Hello Tom,

I do apologize for my oversight. I already sent another request to our warehouse. We will send another 15 left rails as soon as possible.

I apologize again for the inconvenience.

If you still require any assistance, please feel free to reply directly to this email.

Please click here to rate my service. We value your feedback!
Sincerely,
Helen
Rosewill Support Service


Support Website: http://www.rosewill.com/support/index.aspx
Support Email Address: techsupport@rosewill.com
Call Center Hours: 1-800-575-9885 8AM - 5PM PST,　Monday – Friday

Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.

Confidentiality Notice: This message contains information that may be privileged or confidential and is the property of　Rosewill Technologies,　Inc. It　is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.


--------------------------Original Message--------------------------
Subject: Re: Re: Fwd: Missing Plastic hard drive brackets
From: Tom
Date: 10:28 P.M., 24 Jun 2019
To: techsupport@rosewill.com
Hello Helen,

Today I received a shipment from Newegg through UPS containing one (1) plastic hard drive mounting bracket. Was there a misunderstanding that I was missing only one bracket? In my original email I stated I only received Right Side mounting brackets, meaning I have no Left side brackets at all. I was very clear about this. I've had this case sitting here unusable for several months now, long past my return window with Amazon.

After several months I can now mount 1 single hard drive in my 15 hard drive bay. This is getting kind of silly.

Tom


On Tue, Jun 4, 2019 at 7:08 PM Rosewill Tech Support <techsupport@rosewill.com> wrote:
Hello Tom,

Sorry to keep you waiting. Unfortunately, I have not received a reply from our warehouse department. I just submitted a request to expedite this for you. I will keep you posted.

If you still require any assistance, please feel free to reply directly to this email.

Please click here to rate my service. We value your feedback!
Sincerely,
Helen
Rosewill Support Service


Support Website: http://www.rosewill.com/support/index.aspx
Support Email Address: techsupport@rosewill.com
Call Center Hours: 1-800-575-9885 8AM - 5PM PST,　Monday – Friday

Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.

Confidentiality Notice: This message contains information that may be privileged or confidential and is the property of　Rosewill Technologies,　Inc. It　is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.


--------------------------Original Message--------------------------
Subject: Re: Fwd: Missing Plastic hard drive brackets
From: Tom
Date: 5:04 A.M., 4 Jun 2019
To: techsupport@rosewill.com
Hello Helen,

It's been about 8 weeks now and I'm just checking in to see if there's an update on this.

Thanks,
Tom
On Tue, Apr 2, 2019 at 11:02 PM Rosewill Tech Support <techsupport@rosewill.com> wrote:
Hello Tom,

Thank you for the information. I have just created the request for the following parts for your RSV-L4500:
• 1 x left side plastic hard drive mounting brackets

This request may take 2-3 weeks and once we receive an update on this request, I will notify you for your convenience.
If the part is available, we will ship it to you directly. Otherwise, we will figure out how to assist you in other ways.

Shipping address:
123 House
City, CA 12345

If you still require any assistance, please feel free to reply directly to this email.

Please click here to rate my service. We value your feedback!
Sincerely,
Helen
Rosewill Support Service


Support Website: http://www.rosewill.com/support/index.aspx
Support Email Address: techsupport@rosewill.com
Call Center Hours: 1-800-575-9885 8AM - 5PM PST,　Monday – Friday

Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.

Confidentiality Notice: This message contains information that may be privileged or confidential and is the property of　Rosewill Technologies,　Inc. It　is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.


--------------------------Original Message--------------------------
Subject: Fwd: Missing Plastic hard drive brackets
From: Tom
Date: 10:21 P.M., 2 Apr 2019
To: rma@rosewill.com

Hello,

Please see the email chain below.

Thank you

Tom

---------- Forwarded message ---------
From: Rosewill Tech Support <techsupport@rosewill.com>
Date: Tue, Apr 2, 2019 at 6:36 PM
Subject: RE: Missing Plastic hard drive brackets
To: Tom
Hello Tom,

The most effective way for us to help you with your problem is to put in a request to our warehouse and have them check for the left side plastic hard drive mounting brackets for RSV-L4500 since we usually do not carry these parts independently from the item.

In this way, you will not be inconvenienced to send the whole item back. Once the warehouse is able to locate the part, they will ship it out directly to you at our cost. However, we must note that this process may take a few weeks to process and ship it and we cannot offer 100% guarantee that we have them on hand.

Please provide Original Invoice from authorized dealers and your current shipping address to process your request under warranty coverage.

If you still require any assistance, please feel free to reply directly to this email.

Please click here to rate my service. We value your feedback!
Sincerely,
Helen
Rosewill Support Service


Support Website: http://www.rosewill.com/support/index.aspx
Support Email Address: techsupport@rosewill.com
Call Center Hours: 1-800-575-9885 8AM - 5PM PST,　Monday – Friday

Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.

Confidentiality Notice: This message contains information that may be privileged or confidential and is the property of　Rosewill Technologies,　Inc. It　is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.


--------------------------Original Message--------------------------
Subject: Missing Plastic hard drive brackets
From: Tom
Date: 4:34 P.M., 2 Apr 2019
To: techsupport@rosewill.com
I purchased RSV-L4500 on Amazon and it came with only Right side plastic hard drive mounting brackets. I am unable to mount any drives into any of the bays.

How do I go about getting the correct brackets?

Thank you.