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Hi, everyone.
This is Jeff with the Overwatch Team.

Really excited to be back here in 2020

for our first Developer Update.

So, everyone on the Overwatch Team

listens to and gets a ton of feedback
about the game,

and we love hearing from you.

And in the past few months, I would say -

this isn't based on science -

there are 2 topics that come up the most,
that we hear of the most.

One is, "What's the team's philosophy
on balance?

And could the team balance the game
more frequently and/or better?"

That comes up a lot -

a lot of discussion about the balance
of gameplay and hero balance.

And then the other thing that we hear
a lot of feedback and comments on

is the concept of the meta of the game:

"What heroes are played?

Are there other heroes that are viable
to be played at any time?

And what could the Overwatch Team do

to make sure that the meta was moving
along more fluidly and more frequently?"

So, I want to spend
today's Developer Update

talking about some things
that we're doing very soon

that will address these 2 points -

balance and the meta.

So, let's start with balance.

I think everybody's interested in balance
in some way or another.

In the past, the Overwatch Team
has faced some criticism

for being a little bit slow
when it comes to our balance patches.

We've often heard that players want to see
balance more frequently,

they want us to try more things,

they want us to be more aggressive
with changes,

they want us to be willing
to revert changes

that the community perceives
as not being good.

We have tried to use the Public Test Realm
in the past to test some balance changes,

but as you know, things stay on the PTR -

the Public Test Realm -
for quite some time,

and we don't always make
a lot of dramatic changes

once something makes its way
to the Public Test Realm.

We have something that I think
is really cool and really exciting

in the pipe, and in the works,
that will be coming soon to Overwatch,

which is called the Experimental card.

So, our main play cards, as you know,

there's Quick Play, Competitive,
the Game Browser,

which we call our main play cards.

Every now and then, coming in the future,

you will see a card pop-up
that says "Experimental."

This Experimental card
will be some number of changes.

They might be related to hero balance,
they might be related to other things.

We could be testing changes
to the way one of our game modes works,

like the Control game mode
and how it works in Competitive.

It doesn't have to be balance-related.

But the Experimental card will come up
every now and then

when we want to test something,

and it will give
all players of Overwatch...

Not just players who want to go
to the PTR, but all players,

including console players,

will be able to use the Experimental card

to test changes out
that we're trying as a development team.

The really cool thing about
the Experimental card

is because it is in
the main game of Overwatch

and not some separate Public Test Realm,

you'll still be leveling up
your Overwatch account,

you'll still get rewards.

If we were running something like -
if you remember, way back when -

we had D.Va's Nano Cola Challenge,

and if you got 9 wins we gave you a skin,
that would apply.

If the Experimental card was up,

those wins would count
in the Experimental card.

So, we feel like players will be rewarded.

You don't have to change your behavior.

It should drive a lot more players
to helping us test out changes.

Also, unlike the Public Test Realm,

the point of the Experimental card
is not stability and bug testing.

That's not what we're looking for
in the Experimental card.

We're looking at gameplay changes,

and player reactions
to those gameplay changes.

So, we really welcome all of you
to check this out.

It's going to take us a few weeks
to get the first Experimental card up,

so please be patient with us,

but you'll notice it
when we add it to the game.

And we really welcome -

in addition to our PC players
who have been helping us test

on the Public Test Realm -

really welcome
the entire console community

to now help us try out new
and fun ways of playing Overwatch

and providing us with feedback.

Along with the Experimental card,

we're also going to change
our balance philosophy,

which is going to be:
balance more frequently,

more aggressively,

and be less concerned
with trying something out

and maybe pulling it back later.

So, that's a change.

We're going to try
some pretty aggressive balance changes.

We are going to
deliberately target the meta.

Before, we used to balance
with stability in mind -

stability of the entire game,
all players in mind.

Now we are going to balance
more aggressively targeting the meta,

and moving you off of the meta
as frequently as possible,

which means some heroes might get buffed,

some heroes might get some changes
to make them weaker.

When that happens,
we might revert it a few weeks later.

So, be looking for
this type of balancing to happen.

Be looking for changes
in the Experimental card,

some of which will never go live.

