
 #EMail:     info@farad.lu
 #Phone:     +352.262.022.81
 #Address:   9 Rue Schiller L-2519 Luxembourg
 #Title:     Windows / Linux Administrator
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 Entreprise Farad International S.A.   Lisez notre profil  - Contact Ressources Humaines -  Adresse: 9 Rue Schiller L-2519, Luxembourg     - Numéro de tél.: +352 26 20 22 81 Fax: +352 26 73 89 23 - Site Web: www.farad.lu - Tweet
 Windows / Linux Administrator (m/f)
 Founded in 2001 in Luxembourg, the independent FARAD Group encompasses companies specialized in Insurance and Finance businesses.
 Through its B2B and B4B2C services platforms, developed over its 15 years of activity, the Group provides tailor-made solutions and meets a wide range of clients’ needs, especially institutional ones. FARAD Group, headquartered in Luxembourg, holds a Branch and two representative offices in Milan. Its well-established position on the European market reflects the Group’s activities in many countries: France, Luxembourg, Belgium, United Kingdom, Germany, Spain, Switzerland and Italy. FARAD Group's international, multilingual and multidisciplinary team is composed by more than 50 professionals, working together to ensure valuable services for its clients. To strengthen its IT team, Farad Group is looking to hire a Windows/Linux Administrator.
 Mission: Under the supervision of the Chief Information Officer, the Windows /Linux Administrator will handle all the support and management of the IT Administration and network of the Group. Tasks: Responsible for the installation, configuration, deployment, maintenance, migration of IT infrastructures based on Microsoft technologies. - In charge of problem solving with all users and provide them with support.
 Required profile: The area of ​​expertise involves knowledge and experience in several technical areas, mainly: Microsoft Windows and Active Directory with the experience in the following technologies:  - Microsoft Windows 7/8/10/12… - Microsoft Windows Server, Active Directory, Exchange, Office 365, Azure
 The successful candidate possesses: - A diploma in computer science (minimum of a Bachelor in IT) - A minimum of 3 years’ experience in the implementation of infrastructures - A good general culture of IT (Anti-virus, backup solution, security TCP / IP, ...), - Knowledge in Linux/Unix is an asset - A Microsoft certification (MCSA, MCITP, ...) is considered an asset - Experience in one of this activity sector or all of them:  Fund industry, Asset Management, Life Insurance. - A very good knowledge of oral and written French and good command of English whereas the knowledge of Italian is considered an asset
 Soft Skills: - Analytical ability and focus towards problem solution - Strong ability to work on his own as well as within a team - Pay attention to details - Highly motivated - Ability to work and communicate efficiently in a multi-cultural environment - Ability to participate constructively in user discussions and presentations
 Lieu Luxembourg - Salaire Not communicated - Catégorie IT / Programmation  - Termes CDI, Temps plein  -  Dernière mise à jour 15/04/2017 - Contact Ressources Humaines - Postuler pour cet emploi
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 #Date:      2017-04-18
 #Day:       Tuesday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=133447
 #JobID:     133447
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://www.globality-health.com/
 #Company:   Globality SA
 #Contact:   Julia Kreuder
 #EMail:     contact@globality-health.com
 #Phone:     +352.270.444.100.0
 #Address:   1A Rue Gabriel Lippmann Parc d’Activité Syrdall L-5365 Munsbach
 #Title:     IT Helpdesk Technician
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 Entreprise Globality SA   Lisez notre profil - Adresse: 1A Rue Gabriel Lippmann Parc d’Activité Syrdall L-5365 Munsbach, Luxembourg   - Site Web: http://www.globality-health.com/ - Tweet
 Description: Globality SA is an international health insurer and the center of competence for the expatriate healthcare business of the Munich Re Group. With more than 65 million expatriates living and working world-wide Globality SA operates in a rapidly growing, highly dynamic market. Internationally operating companies and their expatriate staff as well as individuals and their families place their trust in Globality’s expertise. The company launched its operations in April 2008. With headquarters based in Luxembourg and its world spanning network of assistance and service partners, Globality’s reach is truly global.
 IT Helpdesk Technician (m/f)
 Goal: In this position you will report into the Infrastructure Service Lead. The overall purpose of this job is to provide internal support for employees and contractors and to ensure the day-to-day first level support of the IT systems monitoring, reporting and troubleshooting.
 Responsibilities: - Act as the first point of contact and ensure proper technical support for internal users - Ensure the proper maintenance of the systems
 Handle Tier 1 help desk escalations through tickets or telephone - Follow up on outstanding requests and ensure timely resolution - Create accounts and configure hardware as part of on-boarding process - Provide support for IT related projects - Ensure effective support for audio and video equipment in conference rooms - Monitor and manage internal assets to ensure accurate inventory records - Other duties may be added and/or assigned as needed
 Profile:  - Degree in Computer Science or equivalent experience - At least 3 years’ experience in similar position - Solid knowledge of Windows 10, Windows Server 2008R2 - 2016 - Expertise in Active Directory maintenance and Exchange 2010 - 2016 - Knowledge in PC hardware, Thin Clients, Printers, computer peripherals, Mobile devices (iOS, Android) - Knowledge in Client PC connectivity - Ethernet, TCP/IP and VPN - Knowledge in file server knowledge - Be passionate about technology and about helping people - Experience with VMWare and Citrix Terminal Services - Strong customer service and troubleshooting skills - Ability to communicate technical information, both verbal and written, to a wide range of end-users - Excellent written and verbal English is mandatory for this role. German and/or French are considered as an asset
 Lieu: Luxembourg - Salaire Not communicated - Catégorie IT / Programmation  - Termes CDI, Temps plein  - Dernière mise à jour 17/04/2017 - Postuler pour cet emploi
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 #Date:      2017-04-18
 #Day:       Tuesday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=133657
 #JobID:     133657
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://www.cdds.lu/
 #Company:   CDDS Luxembourg S.A.
 #Contact:   Acia BAGHDADI
 #EMail:     info@cdds.lu
 #Phone:     +352.202.116.20
 #Address:   233-241 rue de Beggen, L-1221 , Luxembourg
 #Title:     IT Support Technician
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 Entreprise: CDDS Luxembourg S.A.   Lisez notre profil - Contact: ACIA BAGHDADI - Adresse: 233-241 rue de Beggen, L-1221 , Luxembourg    - Site Web: www.cdds.eu - Tweet
 IT Support Technician (m/f)
 CDDS is pleased to announce a new job opening in its IT Support department in Luxembourg.
 Your responsibilities as an IT support technician, your main tasks will be: - Helpdesk operation: you will be the contact person for the clients technical issues and questions. You will understand the overview of the situation, analyse the log files and resolve the issues accordingly. - Quality improvement: you will research and evaluate solutions for efficiency and quality improvement. - IT documentation: you will define the technical documentation methodology and review the technical specifications manuals. - Internal IT support: you will help the team with the resolution of technical issues. - Follow-up and organization of  your tasks from A to Z.
 Your profile: Working knowledge of Server Configuration, Microsoft Server 2003, 2008 and 2012 operating systems is mandatory. - Microsoft Office packages 2003 and 2010 - Windows Server - Microsoft SQL management and configuration, MS Visual Studio 2010. - A knowledge of database management (MS Access, SQL). - Working knowledge with Windows 7/10 - Excellent command of French and English. Additional languages are considered an asset - Reliable with client and service focus and good communication skills - Driving licence
 If you are motivated by this opening and feel you have the prerequisite profile and experience, please send your application with a CV (Word or PDF format) and picture via the platform jobs.lu.
