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- [count] => 3
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- (
- [id] => 4273
- [subject] => Period of report incorrect
- [created_at] => 2015-09-29 19:54:52
- [updated_at] => 2016-06-26 02:48:10
- [date_of_last_reply] => 2015-09-30 14:01:22
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- [labels] => Resolve SLA Failed, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 2643
- [company_name] => Dos Health Management, Inc.
- [customer] => Mercy Cruz
- [customer_email] => mcruz@doshealthcare.com
- [assigned_user] => Thomas VanAntwerp
- [assigned_user_email] => tvanantwerp@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
- [1] => Array
- (
- [id] => 4637
- [subject] => Payroll report
- [created_at] => 2015-10-06 19:51:38
- [updated_at] => 2016-06-26 03:35:56
- [date_of_last_reply] => 2015-10-19 20:39:16
- [time_since_open] => 266.31
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- [msa_priority] => Medium
- [dev_ticket_number] => 2643
- [company_name] => Town and Country Nursing Center, L.L.C.
- [customer] => Jackie Yetman
- [customer_email] => jackie@townandcountryhealth.com
- [assigned_user] => Michelle Dresp
- [assigned_user_email] => mdresp@smartlinxsolutions.com
- [assigned_group] => Customer Support
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- [id] => 5526
- [subject] => Wage Change notice
- [created_at] => 2015-10-23 15:42:09
- [updated_at] => 2016-06-26 03:42:03
- [date_of_last_reply] => 2016-03-23 13:57:07
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- [labels] => Resolve SLA Failed, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 2643
- [company_name] => Methodist Church Home For The Aged In The City of New York Fund
- [customer] => Norma Christian
- [customer_email] => nchristian@mchny.org
- [assigned_user] => Thomas VanAntwerp
- [assigned_user_email] => tvanantwerp@smartlinxsolutions.com
- [assigned_group] => Customer Support
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- [] => Array
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- (
- [id] => 1547
- [subject] => Report Configuration
- [created_at] => 2015-08-06 21:33:27
- [updated_at] => 2016-06-26 03:42:02
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- [msa_priority] => Medium
- [dev_ticket_number] =>
- [company_name] => Platinum Hr Management LLC
- [customer] => Ricardo Moreno
- [customer_email] => rmoreno@platinumhrm.com
- [assigned_user] => Slava Zeif
- [assigned_user_email] => szeif@smartlinxsolutions.com
- [assigned_group] => Solutions Delivery
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- [1] => Array
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- [id] => 5465
- [subject] => SR - S. Zeif | ACA Waiver Dates
- [created_at] => 2015-10-22 14:48:33
- [updated_at] => 2016-06-27 02:27:34
- [date_of_last_reply] => 2015-12-16 17:57:59
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- [msa_priority] => Medium
- [dev_ticket_number] =>
- [company_name] => ABCM Corporation
- [customer] => Lois Hicks
- [customer_email] => lhicks@abcmcorp.com
- [assigned_user] => Slava Zeif
- [assigned_user_email] => szeif@smartlinxsolutions.com
- [assigned_group] => Solutions Delivery
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- [1] => Array
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- [id] => 751
- [subject] => shift bonus not charging to second position
- [created_at] => 2015-07-28 19:15:41
- [updated_at] => 2016-06-26 02:48:08
- [date_of_last_reply] => 2015-09-03 13:18:40
- [time_since_open] => 336.34
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- [status] => open
- [priority] => 5
- [workable] => No
- [labels] => Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 1856
- [company_name] => Charles T. Sitrin Network of Homes & Services, Inc.
