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- memcache get configuration:callcenter.conf:pbx1
- <?xml version="1.0" encoding="UTF-8" standalone="no"?>
- <document type="freeswitch/xml">
- <section name="configuration">
- <configuration name="callcenter.conf" description="Call Center">
- <settings>
- <param name="odbc-dsn" value="pgsql://hostaddr=127.0.0.1 port=5432 dbname=freeswitch user=fusionpbx password=Waysfs2dm16cx760 options='' application_name='freeswitch'"/>
- </settings>
- <queues>
- <queue name="Don@raza.mydomain.com">
- <param name="strategy" value="longest-idle-agent"/>
- <param name="moh-sound" value="local_stream://default"/>
- <param name="record-template" value=""/>
- <param name="time-base-score" value="system"/>
- <param name="max-wait-time" value="0"/>
- <param name="max-wait-time-with-no-agent" value="90"/>
- <param name="tier-rules-apply" value="false"/>
- <param name="tier-rule-wait-second" value="30"/>
- <param name="tier-rule-wait-multiply-level" value="true"/>
- <param name="tier-rule-no-agent-no-wait" value="true"/>
- <param name="discard-abandoned-after" value="1"/>
- <param name="abandoned-resume-allowed" value="false"/>
- <param name="announce-sound" value=""/>
- <param name="announce-frequency" value=""/>
- </queue>
- </queues>
- <agents>
- <agent
- name="agent5@raza.mydomain.com"
- type="callback"
- contact="{call_timeout=15}user/205@raza.mydomain.com"
- status="Available"
- no-answer-delay-time="30"
- max-no-answer="0"
- wrap-up-time="10"
- reject-delay-time="90"
- busy-delay-time="90"
- />
- <agent
- name="agent4@raza.mydomain.com"
- type="callback"
- contact="{call_timeout=15}user/204@raza.mydomain.com"
- status="Available"
- no-answer-delay-time="30"
- max-no-answer="0"
- wrap-up-time="10"
- reject-delay-time="90"
- busy-delay-time="90"
- />
- <agent
- name="agent3@raza.mydomain.com"
- type="callback"
- contact="{call_timeout=15}user/203@raza.mydomain.com"
- status="Available"
- no-answer-delay-time="30"
- max-no-answer="0"
- wrap-up-time="10"
- reject-delay-time="90"
- busy-delay-time="90"
- />
- <agent
- name="agent2@raza.mydomain.com"
- type="callback"
- contact="{call_timeout=15}user/202@raza.mydomain.com"
- status="Available"
- no-answer-delay-time="30"
- max-no-answer="0"
- wrap-up-time="10"
- reject-delay-time="90"
- busy-delay-time="90"
- />
- <agent
- name="agent1@raza.mydomain.com"
- type="callback"
- contact="{call_timeout=15}user/201@raza.mydomain.com"
- status="Available"
- no-answer-delay-time="30"
- max-no-answer="0"
- wrap-up-time="10"
- reject-delay-time="90"
- busy-delay-time="90"
- />
- </agents>
- <tiers>
- <tier
- agent="agent5@raza.mydomain.com"
- queue="Don@raza.mydomain.com"
- level="0"
- position="5"
- />
- <tier
- agent="agent4@raza.mydomain.com"
- queue="Don@raza.mydomain.com"
- level="0"
- position="4"
- />
- <tier
- agent="agent3@raza.mydomain.com"
- queue="Don@raza.mydomain.com"
- level="0"
- position="3"
- />
- <tier
- agent="agent2@raza.mydomain.com"
- queue="Don@raza.mydomain.com"
- level="0"
- position="2"
- />
- <tier
- agent="agent1@raza.mydomain.com"
- queue="Don@raza.mydomain.com"
- level="0"
- position="1"
- />
- </tiers>
- </configuration>
- </section>
- </document>
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