 Lieu Luxembourg - Salaire Not communicated - Catégorie IT / Programmation, Support Technique  - Termes CDI, Temps plein  - Dernière mise à jour 17/04/2017 -  Contact ACIA BAGHDADI  - Postuler pour cet emploi - Connectez-vous pour utiliser vos CVs et lettre de motivation enregistrés  - ou Inscrivez-vous et sauvegardez votre CV pour des candidatures futures
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 #Date:      2017-04-18
 #Day:       Tuesday
 #URL:       http://offreemploi.monster.lu/it-helpesk-itil-environment-be-the-support-we-need-offre-emploi-luxembourg-182827413.aspx?mescoid=1500134001001&jobPosition=8
 #JobID:     182827413
 #Origin:    monster.lu
 #Action:    Web
 #Website:   http://blakeandpartners.com/
 #Company:   Blake & Partners
 #Contact:
 #EMail:     info@blakeandpartners.com
 #Phone:     + 352.248.465.1
 #Address:   Rue du Curé 5 L-1368 Grand-Duché de Luxembourg
 #Title:     IT Helpesk
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 IT Helpesk/ ITIL environment: Be the support we need
 We are working closely today with an IT company specialized in software distribution and commercialization. Thanks to a huge economic growth, they are looking to develop and increase their support team. If you want to be a part of a growing company that invests a lot in the future, do not waste time and apply today! The specific department where you will be affiliated is composed of around 5 people today. By providing an excellent customer service, you can then become the main point of contact. Prove that you are the best advisor and you will be highly rewarded. Indeed, with the company growth, there are plenty of possibilities, either on a professional and personal level.
 Your Helpdesk tasks: - Provide efficient Level 1 and 2 support - Proceed day to day tasks in an ITIL Environment - Diagnose and troubleshoot Network/Security related issues
 Your Helpdesk profile: - Degree in computer science - French/English are mandatory. Any other languages are a significant plus - High problem solving skills - Knowledges in Citrix/ VMWare/ Windows - Valid work permit in Luxembourg
 Your Helpdesk package: - Attractive salary from 35 000€ up to 40 000€ - Discretionary Bonus (regarding results) - Meal Vouchers (10.80€ x 18 per month) - Internal training with certification - Mobile and laptop - Health care possible - Pension plan possible - Great location (Bertrange)
 Windows/ Xamarine/ Sharepoint/ Linc/ Microsoft/ developer/ Development/ Temenos/ Avaloq/ JUnit/JAVA/java/XML Unit/MQ/IT/webservices/Java/Developer/Java/ASP Net/ Net/ MVC/ WPF/ WCF/ EF/ TFS/ CQRS/ AngularJS/ Developer/Java/IT/Java SE/ J2EE/JPA/Hibernate/ JUnit/ Eclipse/ JAVA/ Spring/ JQuery/ JavaScript/ VB script/ VB NET/ C/ ASP NET/ GIT/ MYSQL SQL Merise UML/ Agile/ Scrum NetBeans,/ HTML 5/ CSS 3/ Bootstrap/ JavaScript/ JQuery/ Ajax /JSON /UML/Merise/ Design Patterns/ MVC/Agile/Scrumsql norms/ Trigger Stored Procedure/ MySQL/ Microsoft SQL Server/ Oracle/ XML
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 #Date:      2017-04-18
 #Day:       Tuesday
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=183020170&MESCOID=1500134001001&jobPosition=5
 #JobID:     183020170
 #Origin:    monster.lu
 #Action:    Web
 #Website:   http://tech-it.lu/
 #Company:   Tech-IT
 #Contact:   Christina Hagen
 #EMail:     info@tech-it.lu
 #Phone:     +352.266.764.1  +352.266.764.90
 #Address:   Z.A Bourmicht, 7 Rue des Mérovingiens L-8070 Bertrange, Luxembourg
 #Title:     Support Helpesk
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 Technicien Support Helpdesk chez Tech-IT PSF SA
 JOB DESCRIPTION : Support Helpesk
 MISSION GENERALE: - Gestion incident (ouverture, priorisation, escalade, traitement) - Suivi des procédures et mise à jour - Support  aux utilisateurs niveau 1 et 2 process ITIL - Gestion et création groupes AD, gestion des profils utilisateurs - Gestion des permisions NTFS - Gestion de la messagerie : mailrelay, groupe distribution, création mailbox - Check backup, config pc, smartphone, printers, vérification serveurs, Windows updates - Anglais obligatoire, l’allemand est un plus
 ENVIRONNEMENT:  - Vmware VDI 5.5-6 - Citrix Xenapp 6.5-7.6 - Windows Server 2008R2-2012R2 - Exchange 2010-2013, Office365 - Desktop, laptop, Thinclient Windows 7-10
 Type de contrat : CDI - Salaire brut mensuel :  - A définir Avantage :  - Ticket restaurant - Plan de pension Infos clés : Lieu de poste Bertrange L-8070 - Type de contrat Temps plein, CDI - Plan de pension, tickets repas - Publiée il y a 4 jours - Secteur d'activité Informatique, services
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 #Date:      2017-04-03
 #Day:       Lundi
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=181196774&jobPosition=20
 #JobID:     181196774
 #Origin:    Monster
 #Action:    Web
 #Website:   https://www.econocom.com/
 #Company:   Econom
 #Contact:   Sébastien Missenard
 #EMail:     sebastien.missenard@econocom.com
 #Phone:     +352.269.271.1
 #Address:   Bâtiment C - 4 rue d'Arlon - L-8399 Whindof
 #Title:     Support & Operations System Engineer
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 Support & Operations System Engineer‬(H/F)‬‬‬‬‬‬
 Lieu : Luxembourg Grand Duché - Expérience : > 2ans - Mission : CDI - Language : FR/EN
  Econocom recherche un profil « Support & Operations SystemEngineer »pour son agence située au Luxembourg (Grand-Duché).
 Périmètre de l'intervention:  - Intégré(e)au sein del’équipe Econocom, vous participez à la gestion opérationnelle des infrastructures de type Cloud (Public / Private / Hybrid), aussi bien internesque pour le compte de nos clients, et au maintien opérationnel des services - Vous déployez et maintenez des architectures complexes, et en assurez le support technique en français et en anglais,  - Vous résolvez les problèmes et incidents, et maintenez à jour les environnements, - Vous êtes force de conseil, de proposition d’amélioration et d’innovation en matière technologique, - Vous maintenez et gérez les outils de supervision et de monitoring, les outils d’orchestration et d’accès client, et vous vous assurez des reporting et tableaux de suivi d’activité, - Vous maintenez à jour la documentation technique, les procédures, les scripts, - Vous êtes le point de contact des clients au niveau Helpdesk pour la gestion des incidents et leurs résolutions, - Vous rapportez au Team Leader et au Service Delivery Manager.
 Profil:  - Vous êtes diplômé au minimum d’un Bac+2 en informatique ou scientifique, et possédez une expérience de minimum 5 ans en gestion opérationnel d’infrastructures de stockage, de backup et de virtualisation, - La maîtrise de solutions OpenSource telles que Nagios, Zabbix, CloudStack est un atout, - Vou possédez des certifications dans les domaines clés cités précédemment, - Vous désirez évoluer dans une équipe dyamique vers une fonction variée, - Vous avez une bonne connaissance des technologies utilisées au sein d’un Datacenter, ainsi quedes réseaux et télécommunications (TCP/IP), - Vous êtes doté de bonnes capacités relationnelles, vous êtes capable de gérer et de résoudre des situations différentes, - Vous êtes curieux et soucieux de suivre en permanance l’évolution des technologies, - Vous êtes à la fois capable de travailler en équipe et de manière autonome, - Vous êtes à l’aise avec Anglais tant à l’oral qu’à l’écrit.
