Fuzzy Service Quality Journal

Fuzzy application in service quality analysis: An empirical study
http://www.sciencedirect.com/science/article/pii/S0957417409004795

Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society
http://www.emeraldinsight.com/journals.htm?articleid=1846888&show=abstract

A fuzzy SERVAQUL model for evaluating service quality of service industry
http://ieeexplore.ieee.org/xpl/articleDetails.jsp?reload=true&arnumber=4670847

paper 3, A Fuzzy Method for Service Quality Evaluation under Correlation Context
http://asmedl.org/ebooks/asme/asme_press/859827/859827_paper3

Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
http://www.emeraldinsight.com/journals.htm?articleid=1881354&show=abstract