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- INSERT INTO wps_pagesettings_general ([id], [created_at], [updated_at], [deleted_at], [homepage_headline], [homepage_banner_text], [homepage_banner_text_bottom], [homepage_boxes], [homepage_faqs], [bookdate_text], [prequal_questions], [prequal_tac_headline], [prequal_tac], [confirmation_contact_box], [page_aboutus], [page_tac], [page_cookie], [settings_copy_colour], [settings_btn_color], [settings_btn_bgcolor], [settings_btn_color_hover], [settings_btn_bgcolor_hover], [settings_question_color], [settings_tac_color], [settings_tac_border_color], [settings_faq_headline_color], [settings_faq_body_color], [settings_processbar_color], [settings_footer_bgcolor], [settings_footer_border_color], [settings_footer_copy_color], [settings_cookie_bar_text], [settings_cookie_bar_bgcolor], [settings_menu_icon_color_1], [settings_menu_icon_color_2], [settings_menu_color], [settings_menu_color_2], [settings_menu_border_color], [settings_menu_contact_bgcolor], [settings_menu_right_color], [site_name], [author], [settings_cookie_bar_color], [slug], [page_tac_headline], [page_cookie_headline], [page_aboutus_headline], [page_contact], [page_contact_headline], [initial_code], [page_prequal_content], [faqs_category], [faqs_headline], [faqs_content], [about_site_headline], [about_site_content], [bookdate_headline], [prequal_headline], [personal_headline], [personal_bottom_text], [personal_contact], [personal_contact_2], [personal_note], [confirmation_headline], [confirmation_text], [confirmation_contact_box_text], [confirmation_policy], [confirmation_content], [bookdate_text2], [settings_bgcolor], [settings_color], [settings_headline_color], [confirmation_subtext], [page_contact_phone], [code_prefix], [code_postfix], [code_length], [code_usage], [code_expiration], [code_prefix_include], [code_postfix_include], [code_default_active], [code_amount], [homepage_header_lostcode_title], [homepage_header_lostcode_popup_title], [homepage_header_lostcode_popup_text], [homepage_header_moredevices_title], [homepage_header_moredevices_popup_title], [homepage_header_moredevices_popup_text], [active_checkboxcolor], [adddevice_banner_text], [confirmation_headline_multiple], [am_text], [pm_text], [bookdate_bottom_text], [faqs], [show_ampm], [email_maintext]) VALUES
- (3, '2018-05-17 07:16:58', '2018-10-17 04:50:06', NULL, 'Book your install', '<h1>Install your new Smart Device</h1>rnrn<p>You will have received a unique Install Code with your Smart Device from EE.rn <br>Enter the Install Code below and let''s get started</p>', 'The installation process is simple and we’ll take care of everything', '[{"box_image":"\/ee\/img01.jpg","box_text":"<h2>Before installation day<\/h2>\r\n\r\n<p>Your installer will contact you directly. They\u2019ll confirm the details of your installation, tell you what to expect and whether there\u2019s anything special you need to do. If you have any queries or need to re-arrange the appointment, you will be able to contact your installer directly<\/p>\r\n","box_background":"#ffffff"},{"box_image":"","box_text":"<h3>Where will the device go?<\/h3>\r\n\r\n<p>The installer will discuss with you the best place for the Smart Device to go. Please refer to FAQs to find out more<\/p>\r\n","box_background":"#e4003a"},{"box_image":"\/ee\/img02install.jpg","box_text":"<h2>On the day of installation<\/h2>\r\n\r\n<p>Please ensure someone, if not you, over the age of 18 will be at home. Also, please make sure you have the App for the Smart Device downloaded onto the phone or tablet you want to use <strong>before<\/strong> the installer arrives so they can get everything connected and working properly for you<\/p>\r\n","box_background":"#ffffff"}]', '[{"faqs_question":"Is the installer qualified to do the installation? ","faqs_answer":"<p>Yes, the installer will be an approved AXA engineer and will be qualified to install the device.<\/p>\r\n"},{"faqs_question":"What do I need to do for the installation to take place?","faqs_answer":"<p>Please refer to the Terms and Conditions. These will advise you of everything you need to know, including the necessary WiFi connection and location of the device. <\/p>\r\n"},{"faqs_question":"Who do I call if I have any general queries? ","faqs_answer":"<p>Please call EE on 07953 966 250 and they will be able to help you with any general queries and anything relating to your device order.<\/p>\r\n"}]', '<p>Our engineers will contact you to confirm the appointment and try to offer a specific AM or PM slot where possible.</p>', '[{"headline":"Question 1","Question":" If you live in rented or shared accommodation do you need permission from a landlord or other occupant to install this device in to the home?","answers":{"1":{"answer":"I do not live in rented or shared accommodation","correct":"1"},"2":{"answer":"I have permission to install from either a landlord or shared occupant","correct":"1"},"3":{"answer":"Neither of the above","correct":"0"}},"message":"Unfortunately, you are not eligible for thermostat installation. Please contact EE on 07953 966 250 to discuss your options"},{"headline":"Question 2","Question":"Do you have an existing thermostat?","answers":{"4":{"answer":"Yes","correct":"1"},"5":{"answer":"No \u2013 I don\u2019t have a thermostat","correct":"0"}},"message":"Unfortunately, you are not eligible for thermostat installation. Please contact EE on 07953 966 250 to discuss your options"},{"headline":"Question 3","Question":"This device will need to be connected to your WIFI. We recommend that the wireless thermostat is positioned either in your living room, hallway or kitchen. Do you have a strong WIFI signal in at least one of these areas?","answers":{"6":{"answer":"Yes - At least one of these areas has strong wifi","correct":"1"},"7":{"answer":"No - I do not have strong wifi","correct":"0"}},"message":"Unfortunately, without a strong wifi connection you won''t be able to use the thermostat. Please contact EE on 07953 966 250 to discuss your options"},{"headline":"Question 4","Question":"Please note the smart thermostat is not compatible with communal boilers, storage heaters, electronic radiators, underfloor heating, electric boilers, biomass boilers, solar systems or hybrid systems. Can you confirm that you do not have one of the systems detailed above?","answers":{"8":{"answer":"I confirm I do not have the systems above","correct":"1"},"9":{"answer":"I have one of the systems above","correct":"0"},"10":{"answer":"I don''t know","correct":"0"}},"message":"Unfortunately, you are not currently eligible for smart thermostat installation. Please contact EE on 07953 966 250 to discuss your options and find out more about compatible systems"},{"headline":"Question 5","Question":"At this is time we are only able to install this device on a Natural Gas boiler and not LPG or Oil boilers. Can you confirm that you boiler is on a Natural Gas supply?","answers":{"11":{"answer":"Yes - My boiler is on a Natural Gas supply","correct":"1"},"12":{"answer":"No - I have LPG or Oil boilers","correct":"0"}},"message":"Unfortunately, you are not currently eligible for smart thermostat installation. Please contact EE on 07953 966 250 to discuss your options and find out more about compatible systems"},{"headline":"Question 6","Question":"Do you have a hot water cylinder?","answers":{"17":{"answer":"Yes","correct":"1"},"18":{"answer":"No","correct":"1"},"19":{"answer":"Don''t know","correct":"1"}},"message":""},{"headline":"Question 7","Question":"Do you know the manufacturer or your boiler? ","answers":{"170":{"answer":"I don\u2019t know","correct":"1"},"24":{"answer":"Alpha","correct":"1"},"32":{"answer":"Baxi\r\n","correct":"1"},"95":{"answer":"Ideal\r\n","correct":"1"},"105":{"answer":"Lamborghini\r\n","correct":"1"},"106":{"answer":"Lamborghini Caloreclima\r\n","correct":"1"},"110":{"answer":"Merlin\r\n","correct":"1"},"129":{"answer":"Potterton\r\n","correct":"1"},"161":{"answer":"Vaillant\r\n","correct":"1"},"162":{"answer":"Viessmann\r\n","correct":"1"},"168":{"answer":"Worcester\r\n","correct":"1"}},"message":""}]', 'Please now agree to our terms and conditions', '<h3>AXA smart thermostat installation terms and conditions</h3>rnrn<p><strong>How will you know my house is compatible?</strong></p>rnrn<p>We will ask you a number of questions to determine, as far as possible, that your house is compatible for your chosen Smart Thermostat. We would encourage you to answer these questions as accurately as possible, and contact your engineer case when you’re unsure then as a failed installation could incur a revisit cost.</p>rnrn<p><strong>Is my heating system suitable? </strong></p>rnrn<p>Our service will install your chosen smart thermostat to a compatible wet central heating system, where you have an existing wired or wireless thermostat installed. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p>Installations that require alternations to upgrade the wiring or design, to make the thermostat compatible, are not part of this service. If your system does require alterations, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p><strong>Is my Wi Fi connection suitable?</strong></p>rnrn<p>The smart thermostat requires a strong Wi-Fi connection, and therefore you need to ensure that there is a strong Wi-Fi raiserror(,, 16, 1) and mains power socket, in the area of your home where you wish to place the thermostat (we recommend the Lounge, Kitchen or Hallway). You will also need access to a smartphone or tablet that has access to the Wi-Fi connection, in order to install the system successfully. If you don’t have a strong Wi-Fi connection, and a smartphone/tablet, you may incur a cancellation fee for the failed visit. Please download the Ssmart thermostat App before the installation appointment.</p>rnrn<p><strong>Will any redecoration be required?</strong></p>rnrn<p>Please note that, although the installer will take all reasonable care to carry out the installation without causing unnecessary damage to your property, there may be some limited damage caused by the removal of existing fixtures and fittings and the installation of your new thermostat.</p>rnrn<p><strong>What if there’s a safety issue with my boiler? </strong></p>rnrn<p>If on the day of install, the engineer deems your system to be unsafe under the gas safety regulations, it will need to be fixed prior to installation and may need to be shut down for your own safety. Where possible, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. This work would be carried out under a separate arrangement and is not associated with your purchase from EE.</p>rnrn<p><strong>What if I need to reschedule my appointment?</strong></p>rnrn<p>If you would like to reschedule your appointment, you can do so free of charge, by calling the engineer up to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you reschedule less than 48 hours before your appointment, or need to do so more than once, you will incur a cancellation fee.</p>rnrn<p><strong>What if I wish to cancel? </strong></p>rnrn<p>If you wish to cancel your appointment, you can do so free of charge, by calling the engineerup to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you cancel less than 48 hours before your appointment, you will incur a cancellation fee.</p>rnrn<p><strong>What if I’m not home when the engineer visits?</strong></p>rnrn<p>The engineer will contact you on the day of your appointment and will confirm either an AM or PM time slot. If our engineer travels to your home and finds you’re not, and there isn’t an alternative responsible adult available to accept installation, or that your premises are incompatible, you will incur a cancellation fee.</p>rnrn<p><strong>Uninstallation</strong></p>rnrn<p>If at any point in the future you wish to uninstall your smart thermostat, it must be replaced by a suitable alternative. We recommend that the original programmer and thermostat are kept in a safe place, should you believe that the smart thermostat may need to be removed.</p>rnrn<p><strong>Data Protection </strong></p>rnrn<p>Please read the paragraphs below, which define @how we use information about you, for the purpose of providing the installation service of a new smart thermostat.</p>rnrn<p>We collect and process details, as necessary, for the provision of the smart thermostat installation service, in our legitimate interests in managing the provision of this service.</p>rnrn<p>These activities may include:</p>rnrn<ul>rn <li>use of sensitive information about the health or vulnerability of you or others involved in the installation of a new Smart Thermostat at your property;</li>rn <li>disclosure of information about you and your insurance cover to companies within the AXA group of companies, to our service providers and agents in order to administer and service your insurance cover, for fraud prevention, to collect payments, and otherwise as required or permitted by applicable law;</li>rn <li>monitoring and/or recording of your telephone calls in relation to cover for the purposes of record-keeping, training and quality control;</li>rn <li>obtaining and storing any relevant and appropriate photographic evidence of the condition of your property which is the subject of the claim or any information submitted to substantiate the claim, or for the purpose of providing services under this policy, sending you feedback requests or surveys relating to our services, and other customer care communications.</li>rn</ul>rnrn<p>We will separately seek your consent before using or disclosing your personal data to another party, for the purpose of contacting you about other products or services (direct marketing). Marketing activities may include matching your data with information from public sources, for example government records of when your MOT is due, in order to send you relevant communications. You may withdraw your consent to marketing at any time, or opt-out of feedback requests, by contacting the Data Protection Officer (see contact details below).</p>rnrn<p>We carry out these activities within the UK and the European Economic Area (the European Union plus Norway, Liechtenstein and Iceland) and Switzerland, across which the data protection laws provide a similar level of protection.</p>rnrn<p>By using this service, you acknowledge that we may use your personal data, and consent to our use of sensitive information, as described above. If you provide us with details of other individuals, you agree to inform them of our use of their data as described here and in our website privacy notice (see below).</p>rnrn<p>You are entitled on request to a copy of the information we hold about you, and you have other rights in relation to @how we use your data (as set @out in our website privacy notice – see below). Please set @us know if you think any information we hold about you is inaccurate, so that we can correct it.</p>rnrn<p>If you want to know what information is held about you by AXA Assistance, or have other requests or concerns relating to our use of your data, please write to us at:</p>rnrn<p>Data Protection Officerrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>RH1 1PRrn <br>UK</p>rnrn<p>Email: dataprotectionenquiries@axa-assistance.co.uk</p>rnrn<p>To make a complaint about @how we handle your data to the Information Commissioner''s Office. Please visit www.ico.org.uk for further information about how to do this</p>rnrn<p>Our full data privacy notice is available at: www.axa-assistance.co.uk. Alternatively, a hard copy is available from us on request.</p>rnrn<p><strong>Complaints procedure</strong></p>rnrn<p>If you have a complaint about the installation services provided under this agreement, you can write to the Quality Manager at:</p>rnrn<p>AXA Assistance (UK) Limitedrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>Surrey, RH1 1PR</p>rnrn<p>Phone: 01737 334235</p>rnrn<p>Email: homeemergencycomplaints@axa-assistance.co.uk</p>rnrn<p>If it is impossible for us to reach an agreement in resolution of your complaint, you may have the right to make an appeal to The Retail Ombudsman for an impartial assessment of your complaint by writing to:</p>rnrn<p>The Retail Ombudsmanrn <br>33 Floor, Euston Towers,rn <br>286 Euston Roadrn <br>London, NW1 3DPrn <br>United Kingdom</p>rnrn<p>Or by contacting them using the following details:</p>rnrn<p>Email: enquiries@theretailombudsman.org.uk</p>rnrn<p>Website: <a href="http://www.theretailombudsman.org.uk">http://www.theretailombudsman.org.uk</a></p>rnrn<p>Phone: 0203 137 8268</p>rnrn<p>You will not be charged for use of this service.