Combs Resume

Susan(Sue) Combs
401 E Rhinehill Road SE
Alanta, GA  30315 / 770-207-5656
serriasun@yahoo.com
SUMMARY
Qualified Accounts Payable candidate with 15+ years in Finance. Basic computer skills, strong telephone etiquette and proven ability to support all members of staff. Prior work experience as Executive/Administrative assistant with Fortune 500 companies such as Eastman Kodak.
Highly motivated, responsible, reliable and proven ability to multi-task and manage several tasks and projects within stringent time constraints. Established results oriented skills in the areas of meeting planning, travel arranger, and customer service relations.    Budget experience in reporting customer service and sales metrics/measurements.  Very strong organization skills, building processes; consistency in developing and enhancing a solid teamwork environment.
computer skills
Typing – 75-80 wpm; Microsoft Office Package 2013 - Outlook, Word, Powerpoint, Excel and Visio; experience working in web-based & network environments. Oracle, Concur (travel & expense) health reporting database EMMA, SAP (database used for HR processes and equipment tracking for Medical equipment company).  EPIC (patient scheduling), Qgenda – database for physician scheduling
PROFESSIONAL EXPERIENCE
Oakwood | 9630 N. 25th Ave Ste. 300 Phoenix, Arizona	9/2016- 10/2017
Service Representative
Insurance claim, building/creating Op for claims. As well as finding & booking hotel for guest.
Generate initial invoice against database information.
Conduct audit on all paperwork for correct signatures.
Conduct final audit on all paperwork to include but not limited to:  financial responsibility, intent to vacate, credit card information, special requirements, etc.
Conduct initial credit card charges.
Send receipts according to preferred method: mail, email, fax.
Generate paperwork for all housing stays.
Complete all reservation and addendum paperwork on a daily basis.
Conduct paperwork follow up to company contacts and/or guests prior to move-in.
Complete data entry and maintain detailed files for documentation.
Provide timely research and results to management regarding customer escalations.
Provide Gold Standard customer service to guests and internal customers.
Other responsibilities and special projects as assigned Such as Reports on Microsoft spreadsheet.

4/2015- 9/2015| Business analyst
Capital One BANK | 7021 W Myrtle Glendale, Arizona
Perform business analysis to help define solution options and recommendations for each regulation, including pros/cons and rationale for recommendation
Work with global stakeholders in understanding and translating requirements to the underlying data
Perform business analysis to help define solution options and recommendations, including pros/cons and rationale for recommendations
Gather and document requirements reviews with business stakeholders and achieving signoff
Coordinate user acceptance testing for business users including preparing test scripts, validating test completion and signoff
Create key project documents such as end-to- end current/future business process flows, use cases, BRD/FRD, cost/benefit analysis
Developed business requirement specification documents as well as high-level project plan

3/2012 – 8/2014 | Centralized Documents Representative
Department Of Economic Security | 515 N 51st Ave Phoenix, Arizona
Extensive customer service, keying queries such as case numbers/updating case info.
Applicant intake, renewals, verifications maintain confidential client information & records,
Data entry retrieve & enter client data, update addresses & personal information etc.
Document Imaging faxing, filling.
Processed return mail, resend notices to customers and ensured addresses were correct.
Validated the paper work that goes into the customers filed. We make sure that each filed is on system, so the case worker is able to see it and decided the person’s benefits.
Sending our daily report and return mail documentation to supervisor.
EDUCATION
Graduate Steed Business College, continuing education and administrative certification with American Management Association

PROFESSIONAL DEVELOPMENT
Compliance, Corporate Integrity and Ethics training
SOX, PCI and HIPPA continuing Piedmont employee Health Plan training
Accounts Payable / Accounts Receivable processing, PeopleSoft financials training (requisitions, travel expense reports, office supplies, marketing materials)