API tools faq
paste
Advertisement
Guest User

ha your mama gey

a guest
Oct 17th, 2018
348
0
Never
Add comment
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
text 8.31 KB | None | 0 0
raw download clone embed print report
  1. Damon
  2. 3:14 PM
  3. Thanks for contacting Google Support. My name is Damon.
  4. Damon
  5. 3:14 PM
  6. Hello! How may I address you?
  7. epic boy
  8. 3:14 PM
  9. Levi is fine
  10. Damon
  11. 3:15 PM
  12. Hi Levi!
  13. Damon
  14. 3:15 PM
  15. I can see that your device is not turning on. Am I correct?
  16. epic boy
  17. 3:15 PM
  18. yep
  19. Damon
  20. 3:15 PM
  21. Okay!
  22. Damon
  23. 3:15 PM
  24. Don't worry. I assure you that I'm going to try my best to help you in this regard.
  25. epic boy
  26. 3:15 PM
  27. thanks!
  28. Damon
  29. 3:16 PM
  30. May I please know if you have tried any troubleshooting steps?
  31. epic boy
  32. 3:16 PM
  33. yea, i tried installing the stock recovery and rom
  34. Damon
  35. 3:17 PM
  36. Oh! Okay! I appreciate you for trying to troubleshoot all on your own.
  37. Damon
  38. 3:17 PM
  39. Before we start anything, could you please help me with the IMEI number of your device?
  40. Damon
  41. 3:18 PM
  42. To find your phone's IMEI number:
  43. - On your phone's box.
  44. - On your phone's SIM card tray.
  45. epic boy
  46. 3:18 PM
  47. yea, its 358035084681711
  48. Damon
  49. 3:19 PM
  50. Thank you so much for giving me that.
  51. Damon
  52. 3:19 PM
  53. Please allow me a minute to check it.
  54. Damon
  55. 3:20 PM
  56. Thank you so much for your patience.
  57. Damon
  58. 3:21 PM
  59. There are a few more troubleshooting steps which might help us in resolving the issue.
  60. epic boy
  61. 3:21 PM
  62. That's great!
  63. Damon
  64. 3:22 PM
  65. I may need your support and help for that. Shall we?
  66. epic boy
  67. 3:22 PM
  68. For sure, what ever it takes!
  69. Damon
  70. 3:22 PM
  71. Awesome!
  72. Damon
  73. 3:23 PM
  74. Let's start off by removing your device's cases or anything else that could be touching your power button or not allowing your charging cable to be fully inserted.
  75. epic boy
  76. 3:24 PM
  77. I'm currently using a Dbrand skin, would that need to be removed ?
  78. Damon
  79. 3:24 PM
  80. Let us try to troubleshoot by removing it.
  81. epic boy
  82. 3:25 PM
  83. just one sec, its gonna take me a little longer
  84. Damon
  85. 3:26 PM
  86. Okay!
  87. epic boy
  88. 3:26 PM
  89. Alright, its completely off
  90. Damon
  91. 3:27 PM
  92. Great! May I please know if you are you using the original USB cable and power adapter that came with the device?
  93. epic boy
  94. 3:27 PM
  95. I am
  96. Damon
  97. 3:27 PM
  98. Good!
  99. Damon
  100. 3:27 PM
  101. Check the power port of your device. Is there any dust or lint that might be preventing it from charging properly?
  102. Damon
  103. 3:28 PM
  104. If so, can you try to clear it?
  105. epic boy
  106. 3:28 PM
  107. It looks clean to me
  108. Damon
  109. 3:28 PM
  110. Awesome!
  111. Damon
  112. 3:29 PM
  113. Is the USB charging port on your device loose?
  114. epic boy
  115. 3:29 PM
  116. its pretty firm
  117. Damon
  118. 3:29 PM
  119. Great!
  120. Damon
  121. 3:30 PM
  122. Even though your device won't power on, it might still be possible to get into the bootloader menu to fix this issue.