</p>rnrn<p>Details on how to take your complaint further can also be found on the Online Dispute Resolution (ODR) platform <a href="http://ec.europa.eu/consumers/odr/index_en.htm,">http://ec.europa.eu/consumers/odr/index_en.htm,</a> which has been set up by the EU Commission</p>rnrn<p>If you have a complaint regarding your smart thermostat device, or anything else with regards to EE, please refer to the EE Terms & Conditions at:</p>rnrn<p>rn <a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions"></a><a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions">https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions</a></p>', NULL, '<p><strong>Trusted to deliver</strong></p>rnrn<p>AXA Partners are specialist in home emergency and motor breakdown cover and services– which we have been providing for over 40 years. We are part of the wider AXA Group and in 2018 we were named number one global insurance brand for the 9<sup>th</sup> consecutive year. Globally AXA employs 9,500 staff across 40 countries to provide products and services that assist our customers in emergency situations.</p>rnrn<p>We have our own experienced and qualified network of tradesman and engineers who our customers can call on if things go wrong. Our network are also trained and fully qualified to install Smart Devices and get you connected.</p>rnrn<p><strong>At the forefront of innovation</strong></p>rnrn<p>We’re at the forefront of innovation and we want to help you manage your home in a way that suits a digital lifestyle. Connected Home Devices, such as Smart Thermostat, Doorbells and Cameras, not only make homes safer and more efficient they also make the simple, everyday things easier.</p>', '[{"headline":"General","content":"<p>This website is provided by AXA Assistance (UK) Limited (\u201cAXA Assistance\u201d) which is part of the AXA Assistance Group and whose registered office is at:\r\n\t<br>The Quadrangle\r\n\t<br>106-118 Station Road\r\n\t<br>Redhill\r\n\t<br>Surrey\r\n\t<br>RH1 1PR&<\/p>\r\n\r\n<p>AXA Assistance is registered in England and Wales no: 02638890, and is authorised and regulated by the Financial Conduct Authority. Its Financial Services Register number is 439069. You can check this on the Financial Services register by visiting the website www.fca.org.uk.<\/p>\r\n\r\n<p>These Terms and Conditions of Use and Privacy Policy apply to your use of this website. Please read these terms and conditions and Privacy carefully. <\/p>\r\n\r\n<p>AXA Assistance may revise these terms and conditions of use from time to time. <\/p>\r\n\r\n<p>By using this website, you accept these terms and conditions in full; accordingly if you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. <\/p>\r\n\r\n<p>This website uses cookies; by using this website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Cookies Policy. <\/p>\r\n\r\n<p>You must be at least 18 years of age to buy products and services from this website; by using this website for that purpose you warrant and represent to us that you are at least 18 years of age and are bound by these terms and conditions. <\/p>\r\n"},{"headline":"Availability","content":"<p>AXA Assistance will endeavour to ensure that this website is accessible for 24 hours a day. However AXA Assistance will not be liable if\u201a for any reason\u201a the website is unavailable at any time, or for any period. <\/p>\r\n\r\n<p>AXA Assistance will have the right to suspend access to or withdraw this website temporarily or permanently and without notice. <\/p>\r\n\r\n<p>AXA Assistance will not be liable for any loss or damage arising in contract\u201a tort or otherwise if this website becomes unavailable or suspended for any reason. <\/p>\r\n"},{"headline":"Registration and accounts","content":"<p>To be eligible for an individual account on this website you must be at least 18 years of age and resident in the United Kingdom. <\/p>\r\n\r\n<p>You may register for an account with this website by either:<\/p>\r\n\r\n<ul>\r\n\t<li>Requesting a quote for a product or service to be sent to you by email<\/li>\r\n\t<li>Purchasing a product or service from this website<\/li>\r\n<\/ul>\r\n\r\n<p>We may be required to cancel your account at any time without notice. <\/p>\r\n\r\n<p>If you register for an account with this website you will be asked to choose a password, which you must keep confidential. <\/p>\r\n\r\n<p>You are responsible for any activity on this website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure. <\/p>\r\n\r\n<p>You must notify us immediately you become aware of any unlawful disclosure of your password. <\/p>\r\n"},{"headline":"Your personal data and legal rights","content":"<p>You will be asked to provide us with certain personal data in order to buy a policy and\/or obtain a quote. The personal information AXA Assistance collects through the website may include details such as your name, e-mail address, postal address, telephone number and date of birth and bank or credit card details.<\/p>\r\n\r\n<p>Personal information is collected by AXA Assistance on the website:<\/p>\r\n\r\n<ul>\r\n\t<li>when you apply for a quote for our products or services<\/li>\r\n\t<li>when you purchase any of our products or services<\/li>\r\n\t<li>when you fill out a survey, or vote in a poll on this website<\/li>\r\n\t<li>through feedback forms and web analytics tags and<\/li>\r\n\t<li>when you provide your details to us either online or offline.<\/li>\r\n<\/ul>\r\n\r\n<p>We may also collect your IP address via a web analytics package.<\/p>\r\n\r\n<p>Any personal information you supply to AXA Assistance via this website or via any third party website will be treated in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.<\/p>\r\n\r\n<p>Where you have agreed that we may do so, we may use the information we collect so we and selected partners may send you information about our and their products and services, including services described in our website. We may also use the information we collect for analytical purposes and to assist us in improving our processes, products and services. We will use information collected to safe-guard against fraud and money laundering. We are required to report details of some suspicious activities to the Serious Organised Crime Agency (\u201cSOCA\u201d). <\/p>\r\n\r\n<p>If you provide personal information via the website, you will be told what the information you provide will be used for before the information is submitted to us and you will have the chance to withhold or withdraw your consent for a use other than as listed above. We may send this information in confidence to companies within the AXA Group and other companies acting on our instructions, including those outside of the European Economic Area. <\/p>\r\n\r\n<p>AXA Assistance is committed to delivering the rights that the Data Protection Act 1998 and Privacy and Electronic Communications Regulations provide to individuals. Amongst these are: <\/p>\r\n\r\n<ul>\r\n\t<li>the right to object to your personal information being used for direct marketing. We will give you the ability to object to this, and where required we will ensure we obtain your consent before undertaking marketing; and<\/li>\r\n\t<li>the right to request a copy of the personal information AXA<\/li>\r\n<\/ul>\r\n\r\n<p>Assistance holds about you. To do this, please write to us with full details of what you require to AXA Assistance, at the following address: \u2028 Data Protection Officer\u2028AXA Assistance (UK) Limited The Quadrangle\u2028106-118 Station Road Redhill RH1 1PR<\/p>\r\n\r\n<p>Errors and omissions\r\n\t<br>If you believe that there may be an error in any of the information that you have submitted via the website, please email: web.sales@axa-assistance.co.uk. We will review and amend your records as soon as possible.<\/p>\r\n"},{"headline":"Acceptable use ","content":"<p>You may:<\/p>\r\n\r\n<ul>\r\n\t<li>only use this website for your own personal and business purposes and not for any purpose that damages our reputation or takes advantage of it.<\/li>\r\n\t<li>view pages from this website in a web browser<\/li>\r\n\t<li>download pages from our website<\/li>\r\n\t<li>print pages from this website<\/li>\r\n\t<li>link to the website, provided you do so in a way that is fair and legal, and does \u2028not damage our reputation or take advantage of it. However, you must not establish a link in such a way as to suggest any form of association, approval or \u2028endorsement on our part where none exists<\/li>\r\n<\/ul>\r\n\r\n<p>This website must not be framed on any other website, nor may you create a link to any part of this website other than the website itself. AXA Assistance reserves the right to withdraw linking permission without notice. Our status (and that of any identified contributors) must always be acknowledged as the authors of material on this website. <\/p>\r\n\r\n<p>You must not:<\/p>\r\n\r\n<ul>\r\n\t<li>use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.<\/li>\r\n\t<li>attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website.<\/li>\r\n\t<li>use this website in any way or take any action that causes, or may cause, damage to this website or impairment of the performance, availability or accessibility of this website.<\/li>\r\n\t<li>use this website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.<\/li>\r\n\t<li>modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video<\/li>\r\n\t<li>or audio sequences or any graphics separately from any accompanying text<\/li>\r\n\t<li>edit or otherwise modify any material on this website<\/li>\r\n\t<li>republish material from this website (including republication on another website);<\/li>\r\n\t<li>sell, rent or sub-license material from this website;<\/li>\r\n\t<li>exploit material from this website for a commercial purpose; or<\/li>\r\n\t<li>redistribute material from this website.<\/li>\r\n<\/ul>\r\n\r\n<p>We reserve the right to restrict access to areas of this website, or indeed our whole website, at our discretion, you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on this website. <\/p>\r\n"},{"headline":"Trademarks, copyright and other intellectual property rights ","content":"<p>AXA Assistance and AXA Assistance Group own the copyright, all other intellectual property rights existing on or within the website and all material on this website, including all the trademarks visible on the website. All such rights are reserved and you may not reproduce the logo without written consent from AXA Assistance and AXA Assistance Group. <\/p>\r\n\r\n<p>You are not permitted to modify or in any way change any of the information available on the website.<\/p>\r\n"},{"headline":"Breaches of these terms and conditions ","content":"<p>Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if AXA Assistance reasonably suspects that you have breached these terms and conditions in any way, we may: <\/p>\r\n\r\n<ul>\r\n\t<li>send you one or more formal warnings;<\/li>\r\n\t<li>temporarily suspend your access to our website;<\/li>\r\n\t<li>permanently prohibit you from accessing our website;<\/li>\r\n\t<li>block computers using your IP address from accessing our website;<\/li>\r\n\t<li>contact any or all of your internet service providers and request that they block \u2028your access to our website;<\/li>\r\n\t<li>commence legal action against you, whether for breach of contract or otherwise; \u2028and\/or<\/li>\r\n\t<li>suspend or delete your account on this website<\/li>\r\n<\/ul>\r\n\r\n<p>Where we suspend or prohibit or block your access to this website or a part of this website, you must not take any action to circumvent such suspension or prohibition or blocking (including creating and\/or using a different account).<\/p>\r\n"},{"headline":"Liability","content":"<p>Nothing in these terms and conditions will: <\/p>\r\n\r\n<ul>\r\n\t<li>limit or exclude any liability for death or personal injury resulting from negligence;<\/li>\r\n\t<li>limit or exclude any liability for fraud or fraudulent misrepresentation;<\/li>\r\n\t<li>limit any liabilities in any way that is not permitted under applicable law; or exclude any liabilities that may not be excluded under applicable law.<\/li>\r\n<\/ul>\r\n\r\n<p>AXA Assistance shall not be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation, any losses in relation to your use of, reliance upon or inability to use the website. <\/p>\r\n\r\n<p>AXA Assistance cannot warrant that the website is free of viruses or technical defects of any description\u201a and accepts no responsibility for any technical problems arising from your use of the website. <\/p>\r\n\r\n<p>We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically malicious harmful material that may infect your computer, computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on it or on any website linked to it. <\/p>\r\n\r\n<p>\r\n\t<br>\r\n<\/p>\r\n"},{"headline":"Assignment ","content":"<p>You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and\/or obligations under these terms and conditions. <\/p>\r\n\r\n<p>You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and\/or obligations under these terms and conditions. <\/p>\r\n"},{"headline":"Severability ","content":"<p>If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and\/or unenforceable, the other provisions will continue in effect. <\/p>\r\n\r\n<p>If any unlawful and\/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. <\/p>\r\n"},{"headline":"Third party rights ","content":"<p>A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party. <\/p>\r\n\r\n<p>The exercise of the parties'' rights under a contract under these terms and conditions is not subject to the consent of any third party. <\/p>\r\n"},{"headline":"Law and jurisdiction ","content":"<p>AXA Assistance has established this website in England and Wales. English Law shall govern its use at all times and, in the event of a dispute, the relevant parties shall irrevocably submit to the exclusive jurisdiction of the English courts. <\/p>\r\n"},{"headline":"Complaints ","content":"<p>If you have a complaint in relation to the website, please contact us at the following address:\r\n\t<br>Customer Relations Team\r\n\t<br>AXA Assistance (UK) Limited\r\n\t<br>The Quadrangle\r\n\t<br>106-118 Station Road\r\n\t<br>Redhill,\r\n\t<br>Surrey\r\n\t<br>RH1 1PR<\/p>\r\n\r\n<p>We will deal with your dissatisfaction as soon as we can and try to reach an amicable resolution. <\/p>\r\n\r\n<p>If we are unable to reach a resolution within 8 weeks, or if you are not happy with our resolution, you may have the right to refer the matter to the Financial Ombudsman Service by writing to:\r\n\t<br>Financial Ombudsman Service\r\n\t<br>Exchange Tower\r\n\t<br>London\r\n\t<br>E14 9SR<\/p>\r\n\r\n<p>Telephone 0800 023 4567.\u2028Email: complaint.info@financial-ombudsman.org.uk Website: <a href=\"http:\/\/www.financial-ombudsman.org.uk\/\">www.financial-ombudsman.org.uk<\/a><\/p>\r\n\r\n<p>Following the complaints create procedure does @not affect as your