- [customer] => Patty Cittadino
- [customer_email] => pcittadino@sitrin.com
- [assigned_user] => Brandon Tahquette
- [assigned_user_email] => btahquette@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
- [1] => Array
- (
- [id] => 4428
- [subject] => Timecard Heritage
- [created_at] => 2015-10-02 14:21:24
- [updated_at] => 2016-06-26 03:32:53
- [date_of_last_reply] => 2016-04-15 15:31:14
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- [msa_priority] => Medium
- [dev_ticket_number] => 1856
- [company_name] => ABCM Corporation
- [customer] => Cheryl Becker
- [customer_email] => cbecker@abcmcorp.com
- [assigned_user] => Matt Johnston
- [assigned_user_email] => mjohnston@smartlinxsolutions.com
- [assigned_group] => Customer Support
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- [2] => Array
- (
- [count] => 1
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- [id] => 5213
- [subject] => Constraints in secondary jobs NOT WORKING
- [created_at] => 2015-10-19 13:39:00
- [updated_at] => 2016-06-26 02:37:55
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- [labels] => Marked Urgent, Resolve SLA Failed, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 1851
- [company_name] => Christian Health Care Center (inc)
- [customer] => Patricia Mercurio
- [customer_email] => pmercurio@chccnj.org
- [assigned_user] => Brandon Tahquette
- [assigned_user_email] => btahquette@smartlinxsolutions.com
- [assigned_group] => Customer Support
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- [3] => Array
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- [count] => 1
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- [id] => 4398
- [subject] => Single Sign On Functionality Defect
- [created_at] => 2015-10-01 19:38:26
- [updated_at] => 2016-06-26 03:35:56
- [date_of_last_reply] => 2016-01-22 19:22:00
- [time_since_open] => 271.32
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- [labels] => Resolve SLA Failed, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 2639
- [company_name] => Wilmac Corporation
- [customer] => Angela Raudebaugh
- [customer_email] => araudebaugh@mcwil.com
- [assigned_user] => Michelle Dresp
- [assigned_user_email] => mdresp@smartlinxsolutions.com
- [assigned_group] => Customer Support
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- [4] => Array
- (
- [count] => 1
- [cases] => Array
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- [0] => Array
- (
- [id] => 4251
- [subject] => EARLY/LATE CODES- all ahs
- [created_at] => 2015-09-29 15:37:28
- [updated_at] => 2016-06-26 03:42:02
- [date_of_last_reply] => 2015-10-16 15:55:41
- [time_since_open] => 273.49
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- [time_since_last_reply] => 256.47
- [status] => open
- [priority] => 5
- [workable] => No
- [labels] => Marked Urgent, Resolve SLA Failed, Responded, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 2578
- [company_name] => Platinum Hr Management LLC
- [customer] => PHRM BSilber
- [customer_email] => basilber12@aol.com
- [assigned_user] => Bobby Mathes
- [assigned_user_email] => rmathes@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
- )
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- [5] => Array
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- [count] => 1
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- [0] => Array
- (
- [id] => 3831
- [subject] => Statistics Screen - Shoreview
- [created_at] => 2015-09-21 20:25:26
- [updated_at] => 2016-06-28 21:33:24
- [date_of_last_reply] => 2015-09-28 13:57:15
- [time_since_open] => 281.29
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- [time_since_last_reply] => 274.56
- [status] => open
- [priority] => 5
- [workable] => No
- [labels] => Resolve SLA Failed, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 3626
- [company_name] => Cassena Care
- [customer] => Cheryl Canciani
- [customer_email] => ccanciani@cassenacare.com
- [assigned_user] => Brandon Tahquette
- [assigned_user_email] => btahquette@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
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- )
- [6] => Array
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- [count] => 1
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- (
- [id] => 3124
- [subject] => Performance Review
- [created_at] => 2015-09-04 20:37:40
- [updated_at] => 2016-06-28 21:43:18
- [date_of_last_reply] => 2015-11-24 20:23:33
- [time_since_open] => 298.28
- [time_since_last_update] => 0.23
- [time_since_last_reply] => 217.29
- [status] => open
- [priority] => 4
- [workable] => No
- [labels] => Backlog - Enhancement, Resolve SLA Failed, Response SLA Failed, Update Today
- [msa_priority] => Low
- [dev_ticket_number] => 2474
- [company_name] => Moravian Hall Square of Nazareth, Pa, Inc.
- [customer] => Monica Bustamante
- [customer_email] => monicab@moravian.com
- [assigned_user] => Heidi Mitchum
- [assigned_user_email] => hmitchum@smartlinxsolutions.com
- [assigned_group] => Customer Support
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- [7] => Array
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- [count] => 1
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- [0] => Array
- (
- [id] => 2441
- [subject] => advice layout
- [created_at] => 2015-08-21 14:26:19
- [updated_at] => 2016-06-26 03:32:52
- [date_of_last_reply] => 2016-01-04 15:55:55
- [time_since_open] => 312.54
- [time_since_last_update] => 2.99
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- [status] => open
- [priority] => 5
- [workable] => No
- [labels] => Resolve SLA Failed, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 3096
- [company_name] => Bay Medical Care Facility (inc)
- [customer] => Renee Panzer
- [customer_email] => reneepanzner@bcmcf.com
- [assigned_user] => Michelle Dresp
- [assigned_user_email] => mdresp@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
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- [8] => Array
- (
- [count] => 1
- [cases] => Array
- (
- [0] => Array
- (
- [id] => 2371
- [subject] => Bethlehem Commons & Kenwood Manor Union Personal Time Accrual for 10/1/15
- [created_at] => 2015-08-20 14:44:32
- [updated_at] => 2016-06-26 02:37:54
- [date_of_last_reply] => 2015-10-01 15:38:29
- [time_since_open] => 313.52
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- [time_since_last_reply] => 271.49
- [status] => open
- [priority] => 5
- [workable] => No
- [labels] => Resolve SLA Failed, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 2589
- [company_name] => Lutheran Care Network
- [customer] => Jodi Mayforth
- [customer_email] => jmayforth@tlcn.org
- [assigned_user] => Matt Johnston
- [assigned_user_email] => mjohnston@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
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- )
- [9] => Array
- (
- [count] => 1
- [cases] => Array
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- [0] => Array
- (
- [id] => 1442
- [subject] => Approval of timecards is being allowed with missing punches
- [created_at] => 2015-08-05 21:20:41
- [updated_at] => 2016-06-27 15:23:40
- [date_of_last_reply] => 2016-01-05 20:46:39
- [time_since_open] => 328.25
- [time_since_last_update] => 1.50
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- [status] => open
- [priority] => 5
- [workable] => No
- [labels] => Marked Urgent, Resolve SLA Failed, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 2379
- [company_name] => Touchstone Communities, Inc.