 Nous vous offrons:  - Une contrat à durée indéterminée - La possibilité de suivre des formations - Un salaire compétitif avec avantages extra-légaux dont voiture, assurance groupe et chèque restaurant - Des possibilités d’évolution en fonction de vos intérêts et ceux d’Econocom.
 A propos d’Econocom: Econocom conçoit, finance et accompagne la transformation digitale des entreprises. Avec plus de 11 000 collaborateurs présents dans 19 pays, et un chiffre d’affaires supérieur à 2,5 milliards d’euros, Econocom dispose de l’ensemble des capacités nécessaires à la réussite des grands projets digitaux : conseil, approvisionnement et gestion administrative des actifs numériques, services aux infrastructures, applicatifs et solutions métiers, financement des projets. Intéressé ? Envoyez votre candidature à sebastien.missenard@econocom.com
 Infos clés : Lieu de poste Windhof 8399 - Type de contrat Temps plein, CDI - Publiée il y a 7 jours - Secteur d'activité Informatique - services - Niveau d'études DUT, BTS, Bac + 2 - Voir plus d'informations
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 #Date:      2017-03-23
 #Day:       Jeudi
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=182109971&MESCOID=1500127001001&jobPosition=10
 #JobID:     182109971
 #Origin:    monster.lu
 #Action:    Web
 #Website:   http://www.barreau.lu/
 #Company:   Barreau de Luxembourg
 #Contact:   Daniel MAISCH (directeur administratif et financier)
 #EMail:     daniel.maisch@barreau.lu
 #Phone:     +352.467.272.1
 #Address:   B.P. 361, L-2013 Luxembourg
 #Title:     Informaticien
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 L’Ordre des Avocats du Barreau de Luxembourg, dans le cadre de la transformation numérique de son organisation, de celle de la profession d’avocat et de la justice, s’est doté d’un système d’information architecturé dans un cloud privé et offrant des services aux 20 collaborateurs internes et à ses 2400 avocats membres. Le Barreau se propose d’engager pour une entrée immédiate, un(e):
 Informaticien(e) (m/f)
 Missions: Sous l’autorité du Directeur Administratif et du Bâtonnier, Il sera responsable de la maintenance et de la gestion des systèmes informatiques de l’Ordre. Il sera en particulier en charge : - de la gestion et administration de l’infrastructure informatique de l’Ordre ; - de la gestion et de l’administration fonctionnelle du site internet et du portail intranet de l’Ordre ; - de la gestion et de l’administration fonctionnelle de l’application de gestion électronique de documents; - de la gestion des tickets d’intervention envers les prestataires tiers ; - de veiller au bon fonctionnement de l’ensemble des applications métier de l’Ordre ; - de veiller à la sécurité du réseau informatique et du Cloud privé de l’Ordre ; - Il agira en support des processus métiers avec les outils informatiques ; - Il interagira avec tous les prestataires tiers (matériels, éditeurs, SSII, POST), et sera leur interlocuteur pour toute question technique ; - Il sera l’interlocuteur entre les collaborateurs de l’Ordre et les prestataires tiers (matériels, logiciels, SSII, POST) pour toutes nouvelles fonctionnalités, avec analyse et rédaction des besoins ; - Il définira et réalisera les tests de réception métiers des applications développées ; - Il assurera la formation des utilisateurs ; - il conseillera les responsables de l’Ordre sur les choix à effectuer en matière informatique ; - il gère le budget informatique.
 Compétences techniques requises:  - Connaissances générales Windows 7, 8, 10 ; - Connaissances générales Windows server - Linux – MySQL ; - Connaissances pratiques en infrastructure réseau (réseau local, téléphonie IP, Internet, WIFI) ; - Connaissances générales en environnement virtualisé (VMware, Citrix) et notamment dans l’environnement Cloud CORP de POST ; - Connaissances générales en sécurité informatique ; - Bonnes connaissances MS Office 2013 (Word, Excel, PowerPoint, Outlook) ; - Web : HTML, traitement d’images, expérience en CMS ou portail web : la connaissance de Liferay constitue un avantage ; - Traitement documentaire : expérience en capture de documents et en GED : la connaissance d’Alfresco constitue un avantage ;
 Formation requise:  - Au minimum Bac +2 avec une spécialisation en informatique ou expérience équivalente - Le candidat idéal aura en plus une expérience pratique en entreprise ou en société de services.
 Aptitudes professionnelles:  - Capacité de travailler en autonomie, de gérer les priorités, d’excellentes aptitudes relationnelles ; - Bonnes capacités rédactionnelles, d’analyse et de synthèse ; - Esprit d’initiative, rigoureux, responsable et approche de travail méthodique axée sur les résultats, - Le français est requis, la maîtrise du luxembourgeois et/ou de l’anglais constitue un avantage.
 Vous êtes intéressé(e) ? Envoyez une lettre de motivation ainsi que votre curriculum vitae détaillé à l’attention de M. Daniel MAISCH, directeur administratif et financier, B.P. 361, L-2013 Luxembourg, ou par e-mail à l’adresse daniel.maisch@barreau.lu - Date limite de dépôt de candidature : 10 avril 2017.
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 #Date:      2017-03-21
 #Day:       Mardi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=132246
 #JobID:     132246
 #Origin:    Jobs.lu
 #Action:    Web
 #Website:   http://www.lancelot-network.com/
 #Company:   Lancelot SARL
 #Contact:   Christian Leroy | Guillaume Calvet
 #EMail:
 #Phone:     +352.263.893.57
 #Address:   153-155 Rue du Kiem Entrée B L-8030 Strassen
 #Title:     IT Support & Helpdesk Administrator
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 Entreprise: Lancelot Recruitment Sàrl   Lisez notre profil
 Description: Lancelot is the leading IT and digital recruitment agency in Luxembourg. We have been helping our clients bring the best IT talent to Luxembourg for over a decade. We work with leading international groups and financial institutions, dynamic SMEs in the technology sector as well as a growing number of Luxembourg based start-ups. Lancelot offers a wide range of IT & Digital opportunities at all levels right through to senior technology and IT management roles. As a candidate, you will be dealing with Lancelot employees adhering to our values: Clarity: Sustainable and respectful relationships require awareness of the important issues for those we are dealing with. Integrity: Each act should always be carried out with respect and integrity. Openness: An open-minded approach to others and respect for diversity is essential. Start your job search today with Lancelot and find out how we can help you.
 Contact: Human Resources - Adresse: 153-155 Rue du Kiem Entrée B L-8030 Strassen, Luxembourg    - Numéro de tél.: +352.263.893.57 - Fax: +352 26 38 93 75 - Site Web: www.lancelot-network.com
 IT Support & Helpdesk Administrator
 Our client is an international raw material provider to industrial companies. In order to reinforce their Luxembourg's team, they are looking forward to welcome their promising young IT Support Officer.