- go legal rights. <\/p>\r\n\r\n<p>Details on how to take your complaint to the Financial Ombudsman Service can also be found on the Online Dispute Resolution (ODR) platform which has been set @up by the EU Commission: <\/p>\r\n\r\n<p><a href=\"http:\/\/ec.europa.eu\/consumers\/odr\/index_en.htm\">http:\/\/ec.europa.eu\/consumers\/odr\/index_en.htm<\/a><\/p>\r\n"}]', '[{"headline":"What cookies are","content":"<p lang=\"en-GB\">A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. <\/p>\r\n\r\n<p lang=\"en-GB\">Cookies are linked to the machine you use to visit this Website and not to you as an individual. <\/p>\r\n\r\n<p lang=\"en-GB\">Cookies are commonly used by websites to remember some aspect of your getdate() or previous visit. This could include things like the choices you\u2019ve made or preferences you\u2019ve expressed during your visit. Websites commonly do this in order to improve or tailor your getdate() and future visits to that site or other related sites. One example may be when you visit a site that you have been to before, that site may use a cookie to check what information you\u2019ve looked at previously to get an idea of the topics that may be of interest to you. <\/p>\r\n\r\n<p lang=\"en-GB\">Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive. <\/p>\r\n\r\n<p lang=\"en-GB\">Cookies may be either \u201cpersistent\u201d cookies or \u201csession\u201d cookies. A persistent cookie will be stored by a web browser and will remain valid until its set @expiry date, unless deleted by the system_user before the expiry date. A session cookie will expire at the end of the system_user session, when the web browser is closed. <\/p>\r\n"},{"headline":"How this Website uses cookies","content":"<p>This Website uses both session and persistent cookies.<\/p>\r\n\r\n<p>The names of the cookies that are used on this Website, and the purposes for which they are used are set @out below:<\/p>\r\n\r\n<ul>\r\n\t<li>ASP.NET_SessionId \u2013 a session cookie for session information only;<\/li>\r\n\t<li>RequestVerificationToken \u2013 a session cookie for session information only;<\/li>\r\n\t<li>_ga \u2013 a persistent cookie for website analytics;<\/li>\r\n\t<li>_gat \u2013 a persistent cookie for website analytics.<\/li>\r\n<\/ul>\r\n\r\n<p lang=\"en-GB\">Cookies do not typically contain any information that personally identifies a system_user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. <\/p>\r\n\r\n<p lang=\"en-GB\">From time to time, we may include short-term surveys, comparisons and other temporary features on this Website that could use cookies. If we do this, we\u2019ll always try to make sure that we list the cookies that are used, but this may not always be possible given the short-term nature of these features.<\/p>\r\n"},{"headline":"How to turn off cookies","content":"<p lang=\"en-GB\">If you do not wish us to set @any cookies, you can turn off cookies in your browser settings. If you do turn them off, it is important to remember that you may not be able to use all of the services on this Website. <\/p>\r\n\r\n<p lang=\"en-GB\">You can find out more about turning off cookies at the independent website <a href=\"http:\/\/www.allaboutcookies.org\/\">www.allaboutcookies.org<\/a><\/p>\r\n"},{"headline":"The different owners of cookies on our websites ","content":"<p>Some of the cookies on this Website have been set @by third parties. These cookies include those where a third party is:<\/p>\r\n\r\n<ul>\r\n\t<li>providing a service, such as analysing the pages that visitors to our sites view; or <\/li>\r\n\t<li>measuring the effectiveness of advertising links to or from our sites. <\/li>\r\n<\/ul>\r\n\r\n<p>Third parties are responsible for any cookies they set. We cannot control these cookies.<\/p>\r\n"},{"headline":"Further questions about our use of cookies","content":"<p>If you have any questions about specific cookies or our cookie policy, please email us at cookies@axa- Partners.co.uk<\/p>\r\n"}]', NULL, '#ffffff', '#e4003a', '#ffffff', '#8b1213', NULL, NULL, NULL, '#004994', '#000000', NULL, NULL, NULL, NULL, '<p>We use cookies just to track visits to our Website. We do not store your personal details. View <a href="ee/cookie-policy/">cookie policy here</a></p>', '#004994', NULL, NULL, NULL, NULL, NULL, NULL, NULL, 'EE', 2, '#ffffff', 'EE', 'Terms and Conditions of Use', 'Our cookie policy', 'Empowering you to live a better and safer life', '<p>If you have any questions about the Smart Device or if the answers you have given means that the device cannot be installed, please contact EE directly using the phone number or the link below.</p>rnrn<p>Call 07953 966 250</p>rnrn<p>(Monday to Friday 9.00am-5.00pm)rn <br><a class="btn_red quote_btn" href="https://axa.studioserve.com/ee/contact" target="_blank">Contact EE</a>rn <br>rn</p>rnrn<p><strong>Contact AXA about your booked installation</strong></p>rnrn<p>When you have booked your appointment with AXA, your AXA installer will then contact you directly by phone within 24 hours (Monday to Friday). They will confirm the details of your installation, tell you what to expect and whether there’s anything special you need to do.</p>rnrn<p>Once the booking has been confirmed, you can still contact the installer directly if you have any queries or need to re-arrange the appointment.</p>rnrn<p><a href="https://www.axa.co.uk/about/our-company/axa-group/" style="text-decoration:underline;"><strong>Find out more about the AXA Group</strong></a></p>', 'Contact EE about your Smart Device', '[{"code":"HW18031522"},{"code":"NE18021411"}]', '<p><strong>We want everything to go smoothly. Please double check you give the correct answer.</strong></p>', '[{"faqs_category":"Installation day FAQs"},{"faqs_category":"Booking FAQS"},{"faqs_category":"Your details FAQS"}]', 'Frequently Asked Questions', '<p>Jmet, ut, aliquet tellus.Lorem ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsu ut, aliquet tellus.</p>', 'EE and AXA working together', '<p>EE have been voted the UK’s No.1* network for 5 years running providing superfast broadband and 4G in more places. They work closely with some of the UK’s biggest brands to push the boundaries of technology, customer service and innovation. EE and AXA work together to provide you with a seamless Smart installation.</p>rnrn<p>AXA’s role is to professionally install the Smart Device or devices you have ordered through and to help you get started on the day.</p>rnrn<p>If you have any questions about the Smart Device please contact EE directly using the methods below.</p>rnrn<p>Call 07953 966 250rn <br>(Monday to Friday 9.00am-5.00pm)</p>rnrn<p><a class="btn_red quote_btn" href="https://axa.studioserve.com/ee/contact">Contact</a></p>rnrn<p>*Ranking based on RootMetrics® UK RootScore® Report 1H 2018 of 4 mobile networks. Results may vary. Awrd is not an endorsement. Visit RootMetrics.co.uk</p>', 'Book a date to install your Smart Device', 'First, a few questions', 'Your details', 'Please check the information you give before booking your installation', '<h2>Can we keep in touch?</h2>rnrn<p>Tick if you are happy for us to contact you by email and SMS with information about other products and services of AXA Assistance, or about motor breakdown, home emergency or complementary products and services provided by other organisations</p>', '<p>Tick the box below if you are happy for us to share relevant personal details (including your name, phone number, email address and car registration) with organisations providing motor breakdown or home emergency or complementary products and services, for them to contact you for marketing purposes or with special offers. Some of these marketing activities may involve matching your data against information from public sources, for example government records of when your MOT is due, to provide you with relevant information</p>', '<p><strong>NOTE: If you do not consent to us sending you marketing and other information, you may still receive feedback requests and other customer care communications from us. For more information about marketing, communications and data sharing, please see our privacy notice, which also contains contact details for queries, withdrawing consents and opting out of feedback requests. You can find this on www.axa-assistance.com.</strong></p>', 'We''ve received your request for the installation of your Smart Devices', '<p>Please double check the details you have given us below. If you need to change any details, speak to your installer when they call.</p>', '<h2 style="color:--004994">If you need to change your appointment</h2>rnrn<p>Your installer will contact you directly within 24hrs (Monday to Friday) to arrange the installation. You can speak to them directly about changing your date or if you need to change any of the details you have given us here.</p>', '', '<p>We have sent you an email confirming your booking request. What happens next is that within 24hrs (Monday to Friday) your AXA installer will contact you directly by phone to confirm the date of your installation. </p>', '', '#ffffff', '#004994', '#004994', '<p>Thank you for booking your smart thermostat installation</p>', '07953 966 250', 'NE', '', 10, 1, NULL, 1, 0, 1, 10, 'More than one device?', 'More than one device?', 'Each Device has its own unique Install Code given to you by EE. If you have more than one device, just enter one code now, and you’ll be able to enter the others later', 'Lost install code?', 'Lost install code?', 'If you have lost the Install Code for your Device contact EE on 07953 966 250', '#004994', 'Add another Smart Device. Enter the Install Code given to you by EE for the next device.', NULL, 'AM (9.00am-12.00pm)', 'PM (12.00pm-5.00pm)', '<p>If you have more than one device, we''ll aim to install them all on this date.</p>', '[{"faqs_question":"Is the installer qualified to do the installation?","faqs_answer":"<p>Yes, the installer will be an approved AXA engineer and will be qualified to install the device.<\/p>\r\n","faqs_bookdate":"0","faqs_prequal":"0","faq_personal":"0","faqs_confirmation":"1","category":"Installation day FAQs"},{"faqs_question":"What do I need to do for the installation to take place?","faqs_answer":"<p>Please refer to the terms and conditions. These will advise you of everything you need to know, including the necessary WiFi connection and location of the device.<\/p>\r\n","faqs_bookdate":"0","faqs_prequal":"0","faq_personal":"0","faqs_confirmation":"1","category":"Installation day FAQs"},{"faqs_question":"Who do I call if I have any general queries?","faqs_answer":"<p>Please call EE on 1234567890 and they will be able to help you with any general queries and anything relating to your device order<\/p>\r\n","faqs_bookdate":"0","faqs_prequal":"0","faq_personal":"0","faqs_confirmation":"1","category":"Installation day FAQs"},{"faqs_question":"What if I\u2019m not home when the engineer visits?","faqs_answer":"<p>Our engineers will contact you on the day of your appointment and may confirm an AM or PM time slot. If our engineer travels to your home and discovers that you are not present, or that there is no alternative responsible adult available, you will incur a cancellation fee.<\/p>\r\n","faqs_bookdate":"0","faqs_prequal":"0","faq_personal":"0","faqs_confirmation":"1","category":"Installation day FAQs"},{"faqs_question":"I\u2019ve got more than one Device, will they be installed together?","faqs_answer":"<p>We aim to install everything in one go. You\u2019ll need to answer a few simple questions to do with this first device, then you\u2019ll add other devices to the booking. The installer will contact you to confirm your date.<\/p>\r\n","faqs_bookdate":"1","faqs_prequal":"0","faq_personal":"0","faqs_confirmation":"0","category":"Booking FAQS"},{"faqs_question":"What communication will I receive after I\u2019ve booked?","faqs_answer":"<p>Once you''ve selected a preferred date, you\u2019ll receive an email confirmation. Your AXA installer will then contact you directly by phone, within 24 hours (Monday to Friday), to confirm the details of your installation.<\/p>\r\n","faqs_bookdate":"1","faqs_prequal":"0","faq_personal":"0","faqs_confirmation":"0","category":"Booking FAQS"},{"faqs_question":"What if I\u2019m not home when the engineer visits?","faqs_answer":"<p>Our engineers will contact you on the day of your appointment and may confirm an AM or PM time slot. If our engineer travels to your home and discovers that you are not present, or that there is no alternative responsible adult available, you will incur a cancellation fee<\/p>\r\n","faqs_bookdate":"1","faqs_prequal":"0","faq_personal":"0","faqs_confirmation":"0","category":"Booking FAQS"},{"faqs_question":"What if I need to reschedule my appointment?","faqs_answer":"<p>You\u2019ll be able to contact your installer directly, should you need to re-arrange the appointment. Further details on<u> rescheduling and cancellation can be found in the terms and conditions.<\/u><\/p>\r\n","faqs_bookdate":"1","faqs_prequal":"0","faq_personal":"0","faqs_confirmation":"0","category":"Booking FAQS"},{"faqs_question":"What do you do with my data?","faqs_answer":"<p>We will only use your data to enable us to install your chosen Smart Device. We will use your data to check details and confirm your booking. It will be held securely and your personal data will not be used for any marketing purposes. Your data will not be passed to anyone else.<\/p>\r\n","faqs_bookdate":"0","faqs_prequal":"0","faq_personal":"1","faqs_confirmation":"0","category":"Your details FAQS"},{"faqs_question":"How long will you keep my data","faqs_answer":"<p>We will only keep your data until the installation is complete. It will then be irrevocably deleted from our system.<\/p>\r\n","faqs_bookdate":"0","faqs_prequal":"0","faq_personal":"1","faqs_confirmation":"0","category":"Your details FAQS"}]', 0, '<p>We have received your request to install your Smart Device/s. This email contains important information, you should keep it safe. And remember this installation costs you nothing. </p>rnrn<p>The AXA Install team</p>');
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- (3, '2018-05-17 07:16:58', '2018-10-16 17:19:13', NULL, 'Book your install', '<h1>Book your Smart Thermostat installation now</h1>rnrn<p>The smart thermostat process is straightforward. We need to ask some questions first to ensure the thermostat is suitable for your home and so that we come prepared</p>rnrn<p>The installation only takes a couple of hours so you’ll be up and running in no time</p>', 'Once your smart thermostat has been installed, you can start taking control of your energy usage', '[{"box_image":"\/ee\/img01.jpg","box_text":"<h2>Before your installation day<\/h2>\r\n\r\n<p>Once you''ve selected a preferred date for your installation, you\u2019ll receive an email confirmation. Your AXA installer will contact you directly by phone, within 24 hours (Monday to Friday), to confirm the details of your installation, tell you what to expect and whether there\u2019s anything special you need to do. If you have any queries or need to re-arrange the appointment, you will be able to contact your installer directly<\/p>\r\n","box_background":"--ffffff"},{"box_image":"","box_text":"<h3>Where does your thermostat go?<\/h3>\r\n\r\n<p>The installer will discuss the best place for the smart thermostat with you. Please refer to our FAQ section to find out more<\/p>\r\n","box_background":"#e4003a"},{"box_image":"\/ee\/img02install.jpg","box_text":"<h2>On the day of installation<\/h2>\r\n\r\n<p>Your installer will re-confirm their arrival ahead of the installation time. Please ensure you, or someone else over the age of 18, will be able to let them into the property. Please also ensure all requirements for a successful implementation are in place <strong>by referring to the pre-qualification questions and terms & conditions<\/strong><\/p>\r\n\r\n<p><strong>Please make sure you have downloaded the app before the installer arrives \u2013 they will then be able to help you get it working<\/strong><\/p>\r\n","box_background":"#ffffff"}]', '[{"faqs_question":"How will you know my house is compatible?","faqs_answer":"<p>We will ask you a number of questions to determine as best possible, that your house is compatible with your new Smart Device.<\/p>\r\n"},{"faqs_question":"Is my heating system suitable? ","faqs_answer":"<p>We will install your chosen Smart Thermostat to a compatible wet central heating system, where you have an existing wired or wireless Thermostat installed. Further details can be found within the Terms and Conditions.<\/p>\r\n"},{"faqs_question":"Is my WiFi connection suitable?","faqs_answer":"<p>The Smart Thermostat requires a strong WiFi connection. Therefore, you need to ensure that there is a strong WIFI signal and also a mains power socket, in the area of your home where you wish to place the Thermostat. We recommend the Lounge, Kitchen or Hallway.<\/p>\r\n"},{"faqs_question":"What is included?","faqs_answer":"<p>Content to be provided by AXA\r\n\t<br>\r\n<\/p>\r\n"},{"faqs_question":"What is not included?","faqs_answer":"<p>Content to be provided by AXA<\/p>\r\n"}]', '<p>Our engineers will contact you to confirm the appointment and try to offer a specific AM or PM slot, where possible</p>', '[{"headline":"Question 1","Question":"If you live in rented or shared accommodation do you have or need permission from a landlord or other occupant to install the Smart Thermostat in the home?","answers":{"1":{"answer":"I do not live in rented or shared accommodation","correct":"1"},"2":{"answer":"I have permission to install from either a landlord or shared occupant","correct":"1"},"3":{"answer":"Neither of the above","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 2","Question":"Do you have an existing thermostat?","answers":{"4":{"answer":"Yes","correct":"1"},"5":{"answer":"No \u2013 I don\u2019t have a thermostat","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 3","Question":"This device will need to be connected to your WIFI. We recommend that the wireless thermostat is positioned either in your living room, hallway or kitchen. Do you have a strong WIFI signal in at least one of these areas?","answers":{"6":{"answer":"Yes - At least one of these areas has strong wifi","correct":"1"},"7":{"answer":"No - I do not have strong wifi","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 4","Question":"Please note the Smart Thermostat is not compatible with communal boilers, storage heaters, electronic radiators, underfloor heating, electric boilers, biomass boilers, solar systems or hybrid systems. Can you confirm that you do not have one of the systems detailed above?","answers":{"8":{"answer":"I confirm I do not have the systems above","correct":"1"},"9":{"answer":"I have one of the systems above","correct":"0"},"10":{"answer":"I don''t know","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 5","Question":"At this is time we are only able to install this device on a Natural Gas boiler and not LPG or Oil boilers. Can you confirm that you boiler is on a Natural Gas supply?","answers":{"11":{"answer":"Yes - My boiler is on a Natural Gas supply","correct":"1"},"12":{"answer":"No - I have LPG or Oil boilers","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 6","Question":"Do you have a hot water cylinder?","answers":{"17":{"answer":"Yes","correct":"1"},"18":{"answer":"No","correct":"1"},"19":{"answer":"Don''t know","correct":"1"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 7","Question":"Do you know the manufacturer or your boiler? ","answers":{"170":{"answer":"I don\u2019t know","correct":"1"},"24":{"answer":"Alpha","correct":"1"},"32":{"answer":"Baxi\r\n","correct":"1"},"95":{"answer":"Ideal\r\n","correct":"1"},"105":{"answer":"Lamborghini\r\n","correct":"1"},"106":{"answer":"Lamborghini Caloreclima\r\n","correct":"1"},"110":{"answer":"Merlin\r\n","correct":"1"},"129":{"answer":"Potterton\r\n","correct":"1"},"161":{"answer":"Vaillant\r\n","correct":"1"},"162":{"answer":"Viessmann\r\n","correct":"1"},"168":{"answer":"Worcester\r\n","correct":"1"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."