Just because you see it
on the Experimental card

doesn't mean
it's going to happen in Overwatch.

These are some balance changes
that are going to be different

and coming soon to Overwatch,

and all of this is based on
what we've been hearing from you.

We've been hearing this is what you want.

You want us to balance more frequently,

you want us to target the meta,

you want these changes
to happen more often,

and you want us to include you
in the process more.

So all of this is designed
to address that feedback.

Now, I'd like to talk about Season 21
of Competitive for a minute.

Season 21 of Competitive,

we are going to try something

that's going to be very new
and very different

to help move players off of the meta,

or to prevent players from stagnating
on any one meta too long.

Coming with Season 21 -

which begins in March, so you have
some time to prepare for this -

coming with Season 21,

we will be introducing
to Competitive only -

this will not affect Quick Play, it will
not affect any of the Arcade modes -

we will be introducing hero pools.

Like we have map pools,

what hero pools mean is for that week -

and the hero pool
will only last for one week,

and then there will be a new hero pool -

there will be some heroes that will not be
included in the hero pool.

For example,
in the first week of the hero pool -

let's say Season 21 had just started -

maybe Orisa, Sigma,
Mei and Moira are not in the hero pool.

So players will have to think
of a new strategy

that doesn't involve those heroes,

and that will last for one week,

and then the hero pool will change.

Again, this is Competitive only.

This is targeted at
keeping the meta fluid,

or the meta from stagnating,

and really getting to more hero diversity.

Now, we know there are some challenges
with this concept.

This is what I would consider
to be something

that we would be willing to change

if we don't feel like
it's going correctly.

We could make the hero pools last longer,

we can make the hero pools move faster,

we can make the hero pools change
every match.

There are all sorts of ways
that we could adjust on this,

but, starting with Season 21,

we're going to start it with
a weekly hero pool.

Very exciting is that the Overwatch League
is excited about this idea as well,

and they will be implementing
a version of hero pools as well,

and the Overwatch League
will be releasing a blog

describing how they approach hero pools.

And they were very excited to see
the meta moving more frequently, also.

Also, I just want to say how excited
for the 2020 season -

which is starting soon
for the Overwatch League - we all are.

So, as you can see, there are some
very big changes coming to Overwatch.

As always, we are listening to you,

and if we feel like any of these things
aren't working out,

well, we're always open to change
and iteration.

We have that Experimental card,

we have hero pools coming to Season 21.

Now, that's not all.

As always, there's a huge
anti-cheat effort going on.

It's in my best interests
and the game's best interests

not to discuss the details
of what's happening for anti-cheat,

but we have some major things
in the next 2 patches

going in to address anti-cheat.

And, as always, all of the reports
are super helpful to us.

Please keep those coming.
We really love your help with anti-cheat.

We have a big Workshop update,

which we'll be releasing either
a blog post or a forum post about,

so you can read all of the details there.

There are some other fun quality-of-life
things coming down the pipe.

Pretty soon there's going to be
some great improvements to replays.

You're going to be able to pin a replay.

So if one of your 10 replays
is very special to you

and you want to save it for that patch,

you can pin it and always go back to it.

And we're working on the ability for you
to share your replays with other players,

where they could play your replay
in their version of Overwatch.

I think this will be really fun
for content creators in particular.

You'll be able to do really cool things

with some shared replays
from your communities.

I think that will be really great.

And we've got some quality-of-life
improvements coming to the Career Profile

that some of you
have been asking for for ages.

So, Career Profile, it's going to get
a major overhaul for Overwatch 2,

but that's way further down the pipe.

That's not in the immediate future.

But for the current Overwatch game,

we want to do a light refresh
of the Career Profile

and clean up some things that have been
bothering a lot of us for some time.

So, in the meantime,

we're going to have some things
like the ability to sort player icons

coming to the Career Profile
in the next few months.

So, that's a lot of what we're working on
for the live game right now.

I know you're going to give us a ton of
feedback and I can't wait to hear it all.

We're really excited,

I think most of all
for this Experimental card,

because it will let so many of you
help us make the game better.

Thank you for everything,
and let's hope we have a great 2020.