 As their young talent, you will already be involved in many different tasks such as:  - Plan and follow the needs for offices  - Assure preventive and corrective maintenance and propose enhancements - Participate in software evolution tasks  - Diagnostic problems with applications or devices  - Provide documentation, support, assistance and training to users located abroad - Participate in the user training
 You are eager to embrace this new challenge, genuinely motivated, multi-purposed minded and have the following profile? - Computer/IT specialized or School/University equivalent  - Proactive and generate new ideas  - Able to work in a team and equally capable to work autonomously  - Exceptional customer service  - Like to work in a multi-cultural and challenging environment  - Very good knowledge of Windows Os and Ms Office  - Fluent in English and French
 To apply, send us your CV to Christian Leroy
 Lieu: Luxembourg, Luxembourg - Salaire Not Specified -  Catégorie IT / Programmation  - Termes CDI, Temps plein  -  Dernière mise à jour 15/03/2017 - Contact Human Resources - Postuler pour cet emploi
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 #Date:      2017-03-21
 #Day:       Mardi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=132356
 #JobID:     132356
 #Origin:    Jobs.lu
 #Action:    Web
 #Website:   http://www.sodexo.lu/
 #Company:   Sodexo
 #Contact:   Ann De Jonghe
 #EMail:     Recrutement.FMS.lu@sodexo.com
 #Phone:     +352.261.092.00
 #Address:   39 ZA Bourmicht L – 8070 BERTRANGE , Luxembourg
 #Title:     Technicien Helpdesk
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 Entreprise - Sodexo Luxembourg S.A.   Lisez notre profil  - Description: Sodexo est le leader mondial des services de Qualité de Vie. A Luxembourg depuis 1980, Sodexo propose une offre unique de services intégrés sur sites. Contact  Ressources Humaines - Adresse: 39 ZA Bourmicht L – 8070 BERTRANGE , Luxembourg   - Site Web: www.sodexo.lu/ - Adresse électronique: Recrutement.FMS.lu@sodexo.com
 Technicien Helpdesk (m/f), CDI, Temps plein
 Votre mission : - Au sein de notre service informatique, vous serez amené à assurer l’installation et la maintenance du parc informatique et du réseau IT tant pour le siège social que pour les différents sites d’exploitation de Sodexo. - Apporter le support nécessaire aux utilisateurs. - Développer des scripts utiles à la gestion quotidienne de l’entreprise. - Participer aux nombreux projets en cours.
 Votre profil : - Diplômé de l’enseignement supérieur (type BTS, bachelor…), vous bénéficiez d’une première expérience similaire réussie. - Vous êtes reconnu pour votre personnalité agréable et vos facultés à travailler en équipe. - Personne de terrain, vous êtes autonome, polyvalent et en quête constante d’amélioration. - Vous êtes capable d’initiatives, vous savez établir les priorités et gérer des tâches multiples dans un environnement de travail dynamique. - Vous parlez couramment le français et l’anglais. Toute autre langue maîtrisée est considérée comme un atout. - Vous possédez le permis de conduire.
 Notre offre :   - Socialement engagée, notre société prône l’équilibre entre la vie professionnelle et la vie privée de ses collaborateurs. Au sein d’un groupe international en pleine croissance, vous exercez, entouré d'une équipe enthousiaste, une fonction diversifiée susceptible d’évoluer selon vos compétences et votre motivation. Nous traiterons les candidatures dans un respect de la confidentialité des données.
 Intéressé(e) ? Merci d’adresser votre candidature, en mentionnant (dans l’objet de votre mail) la référence « IT-0317» et veuillez noter qu’un extrait de casier judiciaire vous sera demandé à l’embauche : Sodexo Luxembourg S.A. - Service Ressources Humaines - 39, ZA Bourmicht - L-8070 BERTRANGE - www.sodexo.lu, Rubrique « Carrières »
 Lieu Bertrange (Luxembourg) - Salaire à définir -  Catégorie Jeunes diplômés, IT / Programmation, Support Technique  - Termes I, Temps plein  - Dernière mise à jour 16/03/2017
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 #Date:      2017-03-21
 #Day:       Mardi
 #URL:       http://offreemploi.monster.lu/it-security-administrator-linux-offre-emploi-luxembourg-181916512.aspx?mescoid=1500125001001&jobPosition=9
 #JobID:     181916512
 #Origin:    Monster.lu
 #Action:    Web
 #Website:   http://www.clearstream.com/
 #Company:   Clearstream SA
 #Contact:
 #EMail:
 #Phone:     +352.243.118.13 | +352.243.0
 #Address:   42 Avenue J F Kennedy 1855 Luxembourg
 #Title:     IT Security Administrator
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 IT Security Administrator - Linux (female/male)
 We have a vacancy at Clearstream Services Lux in Luxembourg - Fixed term contract of 2 years
 As an integral part of Deutsche Börse Group, Clearstream offers bank, settlement and custody services for fixed-income securities and shares to its 2,500 customers worldwide. As Europe#s leading provider of these post-trade services, the international central securities depository processes more than 10 million transactions per month, involving over 850,000 securities. We ensure that cash and securities are promptly and effectively delivered between market participants and that our customers are always notified of the rights and obligations attached to the securities they keep under our custody. Committed employees are the key factor for innovation and further growth: Without them Deutsche Börse Group would not have developed into one of the most modern exchange organisations in the world. More than 5,300 employees work for the Group - a dynamic, motivated and international team. The mission of the IT Security Operations section is to provide secure IT environments to enable Clearstream to support its business processes in the most efficient manner. This involves protecting data and IT systems. In particular, the section aims to ensure the confidentiality, integrity and availability of data, the availability of all essential components of the underlying IT architecture and the correct functioning of the associated IT processes.
 Your responsibilities : - Maintain operational effectiveness and perform operational duties of the Linux/Oracle environments, in accordance with the relevant security policies, standards and procedures - Provide technical assistance to internal end external customers not necessarily limited to the Linux/Oracle environments - Identify area of improvements and propose enhancements to existing environments - Complete all scheduled security administration tasks and report/follow-up exceptions - Maintain logical access in line with established policies and instructions - Maintain a high level of procedural documentation in line with international standards of Quality Management - Perform weekend and overnight on-call support
 Our requirements :  - University degree BAC+2/3 or higher technical degree in an IT related discipline or equivalent through relevant work experience (3+ years) - Good knowledge and experience in Linux security concepts, operating systems, Oracle RDBMS and scripting languages (e.g. bash, Perl etc…) - Good knowledge in Privileged Access Management tools and LDAP related technologies is mandatory - Experience in providing administration services in an IT environment - Creative thinker and analytical problem-solver with ability to work under time pressure - Dedicated, self-motivated achiever who is committed to success - Highly motivated, organized individual who is able to work effectively with minimal supervision - Excellent knowledge of English in speech and writing as a work place language, French and/or German highly desirable - Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.
 Interested?  Then we look forward to receiving your online application. We are also happy to answer any individual questions you might have. Simply call us on +352-243-11813. Recruitment Team, Deutsche Börse Group - Deutsche Börse Group - Recruitment / 50023296 - 42 Avenue J F Kennedy 1855 Luxembourg
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 #Date:      2017-03-15
 #Day:       Mercredi
 #URL:       http://www.moovijob.com/company/sogeti-belux/job/fr/technicien-helpdesk-francais-luxembourgeois-allemand-2
 #JobID:
 #Origin:    Moovijob.com
 #Action:    Web
 #Website:
 #Company:   Sogeti
 #Contact:   Alain Gena
 #EMail:     info.belux@sogeti.com
 #Phone:     +352.314.401
 #Address:   36 Route de Longwy L-8080 Bertrange
 #Title:     Technicien Helpdesk
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 Lieu: Luxembourg - Publié le 8 mars 2017 - Secteur(s) Informatique / Multimédia / Télécommunication - Contrat(s) CDI - Type d'emploi Temps plein
 Avec 1.100 collaborateurs, Sogeti BeLux est un acteur incontournable dans le secteur des services IT en Belgique et le numéro 1 au Grand-Duché du Luxembourg. Le groupe Sogeti compte plus de 20.000 professionnels de l’IT dans le monde.