}]', 'Please now agree to our terms and conditions', '<h3>AXA Smart Thermostat installation terms and conditions</h3>rnrn<p><strong>How will you know my house is compatible?</strong></p>rnrn<p>We will ask you a number of questions to determine, as far as possible, that your house is compatible for your chosen Smart Thermostat. We would encourage you to answer these questions as accurately as possible, and contact your engineer if you’re unsure, as a failed installation could incur a revisit cost.</p>rnrn<p><strong>Is my heating system suitable? </strong></p>rnrn<p>Our service will install your chosen Smart Thermostat to a compatible wet central heating system, where you have an existing wired or wireless thermostat installed. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p>Installations that require alternations to upgrade the wiring or design, to make the thermostat compatible, are not part of this service. If your system does require alterations, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p><strong>Is my Wi Fi connection suitable?</strong></p>rnrn<p>The Smart Thermostat requires a strong Wi-Fi connection, and therefore you need to ensure that there is a strong Wi-Fi signal, and mains power socket, in the area of your home where you wish to place the thermostat (we recommend the Lounge, Kitchen or Hallway). You will also need access to a smartphone or tablet that has access to the Wi-Fi connection, in order to install the system successfully. If you don’t have a strong Wi-Fi connection, and a smartphone/tablet, you may incur a cancellation fee for the failed visit. Please download the Smart Thermostat App before the installation appointment.</p>rnrn<p><strong>Will any redecoration be required?</strong></p>rnrn<p>Please note that, although the installer will take all reasonable care to carry out the installation without causing unnecessary damage to your property, there may be some limited damage caused by the removal of existing fixtures and fittings and the installation of your new thermostat.</p>rnrn<p><strong>What if there’s a safety issue with my boiler? </strong></p>rnrn<p>If on the day of install, the engineer deems your system to be unsafe under the gas safety regulations, it will need to be fixed prior to installation and may need to be shut down for your own safety. Where possible, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. This work would be carried out under a separate arrangement and is not associated with your purchase from EE.</p>rnrn<p><strong>What if I need to reschedule my appointment?</strong></p>rnrn<p>If you would like to reschedule your appointment, you can do so free of charge, by calling the engineer up to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you reschedule less than 48 hours before your appointment, or need to do so more than once, you will incur a cancellation fee.</p>rnrn<p><strong>What if I wish to cancel? </strong></p>rnrn<p>If you wish to cancel your appointment, you can do so free of charge, by calling the engineerup to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you cancel less than 48 hours before your appointment, you will incur a cancellation fee.</p>rnrn<p><strong>What if I’m not home when the engineer visits?</strong></p>rnrn<p>The engineer will contact you on the day of your appointment and will confirm either an AM or PM time slot. If our engineer travels to your home and finds you’re not, and there isn’t an alternative responsible adult available to accept installation, or that your premises are incompatible, you will incur a cancellation fee.</p>rnrn<p><strong>Uninstallation</strong></p>rnrn<p>If at any point in the future you wish to uninstall your Smart Thermostat, it must be replaced by a suitable alternative. We recommend that the original programmer and thermostat are kept in a safe place, should you believe that the Smart Thermostat may need to be removed.</p>rnrn<p><strong>Data Protection </strong></p>rnrn<p>Please read the paragraphs below, which define how we use information about you, for the purpose of providing the installation service of a new Smart Thermostat.</p>rnrn<p>We collect and process details, as necessary, for the provision of the Smart Thermostat installation service, in our legitimate interests in managing the provision of this service.</p>rnrn<p>These activities may include:</p>rnrn<ul>rn <li>use of sensitive information about the health or vulnerability of you or others involved in the installation of a new Smart Thermostat at your property;</li>rn <li>disclosure of information about you and your insurance cover to companies within the AXA group of companies, to our service providers and agents in order to administer and service your insurance cover, for fraud prevention, to collect payments, and otherwise as required or permitted by applicable law;</li>rn <li>monitoring and/or recording of your telephone calls in relation to cover for the purposes of record-keeping, training and quality control;</li>rn <li>obtaining and storing any relevant and appropriate photographic evidence of the condition of your property which is the subject of the claim or any information submitted to substantiate the claim, or for the purpose of providing services under this policy, sending you feedback requests or surveys relating to our services, and other customer care communications.</li>rn</ul>rnrn<p>We will separately seek your consent before using or disclosing your personal data to another party, for the purpose of contacting you about other products or services (direct marketing). Marketing activities may include matching your data with information from public sources, for example government records of when your MOT is due, in order to send you relevant communications. You may withdraw your consent to marketing at any time, or opt-out of feedback requests, by contacting the Data Protection Officer (see contact details below).</p>rnrn<p>We carry out these activities within the UK and the European Economic Area (the European Union plus Norway, Liechtenstein and Iceland) and Switzerland, across which the data protection laws provide a similar level of protection.</p>rnrn<p>By using this service, you acknowledge that we may use your personal data, and consent to our use of sensitive information, as described above. If you provide us with details of other individuals, you agree to inform them of our use of their data as described here and in our website privacy notice (see below).</p>rnrn<p>You are entitled on request to a copy of the information we hold about you, and you have other rights in relation to how we use your data (as set out in our website privacy notice – see below). Please let us know if you think any information we hold about you is inaccurate, so that we can correct it.</p>rnrn<p>If you want to know what information is held about you by AXA Assistance, or have other requests or concerns relating to our use of your data, please write to us at:</p>rnrn<p>Data Protection Officerrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>RH1 1PRrn <br>UK</p>rnrn<p>Email: dataprotectionenquiries@axa-assistance.co.uk</p>rnrn<p>To make a complaint about how we handle your data to the Information Commissioner''s Office. Please visit www.ico.org.uk for further information about how to do this</p>rnrn<p>Our full data privacy notice is available at: www.axa-assistance.co.uk. Alternatively, a hard copy is available from us on request.</p>rnrn<p><strong>Complaints procedure</strong></p>rnrn<p>If you have a complaint about the installation services provided under this agreement, you can write to the Quality Manager at:</p>rnrn<p>AXA Assistance (UK) Limitedrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>Surrey, RH1 1PR</p>rnrn<p>Phone: 01737 334235</p>rnrn<p>Email: homeemergencycomplaints@axa-assistance.co.uk</p>rnrn<p>If it is impossible for us to reach an agreement in resolution of your complaint, you may have the right to make an appeal to The Retail Ombudsman for an impartial assessment of your complaint by writing to:</p>rnrn<p>The Retail Ombudsmanrn <br>33 Floor, Euston Towers,rn <br>286 Euston Roadrn <br>London, NW1 3DPrn <br>United Kingdom</p>rnrn<p>Or by contacting them using the following details:</p>rnrn<p>Email: enquiries@theretailombudsman.org.uk</p>rnrn<p>Website: <a href="http://www.theretailombudsman.org.uk">http://www.theretailombudsman.org.uk</a></p>rnrn<p>Phone: 0203 137 8268</p>rnrn<p>You will not be charged for use of this service.</p>rnrn<p>Details on how to take your complaint further can also be found on the Online Dispute Resolution (ODR) platform <a href="http://ec.europa.eu/consumers/odr/index_en.htm,">http://ec.europa.eu/consumers/odr/index_en.htm,</a> which has been set up by the EU Commission</p>rnrn<p>If you have a complaint regarding your Smart Thermostat device, or anything else with regards to EE, please refer to the EE Terms & Conditions at:</p>rnrn<p>rn <a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions"></a><a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions">https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions</a></p>', NULL, '<p>At AXA Partners, our core products are home emergency and motor breakdown – which we have been providing for over 40 years. </p>rnrn<p>As part of the wider AXA Group, in 2018 we were named number one global insurance brand for the 9<sup>th</sup> consecutive year.</p>rnrn<p>As a global company, we employ 9500 staff across 40 countries, and provide products and services that assist our customers during an emergency situation; taking the hassle away so that they have peace of mind. </p>rnrn<p>But we don’t just cover you for when things go wrong. We also want to help you prevent those things from going wrong in the first place. </p>rnrn<p>We’re at the forefront of innovation and we want to help you manage your home in a way that suits a digital lifestyle. Installing your smart thermostat, in partnership with EE, is just one way we are doing this. We’re able to utilise our experienced and qualified network of tradesman and engineers, to provide an installation service that will get you connected.</p>rnrn<p>As a large insurer and a global service provider, we are thinking beyond traditional insurance to offer you a more holistic approach to peace of mind and living well – and we are involved in numerous innovation initiatives. Connected Home devices, such as your new smart thermostat, are a great way to enhance your life and make the simple, everyday things easier. </p>rnrn<p>*Interbrand 2018</p>', '[{"headline":"General","content":"<p>This website is provided by AXA Assistance (UK) Limited (\u201cAXA Assistance\u201d) which is part of the AXA Assistance Group and whose registered office is at:\r\n\t<br>The Quadrangle\r\n\t<br>106-118 Station Road\r\n\t<br>Redhill\r\n\t<br>Surrey\r\n\t<br>RH1 1PR&<\/p>\r\n\r\n<p>AXA Assistance is registered in England and Wales no: 02638890, and is authorised and regulated by the Financial Conduct Authority. Its Financial Services Register number is 439069. You can check this on the Financial Services register by visiting the website www.fca.org.uk.<\/p>\r\n\r\n<p>These Terms and Conditions of Use and Privacy Policy apply to your use of this website. Please read these terms and conditions and Privacy carefully. <\/p>\r\n\r\n<p>AXA Assistance may revise these terms and conditions of use from time to time. <\/p>\r\n\r\n<p>By using this website, you accept these terms and conditions in full; accordingly if you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. <\/p>\r\n\r\n<p>This website uses cookies; by using this website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Cookies Policy. <\/p>\r\n\r\n<p>You must be at least 18 years of age to buy products and services from this website; by using this website for that purpose you warrant and represent to us that you are at least 18 years of age and are bound by these terms and conditions. <\/p>\r\n"},{"headline":"Availability","content":"<p>AXA Assistance will endeavour to ensure that this website is accessible for 24 hours a day. However AXA Assistance will not be liable if\u201a for any reason\u201a the website is unavailable at any time, or for any period. <\/p>\r\n\r\n<p>AXA Assistance will have the right to suspend access to or withdraw this website temporarily or permanently and without notice. <\/p>\r\n\r\n<p>AXA Assistance will not be liable for any loss or damage arising in contract\u201a tort or otherwise if this website becomes unavailable or suspended for any reason. <\/p>\r\n"},{"headline":"Registration and accounts","content":"<p>To be eligible for an individual account on this website you must be at least 18 years of age and resident in the United Kingdom. <\/p>\r\n\r\n<p>You may register for an account with this website by either:<\/p>\r\n\r\n<ul>\r\n\t<li>Requesting a quote for a product or service to be sent to you by email<\/li>\r\n\t<li>Purchasing a product or service from this website<\/li>\r\n<\/ul>\r\n\r\n<p>We may be required to cancel your account at any time without notice. <\/p>\r\n\r\n<p>If you register for an account with this website you will be asked to choose a password, which you must keep confidential. <\/p>\r\n\r\n<p>You are responsible for any activity on this website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure. <\/p>\r\n\r\n<p>You must notify us immediately you become aware of any unlawful disclosure of your password. <\/p>\r\n"},{"headline":"Your personal data and legal rights","content":"<p>You will be asked to provide us with certain personal data in order to buy a policy and\/or obtain a quote. The personal information AXA Assistance collects through the website may include details such as your name, e-mail address, postal address, telephone number and date of birth and bank or credit card details.<\/p>\r\n\r\n<p>Personal information is collected by AXA Assistance on the website:<\/p>\r\n\r\n<ul>\r\n\t<li>when you apply for a quote for our products or services<\/li>\r\n\t<li>when you purchase any of our products or services<\/li>\r\n\t<li>when you fill out a survey, or vote in a poll on this website<\/li>\r\n\t<li>through feedback forms and web analytics tags and<\/li>\r\n\t<li>when you provide your details to us either online or offline.<\/li>\r\n<\/ul>\r\n\r\n<p>We may also collect your IP address via a web analytics package.<\/p>\r\n\r\n<p>Any personal information you supply to AXA Assistance via this website or via any third party website will be treated in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.<\/p>\r\n\r\n<p>Where you have agreed that we may do so, we may use the information we collect so we and selected partners may send you information about our and their products and services, including services described in our website. We may also use the information we collect for analytical purposes and to assist us in improving our processes, products and services. We will use information collected to safe-guard against fraud and money laundering. We are required to report details of some suspicious activities to the Serious Organised Crime Agency (\u201cSOCA\u201d). <\/p>\r\n\r\n<p>If you provide personal information via the website, you will be told what the information you provide will be used for before the information is submitted to us and you will have the chance to withhold or withdraw your consent for a use other than as listed above. We may send this information in confidence to companies within the AXA Group and other companies acting on our instructions, including those outside of the European Economic Area. <\/p>\r\n\r\n<p>AXA Assistance is committed to delivering the rights that the Data Protection Act 1998 and Privacy and Electronic Communications Regulations provide to individuals. Amongst these are: <\/p>\r\n\r\n<ul>\r\n\t<li>the right to object to your personal information being used for direct marketing. We will give you the ability to object to this, and where required we will ensure we obtain your consent before undertaking marketing; and<\/li>\r\n\t<li>the right to request a copy of the personal information AXA<\/li>\r\n<\/ul>\r\n\r\n<p>Assistance holds about you. To do this, please write to us with full details of what you require to AXA Assistance, at the following address: \u2028 Data Protection Officer\u2028AXA Assistance (UK) Limited The Quadrangle\u2028106-118 Station Road Redhill RH1 1PR<\/p>\r\n\r\n<p>Errors and omissions\r\n\t<br>If you believe that there may be an error in any of the information that you have submitted via the website, please email: web.sales@axa-assistance.co.uk. We will review and amend your records as soon as possible.