const db = require("enmap");
  if (message.author.bot) return;
    if (message.channel.type !== `text`) {
        let active = await bot.db.get(`support_${message.author.id}`);
          let guild = client.guilds.get(`guildID`);
            let channel, found = true;
              try{
                if (active) client.channels.get(active.channelID).guild;
              } catch (e) {
                found = false;
              }
      if (!active || !found) {

          active = {};

          channel = await guild.channels.create(`${message.author.username}-${message.author.discriminator}`, {
              parent: `522562841123880977`,
              topic: `When this support ticket is complete do *complete* to close the ticket | Support ticket for ${message.author.tag} | ID: ${message.author.id}`
          });

          let author = message.author;

            //embed
          const newChannel = new Discord.MessageEmbed()
                  .setColor(0x36393e)
                  .setAuthor(author.tag, author.displayAvatarURL())
                  .setFooter("Support Ticket Created")
                  .addField(`User`, author)
                  .addField("User's ID", author.id)

          await channel.send(newChannel);

          //sends user the confirmation
          const newTicket = new Discord.MessageEmbed()
              .setColor(0x36393e)
              .setAuthor(`Hello, ${author.tag}`, author.displayAvatarURL())
              .setFooter("Support Ticket Created")

              //sends pm embed
              await author.send(newTicket);

              //updates data
              active.channelID = channel.id;
              active.targetID = author.id

      }

        //sends the message author said into support channels
        channel = client.channels.get(active.channelID);

        //create dm embed
        const dm = new Discord.MessageEmbed()
            .setColor(0x36393e)
            .setAuthor(`Thank you, ${message.author.tag}`, message.author.displayAvatarURL())
            .setFooter(`Your message has been sent! A staff member will be in contact with you soon!`)

              //sends embed
              await message.author.send(dm);

              const embed = new Discord.MessageEmbed()
                    .setColor(0x36393e)
                    .setAuthor(message.author.tag, message.author.displayAvatarURL())
                    .setDescription(message.content)
                    .setFooter(`Message Recieved -- ${message.author.tag}`)

                    //sends embed
                await channel.send(embed);

                //updates database
                db.set(`support_${message.author.id}`, active);
                db.set(`supportChannel_${channel.id}`, message.author.id);
                return;
    }

        let support = await bot.db.get(`supportChannel_${message.channel.id}`);

        if (support) {

          support = await bot.db.get(`support_${support}`);

          let supportUser = client.users.get(support.targetID);
          if  (!supportUser) return message.channel.delete();

          if (message.content.toLowerCase() === `*complete`) {

                const complete = new Discord.MessageEmbed()
                      .setColor(0x36393e)
                      .setAuthor(`Hey, ${supportUser.tag}`, supportUser.displayAvatarURL())
                      .setFooter(`Ticket Closed -- Justice County Roleplay`)
                      .setDescription(`*Your ticket has been marked as **complete**. If you whish to re-open this or create a new one, please PM/DM the discord bot (JCRP Bot) *`)

                      //sends the message
                      supportUser.send(complete);

                      //deletes the support channel
                      message.channel.delete();

                      db.delete(`support_${support.targetID}`);

          }

          //embed
          const embed = new Discord.MessageEmbed()
              .setColor(0x36393e)
              .setAuthor(message.author.tag, message.author.displayAvatarURL())
              .setFooter(`Message Recieved -- Justice County Roleplay`)
              .setDescription(message.content)

        // sends the embed in dm
        client.users.get(support.targetID).send(embed)

        message.delete({timeout: 1000});

        //modifys the embed
        embed.setFooter(`Message Sent -- ${supportUser.tag}`).setDescription(message.content);

        //sends and returns
        return message.channel.send(embed)

        }