 Nous offrons à notre clientèle une large gamme de services IT couvrant 3 disciplines (Application, Infrastructure et Testing Services) dans 7 domaines d’expertise de pointe (Business Intelligence, Enterprise Content Management, Application Management & Modernisation, Cloud Computing, Desktop & Unified Communication, Security et Testing). Véritables partenaires de confiance pour nos clients : nous sommes constamment à leur écoute et leur apportons des solutions sur mesure avec un objectif mutuel de succès et de performance. Passionnés par l’IT, nos collaborateurs se distinguent par leurs compétences et leur professionnalisme qui font notre force et notre fierté. En tant qu'acteur économique et social incontournable sur le marché luxembourgeois, nous recherchons un(e) :
 Technicien Helpdesk Français / Luxembourgeois / Allemand / Anglais(H/F)
 Votre mission : Vous serez en charge de la/ du : - Support aux utilisateurs sur site ou à distance (Prise de main à distance via un outil de remote) - Prise d'appels - Création des tickets dans un outil d’encodage et de dispatching - Gestion des mailbox - Gestion et suivi des incidents - Création et mise à jour de procédures - Formation des utilisateurs
 Votre profil : - Vous maîtrisez impérativement les langues française, anglaise, allemande et luxembourgeoise. - Vous êtes diplômé en Informatique - Vous disposez d’une première expérience en tant que technicien Helpdesk - Vous avez des compétences concernant l'utilisation, la maintenance et le dépannage de systèmes d'exploitation (Microsoft Windows) - Vous savez évaluer, planifier, prioriser et répartir la charge de travail en fonction de l'impact des incidents (maîtrise d'un outil de ticketing) - Vous êtes communicatif, rigoureux et êtes doté d’un excellent relationnel
 Notre offre : Vous trouvez au sein de notre société l’environnement idéal pour vivre votre passion de l’IT et développer vos connaissances. Vous avez la possibilité de bâtir votre carrière au travers de projets intéressants pour des clients de référence. En tant que Sogetist, vous faites l’objet d’une attention constante. Vous êtes régulièrement suivi par votre manager et nos équipes RH et disposez de nombreuses possibilités de formation et de certification. Vous pouvez compter sur un salaire motivant accompagné d’avantages extra-légaux.
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 #Date:      2017-03-15
 #Day:       Mercredi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=131884
 #JobID:     131884
 #Origin:    Jobs.lu
 #Action:    Web
 #Website:   http://rotarex.com/
 #Company:   Rotarex Group
 #Contact:   Bruno Lavalle
 #EMail:     info@rotarex.com
 #Phone:     +352.327.832.1
 #Address:   24 route de Diekirch L-7440 Lintgen
 #Title:     IT System Engineer
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 Description: Rotarex is the world’s leading partner for cylinder valves, regulators and equipment for all gas applications since 1922. Rotarex is active in the following fields: Ultra-high purity and high purity gases, LPG, CNG, fire extinguishing equipment and systems as well as medical and industrial gases sectors. 1200 highly skilled motivated people within a worldwide network work every day to fulfill customers and industry needs. Rotarex is globally recognized for its innovation quality and customer service.
 Contact: Ressources Humaines - Adresse: 24 route de Diekirch L-7440 Lintgen, Luxembourg    - Site Web: www.rotarex.com
 IT System Engineer (m/w)
 Do you want to achieve ambitious goals in your everyday work and support the IT infrastructure of an international manufacturing company? In order to support our growth in our business, we are recruiting a IT System Engineer (m/w). ROTAREX is looking for an Infrastructure System Engineer to design and deliver services on a global scale. You’ll work within a globally distributed infrastructure. Using your skills, you’ll help to build, automate and support this infrastructure. This is a rare chance to work with multiple technologies and services while managing continual change. As an infrastructure specialist, you’ll collaborate and work closely with other talented engineers and developers to implement solutions to challenges at scale, simplifying systems and learning new technologies to deliver our IT services worldwide.
 Your responsibilities: - Designing and implementing computer systems, software and networks includes defining complex system requirements; - Determining system specifications, processes and working parameters.; - The overall function of this occupation is to ensure system hardware and software are compatible and capable of required performance metrics using our monitoring solution; - Network Design, implement and maintain a wired, wireless or combination network and troubleshoot any problems that arise. - Technical implementation of different projects; - Implement systems configuration changes while maintaining required security level; - Advise about new technologies and improvement of the existing infrastructure; - Maintaining the technology rollout and server lifecycle; - Manage and review the backup system and disaster recovery center(DRC) to ensure data security and worldwide availability of servers; - Follow the daily activities as a level 2 helpdesk; - Manage most problems before they become severe by updating the ticket database and solve problems and major incident; - Flexible on working time (maintenance can be occurring outside of standard working time), part of the on call duty team rotation.
 Your skills: - You have a degree in Computer Science - You have a good knowledge in the Microsoft server product range, AD, SCCM, VMWARE, Storage: SAN, EMC, VNX - Ideally, you have minimum 2 years’ experience in a similar position - You are fluent in English (any other language would be an asset); - You are passionate, open minded and team player - You have strong troubleshooting, analytical and problem solving skills - You have excellent written and verbal communication skills - You are proactive, show innovation and are adaptable
 Added value skills are: - Languages: French or German - Network: Cisco Catalyst, Nexus Switches, Checkpoint firewall, Avamar (Backup) - Scripting knowledge
 We offer you a job with responsibilities, in a dynamic team as well as in a stimulating international industrial environment.
 If you do not receive an answerwithin 30 days,youwill haveto considerthat we will not proceed with yourapplication.
 Lieu: LINTGEN - Salaire: Selon le profil - Catégorie: IT / Programmation, Industrie  - Termes: CDI, Temps plein  -  Dernière mise à jour 13/03/2017 - Contact: Ressources Humaines
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 #Date:      2017-03-15
 #Day:       Mercredi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=131604
 #JobID:     131604
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://nordea.lu/
 #Company:   Nordea
 #Contact:
 #EMail:     nordea@nordea.lu
 #Phone:     +352.438.871
 #Address:   562, rue de Neudorf, L-2020, Luxembourg
 #Title:     System Engineer to the Customer Services
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 Entreprise - Nordea Bank S.A. - Contact Human Resources - Adresse: 562, rue de Neudorf, L-2020, Luxembourg    - Site Web: nordea.lu - Tweet
 System Engineer to the Customer Services (f/m)
 Nordea Bank S.A. is the leading Nordic pan-European banking entity in Luxembourg and Switzerland with focus on international Private Banking and Global Fund Distribution. Its 400 employees serve a wide spectrum of international clients worldwide. Nordea Bank S.A. is part of Nordea Group, which is among the ten largest universal banks in Europe in terms of total market capitalisation and has around 11 million customers, 30,000 employees and approximately 650 branch office locations. The Nordea share is listed on the Nasdaq Stockholm, Nasdaq Helsinki and Nasdaq Copenhagen exchanges.
 The position we offer: The IT Customer Services team currently consists of 5 committed employees, supporting and maintaining a large variety of applications across different platforms. We have a dynamic, flexible and challenging workspace that offers a wide variety of demanding tasks in a complex and growing multi-national environment.
 Nordea Bank is now looking for a System Engineer to the Customer Services with experience in a Service Desk function to strengthen the IT Customer Services team.
 Key responsibilities: - Provide efficient and professional support to our business users including root-cause analysis & corrective actions. (Incident and request handling)  - User Administration.  - Email Administration.  - Provisioning & procurement of soft- and hardware.  - Document and communicate work processes and procedures.  - MDM - Mobile Device Management.  - Print management.  - Group Policy Management.