<\/p>\r\n"},{"headline":"Acceptable use ","content":"<p>You may:<\/p>\r\n\r\n<ul>\r\n\t<li>only use this website for your own personal and business purposes and not for any purpose that damages our reputation or takes advantage of it.<\/li>\r\n\t<li>view pages from this website in a web browser<\/li>\r\n\t<li>download pages from our website<\/li>\r\n\t<li>print pages from this website<\/li>\r\n\t<li>link to the website, provided you do so in a way that is fair and legal, and does \u2028not damage our reputation or take advantage of it. However, you must not establish a link in such a way as to suggest any form of association, approval or \u2028endorsement on our part where none exists<\/li>\r\n<\/ul>\r\n\r\n<p>This website must not be framed on any other website, nor may you create a link to any part of this website other than the website itself. AXA Assistance reserves the right to withdraw linking permission without notice. Our status (and that of any identified contributors) must always be acknowledged as the authors of material on this website. <\/p>\r\n\r\n<p>You must not:<\/p>\r\n\r\n<ul>\r\n\t<li>use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.<\/li>\r\n\t<li>attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website.<\/li>\r\n\t<li>use this website in any way or take any action that causes, or may cause, damage to this website or impairment of the performance, availability or accessibility of this website.<\/li>\r\n\t<li>use this website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.<\/li>\r\n\t<li>modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video<\/li>\r\n\t<li>or audio sequences or any graphics separately from any accompanying text<\/li>\r\n\t<li>edit or otherwise modify any material on this website<\/li>\r\n\t<li>republish material from this website (including republication on another website);<\/li>\r\n\t<li>sell, rent or sub-license material from this website;<\/li>\r\n\t<li>exploit material from this website for a commercial purpose; or<\/li>\r\n\t<li>redistribute material from this website.<\/li>\r\n<\/ul>\r\n\r\n<p>We reserve the right to restrict access to areas of this website, or indeed our whole website, at our discretion, you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on this website. <\/p>\r\n"},{"headline":"Trademarks, copyright and other intellectual property rights ","content":"<p>AXA Assistance and AXA Assistance Group own the copyright, all other intellectual property rights existing on or within the website and all material on this website, including all the trademarks visible on the website. All such rights are reserved and you may not reproduce the logo without written consent from AXA Assistance and AXA Assistance Group. <\/p>\r\n\r\n<p>You are not permitted to modify or in any way change any of the information available on the website.<\/p>\r\n"},{"headline":"Breaches of these terms and conditions ","content":"<p>Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if AXA Assistance reasonably suspects that you have breached these terms and conditions in any way, we may: <\/p>\r\n\r\n<ul>\r\n\t<li>send you one or more formal warnings;<\/li>\r\n\t<li>temporarily suspend your access to our website;<\/li>\r\n\t<li>permanently prohibit you from accessing our website;<\/li>\r\n\t<li>block computers using your IP address from accessing our website;<\/li>\r\n\t<li>contact any or all of your internet service providers and request that they block \u2028your access to our website;<\/li>\r\n\t<li>commence legal action against you, whether for breach of contract or otherwise; \u2028and\/or<\/li>\r\n\t<li>suspend or delete your account on this website<\/li>\r\n<\/ul>\r\n\r\n<p>Where we suspend or prohibit or block your access to this website or a part of this website, you must not take any action to circumvent such suspension or prohibition or blocking (including creating and\/or using a different account).<\/p>\r\n"},{"headline":"Liability","content":"<p>Nothing in these terms and conditions will: <\/p>\r\n\r\n<ul>\r\n\t<li>limit or exclude any liability for death or personal injury resulting from negligence;<\/li>\r\n\t<li>limit or exclude any liability for fraud or fraudulent misrepresentation;<\/li>\r\n\t<li>limit any liabilities in any way that is not permitted under applicable law; or exclude any liabilities that may not be excluded under applicable law.<\/li>\r\n<\/ul>\r\n\r\n<p>AXA Assistance shall not be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation, any losses in relation to your use of, reliance upon or inability to use the website. <\/p>\r\n\r\n<p>AXA Assistance cannot warrant that the website is free of viruses or technical defects of any description\u201a and accepts no responsibility for any technical problems arising from your use of the website. <\/p>\r\n\r\n<p>We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically malicious harmful material that may infect your computer, computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on it or on any website linked to it. <\/p>\r\n\r\n<p>\r\n\t<br>\r\n<\/p>\r\n"},{"headline":"Assignment ","content":"<p>You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and\/or obligations under these terms and conditions. <\/p>\r\n\r\n<p>You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and\/or obligations under these terms and conditions. <\/p>\r\n"},{"headline":"Severability ","content":"<p>If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and\/or unenforceable, the other provisions will continue in effect. <\/p>\r\n\r\n<p>If any unlawful and\/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. <\/p>\r\n"},{"headline":"Third party rights ","content":"<p>A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party. <\/p>\r\n\r\n<p>The exercise of the parties'' rights under a contract under these terms and conditions is not subject to the consent of any third party. <\/p>\r\n"},{"headline":"Law and jurisdiction ","content":"<p>AXA Assistance has established this website in England and Wales. English Law shall govern its use at all times and, in the event of a dispute, the relevant parties shall irrevocably submit to the exclusive jurisdiction of the English courts. <\/p>\r\n"},{"headline":"Complaints ","content":"<p>If you have a complaint in relation to the website, please contact us at the following address:\r\n\t<br>Customer Relations Team\r\n\t<br>AXA Assistance (UK) Limited\r\n\t<br>The Quadrangle\r\n\t<br>106-118 Station Road\r\n\t<br>Redhill,\r\n\t<br>Surrey\r\n\t<br>RH1 1PR<\/p>\r\n\r\n<p>We will deal with your dissatisfaction as soon as we can and try to reach an amicable resolution. <\/p>\r\n\r\n<p>If we are unable to reach a resolution within 8 weeks, or if you are not happy with our resolution, you may have the right to refer the matter to the Financial Ombudsman Service by writing to:\r\n\t<br>Financial Ombudsman Service\r\n\t<br>Exchange Tower\r\n\t<br>London\r\n\t<br>E14 9SR<\/p>\r\n\r\n<p>Telephone 0800 023 4567.\u2028Email: complaint.info@financial-ombudsman.org.uk Website: <a href=\"http:\/\/www.financial-ombudsman.org.uk\/\">www.financial-ombudsman.org.uk<\/a><\/p>\r\n\r\n<p>Following the complaints procedure does not affect your legal rights. <\/p>\r\n\r\n<p>Details on how to take your complaint to the Financial Ombudsman Service can also be found on the Online Dispute Resolution (ODR) platform which has been set up by the EU Commission: <\/p>\r\n\r\n<p><a href=\"http:\/\/ec.europa.eu\/consumers\/odr\/index_en.htm\">http:\/\/ec.europa.eu\/consumers\/odr\/index_en.htm<\/a><\/p>\r\n"}]', '[{"headline":"What cookies are","content":"<p lang=\"en-GB\">A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. <\/p>\r\n\r\n<p lang=\"en-GB\">Cookies are linked to the machine you use to visit this Website and not to you as an individual. <\/p>\r\n\r\n<p lang=\"en-GB\">Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you\u2019ve made or preferences you\u2019ve expressed during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites. One example may be when you visit a site that you have been to before, that site may use a cookie to check what information you\u2019ve looked at previously to get an idea of the topics that may be of interest to you. <\/p>\r\n\r\n<p lang=\"en-GB\">Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive. <\/p>\r\n\r\n<p lang=\"en-GB\">Cookies may be either \u201cpersistent\u201d cookies or \u201csession\u201d cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed. <\/p>\r\n"},{"headline":"How this Website uses cookies","content":"<p>This Website uses both session and persistent cookies.<\/p>\r\n\r\n<p>The names of the cookies that are used on this Website, and the purposes for which they are used are set out below:<\/p>\r\n\r\n<ul>\r\n\t<li>ASP.NET_SessionId \u2013 a session cookie for session information only;<\/li>\r\n\t<li>RequestVerificationToken \u2013 a session cookie for session information only;<\/li>\r\n\t<li>_ga \u2013 a persistent cookie for website analytics;<\/li>\r\n\t<li>_gat \u2013 a persistent cookie for website analytics.<\/li>\r\n<\/ul>\r\n\r\n<p lang=\"en-GB\">Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. <\/p>\r\n\r\n<p lang=\"en-GB\">From time to time, we may include short-term surveys, comparisons and other temporary features on this Website that could use cookies. If we do this, we\u2019ll always try to make sure that we list the cookies that are used, but this may not always be possible given the short-term nature of these features.<\/p>\r\n"},{"headline":"How to turn off cookies","content":"<p lang=\"en-GB\">If you do not wish us to set any cookies, you can turn off cookies in your browser settings. If you do turn them off, it is important to remember that you may not be able to use all of the services on this Website. <\/p>\r\n\r\n<p lang=\"en-GB\">You can find out more about turning off cookies at the independent website <a href=\"http:\/\/www.allaboutcookies.org\/\">www.allaboutcookies.org<\/a><\/p>\r\n"},{"headline":"The different owners of cookies on our websites ","content":"<p>Some of the cookies on this Website have been set by third parties. These cookies include those where a third party is:<\/p>\r\n\r\n<ul>\r\n\t<li>providing a service, such as analysing the pages that visitors to our sites view; or <\/li>\r\n\t<li>measuring the effectiveness of advertising links to or from our sites. <\/li>\r\n<\/ul>\r\n\r\n<p>Third parties are responsible for any cookies they set. We cannot control these cookies.<\/p>\r\n"},{"headline":"Further questions about our use of cookies","content":"<p>If you have any questions about specific cookies or our cookie policy, please email us at cookies@axa- Partners.co.uk<\/p>\r\n"}]', NULL, '#ffffff', '#e4003a', '#ffffff', '#8b1213', NULL, NULL, NULL, '#004994', '#000000', NULL, NULL, NULL, NULL, '<p>We use cookies just to track visits to our Website. We do not store your personal details. View <a href="ee/cookie-policy/">cookie policy here</a></p>', '#004994', NULL, NULL, NULL, NULL, NULL, NULL, NULL, 'Thermostat', 2, '#ffffff', 'thermostat', 'Terms and Conditions of Use', 'Our cookie policy', 'Empowering you to live a better and safer life', '<p>If you have any questions about the smart thermostat please contact EE directly using the link below – or by calling 07953 966 250</p>rnrn<p>rn <br><a class="btn_red quote_btn" href="https://ee.co.uk/help/contact-us" target="_blank">Contact EE</a>rn <br> </p>rnrn<p>Once you have booked your appointment with AXA, your AXA installer will then contact you directly by phone, within 24 hours Monday to Friday, to confirm the details of your installation, tell you what to expect and whether there’s anything special you need to do. You’ll then be able to contact your installer directly if you have any queries or need to re-arrange the appointment.</p>rnrn<p><a href="https://www.axa.co.uk/about/our-company/axa-group/"><strong>Find out more about the AXA Group</strong></a></p>', 'Contact EE about your smart thermostat', '[{"code":"HW18031522"},{"code":"NE18021411"}]', '<p>Please take a moment to check the answers you give</p>', '[{"faqs_category":"Installation day FAQs"},{"faqs_category":"Booking FAQS"},{"faqs_category":"Suitability questions FAQS"},{"faqs_category":"Your details FAQS"}]', 'Smart Thermostat FAQs', '<p>Jmet, ut, aliquet tellus.Lorem ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsu ut, aliquet tellus.</p>', 'EE and AXA working together', '<p>EE and AXA work together to provide you with a seamless smart thermostat installation. </p>rnrn<p>AXA’s role is to professionally install the thermostat you have ordered through EE and to help you get started on the day. If you have any questions about the Smart Thermostat please contact EE directly using the link below – or by calling </p>', 'Book a date to install your Smart Thermostat', 'About installing your Smart Thermostat', 'Your details', 'We will send you an email to confirm your install request has been received. You will then receive a phone call from an AXA engineer to confirm details, in advance of your appointment', '<h2>Can we keep in touch?</h2>rnrn<p>Tick if you are happy for us to contact you by email and SMS with information about other products and services of AXA Assistance, or about motor breakdown, home emergency or complementary products and services provided by other organisations</p>', '<p>Tick the box below if you are happy for us to share relevant personal details (including your name, phone number, email address and car registration) with organisations providing motor breakdown or home emergency or complementary products and services, for them to contact you for marketing purposes or with special offers. Some of these marketing activities may involve matching your data against information from public sources, for example government records of when your MOT is due, to provide you with relevant information</p>', '<p><strong>NOTE: If you do not consent to us sending you marketing and other information, you may still receive feedback requests and other customer care communications from us. For more information about marketing, communications and data sharing, please see our privacy notice, which also contains contact details for queries, withdrawing consents and opting out of feedback requests. You can find this on www.axa-assistance.com.</strong></p>', 'We''ve received your request for the installation of your Smart Thermostat', '<ul>rn <li>You do not need to seek anyone else’s permission to install the Smart Thermostat</li>rn <li>You have told us that you have an existing Thermostat</li>rn <li>You have strong WiFi</li>rn <li>You DO NOT have communal boilers, storage heaters, electronic radiators, underfloor heating, electric boilers, biomass boilers, solar systems or hybrid systems</li>rn <li>Your boiler is natural Gas</li>rn <li>You have told us the make of your boiler</li>rn</ul>', '<h2>If you need to change your appointment</h2>rnrn<p>Your installer will contact you directly within 24hrs (Monday to Friday) to arrange the installation. You can speak to them directly about changing your date or if you need to change any of the details you have given us here.</p>', '', '<p>Thank you for booking your smart thermostat installation</p>rnrn<p>We have sent you an email confirming your booking request</p>', '', '#ffffff', '#004994', '#004994', '<p>Thank you for booking your smart thermostat installation</p>', '12345678901', 'NE', '', 10, 1, NULL, 1, 0, 1, 10, 'AM (9.00am-12.00pm)', 'PM (12.00pm-5.00pm)', 'If you have more than one device, we''ll aim to install them all on this date.', 'Download a PDF copy of our T&Cs', 3),