- [customer] => James Starrett
- [customer_email] => jstarrett@touchstone-communities.com
- [assigned_user] => Bobby Mathes
- [assigned_user_email] => rmathes@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
- )
- )
- [10] => Array
- (
- [count] => 1
- [cases] => Array
- (
- [0] => Array
- (
- [id] => 893
- [subject] => ACA additional record problem
- [created_at] => 2015-07-30 14:20:52
- [updated_at] => 2016-06-26 02:37:36
- [date_of_last_reply] => 2015-12-07 15:57:08
- [time_since_open] => 334.54
- [time_since_last_update] => 3.03
- [time_since_last_reply] => 204.47
- [status] => open
- [priority] => 5
- [workable] => No
- [labels] => Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 2334
- [company_name] => ABCM Corporation
- [customer] => Lois Hicks
- [customer_email] => lhicks@abcmcorp.com
- [assigned_user] => Brandon Tahquette
- [assigned_user_email] => btahquette@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
- )
- )
- [11] => Array
- (
- [count] => 1
- [cases] => Array
- (
- [0] => Array
- (
- [id] => 818
- [subject] => Pay Rates not stable?
- [created_at] => 2015-07-29 16:14:44
- [updated_at] => 2016-06-26 03:35:43
- [date_of_last_reply] => 2015-09-01 15:08:08
- [time_since_open] => 335.46
- [time_since_last_update] => 2.99
- [time_since_last_reply] => 301.51
- [status] => open
- [priority] => 5
- [workable] => No
- [labels] => Resolve SLA Failed, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 2084
- [company_name] => Hyatt Family Facilities
- [customer] => Roxanne Luane
- [customer_email] => roxanne@hyattff.com
- [assigned_user] => Matt Johnston
- [assigned_user_email] => mjohnston@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
- )
- )
- [12] => Array
- (
- [count] => 1
- [cases] => Array
- (
- [0] => Array
- (
- [id] => 796
- [subject] => Mobile App Notifications
- [created_at] => 2015-07-29 15:14:11
- [updated_at] => 2016-06-26 02:37:35
- [date_of_last_reply] => 2015-12-29 14:36:56
- [time_since_open] => 335.50
- [time_since_last_update] => 3.03
- [time_since_last_reply] => 182.53
- [status] => open
- [priority] => 5
- [workable] => No
- [labels] => Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 2460
- [company_name] => MORAVIAN VILLAGE OF BETHLEHEM
- [customer] => Justin Michaels
- [customer_email] => jmichaels@moravianvillage.com
- [assigned_user] => Heidi Mitchum
- [assigned_user_email] => hmitchum@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
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- )
- [13] => Array
- (
- [count] => 1
- [cases] => Array
- (
- [0] => Array
- (
- [id] => 682
- [subject] => GL Not running again
- [created_at] => 2015-07-28 12:50:19
- [updated_at] => 2016-06-26 03:42:01
- [date_of_last_reply] => 2015-10-20 17:43:33
- [time_since_open] => 336.60
- [time_since_last_update] => 2.98
- [time_since_last_reply] => 252.40
- [status] => open
- [priority] => 5
- [workable] => No
- [labels] => Resolve SLA Failed, Response SLA Failed, Update Today, Waiting - Maintenance
- [msa_priority] => Medium
- [dev_ticket_number] => 2254
- [company_name] => Communicare Health Services, Inc.
- [customer] => Brenda Spath
- [customer_email] => bspath@chs-corp.com
- [assigned_user] => Michelle Dresp
- [assigned_user_email] => mdresp@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
- )
- )
- [14] => Array
- (
- [count] => 1
- [cases] => Array
- (
- [0] => Array
- (
- [id] => 638
- [subject] => Payroll
- [created_at] => 2015-07-27 18:07:03
- [updated_at] => 2016-06-28 20:11:58
- [date_of_last_reply] => 2015-11-02 20:28:03
- [time_since_open] => 337.38
- [time_since_last_update] => 0.30
- [time_since_last_reply] => 239.28
- [status] => open
- [priority] => 4
- [workable] => No
- [labels] => Update Today, Waiting - Maintenance
- [msa_priority] => Low
- [dev_ticket_number] => 1678
- [company_name] => TEN BROECK COMMONS
- [customer] => Sara Troeger
- [customer_email] => saraa.troeger@tenbroeckcommons.com
- [assigned_user] => Thomas VanAntwerp
- [assigned_user_email] => tvanantwerp@smartlinxsolutions.com
- [assigned_group] => Customer Support
- )
- )
- )
- )
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