  123. epic boy
  124. 3:30 PM
  125. before we try that
  126. Damon
  127. 3:30 PM
  128. Okay?
  129. epic boy
  130. 3:31 PM
  131. I already tried bootloader and recovery.
  132. epic boy
  133. 3:31 PM
  134. It wont launch or boot into either
  135. Damon
  136. 3:31 PM
  137. Oh! Okay!
  138. Damon
  139. 3:32 PM
  140. May I please know if you have charged your device for more than 30 minutes?
  141. epic boy
  142. 3:32 PM
  143. Yes, i left it charging for around 3 ish hours
  144. Damon
  145. 3:32 PM
  146. Amazing!
  147. Damon
  148. 3:34 PM
  149. Please allow me 2 to 3 minutes to consult my Supervisor regarding this issue.
  150. epic boy
  151. 3:34 PM
  152. Alright!
  153. Damon
  154. 3:35 PM
  155. I have a good news for you, Levi.
  156. epic boy
  157. 3:35 PM
  158. Yes?
  159. Damon
  160. 3:35 PM
  161. We have 2 warranty options for you.
  162. Damon
  163. 3:38 PM
  164. In order to proceed with that, I may need your email address on which you purchased the device.
  165. epic boy
  166. 3:38 PM
  167. I received this phone as a prize i won
  168. epic boy
  169. 3:39 PM
  170. this was in another Province while on Vacation
  171. Damon
  172. 3:40 PM
  173. Okay!
  174. Damon
  175. 3:41 PM
  176. Please stay connected.
  177. epic boy
  178. 3:41 PM
  179. For sure
  180. Damon
  181. 3:47 PM
  182. Thank you so much for your patience.
  183. Damon
  184. 3:47 PM
  185. So sorry for the delay.
  186. epic boy
  187. 3:47 PM
  188. So, can you help me out?
  189. Damon
  190. 3:47 PM
  191. Yes!
  192. epic boy
  193. 3:47 PM
  194. thank god!
  195. Damon
  196. 3:48 PM
  197. Don't worry, Levi. Everything will be sorted out.
  198. Damon
  199. 3:49 PM
  200. May I please know the email ID that you have used to login into the device that has the issue?
  201. epic boy
  202. 3:50 PM
  203. Yep, epicboy688@gmail.com
  204. epic boy
  205. 3:51 PM
  206. I had another one before that but i forgot the password to it and the Email Id i can't remember either
  207. Damon
  208. 3:53 PM
  209. Okay!
  210. Damon
  211. 3:53 PM
  212. Thank you for letting me know about it.
  213. epic boy
  214. 3:54 PM
  215. yea, sorry about that. Wish i could be more useful !
  216. Damon
  217. 3:55 PM
  218. You have been more than helpful. However, I need some information from you.
  219. epic boy
  220. 3:55 PM
  221. ok
  222. Damon
  223. 3:56 PM
  224. I'm going to send you an email asking you for the picture of the SIM card tray, Phone model, color and storage.
  225. Damon
  226. 3:56 PM
  227. Could you please help me out with it?
  228. epic boy
  229. 3:56 PM
  230. I'll need to borrow someon's phone than
  231. epic boy
  232. 3:57 PM
  233. i'll try to do it fast as possible
  234. Damon
  235. 3:57 PM
  236. If you could help me with this, I can process a replacement without any hassle.
  237. Damon
  238. 3:57 PM
  239. Thank you so much for understanding.
  240. Damon
  241. 3:57 PM
  242. Please allow me 2 to 3 minutes to draft and send you an email.
  243. Damon
  244. 4:01 PM
  245. Thank you for your patience.
  246. Damon
  247. 4:01 PM
  248. I've sent the email. Please check your mail box and confirm on receiving the email.
  249. Damon
  250. 4:02 PM
  251. I requested you to include the following information:
  252. - Picture of the SIM Card Tray
  253. - Phone Model:
  254. - Phone Color:
  255. - Phone Storage:
  256. - Full Name (First Name & Last Name):
  257. - Complete Shipping Address:
  258. - Phone Number:
  259. epic boy
  260. 4:03 PM
  261. Yes, i received the email
  262. Damon
  263. 4:04 PM
  264. After giving the information, I'm going to do 2 things for you:
  265. - Transfer the ownership on your name.
  266. - Process a replacement for you.