- (4, '2018-10-11 06:57:40', '2018-10-16 14:30:40', NULL, NULL, NULL, NULL, NULL, '[{"faqs_question":"How will you know my house is compatible?","faqs_answer":"<p>We will ask you a number of questions to determine as best possible, that your house is compatible with your new Smart Device.<\/p>\r\n"},{"faqs_question":"What is included?","faqs_answer":"<p>AXA will install a Doorbell into homes that have an existing, working wired Doorbell infrastructure. The service includes:<\/p>\r\n\r\n<p>\u2022 Unwiring and removing your existing Doorbell<\/p>\r\n\r\n<p>\u2022 Mounting, drilling and wiring and connecting to the power source<\/p>\r\n\r\n<p>\u2022 upgrade either a Din Rail transformer where necessary and where supplied with the product. <\/p>\r\n\r\n<p>\u2022 install a chime when supplied with the product.<\/p>\r\n\r\n<p>\u2022 If relevant, configure the device to give you real time alerts when you have visitors<\/p>\r\n\r\n<p>\u2022 Connecting the product to your WiFi network<\/p>\r\n\r\n<p>\u2022 Providing a demo of the product functionality<\/p>\r\n"},{"faqs_question":"What is not included?","faqs_answer":"<p>We will not:<\/p>\r\n\r\n<p>- Install or upgrade wiring<\/p>\r\n\r\n<p>- Upgrade or modify other elements of the consumer unit<\/p>\r\n\r\n<p>- Upgrade existing Doorbell chimes<\/p>\r\n\r\n<p>- Work where suspected Asbestos may be present<\/p>\r\n\r\n<p>- Where access is not available to carry out the required work safely or has not been made by the customer<\/p>\r\n\r\n<p>- Install your device when Health and Safety regulations or a risk assessment that has been carried out, prevent our authorised contractors being able to carry out work in your home.<\/p>\r\n"}]', '<p>Our engineers will contact you to confirm the appointment and try to offer a specific AM or PM slot, where possible</p>', '[{"headline":"Question 1","Question":"If you live in rented or shared accommodation do you have or need permission from a landlord or other occupant to install the Smart Doorbell in the home?","answers":{"1":{"answer":"I do not live in rented or shared accommodation","correct":"1"},"2":{"answer":"I have permission to install from either a landlord or shared occupant","correct":"1"},"3":{"answer":"Neither of the above","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 2","Question":"Do you have good WiFi connectivity in the place where the Doorbell will be mounted?","answers":{"4":{"answer":"Yes","correct":"1"},"5":{"answer":"No","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 3","Question":"Can you confirm you have access to the WiFi access code?","answers":{"6":{"answer":"Yes ","correct":"1"},"7":{"answer":"No ","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 4","Question":"Does your home have an existing and functioning wired Doorbell?","answers":{"8":{"answer":"Yes","correct":"1"},"9":{"answer":"No","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 5","Question":"Is your current Doorbell a communal intercom system?","answers":{"10":{"answer":"Yes","correct":"0"},"11":{"answer":"No","correct":"1"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."}]', 'Please now agree to our terms and conditions', '<h3>AXA placeholder installation terms and conditions</h3>rnrn<p><strong>How will you know my house is compatible?</strong></p>rnrn<p>We will ask you a number of questions to determine, as far as possible, that your house is compatible for your chosen Smart Thermostat. We would encourage you to answer these questions as accurately as possible, and contact your engineer if you’re unsure, as a failed installation could incur a revisit cost.</p>rnrn<p><strong>Is my heating system suitable? </strong></p>rnrn<p>Our service will install your chosen smart thermostat to a compatible wet central heating system, where you have an existing wired or wireless thermostat installed. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p>Installations that require alternations to upgrade the wiring or design, to make the thermostat compatible, are not part of this service. If your system does require alterations, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p><strong>Is my Wi Fi connection suitable?</strong></p>rnrn<p>The smart thermostat requires a strong Wi-Fi connection, and therefore you need to ensure that there is a strong Wi-Fi signal, and mains power socket, in the area of your home where you wish to place the thermostat (we recommend the Lounge, Kitchen or Hallway). You will also need access to a smartphone or tablet that has access to the Wi-Fi connection, in order to install the system successfully. If you don’t have a strong Wi-Fi connection, and a smartphone/tablet, you may incur a cancellation fee for the failed visit. Please download the Ssmart thermostat App before the installation appointment.</p>rnrn<p><strong>Will any redecoration be required?</strong></p>rnrn<p>Please note that, although the installer will take all reasonable care to carry out the installation without causing unnecessary damage to your property, there may be some limited damage caused by the removal of existing fixtures and fittings and the installation of your new thermostat.</p>rnrn<p><strong>What if there’s a safety issue with my boiler? </strong></p>rnrn<p>If on the day of install, the engineer deems your system to be unsafe under the gas safety regulations, it will need to be fixed prior to installation and may need to be shut down for your own safety. Where possible, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. This work would be carried out under a separate arrangement and is not associated with your purchase from EE.</p>rnrn<p><strong>What if I need to reschedule my appointment?</strong></p>rnrn<p>If you would like to reschedule your appointment, you can do so free of charge, by calling the engineer up to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you reschedule less than 48 hours before your appointment, or need to do so more than once, you will incur a cancellation fee.</p>rnrn<p><strong>What if I wish to cancel? </strong></p>rnrn<p>If you wish to cancel your appointment, you can do so free of charge, by calling the engineerup to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you cancel less than 48 hours before your appointment, you will incur a cancellation fee.</p>rnrn<p><strong>What if I’m not home when the engineer visits?</strong></p>rnrn<p>The engineer will contact you on the day of your appointment and will confirm either an AM or PM time slot. If our engineer travels to your home and finds you’re not, and there isn’t an alternative responsible adult available to accept installation, or that your premises are incompatible, you will incur a cancellation fee.</p>rnrn<p><strong>Uninstallation</strong></p>rnrn<p>If at any point in the future you wish to uninstall your smart thermostat, it must be replaced by a suitable alternative. We recommend that the original programmer and thermostat are kept in a safe place, should you believe that the smart thermostat may need to be removed.</p>rnrn<p><strong>Data Protection </strong></p>rnrn<p>Please read the paragraphs below, which define how we use information about you, for the purpose of providing the installation service of a new smart thermostat.</p>rnrn<p>We collect and process details, as necessary, for the provision of the smart thermostat installation service, in our legitimate interests in managing the provision of this service.</p>rnrn<p>These activities may include:</p>rnrn<ul>rn <li>use of sensitive information about the health or vulnerability of you or others involved in the installation of a new Smart Thermostat at your property;</li>rn <li>disclosure of information about you and your insurance cover to companies within the AXA group of companies, to our service providers and agents in order to administer and service your insurance cover, for fraud prevention, to collect payments, and otherwise as required or permitted by applicable law;</li>rn <li>monitoring and/or recording of your telephone calls in relation to cover for the purposes of record-keeping, training and quality control;</li>rn <li>obtaining and storing any relevant and appropriate photographic evidence of the condition of your property which is the subject of the claim or any information submitted to substantiate the claim, or for the purpose of providing services under this policy, sending you feedback requests or surveys relating to our services, and other customer care communications.</li>rn</ul>rnrn<p>We will separately seek your consent before using or disclosing your personal data to another party, for the purpose of contacting you about other products or services (direct marketing). Marketing activities may include matching your data with information from public sources, for example government records of when your MOT is due, in order to send you relevant communications. You may withdraw your consent to marketing at any time, or opt-out of feedback requests, by contacting the Data Protection Officer (see contact details below).</p>rnrn<p>We carry out these activities within the UK and the European Economic Area (the European Union plus Norway, Liechtenstein and Iceland) and Switzerland, across which the data protection laws provide a similar level of protection.</p>rnrn<p>By using this service, you acknowledge that we may use your personal data, and consent to our use of sensitive information, as described above. If you provide us with details of other individuals, you agree to inform them of our use of their data as described here and in our website privacy notice (see below).</p>rnrn<p>You are entitled on request to a copy of the information we hold about you, and you have other rights in relation to how we use your data (as set out in our website privacy notice – see below). Please let us know if you think any information we hold about you is inaccurate, so that we can correct it.</p>rnrn<p>If you want to know what information is held about you by AXA Assistance, or have other requests or concerns relating to our use of your data, please write to us at:</p>rnrn<p>Data Protection Officerrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>RH1 1PRrn <br>UK</p>rnrn<p>Email: dataprotectionenquiries@axa-assistance.co.uk</p>rnrn<p>To make a complaint about how we handle your data to the Information Commissioner''s Office. Please visit www.ico.org.uk for further information about how to do this</p>rnrn<p>Our full data privacy notice is available at: www.axa-assistance.co.uk. Alternatively, a hard copy is available from us on request.</p>rnrn<p><strong>Complaints create procedure</strong></p>rnrn<p>If you have a complaint about the installation services provided under this agreement, you can write to the Quality Manager at:</p>rnrn<p>AXA Assistance (UK) Limitedrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>Surrey, RH1 1PR</p>rnrn<p>Phone: 01737 334235</p>rnrn<p>Email: homeemergencycomplaints@axa-assistance.co.uk</p>rnrn<p>If it is impossible for us to reach an agreement in resolution of your complaint, you may have the right to make an appeal to The Retail Ombudsman for an impartial assessment of your complaint by writing to:</p>rnrn<p>The Retail Ombudsmanrn <br>33 Floor, Euston Towers,rn <br>286 Euston Roadrn <br>London, NW1 3DPrn <br>United Kingdom</p>rnrn<p>Or by contacting them using the following details:</p>rnrn<p>Email: enquiries@theretailombudsman.org.uk</p>rnrn<p>Website: <a href="http://www.theretailombudsman.org.uk">http://www.theretailombudsman.org.uk</a></p>rnrn<p>Phone: 0203 137 8268</p>rnrn<p>You will not be charged for use of this service.</p>rnrn<p>Details on how to take your complaint further can also be found on the Online Dispute Resolution (ODR) platform <a href="http://ec.europa.eu/consumers/odr/index_en.htm,">http://ec.europa.eu/consumers/odr/index_en.htm,</a> which has been set @up by the EU Commission</p>rnrn<p>If you have a complaint regarding your smart thermostat device, or anything else with regards to EE, please refer to the EE Terms & Conditions at:</p>rnrn<p>rn <a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions"></a><a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions">https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions</a></p>', NULL, NULL, '[]', '[]', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 'Doorbell (wired)', 2, NULL, 'doorbell', '', '', NULL, '', '', NULL, '<p>Please take a moment to check the answers you give</p>', '[{"faqs_category":"Installation day FAQs"},{"faqs_category":"Booking FAQS"},{"faqs_category":"Suitability questions FAQS"},{"faqs_category":"Your details FAQS"}]', 'Smart Doorbell FAQs', '<p>Jmet, ut, aliquet tellus.Lorem ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsu ut, aliquet tellus.</p>', NULL, NULL, 'Book a date to install your Smart Doorbell', 'About installing your Smart Doorbell', '', '', '', '', '', 'We''ve received your request for the installation of your Smart Doorbell', '<ul>rn <li>You do not need to seek anyone else’s permission to install the Doorbell</li>rn <li>Your home has an existing and functioning wired Doorbell</li>rn <li>Your current Doorbell is not part of a communal intercom system</li>rn <li>You have strong WiFi</li>rn <li>You know the WiFi access code</li>rn</ul>', '', '', '', NULL, NULL, NULL, NULL, NULL, '', 'ND', '', 10, 1, NULL, 1, 0, 1, 10, 'AM (9.00am-12.00pm)', 'PM (12.00pm-5.00pm)', 'If you have more than one device, we''ll aim to install them all on this date.', 'Download a PDF copy of our T&Cs', 3),
- (6, '2018-10-15 09:43:03', '2018-10-16 14:31:18', NULL, NULL, NULL, NULL, NULL, '[{"faqs_question":"How will you know my house is compatible?","faqs_answer":"<p>We will ask you a number of questions to determine as best possible, that your house is compatible with your new Smart device.<\/p>\r\n"},{"faqs_question":"What is included?","faqs_answer":"<p>- Mounting of a Camera to a wall up to a height of 3 meters<\/p>\r\n\r\n<p>- Connecting the Camera to the WIFI network<\/p>\r\n\r\n<p>- Running the power cables to a mains socket within 10 meters of the Camera location.<\/p>\r\n"},{"faqs_question":"What is not included?","faqs_answer":"<p>We will not:<\/p>\r\n\r\n<p>- Conceal cables in walls, attics or trunking<\/p>\r\n\r\n<p>- Work where suspected Asbestos may be present<\/p>\r\n\r\n<p>- Where access is not available to carry out the required work safely or has not been made by the customer<\/p>\r\n\r\n<p>- install at height of more than 3 meters<\/p>\r\n\r\n<p>- install at heights of more than 1.5 meters where is not safe to place a ladder<\/p>\r\n\r\n<p>- remove any existing equipment<\/p>\r\n\r\n<p>- Install the device if the wiring is found to be unsafe.<\/p>\r\n\r\n<p>- install your device when Health and Safety regulations or a risk assessment that has been carried out, prevent our authorised contractors being able to carry out work in your home.<\/p>\r\n"}]', '<p>Our engineers will contact you to confirm the appointment and try to offer a specific AM or PM slot, where possible</p>', '[{"headline":"Question 1","Question":"If you live in rented or shared accommodation do you have or need permission from a landlord or other occupant to install this Smart Camera in the home?","answers":{"1":{"answer":"I do not live in rented or shared accommodation","correct":"1"},"2":{"answer":"I have permission to install from either a landlord or shared occupant","correct":"1"},"3":{"answer":"Neither of the above","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 2","Question":"Do you have good WiFi connectivity the place where the Camera will be mounted?","answers":{"4":{"answer":"Yes","correct":"1"},"5":{"answer":"No","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 3","Question":"Can you confirm you have access to the WiFi access code?","answers":{"6":{"answer":"Yes","correct":"1"},"7":{"answer":"No","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 4","Question":"Is there a mains power supply at the location where the Camera is to be mounted?","answers":{"8":{"answer":"Yes","correct":"1"},"9":{"answer":"No","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."}]', 'Please now agree to our terms and conditions', '<h3>AXA placeholder installation terms and conditions</h3>rnrn<p><strong>How will you know my house is compatible?</strong></p>rnrn<p>We will ask you a number of questions to determine, as far as possible, that your house is compatible for your chosen Smart Thermostat. We would encourage you to answer these questions as accurately as possible, and contact your engineer case when you’re unsure then as a failed installation could incur a revisit cost.</p>rnrn<p><strong>Is my heating system suitable? </strong></p>rnrn<p>Our service will install your chosen smart thermostat to a compatible wet central heating system, where you have an existing wired or wireless thermostat installed. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p>Installations that require alternations to upgrade the wiring or design, to make the thermostat compatible, are not part of this service. If your system does require alterations, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p><strong>Is my Wi Fi connection suitable?</strong></p>rnrn<p>The smart thermostat requires a strong Wi-Fi connection, and therefore you need to ensure that there is a strong Wi-Fi raiserror(,, 16, 1) and mains power socket, in the area of your home where you wish to place the thermostat (we recommend the Lounge, Kitchen or Hallway). You will also need access to a smartphone or tablet that has access to the Wi-Fi connection, in order to install the system successfully. If you don’t have a strong Wi-Fi connection, and a smartphone/tablet, you may incur a cancellation fee for the failed visit. Please download the Ssmart thermostat App before the installation appointment.</p>rnrn<p><strong>Will any redecoration be required?