Thursday, Apr 07, 2016 02:59 AM
Duration: 36 minutes 4 seconds
Gulab:
Thanks for contacting iTunes. My name is Gulab. Please give me a moment to look over your information.
Gulab:
Hi Javier!
Gulab:
How are you doing today?
firehun13@gmail.com:
Hello
firehun13@gmail.com:
I'm doing good, how about you?
Gulab:
Glad to hear.
Gulab:
I am doing well. Thank you.
Gulab:
How may I help you today?
firehun13@gmail.com:
I made a purchase in an app game a few days ago, the first purchase did not register and they didn't give me my credits so I purchased once again
firehun13@gmail.com:
the second purchase went through but when I checked my purchase history on itunes it said that both were purchased
firehun13@gmail.com:
I asked for a refund to apple and gave me back the money I spent for both purchases instead of just one of them
Gulab:
Just to confirm, I see that you have been charged for an in app that you have not received yet. Is that correct?
firehun13@gmail.com:
now the game app company is telling me that I might get banned for refunding the order that actually went through
firehun13@gmail.com:
where can I see my previous ticket number? so maybe it can fill you in better
Gulab:
No worries, let me see what best I can do for you.
firehun13@gmail.com:
alright, thanks
Gulab:
I am happy to check this for you and share necessary information so that you can gain access to your in app purchase.
Gulab:
May I know your Apple ID (email address)?
firehun13@gmail.com:
firehun13@gmail.com
Gulab:
Thank you.
Gulab:
May I place you on hold for 2 to 3 minutes while I look into this for you?
firehun13@gmail.com:
yes, but first they told me this
firehun13@gmail.com:
these are the purchases that went through: '200000251193466', '200000251181452', '200000250974463', and '200000250474984'
firehun13@gmail.com:
the one not showing up is the one that needed to be refunded
Gulab:
Thank You.
Gulab:
Did you contacted the in app developer?
firehun13@gmail.com:
yes, I'll copy paste what they told me, hold on one second
firehun13@gmail.com:
'We can see that you have already received the 'Handful of Diamonds' you purchased. You have purchased 150 diamonds twice, and one 250 diamonds and one 500 diamonds. The order you made is '200000251193466', '200000251181452', '200000250974463', and '200000250474984' Could you tell apple to refund your purchase except these orders? It would not be a problem if you refund the only the un-received cases. (The last Handful of Diamonds purchase you made) We check our receipts time-by-time, so I hope it is not to late for apple to take care about this. Thanks for letting us know in advance. If your account gets suspended, let us know so we can do some proper actions on your account.'
Gulab:
Okay.
Gulab:
May I place you on hold for 2 to 3 minutes while I look into this for you?
firehun13@gmail.com:
yes.
Gulab:
Thank you.
Gulab:
Just a few more moments. I will be right with you.
firehun13@gmail.com:
okay.
Gulab:
I have gone ahead and reversed the charges for the in apps back to your account.
Gulab:
Let me share the refund details.
Gulab:
Within five to seven business days, a credit of CA$28.22 should be posted to the credit card that appears on the receipt for that purchase.
firehun13@gmail.com:
wait, I just needed the refund for one product
firehun13@gmail.com:
if I get refunded those 28$CAD my game account will be banned.
Gulab:
I am sorry, I have gone ahead and refunded both the charges as you have mentioned above that did not received the purchases.
firehun13@gmail.com:
it's only one purchase that needs to be refunded and it's the one missing from the order numbers I gave you, these ones: '200000251193466', '200000251181452', '200000250974463', and '200000250474984'
firehun13@gmail.com:
it's just 3.99$
Gulab:
I apologize for the inconvenience caused to you.
Gulab:
I request you please go ahead and re-purchase the game now.
firehun13@gmail.com:
no problem, I just don't want my game account banned
Gulab:
It won’t be banned once you re-purchase the game.
firehun13@gmail.com:
it's currency in game, which I already had and spent. I purchased 1050 diamonds and paid for 1200. those 150 diamonds are the ones I needed to refund
firehun13@gmail.com:
since you have refunded everything I can't just go back and buy it again because I will be buying double that amount and that will get me banned
firehun13@gmail.com:
I'm not sure if I'm making my self clear
Gulab:
I can certainly understand the concern however, it has been already refunded now.
Gulab:
I request you please contact the developer once.
Gulab:
I am sure they will be able to provide the necessary information.
firehun13@gmail.com:
is there any way I can get this whole conversation on a text file?
firehun13@gmail.com:
so I can show them how all of this was a misunderstanding
Gulab:
Yes, sure.
Gulab:
Once the chat will be end then you will be getting option to have this chat transcript.
firehun13@gmail.com:
ok.
Gulab:
Apart from this, would there be anything else that I can assist you with today?
firehun13@gmail.com:
no, let's hope I can figure this out
Gulab:
Yes, definitely.
Gulab:
Thank you for contacting iTunes chat support.
Gulab:
Have a great day ahead!



Sincerely,
Apple Support