  267. epic boy
  268. 4:04 PM
  269. should i just reply back?
  270. Damon
  271. 4:05 PM
  272. Yes! Just reply to the email I have sent with the image and the information.
  273. epic boy
  274. 4:09 PM
  275. i just sent it
  276. Damon
  277. 4:11 PM
  278. Thank you so much!
  279. Damon
  280. 4:12 PM
  281. It is going to take around 5 to 7 minutes for the process. I know I'm asking you to stay on hold for so much time. However, I request you to please understand that my prime priority is to help you now.
  282. epic boy
  283. 4:13 PM
  284. Time doesn't matter to me when what you're doing to me is amazing!
  285. Damon
  286. 4:14 PM
  287. Thank you so much for understanding, Levi.
  288. Damon
  289. 4:14 PM
  290. Can I transfer the device on "epicboy688@gmail.com"?
  291. epic boy
  292. 4:14 PM
  293. yea, thats good
  294. Damon
  295. 4:15 PM
  296. Okay!
  297. Damon
  298. 4:18 PM
  299. Out of the two things I said, one is completed.
  300. Damon
  301. 4:19 PM
  302. I have transferred the ownership of the device on your name.
  303. Damon
  304. 4:20 PM
  305. Coming to Warranty options, we have a few different replacement options for you.
  306. epic boy
  307. 4:20 PM
  308. yes?
  309. Damon
  310. 4:21 PM
  311. The first option is Advanced Exchange. With Advanced Exchange we’ll provide you with a link to order your replacement device and it will ship to you before you need to send your defective device back.
  312. Damon
  313. 4:21 PM
  314. This way, you’re not without a phone and you can easily transfer your data from the old device to the replacement device.
  315. Damon
  316. 4:21 PM
  317. Please note, this option will require an authorization hold on a credit or debit card for the full cost of the device, but once your defective device is returned- the authorization hold is removed from your card.
  318. Damon
  319. 4:22 PM
  320. The second option is Standard Exchange. With Standard Exchange you’ll send your device back to Google, and once received and inspected- your replacement device will be shipped to you.
  321. Damon
  322. 4:22 PM
  323. With Standard Exchange, there is no need for an authorization hold, but it may take anywhere from 5-10 business days from start to finish.
  324. epic boy
  325. 4:23 PM
  326. Standard is fine with me
  327. Damon
  328. 4:23 PM
  329. Awesome!
  330. Damon
  331. 4:26 PM
  332. Congratulations, Levi!
  333. Damon
  334. 4:26 PM
  335. Processing the replacement is successful.
  336. Damon
  337. 4:26 PM
  338. You will receive an email shortly with the details.
  339. epic boy
  340. 4:27 PM
  341. Thanks you soo much.
  342. Damon
  343. 4:27 PM
  344. I hope this made you happy.
  345. epic boy
  346. 4:27 PM
  347. The Pixel 2 is my first android phone and i absolutely love it
  348. Damon
  349. 4:28 PM
  350. Great!
  351. Damon
  352. 4:28 PM
  353. We appreciate your loyalty towards Google Products.
  354. Damon
  355. 4:28 PM
  356. You've truly been very patient and kind all through this chat and also you've been very understanding.
  357. Damon
  358. 4:28 PM
  359. I'd like to thank you so much for all the efforts you've taken here, Levi!
  360. epic boy
  361. 4:29 PM
  362. no please, all credit goes to you!
  363. Damon
  364. 4:29 PM
  365. Thank you so much for letting me assist you.
  366. Damon
  367. 4:29 PM
  368. There’s a short survey coming up, we’d love to hear your feedback about our interaction today.
  369. Damon
  370. 4:30 PM
  371. Apart from this, is there anything else I may assist you with today?
  372. epic boy
  373. 4:30 PM
  374. no that's all! thank you again!
  375. Damon
  376. 4:30 PM
  377. Thanks for contacting Google. Have a Blessed Day ahead!
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement
Public Pastes
Advertisement
We use cookies for various purposes including analytics. By continuing to use Pastebin, you agree to our use of cookies as described in the Cookies Policy.  OK, I Understand
Not a member of Pastebin yet?
Sign Up, it unlocks many cool features!