</strong></p>rnrn<p>Please note that, although the installer will take all reasonable care to carry out the installation without causing unnecessary damage to your property, there may be some limited damage caused by the removal of existing fixtures and fittings and the installation of your new thermostat.</p>rnrn<p><strong>What if there’s a safety issue with my boiler? </strong></p>rnrn<p>If on the day of install, the engineer deems your system to be unsafe under the gas safety regulations, it will need to be fixed prior to installation and may need to be shut down for your own safety. Where possible, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. This work would be carried out under a separate arrangement and is not associated with your purchase from EE.</p>rnrn<p><strong>What if I need to reschedule my appointment?</strong></p>rnrn<p>If you would like to reschedule your appointment, you can do so free of charge, by calling the engineer up to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you reschedule less than 48 hours before your appointment, or need to do so more than once, you will incur a cancellation fee.</p>rnrn<p><strong>What if I wish to cancel? </strong></p>rnrn<p>If you wish to cancel your appointment, you can do so free of charge, by calling the engineerup to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you cancel less than 48 hours before your appointment, you will incur a cancellation fee.</p>rnrn<p><strong>What if I’m not home when the engineer visits?</strong></p>rnrn<p>The engineer will contact you on the day of your appointment and will confirm either an AM or PM time slot. If our engineer travels to your home and finds you’re not, and there isn’t an alternative responsible adult available to accept installation, or that your premises are incompatible, you will incur a cancellation fee.</p>rnrn<p><strong>Uninstallation</strong></p>rnrn<p>If at any point in the future you wish to uninstall your smart thermostat, it must be replaced by a suitable alternative. We recommend that the original programmer and thermostat are kept in a safe place, should you believe that the smart thermostat may need to be removed.</p>rnrn<p><strong>Data Protection </strong></p>rnrn<p>Please read the paragraphs below, which define @how we use information about you, for the purpose of providing the installation service of a new smart thermostat.</p>rnrn<p>We collect and process details, as necessary, for the provision of the smart thermostat installation service, in our legitimate interests in managing the provision of this service.</p>rnrn<p>These activities may include:</p>rnrn<ul>rn <li>use of sensitive information about the health or vulnerability of you or others involved in the installation of a new Smart Thermostat at your property;</li>rn <li>disclosure of information about you and your insurance cover to companies within the AXA group of companies, to our service providers and agents in order to administer and service your insurance cover, for fraud prevention, to collect payments, and otherwise as required or permitted by applicable law;</li>rn <li>monitoring and/or recording of your telephone calls in relation to cover for the purposes of record-keeping, training and quality control;</li>rn <li>obtaining and storing any relevant and appropriate photographic evidence of the condition of your property which is the subject of the claim or any information submitted to substantiate the claim, or for the purpose of providing services under this policy, sending you feedback requests or surveys relating to our services, and other customer care communications.</li>rn</ul>rnrn<p>We will separately seek your consent before using or disclosing your personal data to another party, for the purpose of contacting you about other products or services (direct marketing). Marketing activities may include matching your data with information from public sources, for example government records of when your MOT is due, in order to send you relevant communications. You may withdraw your consent to marketing at any time, or opt-out of feedback requests, by contacting the Data Protection Officer (see contact details below).</p>rnrn<p>We carry out these activities within the UK and the European Economic Area (the European Union plus Norway, Liechtenstein and Iceland) and Switzerland, across which the data protection laws provide a similar level of protection.</p>rnrn<p>By using this service, you acknowledge that we may use your personal data, and consent to our use of sensitive information, as described above. If you provide us with details of other individuals, you agree to inform them of our use of their data as described here and in our website privacy notice (see below).</p>rnrn<p>You are entitled on request to a copy of the information we hold about you, and you have other rights in relation to @how we use your data (as set @out in our website privacy notice – see below). Please set @us know if you think any information we hold about you is inaccurate, so that we can correct it.</p>rnrn<p>If you want to know what information is held about you by AXA Assistance, or have other requests or concerns relating to our use of your data, please write to us at:</p>rnrn<p>Data Protection Officerrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>RH1 1PRrn <br>UK</p>rnrn<p>Email: dataprotectionenquiries@axa-assistance.co.uk</p>rnrn<p>To make a complaint about @how we handle your data to the Information Commissioner''s Office. Please visit www.ico.org.uk for further information about how to do this</p>rnrn<p>Our full data privacy notice is available at: www.axa-assistance.co.uk. Alternatively, a hard copy is available from us on request.</p>rnrn<p><strong>Complaints procedure</strong></p>rnrn<p>If you have a complaint about the installation services provided under this agreement, you can write to the Quality Manager at:</p>rnrn<p>AXA Assistance (UK) Limitedrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>Surrey, RH1 1PR</p>rnrn<p>Phone: 01737 334235</p>rnrn<p>Email: homeemergencycomplaints@axa-assistance.co.uk</p>rnrn<p>If it is impossible for us to reach an agreement in resolution of your complaint, you may have the right to make an appeal to The Retail Ombudsman for an impartial assessment of your complaint by writing to:</p>rnrn<p>The Retail Ombudsmanrn <br>33 Floor, Euston Towers,rn <br>286 Euston Roadrn <br>London, NW1 3DPrn <br>United Kingdom</p>rnrn<p>Or by contacting them using the following details:</p>rnrn<p>Email: enquiries@theretailombudsman.org.uk</p>rnrn<p>Website: <a href="http://www.theretailombudsman.org.uk">http://www.theretailombudsman.org.uk</a></p>rnrn<p>Phone: 0203 137 8268</p>rnrn<p>You will not be charged for use of this service.</p>rnrn<p>Details on how to take your complaint further can also be found on the Online Dispute Resolution (ODR) platform <a href="http://ec.europa.eu/consumers/odr/index_en.htm,">http://ec.europa.eu/consumers/odr/index_en.htm,</a> which has been set up by the EU Commission</p>rnrn<p>If you have a complaint regarding your smart thermostat device, or anything else with regards to EE, please refer to the EE Terms & Conditions at:</p>rnrn<p>rn <a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions"></a><a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions">https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions</a></p>', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 'Camera (wired)', 1, NULL, 'camera-wired', NULL, NULL, NULL, NULL, NULL, NULL, '<p>Please take a moment to check the answers you give</p>', '[{"faqs_category":"Installation day FAQs"},{"faqs_category":"Booking FAQS"},{"faqs_category":"Suitability questions FAQS"},{"faqs_category":"Your details FAQS"}]', 'Smart Camera FAQs', '<p>Jmet, ut, aliquet tellus.Lorem ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsu ut, aliquet tellus.</p>', NULL, NULL, 'Book a date to install your Smart Camera', 'About installing your Smart Camera', NULL, NULL, NULL, NULL, NULL, 'We''ve received your request for the installation of your Smart Camera', '<ul>rn <li>You do not need to seek anyone else’s permission to install the Smart Camera</li>rn <li>There is a mains power supply at the location where the Camera is to be mounted</li>rn <li>You have strong WiFi</li>rn <li>You know the WiFi access code</li>rn</ul>', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, '', '', 10, 1, NULL, 1, 0, 1, 10, 'AM (9.00am-12.00pm)', 'PM (12.00pm-5.00pm)', 'If you have more than one device, we''ll aim to install them all on this date.', 'Download a PDF copy of our T&Cs', 3),
- (7, '2018-10-15 09:49:42', '2018-10-16 14:30:56', NULL, NULL, NULL, NULL, NULL, '[{"faqs_question":"How will you know my house is compatible?","faqs_answer":"<p>We will ask you a number of questions to determine as best possible, that your house is compatible with your new Smart Device.<\/p>\r\n"},{"faqs_question":"What is included?","faqs_answer":"<p>- Mounting of a Camera to a wall up to a height of 3 meters<\/p>\r\n\r\n<p>- Connecting the Camera to the WIFI network<\/p>\r\n"},{"faqs_question":"What is not included?","faqs_answer":"<p>We will not:<\/p>\r\n\r\n<p>- Conceal cables in walls, attics or trunking<\/p>\r\n\r\n<p>- Work where suspected Asbestos may be present<\/p>\r\n\r\n<p>- Where access is not available to carry out the required work safely or has not been made by the customer<\/p>\r\n\r\n<p>- install at height of more than 3 meters<\/p>\r\n\r\n<p>- install at heights of more than 1.5 meters where is not safe to place a ladder<\/p>\r\n\r\n<p>- remove any existing equipment<\/p>\r\n\r\n<p>- Install the device if the wiring is found to be unsafe.<\/p>\r\n\r\n<p>- install your device when Health and Safety regulations or a risk assessment that has been carried out, prevent our authorised contractors being able to carry out work in your home.<\/p>\r\n"}]', '<p>Our engineers will contact you to confirm the appointment and try to offer a specific AM or PM slot, where possible</p>', '[{"headline":"Question 1","Question":"If you live in rented or shared accommodation do you have or need permission from a landlord or other occupant to install this Smart Camera in the home?","answers":{"1":{"answer":"I do not live in rented or shared accommodation","correct":"1"},"2":{"answer":"I have permission to install from either a landlord or shared occupant","correct":"1"},"3":{"answer":"Neither of the above","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 2","Question":"Do you have good WiFi connectivity the place where the Camera will be mounted?","answers":{"4":{"answer":"Yes","correct":"1"},"5":{"answer":"No","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 3","Question":"Can you confirm you have access to the WiFi access code?","answers":{"6":{"answer":"Yes","correct":"1"},"7":{"answer":"No","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."}]', 'Please now agree to our terms and conditions', '<h3>AXA placeholder installation terms and conditions</h3>rnrn<p><strong>How will you know my house is compatible?</strong></p>rnrn<p>We will ask you a number of questions to determine, as far as possible, that your house is compatible for your chosen Smart Thermostat. We would encourage you to answer these questions as accurately as possible, and contact your engineer if you’re unsure, as a failed installation could incur a revisit cost.</p>rnrn<p><strong>Is my heating system suitable? </strong></p>rnrn<p>Our service will install your chosen smart thermostat to a compatible wet central heating system, where you have an existing wired or wireless thermostat installed. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p>Installations that require alternations to upgrade the wiring or design, to make the thermostat compatible, are not part of this service. If your system does require alterations, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p><strong>Is my Wi Fi connection suitable?</strong></p>rnrn<p>The smart thermostat requires a strong Wi-Fi connection, and therefore you need to ensure that there is a strong Wi-Fi signal, and mains power socket, in the area of your home where you wish to place the thermostat (we recommend the Lounge, Kitchen or Hallway). You will also need access to a smartphone or tablet that has access to the Wi-Fi connection, in order to install the system successfully. If you don’t have a strong Wi-Fi connection, and a smartphone/tablet, you may incur a cancellation fee for the failed visit. Please download the Ssmart thermostat App before the installation appointment.</p>rnrn<p><strong>Will any redecoration be required?</strong></p>rnrn<p>Please note that, although the installer will take all reasonable care to carry out the installation without causing unnecessary damage to your property, there may be some limited damage caused by the removal of existing fixtures and fittings and the installation of your new thermostat.</p>rnrn<p><strong>What if there’s a safety issue with my boiler? </strong></p>rnrn<p>If on the day of install, the engineer deems your system to be unsafe under the gas safety regulations, it will need to be fixed prior to installation and may need to be shut down for your own safety. Where possible, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. This work would be carried out under a separate arrangement and is not associated with your purchase from EE.</p>rnrn<p><strong>What if I need to reschedule my appointment?</strong></p>rnrn<p>If you would like to reschedule your appointment, you can do so free of charge, by calling the engineer up to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you reschedule less than 48 hours before your appointment, or need to do so more than once, you will incur a cancellation fee.</p>rnrn<p><strong>What if I wish to cancel? </strong></p>rnrn<p>If you wish to cancel your appointment, you can do so free of charge, by calling the engineerup to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you cancel less than 48 hours before your appointment, you will incur a cancellation fee.</p>rnrn<p><strong>What if I’m not home when the engineer visits?</strong></p>rnrn<p>The engineer will contact you on the day of your appointment and will confirm either an AM or PM time slot. If our engineer travels to your home and finds you’re not, and there isn’t an alternative responsible adult available to accept installation, or that your premises are incompatible, you will incur a cancellation fee.</p>rnrn<p><strong>Uninstallation</strong></p>rnrn<p>If at any point in the future you wish to uninstall your smart thermostat, it must be replaced by a suitable alternative. We recommend that the original programmer and thermostat are kept in a safe place, should you believe that the smart thermostat may need to be removed.</p>rnrn<p><strong>Data Protection </strong></p>rnrn<p>Please read the paragraphs below, which define how we use information about you, for the purpose of providing the installation service of a new smart thermostat.</p>rnrn<p>We collect and process details, as necessary, for the provision of the smart thermostat installation service, in our legitimate interests in managing the provision of this service.</p>rnrn<p>These activities may include:</p>rnrn<ul>rn <li>use of sensitive information about the health or vulnerability of you or others involved in the installation of a new Smart Thermostat at your property;</li>rn <li>disclosure of information about you and your insurance cover to companies within the AXA group of companies, to our service providers and agents in order to administer and service your insurance cover, for fraud prevention, to collect payments, and otherwise as required or permitted by applicable law;</li>rn <li>monitoring and/or recording of your telephone calls in relation to cover for the purposes of record-keeping, training and quality control;</li>rn <li>obtaining and storing any relevant and appropriate photographic evidence of the condition of your property which is the subject of the claim or any information submitted to substantiate the claim, or for the purpose of providing services under this policy, sending you feedback requests or surveys relating to our services, and other customer care communications.</li>rn</ul>rnrn<p>We will separately seek your consent before using or disclosing your personal data to another party, for the purpose of contacting you about other products or services (direct marketing). Marketing activities may include matching your data with information from public sources, for example government records of when your MOT is due, in order to send you relevant communications. You may withdraw your consent to marketing at any time, or opt-out of feedback requests, by contacting the Data Protection Officer (see contact details below).</p>rnrn<p>We carry out these activities within the UK and the European Economic Area (the European Union plus Norway, Liechtenstein and Iceland) and Switzerland, across which the data protection laws provide a similar level of protection.