 The qualifications you need:  - Experience of 2 years in a helpdesk or similar position.  - Ability to work independently and directly with end-users.  - Excellent interpersonal and communication skills.  - Strong service-focused mentality.  - Good analytical skills.  - Fluent English (written and spoken) - other language(s) of the European Union are an asset.  - Positive, highly motivated and pro-active team player.  - Ability to work in a service and process oriented environment.  - Ability to prioritize assignments and proactively take on tasks.  - Good knowledge in Microsoft SCSM and SCCM.  - Knowledge in Microsoft System Center Orchestrator is an advantage.  - Good experience of a Microsoft Windows oriented software and infrastructure.
 More information and send application. Please send your CV and Cover Letter in English latest on 22nd March 2017 via the platform jobs.lu
 Lieu: Luxembourg - Salaire: Not communicated -  Catégorie: Centres d'appel / Service clients, IT / Programmation, Production / Ingénierie  -  Termes: CDI, Temps plein  - Dernière mise à jour: 12/03/2017 - Contact Human Resources
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 #Date:      2017-03-08
 #Day:       Wednesday
 #URL:       http://www.moovijob.com/company/system-solutions-luxembourg-sa/job/en/technical-engineer
 #JobID:
 #Origin:    moovijob.com
 #Action:    Web
 #Website:   http://www.systemsolutions.lu/
 #Company:   System Solutions SA
 #Contact:
 #EMail:
 #Phone:     +352.314.040.1
 #Address:   36, Parc d'Activités L-8308 Capellen
 #Title:     Technical Engineer
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 Lieu Luxembourg - Publié le 28 févr. 2017 - Secteur(s) - Informatique / Multimédia / Télécommunication - Contrat(s) CDI - Type d'emploi  Temps plein - Mots-clés Help Desk Service  - Partager sur les réseaux sociaux
 Since 1996, SYSTEM SOLUTIONS GROUP SA received as mission to help organizations of all sizes develop and operate solid datacenter infrastructures allowing them to run and develop their business on. Through its 20 years of existence, System Solutions evolved to become today a 'global ICT  partner' for its customers. Around its core business, System Solutions indeed developed a full palette of services, ranging from an online webshop for sourcing day-to-day commodity IT products, up to 'business consulting services', through staffing & recruitment and training services. And today System Solutions is operating its own datacenters to answer to the growing need for outsourcing and 'It as a service'. Parallel to its development on its home territory, System Solutions followed a natural geographical expansion to adjacent regions: System Solutions France was created in 2005, with headquarters in Metz and System Solutions Belgium started its activities in 2010, with headquarters in Brussels and a regional office in Walloon Brabant. People at System Solutions are of paramount importance. Team spirit between the various departments of the company, willingness to introduce innovations, ambition and efficiency represent some of our main corporate values because they are indispensable to the success of our clients' projects. Today, System Solutions Luxembourg is looking for a:
 Technical Engineer (M/F)
 YOUR ROLE: As a Technical Engineer, your responsibilities will be: For the Support activities: - Serve as the first point of contact for customers seeking technical assistance over the phone or email - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status and information - Pass on any feedback or suggestions by customers to the appropriate internal team - Identify and suggest possible improvements on procedures
 For the Operational activities: - Realize daily morning checks on production platform - Realize patch management - Regular interventions at customers sites for maintenance visit - Participate in project planning and realization for hosting and internal projects - 1 st and 2 nd level support and resolution of incidents and service requests as per SLA’s - Implement Standard changes - Keeps internal and customers CMDB up to date - Operates, documents and identifies areas of improvement for 1st level Service management Processes (Incident, Change, Release, Config mgt) - Provide support for customers remotely or on site - Documentation of customers infrastructure - Configuration management of internal infrastructure - Develop and document helpdesk tool to support SSL Service management processes - Escalates as needed to 3rd level, vendors or vertically and keeps track of cases - Administer internal Backup services
 YOUR PROFILE: Technical Skills: - You have min. a bachelor's degree or an equivalent field’s experience - At least 1 year experience in IT preferably by an ICT services’ provider - You have a good general knowledge in the following area :Microsoft technology (Windows OS, Active Directory, Exchange,..), Virtualization technology (VMware, Citrix), Monitoring technology, Infrastructure domain (storage, computing, networking,…) - Any IT certification will be considered as an asset - You have knowledge of ITIL principles - You have a real passion for IT - You have experience with pre-sales activities - You are used to work in a project management framework
 Soft Skills: - Reliability and commitment to get the job done is your usual way of working - You have a high level of interpersonal and communication skills - You are a team player - You have good presentation skills - You speak fluently English, French and/or German.
 WE OFFER:  - The possibility to evolve on a permanent basis within a company in expansion, recognized for its professionalism in the quality of the delivered material as well as its first class services and support to its customers. - A competitive and attractive salary package along with extra-legal advantages. We will also show our appreciation of your contribution with continuous training as well as a creative and enriching work environment. - A professional team with a strong commitment to the company and an excellent team spirit.
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 #Date:      2017-03-08
 #Day:       Wednesday
 #URL:       http://www.moovijob.com/company/rime-it/job/en/helpdesk-support
 #JobID:
 #Origin:    moovijob.com
 #Action:    Web
 #Website:   http://rime-it.com/
 #Company:   RimeIT
 #Contact:   Bélize SUMBU
 #EMail:
 #Phone:     +352.202.110.11
 #Address:   83 Rue Pafebruch L-8308 Capellen
 #Title:     Helpdesk Support
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 Lieu Luxembourg - Publié le 28 févr. 2017 - Secteur(s) Centre d’appels / Service clientsInformatique / Multimédia / Télécommunication  - Contrat(s) CDI - Type d'emploi Temps plein
 Helpdesk Support (M/F)
 Job description: - Integrate support team (level 1, level 2) - Provide client support and technical issue resolution via E-Mail, phone and remote access - Maintain a high degree of customer service for all support queries and adhere to all service management principles - Take ownership of user problems and be proactive when dealing with user issues - Provide training to end users in the use of system and applications as related to Internet, MS Office, customer applications - Obtain general understanding of OS and application operations related to company offered services - Identify and correct or advise, on operational issues in client computer systems -
 Profile:  - First experience in Helpdesk support (telephone/email support) - Understanding of ITIL principles is a plus - Experience of using call logging software - Experience with hardware and software issues - Proficient in Internet related applications such as E-Mail clients, Web Browsers - Good knowledge of MS Office. Education :  - Computer Science degree. Languages :  - French: Fluent - English : Good level - The knowledge of another language is an asset.
 Our company: RIME IT is dedicated to Resourcing Management in IT, building the bridge between people and companies looking for IT expertise.  Our goal is to identify and deploy efficient and effective IT solutions in collaboration with our customers.
 Our flexible approach is dedicated to quickly match companies' needs and people's competencies, creating the frame of long term win-win collaboration. We can either act as a service provider, deploying people to support companies' challenge or as a recruitment agent, linking people with companies for direct onboarding.
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 #Date:      2017-03-08
 #Day:       Wednesday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=128346
 #JobID:     128346
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://istorm.lu/
 #Company:   iStorm
 #Contact:   Jonathan Wolter
 #EMail:     jonathan@istorm.lu
 #Phone:     +352.203.010.31
 #Address:   16, rue du Fort Bourbon L-1249, Luxembourg
 #Title:     IT Helpdesk
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 Entreprise iStorm Luxembourg   -  Lisez notre profil - Contact Ressources Humaines - Adresse:16, rue du Fort Bourbon, L-1249, Luxembourg   - Numéro de tél.: +352 2030 1031 - Site Web: www.istorm.lu - Adresse électronique: jonathan@istorm.lu
 Description: iStorm is a recruitment agency focused exclusively on ICT profiles. Our aim is to promote a highly specialized and dedicated ICT recruitment branch to better support IT candidates and companies. Our approach is a combination of selection usual tools (specialised job boards, databases, direct approach…) and social hunting (indirect approach resulting from an intensive use of private and professional social networks). On top of it, iStorm apply a co-optation program which consists in rewarding people for candidates sourcing.
