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a guest May 22nd, 2019 63 Never
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  1. Hey, my names Sebastian from T-Mobile EIT support. I'm calling regarding a ticket opened by this store stating you were having some internet connectivity issues. Are you still having these issues or should I go ahead and close this ticket?
  2.  
  3. * they say close ticket
  4.  
  5. Okay, for security reasons may you please read out your NTID for me?
  6.  
  7. * note it down
  8.  
  9. I have been prompted with 2 security questions (read out)
  10. (find here https://passwordreset.t-mobile.com/Courion/accountcourier/ *2nd option is security questions reset method*)
  11.  
  12. * note down answers and make sure it works to reset but dont reset yet
  13.  
  14. The ticket has been closed, have a nice rest of your shift.
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