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  1.  
  2. memcache get configuration:callcenter.conf:pbx1
  3. <?xml version="1.0" encoding="UTF-8" standalone="no"?>
  4. <document type="freeswitch/xml">
  5. <section name="configuration">
  6. <configuration name="callcenter.conf" description="Call Center">
  7. <settings>
  8. <param name="odbc-dsn" value="pgsql://hostaddr=127.0.0.1 port=5432 dbname=freeswitch user=fusionpbx password=Waysfs2dm16cx760 options=&#39;&#39; application_name=&#39;freeswitch&#39;"/>
  9. </settings>
  10. <queues>
  11. <queue name="Don@raza.mydomain.com">
  12. <param name="strategy" value="longest-idle-agent"/>
  13. <param name="moh-sound" value="local_stream://default"/>
  14. <param name="record-template" value=""/>
  15. <param name="time-base-score" value="system"/>
  16. <param name="max-wait-time" value="0"/>
  17. <param name="max-wait-time-with-no-agent" value="90"/>
  18. <param name="tier-rules-apply" value="false"/>
  19. <param name="tier-rule-wait-second" value="30"/>
  20. <param name="tier-rule-wait-multiply-level" value="true"/>
  21. <param name="tier-rule-no-agent-no-wait" value="true"/>
  22. <param name="discard-abandoned-after" value="1"/>
  23. <param name="abandoned-resume-allowed" value="false"/>
  24. <param name="announce-sound" value=""/>
  25. <param name="announce-frequency" value=""/>
  26. </queue>
  27. </queues>
  28. <agents>
  29. <agent
  30. name="agent5@raza.mydomain.com"
  31. type="callback"
  32. contact="{call_timeout=15}user/205@raza.mydomain.com"
  33. status="Available"
  34. no-answer-delay-time="30"
  35. max-no-answer="0"
  36. wrap-up-time="10"
  37. reject-delay-time="90"
  38. busy-delay-time="90"
  39. />
  40. <agent
  41. name="agent4@raza.mydomain.com"
  42. type="callback"
  43. contact="{call_timeout=15}user/204@raza.mydomain.com"
  44. status="Available"
  45. no-answer-delay-time="30"
  46. max-no-answer="0"
  47. wrap-up-time="10"
  48. reject-delay-time="90"
  49. busy-delay-time="90"
  50. />
  51. <agent
  52. name="agent3@raza.mydomain.com"
  53. type="callback"
  54. contact="{call_timeout=15}user/203@raza.mydomain.com"
  55. status="Available"
  56. no-answer-delay-time="30"
  57. max-no-answer="0"
  58. wrap-up-time="10"
  59. reject-delay-time="90"
  60. busy-delay-time="90"
  61. />
  62. <agent
  63. name="agent2@raza.mydomain.com"
  64. type="callback"
  65. contact="{call_timeout=15}user/202@raza.mydomain.com"
  66. status="Available"
  67. no-answer-delay-time="30"
  68. max-no-answer="0"
  69. wrap-up-time="10"
  70. reject-delay-time="90"
  71. busy-delay-time="90"
  72. />
  73. <agent
  74. name="agent1@raza.mydomain.com"
  75. type="callback"
  76. contact="{call_timeout=15}user/201@raza.mydomain.com"
  77. status="Available"
  78. no-answer-delay-time="30"
  79. max-no-answer="0"
  80. wrap-up-time="10"
  81. reject-delay-time="90"
  82. busy-delay-time="90"
  83. />
  84. </agents>
  85. <tiers>
  86. <tier
  87. agent="agent5@raza.mydomain.com"
  88. queue="Don@raza.mydomain.com"
  89. level="0"
  90. position="5"
  91. />
  92. <tier
  93. agent="agent4@raza.mydomain.com"
  94. queue="Don@raza.mydomain.com"
  95. level="0"
  96. position="4"
  97. />
  98. <tier
  99. agent="agent3@raza.mydomain.com"
  100. queue="Don@raza.mydomain.com"
  101. level="0"
  102. position="3"
  103. />
  104. <tier
  105. agent="agent2@raza.mydomain.com"
  106. queue="Don@raza.mydomain.com"
  107. level="0"
  108. position="2"
  109. />
  110. <tier
  111. agent="agent1@raza.mydomain.com"
  112. queue="Don@raza.mydomain.com"
  113. level="0"
  114. position="1"
  115. />
  116. </tiers>
  117. </configuration>
  118. </section>
  119. </document>
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