Hey, my names Sebastian from T-Mobile EIT support. I'm calling regarding a ticket opened by this store stating you were having some internet connectivity issues. Are you still having these issues or should I go ahead and close this ticket?

* they say close ticket

Okay, for security reasons may you please read out your NTID for me?

* note it down

I have been prompted with 2 security questions (read out)
(find here https://passwordreset.t-mobile.com/Courion/accountcourier/ *2nd option is security questions reset method*)

* note down answers and make sure it works to reset but dont reset yet

The ticket has been closed, have a nice rest of your shift.