</p>rnrn<p>By using this service, you acknowledge that we may use your personal data, and consent to our use of sensitive information, as described above. If you provide us with details of other individuals, you agree to inform them of our use of their data as described here and in our website privacy notice (see below).</p>rnrn<p>You are entitled on request to a copy of the information we hold about you, and you have other rights in relation to how we use your data (as set out in our website privacy notice – see below). Please let us know if you think any information we hold about you is inaccurate, so that we can correct it.</p>rnrn<p>If you want to know what information is held about you by AXA Assistance, or have other requests or concerns relating to our use of your data, please write to us at:</p>rnrn<p>Data Protection Officerrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>RH1 1PRrn <br>UK</p>rnrn<p>Email: dataprotectionenquiries@axa-assistance.co.uk</p>rnrn<p>To make a complaint about how we handle your data to the Information Commissioner''s Office. Please visit www.ico.org.uk for further information about @how to do this</p>rnrn<p>Our full data privacy notice is available at: www.axa-assistance.co.uk. Alternatively, a hard copy is available from us on request.</p>rnrn<p><strong>Complaints create procedure</strong></p>rnrn<p>If you have a complaint about the installation services provided under this agreement, you can write to the Quality Manager at:</p>rnrn<p>AXA Assistance (UK) Limitedrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>Surrey, RH1 1PR</p>rnrn<p>Phone: 01737 334235</p>rnrn<p>Email: homeemergencycomplaints@axa-assistance.co.uk</p>rnrn<p>If it is impossible for us to reach an agreement in resolution of your complaint, you may have the right to make an appeal to The Retail Ombudsman for an impartial assessment of your complaint by writing to:</p>rnrn<p>The Retail Ombudsmanrn <br>33 Floor, Euston Towers,rn <br>286 Euston Roadrn <br>London, NW1 3DPrn <br>United Kingdom</p>rnrn<p>Or by contacting them using the following details:</p>rnrn<p>Email: enquiries@theretailombudsman.org.uk</p>rnrn<p>Website: <a href="http://www.theretailombudsman.org.uk">http://www.theretailombudsman.org.uk</a></p>rnrn<p>Phone: 0203 137 8268</p>rnrn<p>You will not be charged for use of this service.</p>rnrn<p>Details on how to take your complaint further can also be found on the Online Dispute Resolution (ODR) platform <a href="http://ec.europa.eu/consumers/odr/index_en.htm,">http://ec.europa.eu/consumers/odr/index_en.htm,</a> which has been set @up by the EU Commission</p>rnrn<p>If you have a complaint regarding your smart thermostat device, or anything else with regards to EE, please refer to the EE Terms & Conditions at:</p>rnrn<p>rn <a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions"></a><a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions">https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions</a></p>', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 'Camera (wireless)', 1, NULL, 'camera-wireless', NULL, NULL, NULL, NULL, NULL, NULL, '<p>Please take a moment to check the answers you give</p>', '[{"faqs_category":"Installation day FAQs"},{"faqs_category":"Booking FAQS"},{"faqs_category":"Suitability questions FAQS"},{"faqs_category":"Your details FAQS"}]', 'Smart Camera FAQs', '<p>Jmet, ut, aliquet tellus.Lorem ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsu ut, aliquet tellus.</p>', NULL, NULL, 'Book a date to install your Smart Camera', 'About installing your Smart Camera', NULL, NULL, NULL, NULL, NULL, 'We''ve received your request for the installation of your Smart Camera', '<ul>rn <li>You do not need to seek anyone else’s permission to install the Smart Camera</li>rn <li>You have strong WiFi</li>rn <li>You know the WiFi access code</li>rn</ul>', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, '', '', 10, 1, NULL, 1, 0, 1, 10, 'AM (9.00am-12.00pm)', 'PM (12.00pm-5.00pm)', 'If you have more than one device, we''ll aim to install them all on this date.', 'Download a PDF copy of our T&Cs', 3),
- (5, '2018-10-15 09:31:03', '2018-10-16 14:30:10', NULL, NULL, NULL, NULL, NULL, '[{"faqs_question":"How will you know my house is compatible?","faqs_answer":"<p>We will ask you a number of questions to determine as best possible, that your house is compatible with your new Smart Device.<\/p>\r\n"},{"faqs_question":"What is included?","faqs_answer":"<p>- Mounting of video Doorbell to door frame or external wall<\/p>\r\n\r\n<p>- Connecting the device to WiFi network<\/p>\r\n"},{"faqs_question":"What is not included?","faqs_answer":"<p>- Install or upgrade wiring<\/p>\r\n\r\n<p>- Removal of existing wired products<\/p>\r\n\r\n<p>- Install or Upgrade existing Doorbell chimes<\/p>\r\n\r\n<p>- Work where suspected Asbestos may be present<\/p>\r\n\r\n<p>- Where access is not available to carry out the required work safely or has not been made by the customer<\/p>\r\n\r\n<p>- install your device when Health and Safety regulations or a risk assessment that has been carried out, prevent our authorised contractors being able to carry out work in your home.<\/p>\r\n"}]', '<p>Our engineers will contact you to confirm the appointment and try to offer a specific AM or PM slot, where possible</p>', '[{"headline":"Question 1","Question":"If you live in rented or shared accommodation do you have or need permission from a landlord or other occupant to install the Smart Doorbell in the home?","answers":{"1":{"answer":"I do not live in rented or shared accommodation","correct":"1"},"2":{"answer":"I have permission to install from either a landlord or shared occupant","correct":"1"},"3":{"answer":"Neither of the above","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 2","Question":"Do you have good WiFi connectivity the place where the Doorbell will be mounted?","answers":{"4":{"answer":"Yes","correct":"1"},"5":{"answer":"No","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."},{"headline":"Question 3","Question":"Can you confirm you have access to the WiFi access code?","answers":{"6":{"answer":"Yes","correct":"1"},"7":{"answer":"No","correct":"0"}},"message":"Sorry, your answer means we won\u2019t be able to install your Smart Device. Please check your answer. If you still see this message you should contact EE on 07953 966 250 to discuss your options."}]', 'Please now agree to our terms and conditions', '<h3>AXA placeholder installation terms and conditions</h3>rnrn<p><strong>How will you know my house is compatible?</strong></p>rnrn<p>We will ask you a number of questions to determine, as far as possible, that your house is compatible for your chosen Smart Thermostat. We would encourage you to answer these questions as accurately as possible, and contact your engineer case when you’re unsure then as a failed installation could incur a revisit cost.</p>rnrn<p><strong>Is my heating system suitable? </strong></p>rnrn<p>Our service will install your chosen smart thermostat to a compatible wet central heating system, where you have an existing wired or wireless thermostat installed. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p>Installations that require alternations to upgrade the wiring or design, to make the thermostat compatible, are not part of this service. If your system does require alterations, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. Due to some system designs, the thermostat may only control your heating and not have the additional hot water functionality.</p>rnrn<p><strong>Is my Wi Fi connection suitable?</strong></p>rnrn<p>The smart thermostat requires a strong Wi-Fi connection, and therefore you need to ensure that there is a strong Wi-Fi raiserror(,, 16, 1) and mains power socket, in the area of your home where you wish to place the thermostat (we recommend the Lounge, Kitchen or Hallway). You will also need access to a smartphone or tablet that has access to the Wi-Fi connection, in order to install the system successfully. If you don’t have a strong Wi-Fi connection, and a smartphone/tablet, you may incur a cancellation fee for the failed visit. Please download the Ssmart thermostat App before the installation appointment.</p>rnrn<p><strong>Will any redecoration be required?</strong></p>rnrn<p>Please note that, although the installer will take all reasonable care to carry out the installation without causing unnecessary damage to your property, there may be some limited damage caused by the removal of existing fixtures and fittings and the installation of your new thermostat.</p>rnrn<p><strong>What if there’s a safety issue with my boiler? </strong></p>rnrn<p>If on the day of install, the engineer deems your system to be unsafe under the gas safety regulations, it will need to be fixed prior to installation and may need to be shut down for your own safety. Where possible, our installer will be able to arrange for you to receive a quotation for this work, but this will be at additional cost to the standard installation. This work would be carried out under a separate arrangement and is not associated with your purchase from EE.</p>rnrn<p><strong>What if I need to reschedule my appointment?</strong></p>rnrn<p>If you would like to reschedule your appointment, you can do so free of charge, by calling the engineer up to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you reschedule less than 48 hours before your appointment, or need to do so more than once, you will incur a cancellation fee.</p>rnrn<p><strong>What if I wish to cancel? </strong></p>rnrn<p>If you wish to cancel your appointment, you can do so free of charge, by calling the engineerup to 48 hours before the appointment. You will be given a direct number to contact the engineer after you’ve booked your appointment. If you cancel less than 48 hours before your appointment, you will incur a cancellation fee.</p>rnrn<p><strong>What if I’m not home when the engineer visits?</strong></p>rnrn<p>The engineer will contact you on the day of your appointment and will confirm either an AM or PM time slot. If our engineer travels to your home and finds you’re not, and there isn’t an alternative responsible adult available to accept installation, or that your premises are incompatible, you will incur a cancellation fee.</p>rnrn<p><strong>Uninstallation</strong></p>rnrn<p>If at any point in the future you wish to uninstall your smart thermostat, it must be replaced by a suitable alternative. We recommend that the original programmer and thermostat are kept in a safe place, should you believe that the smart thermostat may need to be removed.</p>rnrn<p><strong>Data Protection </strong></p>rnrn<p>Please read the paragraphs below, which define @how we use information about you, for the purpose of providing the installation service of a new smart thermostat.</p>rnrn<p>We collect and process details, as necessary, for the provision of the smart thermostat installation service, in our legitimate interests in managing the provision of this service.</p>rnrn<p>These activities may include:</p>rnrn<ul>rn <li>use of sensitive information about the health or vulnerability of you or others involved in the installation of a new Smart Thermostat at your property;</li>rn <li>disclosure of information about you and your insurance cover to companies within the AXA group of companies, to our service providers and agents in order to administer and service your insurance cover, for fraud prevention, to collect payments, and otherwise as required or permitted by applicable law;</li>rn <li>monitoring and/or recording of your telephone calls in relation to cover for the purposes of record-keeping, training and quality control;</li>rn <li>obtaining and storing any relevant and appropriate photographic evidence of the condition of your property which is the subject of the claim or any information submitted to substantiate the claim, or for the purpose of providing services under this policy, sending you feedback requests or surveys relating to our services, and other customer care communications.</li>rn</ul>rnrn<p>We will separately seek your consent before using or disclosing your personal data to another party, for the purpose of contacting you about other products or services (direct marketing). Marketing activities may include matching your data with information from public sources, for example government records of when your MOT is due, in order to send you relevant communications. You may withdraw your consent to marketing at any time, or opt-out of feedback requests, by contacting the Data Protection Officer (see contact details below).</p>rnrn<p>We carry out these activities within the UK and the European Economic Area (the European Union plus Norway, Liechtenstein and Iceland) and Switzerland, across which the data protection laws provide a similar level of protection.</p>rnrn<p>By using this service, you acknowledge that we may use your personal data, and consent to our use of sensitive information, as described above. If you provide us with details of other individuals, you agree to inform them of our use of their data as described here and in our website privacy notice (see below).</p>rnrn<p>You are entitled on request to a copy of the information we hold about you, and you have other rights in relation to @how we use your data (as set @out in our website privacy notice – see below). Please set @us know if you think any information we hold about you is inaccurate, so that we can correct it.</p>rnrn<p>If you want to know what information is held about you by AXA Assistance, or have other requests or concerns relating to our use of your data, please write to us at:</p>rnrn<p>Data Protection Officerrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>RH1 1PRrn <br>UK</p>rnrn<p>Email: dataprotectionenquiries@axa-assistance.co.uk</p>rnrn<p>To make a complaint about @how we handle your data to the Information Commissioner''s Office. Please visit www.ico.org.uk for further information about how to do this</p>rnrn<p>Our full data privacy notice is available at: www.axa-assistance.co.uk. Alternatively, a hard copy is available from us on request.</p>rnrn<p><strong>Complaints procedure</strong></p>rnrn<p>If you have a complaint about the installation services provided under this agreement, you can write to the Quality Manager at:</p>rnrn<p>AXA Assistance (UK) Limitedrn <br>The Quadranglern <br>106-118 Station Roadrn <br>Redhillrn <br>Surrey, RH1 1PR</p>rnrn<p>Phone: 01737 334235</p>rnrn<p>Email: homeemergencycomplaints@axa-assistance.co.uk</p>rnrn<p>If it is impossible for us to reach an agreement in resolution of your complaint, you may have the right to make an appeal to The Retail Ombudsman for an impartial assessment of your complaint by writing to:</p>rnrn<p>The Retail Ombudsmanrn <br>33 Floor, Euston Towers,rn <br>286 Euston Roadrn <br>London, NW1 3DPrn <br>United Kingdom</p>rnrn<p>Or by contacting them using the following details:</p>rnrn<p>Email: enquiries@theretailombudsman.org.uk</p>rnrn<p>Website: <a href="http://www.theretailombudsman.org.uk">http://www.theretailombudsman.org.uk</a></p>rnrn<p>Phone: 0203 137 8268</p>rnrn<p>You will not be charged for use of this service.</p>rnrn<p>Details on how to take your complaint further can also be found on the Online Dispute Resolution (ODR) platform <a href="http://ec.europa.eu/consumers/odr/index_en.htm,">http://ec.europa.eu/consumers/odr/index_en.htm,</a> which has been set up by the EU Commission</p>rnrn<p>If you have a complaint regarding your smart thermostat device, or anything else with regards to EE, please refer to the EE Terms & Conditions at:</p>rnrn<p>rn <a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions"></a><a href="https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions">https://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions</a></p>', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 'Doorbell (wireless)', 1, NULL, 'doorbell-wireless', NULL, NULL, NULL, NULL, NULL, NULL, '<p>Please take a moment to check the answers you give</p>', '[{"faqs_category":"Installation day FAQs"},{"faqs_category":"Booking FAQS"},{"faqs_category":"Suitability questions FAQS"},{"faqs_category":"Your details FAQS"}]', 'Smart Doorbell FAQs', '<p>Jmet, ut, aliquet tellus.Lorem ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsum dolor sit amet, mus vel ipsum in penatibus, a laoreet in ut, aliquet tellus. ipsu ut, aliquet tellus.</p>', NULL, NULL, 'Book a date to install your Smart Doorbell', 'About installing your Smart Doorbell', NULL, NULL, NULL, NULL, NULL, 'We''ve received your request for the installation of your Smart Doorbell', '<ul>rn <li>You do not need to seek anyone else’s permission to install the Doorbell</li>rn <li>You have strong WiFi</li>rn <li>You know the WiFi access code</li>rn</ul>', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, '', '', 10, 1, NULL, 1, 0, 1, 10, 'AM (9.00am-12.00pm)', 'PM (12.00pm-5.00pm)', 'If you have more than one device, we''ll aim to install them all on this date.', 'Download a PDF copy of our T&Cs', 3);
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