 IT Helpdesk
 Our client is an international industrial company based in Luxembourg and active worldwide. They are leader on their market. The company is based in Luxembourg for over 15 years. To strengthen the IT team, Xpertize is looking for a Helpdesk Specialist.
 As part of the IT helpdesk team (4 people) in Luxembourg, you will be involved in onsite support activities. Among others, your tasks will be: - Provide technical support to users ; - Resolve problems and issues ; - Maintain the system ; - Act as a SPOC for VIP users ; - Take part in the ticketing system maintenance ; - Travel in Europe to provide onsite support ; - Report to management.
 Profile:  - Ideally, you are graduated in IT (bac+2) ; - You have a first relevant and practical experience in a similar role ; - You speak fluently English and German. French is considered as a strong asset but not mandatory ; - You are able to travel frequently for a, at least, 1-week duration ; - You are highly available for users ; - You have experience using remote access tools, the Microsoft Office Suite, MS OS and Active Directory ; - You are rigorous, organized and have excellent communication skills.
 If you think your profile could match with this description, don’t hesitate to apply! Furthermore, if you know someone that could fit this position, don’t hesitate to send an updated CV (preferably in Word) and try to earn the 1000€ reward !
 Lieu Luxembourg (Sud-Ouest) - Salaire n/c - Catégorie IT / Programmation  - Termes CDI, Temps plein   - Dernière mise à jour 03/03/2017 -  Contact Ressources Humaines
 Postuler pour cet emploi - Connectez-vous pour utiliser vos CVs et lettre de motivation enregistrés ou Inscrivez-vous et sauvegardez votre CV pour des candidatures futures. Indiquez votre expérience dans le domaine, votre disponibilité et votre autorisation de travail…
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 #Date:      2017-02-28
 #Day:       Tuesday
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=181012686&MESCOID=4900898001001&jobPosition=3
 #JobID:     181012686
 #Origin:    Monster.lu
 #Action:    Web
 #Website:   http://lu.fujitsu.com/
 #Company:   Fujitsu
 #Contact:
 #EMail:     sourcing.lu@ts.fujitsu.com
 #Phone:     +352.260.991
 #Address:   Parc d'activités Capellen - 89C rue Pafebruch - L 8308 Capellen
 #Title:     Junior IT Technician
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 Junior IT Field Service Technician
 Fujitsu Luxembourg is looking for you! - JOB Location: Luxemboug
 The job: - Workstation IMAC (Install, Move, Add and Change); - Staging (unpacking, software installation); - Hardware support (desktop, laptop, printer, …); - Software support (Microsoft Windows, Microsoft Office, …); - Treatment of incident and request, administrative follow-up.
 Expertise and skills required:  - CATP/DAP “Informaticien qualifié”; or  - First professional experience in IT support or helpdesk team;  - Driving License (B);  - Fluent in French and a good working knowledge of English, German would be a real advantage;
 Profile: - You have a very good team spirit and interpersonal skills;  - You are autonomous and demonstrate a very good sense of responsibility and initiative;  - You have a very good ability to work both in a multicultural team and independently.
 How to apply: Ready to take the challenge: send your CV and your motivation letter to  sourcing.lu@ts.fujitsu.com.
 Infos clés: Lieu de poste Luxembourg - Type de contrat Temps plein, CDI -  Publiée il y a 1 jours
 ##########################################
 #Date:      2017-02-22
 #Day:       Mercredi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=131014
 #JobID:     131014
 #Origin:    Jobs.lu
 #Action:    Web
 #Website:   http://therecruiter.lu/
 #Company:   The Recruiter
 #Contact:   Lydia LEU-SARRITZU
 #EMail:
 #Phone:     +352.262.945.24 | +352.262.945
 #Address:   83, rue de Bonnevoie L-1260 Luxembourg
 #Title:     Helpdesk Officer
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 Entreprise: The Recruiter Sàrl   Lisez notre profil - Contact: Human Ressources - Adresse: 83, rue de Bonnevoie L-1260 , Luxembourg   - Numéro de tél.: +352 26 29 45  - Site Web: www.therecruiter.lu  - Tweet
 Helpdesk Officer (m-f)
 The Recruiter is currently looking for a Helpdesk Officer (m-f). Our client is a well-known law firm active in Luxembourg since more than 25 years. The company provides a large scope of legal services in commercial, corporate, IP, banking, investment funds law. We are currently looking for a Helpdesk Officer (m-f).
 Main responsibilities:  - You have the full responsibility for the 1st and 2nd level of support for more or less 200 end users.
 Your responsibilities include:  - Software update; - End users support and assistance, keeping them informed of progress; - Infrastructure management; - Configuration and set-up; - Provide excellent customer service to IT users. - You will report to the IT Manager and will be part of a small team.
 Profile:  - You have a Bachelor degree in IT and 2 years and more of professional experience, in a similar position; - You have excellent skills in Microsoft Windows/Office/Apple environments, an understanding of the principles of networking and internet technologies and, all types of mobile devices; - You are able to work effectively in a busy office environment and committed to deliver a high standard of work;  - You have good organisational and time management skills and you are able to deal effectively with people at all levels and, to work within a team;  - You have a consistent high level of customer care and responsiveness and, you are professional with good manners;  - You are fluent in French and have good skills in English.
 For more information please contact Lydia LEU-SARRITZU by phone on +352 26 29 45 24.
 THE RECRUITER is a recruitment and executive search company specialised in ICT - Telecoms - Digital - Cleantech - Services & Industry. THE RECRUITER empowers companies in their recruitment and HR projects, trusting that Human Factor, thanks to committed, motivated and implicated people, will bring success and added value in any business. THE RECRUITER defines its core values as: transparency, flexibility, professionalism and commitment. We apply these rules to any HR project we are in charge of.
 Lieu: Luxembourg - Salaire: Non communiqué - Catégorie: IT / Programmation  - Termes: CDI, Temps plein  - Dernière mise à jour: 17/02/2017 - Contact: Human Ressources - Postuler pour cet emploi - Pour pouvoir postuler à cet emploi, veuillez indiquer votre nom et votre adresse mail ci-dessous.
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 #Date:      2017-02-17
 #Day:       jeudi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=130694
 #JobID:     130694
 #Origin:    monster.lu
 #Action:    web
 #Website:   http://www.cactus.lu/
 #Company:   Cactus
 #Contact:   Alain Friob
 #EMail:
 #Phone:     +352.282.890.20
 #Address:   Route des Trois Cantons L-8399 Windhof
 #Title:     Agent Helpdesk
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 Entreprise Cactus S.A.   Lisez notre profil
 Contact Ressources Humaines - Adresse: Route des Trois Cantons, L-8399 Windhof, Luxembourg  - Site Web: www.cactus.lu
 Agent Helpdesk / support IT (m/f)
 VOS MISSIONS: - Prendre les appels et accompagner les utilisateurs dans leurs requêtes - Diagnostiquer, corriger et résoudre les incidents d'utilisateurs - Accompagner les utilisateurs jusqu'à la clôture de l'incident
 VOTRE PROFIL: - Titulaire d’un diplôme de fin d’études secondaires avec option informatique - Vous avez une bonne maîtrise des principaux logiciels MS-OFFICE - Vous avez également des connaissances MS Windows  - Vous maîtrisez le luxembourgeois, français et l’allemand - Vous avez le sens du service, et vous savez faire preuve d’empathie - Vous êtes capable de travailler en équipe et de manière autonome - Expérience auprès d’un helpdesk informatique considérée comme un avantage
 POUR POSTULER: Si vous correspondez à ce profil et que vous souhaitez intégrer une société leader de la grande distribution ainsi qu'une équipe motivante et dynamique, n’hésitez plus à nous transmettre dés à présent votre dossier de candidature complet en postulant en ligne ci-dessous.
