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Rollbit chat history

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Aug 9th, 2024
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  1. Conversation with Rollbit
  2. Started on August 6, 2024 at 10:50 PM UTC time UTC (GMT+0000)
  3.  
  4. --- August 6, 2024 ---
  5.  
  6. 10:50 PM | db888: Hi there I am awaiting my withdrawal in LTC
  7.  
  8. 10:50 PM | Operator: You’ll get replies here and in your email:
  9. βœ‰οΈ db888
  10. Our usual reply time
  11. πŸ•’ A few minutes
  12.  
  13. 10:50 PM | Inori from Rollbit: Hey, I will have a look at your withdrawals!
  14.  
  15. 10:51 PM | db888: TY its the most recent one ~479 LTC
  16.  
  17. 10:51 PM | Inori from Rollbit: Thanks for your patience while we take a closer look at your withdrawal. We're committed to getting withdrawals reviewed as efficiently as we can.
  18.  
  19. This is a regular procedure for withdrawals to ensure there are no errors on our end and depending on our workload, this could take a few minutes or up to several hours.
  20.  
  21. If the status of your withdrawal changes from 'Pending' to 'Contact Support' you don't have to worry about it, as you have contacted us just now.
  22.  
  23. There's no further action required on your part, feel free to close the ticket and check back later. We will be in contact as soon as we have an update!
  24.  
  25. 10:52 PM | db888: Ok thanks, how long until it is processed?
  26.  
  27. 10:55 PM | Inori from Rollbit: There is no ETA that I can provide you at the moment.
  28.  
  29. 10:56 PM | db888: Ok thanks Inori. I'll contact support again soon if I don't receive it
  30.  
  31. --- August 7, 2024 ---
  32.  
  33. 09:18 AM | db888: Hi there, I still haven't received my withdrawal after 10 hours. Are you able to look into this?
  34.  
  35. 09:21 AM | Montie from Rollbit: Hi there,
  36.  
  37. This is awaiting action from our provider. This may take a couple days for them to resolve!
  38.  
  39. Once actioned we will let you know!
  40.  
  41. Thanks.
  42.  
  43. 09:21 AM | db888: Ok thanks for the update Montie. I hope they get to it soon!
  44.  
  45. --- August 9, 2024 ---
  46.  
  47. 02:05 PM | R0cky from Rollbit: Hey,
  48.  
  49. Your account has been flagged to complete KYC.
  50.  
  51. To assist us in progressing this request, please can you complete KYC here: https://rollbit.com/verification (https://rollbit.com/verification)
  52.  
  53. Kind Regards,
  54. The Rollbit Support Team.
  55.  
  56. <Redacted long chat: Chat regarding KYC here - successfully verified KYC L1, L2, L3, L4>
  57.  
  58. 04:03 PM | R0cky from Rollbit: Perfect thank you, allow us some time to check this with a colleague for you!
  59.  
  60. 04:04 PM | db888: Ok thanks R0cky, I was keen on playing. Let me know how long you expect this to take
  61.  
  62. 04:05 PM | R0cky from Rollbit: I have escalated this to the appropriate department for you.
  63.  
  64. My colleague will provide you with an update here, please note this could take several minutes up to several hours depending on our workload!
  65.  
  66. 04:05 PM | db888: Ok thanks for your effort. I'll await an update
  67.  
  68. 04:50 PM | Razer from Rollbit: Thanks for your patience here as we carried out some additional checks.
  69.  
  70. Can you please confirm your current physical location?
  71.  
  72. 04:54 PM | db888: Hi Razer, currently visiting parents in Aus before heading to SG
  73.  
  74. 04:54 PM | Razer from Rollbit: Thanks for following up. Australia is where you've always accessed Rollbit from, correct?
  75.  
  76. 04:55 PM | db888: Not always no. I have a property in New Delhi India and travel through SG, Canada too
  77.  
  78. 04:58 PM | Razer from Rollbit: Thanks for following up. We can see the only location you've access Rollbit from is Australia, both based on locale and residential IPs.
  79.  
  80. Everything else has been via VPN addresses. Unfortunately, this puts our license at direct risk so we have no choice but to close your account today.
  81.  
  82. Please do not open further accounts on Rollbit.
  83.  
  84. 04:58 PM | db888: Ok what happens to my withdrawal?
  85.  
  86. 05:05 PM | Montie from Rollbit: Hi there,
  87.  
  88. Your account has been closed as you are accessing from a Restricted Region, which is in breach of our Terms & Conditions.
  89.  
  90. Your original deposits have already been returned. Please see your accounts closing stats:
  91.  
  92. Lifetime Deposits 97809.46
  93. Lifetime Withdrawals 136401.64
  94.  
  95. Thanks.
  96.  
  97. 05:08 PM | db888: That doesn't sound right. What about the 28k pending withdrawal from winnings before you just decided to close the account? I was told that would hit within "a few hours" days ago
  98.  
  99. 05:09 PM | Montie from Rollbit: You are not permitted to access Rollbit from a restricted region. All original deposits have been returned. Thanks.
  100.  
  101. 05:10 PM | db888: Not true. I deposited ~$10k on the night of said withdrawal?
  102.  
  103. 05:11 PM | Montie from Rollbit: Your closing stats are as follows:
  104.  
  105. ​Lifetime Deposits 97809.46
  106. ​Lifetime Withdrawals 136401.64
  107. ​Net +38,592.18
  108.  
  109. Thanks.
  110.  
  111. 05:12 PM | db888: You just said all original deposits have been returned, but that's not ture
  112.  
  113. 05:13 PM | Montie from Rollbit: You have already had all funds deposited returned. Your account was closed in overall profit. Thanks.
  114.  
  115. 05:14 PM | db888: So you invited me from Stake's Diamond list, let me play until you deemed feasiable and then when I withdraw you decide to withold funds? Is that the type of business you do?
  116.  
  117. 05:18 PM | R0cky from Rollbit: Hey there,
  118.  
  119. Your account has been closed as you are accessing from a Restricted Region, which is in breach of our Terms & Conditions.
  120. ​
  121. Your original deposits have already been returned. Please see your accounts closing stats:
  122. ​
  123. ​Lifetime Deposits 97809.46
  124. ​Lifetime Withdrawals 136401.64.
  125.  
  126. Your account has been closed already in significant profit here. Please do not attempt to create more Rollbit accounts,
  127.  
  128. Thank you for understanding,
  129.  
  130. Kind regards
  131. The Rollbit Support Team.
  132.  
  133. 05:20 PM | db888: You're failing to answer my question so will raise public awareness about this. Hopefully Razer / the founding team decide to do the right thing and return my withdrawal.
  134.  
  135. 05:20 PM | db888: A user being in profit is not a legit excuse to steal funds, but again, if that's the type of business you run then good luck
  136.  
  137. ---
  138. Exported from Rollbit on August 9, 2024 at 05:21 PM UTC time UTC (GMT+0000)
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