IT Support Ticketing System
Preface
To keep track of jobs undertaken by the IT department at KUSU, we are using a ticketing system to log incidents.
Implementation
Early testing of the ticketing system was undertaken in previous months, it integrates with our existing website and we can expand it to our needs.
During this week all IT incidents have been logged using the system, The total number of hours worked in IT this week whilst reducing TOIL gained during freshers week so far have been 12 hours between Monday & Tuesday.
Incidents recorded
The following incidents have been recorded over the 12 hour working period:

1.PROBLEM : 'Server is down'

2. PROBLEM : Bars system authentication keeps failing

3. ACTIVITY : Shop orders procssed

4. ACTIVITY : Arrange website committee

5. ACTIVITY : Order additional Occupida keypad for the shop

6. ACTIVITY : User registration Procedure

7. PROBLEM : Lounge 2 Network connection

8. ACTIVITY : Recover data for P.Bailey

9. PROBLEM : Union Update URL repeating

10. ACTIVITY : Increase Keele quota for sta12

11. ACTIVITY : Telephone & Diary request for A.Hartley

12. RESOURCE : Powerpoint Meeting Room 2-3 27th October

13. ACTIVITY : Add Flash banner to website

14. ACTIVITY : Help C.Eagles change WMYSS Article

15. ACTIVITY : CHIP Dell 3110 Toner cartridges

With a total of 33 comments made on all tickets.