 Lieu Windhof - Catégorie Centres d'appel / Service clients, IT / Programmation  - Termes CDI, Temps plein   - Dernière mise à jour 10/02/2017  - Contact -  Ressources Humaines - Postuler pour cet emploi - Pour pouvoir postuler à cet emploi, veuillez indiquer votre nom et votre adresse mail ci-dessous.
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 #Date:      2017-02-17
 #Day:       Jeudi
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=180696423&MESCOID=1500134001001&jobPosition=1
 #JobID:     180696423
 #Origin:    monster.lu
 #Action:    web
 #Website:   https://www.lih.lu/
 #Company:   Luxembourg Institute of Health
 #Contact:   Natacha Beicht (HR)
 #EMail:
 #Phone:     +352.269.701 | +352.269.707.23
 #Address:   1 A-B Rue Thomas Edison L-1445 Strassen
-2017-05-
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-2017-05-
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-2017-05-18
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 chez LUXEMBOURG INSTITUTE OF HEALTH  Luxembourg L-1210
 The Luxembourg Institute of Health is a public research organization at the forefront of biomedical sciences. With its strong expertise in population health, oncology, infection and immunity as well as storage and handling of biological samples, its research activities impact on people’s health. At the Luxembourg Institute of Health, devoted scientists investigate disease mechanisms to develop new diagnostics, innovative therapies and effective tools to implement personalised medicine. The institution is the first supplier of public health information in Luxembourg, a strong cooperation partner in local and international projects and an attractive training place for ambitious early-stage researchers.
 
 IT Helpdesk Technician (m/f)
 Permanent contract, full-time, entry date: immediately
 The IT Helpdesk Technician will be responsible for the assistance of the IT Manager with the operational management of the Luxembourg Institute of Health computing equipment (installation & maintenance of PCs, servers and software) and  the management of the network and support users in their daily activities.
 Key Accountabilities:  - Receive and check deliveries of equipment and ensure the installation and maintenance of PCs  - Update the software and hardware inventory.  - Manage the network by defining user accounts on a day-to-day basis, following a determined security procedure.  - Call handling, tracking, dispatching and escalation. - Participate in the help desk, reply quickly to support requests from users, analyze the problems encountered and provide appropriate solutions.  - Develop installation procedures for the hardware and software equipment.  - Perform analysis, testing and installing of company end-user devices, such as, but not limited to, PC, Laptop, printer, tablet, smartphone.  - Perform day-to-day team operations tasks like email, software- and access-management as well as follow-up of assigned support requests with end-users and/or suppliers
 Key Skills, Experience and Qualifications: - Technical degree in computer science (ideally 2 years' higher education) - Experience of 2 years in the management of computing equipment or a helpdesk is an advantage.  - Good organization skills, team player, capacity for analysis and problem solving, good social skills and helpfulness.  - Strong desire to learn new technologies - IT skills: Technical knowledge of LAN, Ethernet, Windows, Microsoft Office, VMWare, Linux, VoIP, WIFI, Windows server, GLPI, SCCM, Mac OS.  - Language skills: fluent command of French and English. Knowledge of another language of the European Union is an asset.
 Located in Luxembourg, LIH offers the opportunity to work in a dynamic, international and multilingual environment that values personal respect and professional achievement based on the highest intellectual and ethical standards. The remuneration for this position shall be based on qualification and experience. Applications including a cover letter and a full curriculum vitae should be sent using the following Ref.: VD/HT0217/TL/ADM IT until 12th March 2017 by clicking on the "apply" button below
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 #Date:    	2017-02-13
 #Day:     	Lundi
 #URL:     	http://offreemploi.monster.lu/1-help-desk-agent-m-f-luxembourgish-english-german-french-offre-emploi-luxembourg-178303555.aspx?mescoid=1500134001001&jobPosition=8
 #JobID:   	178303555
 #Origin:  	Monster
 #Action:  	Web
-2017-02-09 https://pastebin.com/j0Xsjut9
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 #Company: 	CTG
 #Contact: 	Mme Martin Pauline
 #EMail:   	jobs.itsm@ctg.com
 #Phone:   	+352.298.727.1
 #Address: 	ZA de Bourmicht, 10 L-8070 Bertrange
 #Title:   	Help Desk Agent
 ------------------------------------------
 Would you like to evolve in a structure where professional commitment and career development are key words? CTG is looking for :
 1 Help Desk Agent (M/F) (Luxembourgish, English, German & French)
 Böhmer Careers  -  Country Luxembourg - Contract Type CDI - Business Line ITSM - Sector Various
 Your Mission in this challenging position: - Help desk 1st line support - Call handling, tracking, dispatching and escalation - Understanding and resolution of incidents - Monitoring critical system - Production of monthly reports - Working in week end mode
 TECHNICAL SKILLS: - Knowledge and experience with IT system - Experience in a help-desk / support environment  - Knowledge of MS Office & related applications - Comprehension and experience with Cisco VPN - Active Directory - Exchange - Windows 7 - Remote support - Willing to learn & develop quickly - Dynamic - Flexible & willing to adjust to different client environments
 PERSONAL SKILLS: - Excellent communication skills - Stress tolerance - Ability to work in autonomy - Ability to follow up on incidents and to set priorities - Service minded and result oriented - Enjoy team work - Flexibility in working hours and shift rotation when necessary
 LANGUAGES SKILLS: - Luxembourgish FLUENT - German - English - French
 Our offer: A CUSTOMIZABLE SALARY PACKAGE : - On 12 or 13 months basis - With or without company car - Meal Vouchers or financial compensation - Extra-legal advantages..
 AN INDIVIDUAL MANAGEMENT SYSTEM OF CAREER : - A personal development plan - Growth opportunities in accordance with your knowledge and commitment - A company culture that is characterized by open communication and exceptional care for our collaborators - A wide training choice in accordance with your needs and those of the market - A regular follow up of your assignment with the client
 ADVANTAGE PROVIDE BY LUXEMBOURG : - Child allowances - Taxes (monthly salary slip showing a breakdown of contributions) - Social security
 AN OPEN COMPANY CULTURE WITH RESPECT FOR YOUR PERSONAL LIFESTYLE:  - Staff-meetings several times per year - Lunch-Workshops on a multitude of subjects - Diverse after-hour Activities supported by the Company (Sports, Gaming, Cultural, Social, …. )
 We are:  - Present in Luxembourg for 20 years - The second largest IT Consulting firm at country level - A major player in the Financial and Public sectors - Organized into 4 services lines: Infrastructure, Development,Testing and Financial Services - Awarded "Best Workplace" 6 years in a row !
 Interested in this position ? -  Please feel free to send us your profile : Want to learn more about us : http://jobs.ctg.eu/  - CTG LUXEMBOURG PSF - Mme Martin Pauline - jobs.itsm@ctg.com - ZA de Bourmicht, 10 - L-8070 Bertrange
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 _OFFER_B0JM3N0
 
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