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FAQ UPDATE

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Jan 14th, 2016
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  1. [CENTER][COLOR=#333333]This will show you a list of frequently asked questions.
  2. If you wish to find general xat information, you can visit the [B]xat Wiki[/B] [/COLOR][URL="http://xat.com/wiki"]here[/URL][COLOR=#333333].
  3. Please note that when making new threads you must not include any personal information. e.g Emails, passwords etc.
  4. You may include your ID/registered name so that volunteers/admins can further assist you.[/COLOR][/CENTER]
  5.  
  6. [B]1. I'm locked out! What do I do?[/B]
  7. Clear your cookies and send a ticket to [URL]http://xat.com/Ticket[/URL] and make sure it is in the "Locked Out" department. You should receive a reply within 24 hours. If you're having trouble with this and you would like a guide, click [URL="http://community.xat.com/forum/site-support-and-suggestions/general-support/29609-read-locked-out"]here[/URL].
  8.  
  9. [B]2. I forgot my email! What do I do?[/B]
  10. You can get a hint at [URL]http://xat.com/Ticket[/URL] under the help topic "Email Change or Email Hint" if you have access to the account and you are a paid user on the account. Xat cannot help you in any other cases. You also cannot ask for an email hint in a ticket from another account.
  11.  
  12. [B]3. I want to report a user for scamming/phishing[/B]
  13. We don't encourage threads that pinpointing specific users. You can report the user by [URL="http://xat.com/ticket"]creating a ticket[/URL] under the help topic "Scam report". You do NOT need to be a paid user to do this. If you create threads on this issue, they will either be deleted, or edited to remove screenshots. Do not create threads about scammers, send all proof and information directly to a volunteer or via the [URL="http://xat.com/ticket"]ticket system[/URL].
  14.  
  15. [B]4. I want to report an unfair ban[/B]
  16. Please do not create threads about this. If you wish to report an unfair ban, make sure to click report unfair ban when you are first banned. If you did not click that, then you must click message (bottom right hand corner on a chat) and report it there. This will send the report to the main owner of the chat group. Any threads made about this will either be closed or deleted.
  17.  
  18. [B]5. I'm held! What do I do? [/B]
  19. There are several different types of transfer hold. I will list them all below, and list what you must do in each case.
  20. [LIST]
  21. [*][B]5-7 day hold (Phishing protection):[/B] Change your password and the days should go down. If they do not, create a ticket under the help topic "Account Hold".
  22. [/LIST]
  23. [LIST]
  24. [*][B]5 day hold (More than 5 days):[/B] Create a ticket at [URL]http://xat.com/Ticket[/URL] under the help topic "Account Hold".
  25. [/LIST]
  26. [LIST]
  27. [*][B]7 day hold (After getting your account unlocked): [/B]Wait 7 days.
  28. [/LIST]
  29. [LIST]
  30. [*][B]Transfer held for funds to clear (Could be any amount of days):[/B] Create a ticket at [URL]http://xat.com/Ticket[/URL] about the situation.
  31. [/LIST]
  32. [LIST]
  33. [*][B]System problem 25 (Permanent transfer block):[/B] This is usually a result of breaking [URL="http://xat.com/terms.html"]xat's terms[/URL], by either scamming or phishing users. Create a ticket at [URL]http://xat.com/Ticket[/URL] about the situation under the help topic "Account Block".
  34. [/LIST]
  35. [LIST]
  36. [*][B]System Problem 55:[/B] Your account is held indefinitely. Blocks all outgoing trades and transfers. Create a ticket at [URL]http://xat.com/Ticket[/URL] about the situation under the help topic "Account Block".
  37. [/LIST] [B]6. I bought xats and did not receive them![/B]
  38. Please login again here: [URL]http://xat.com/login[/URL] If you still have not received the xats after logging in, you have to create a ticket about issue here: [URL]http://xat.com/Ticket[/URL] under "Payment Problems".
  39.  
  40. [B]7. I'm reserved! What can I do to reduce the reserve?[/B]
  41. Create a ticket at [URL]http://xat.com/Ticket[/URL] about the situation under the help topic "Payment Problems". The reserve also goes down over time.
  42.  
  43. [B]8. I need a short name transferred/I want to buy a short name that is not in use but it will not let me[/B]
  44. For either issue, you have to create a ticket at [URL]http://xat.com/Ticket[/URL] about the situation under the help topic "Short names" if you are a paid user. If you are not a paid user you cannot transfer your short name. If you want to purchase a short name that is not in use but it is giving you an error, you need to create a ticket at [URL]http://xat.com/Ticket[/URL] about the situation under the help topic "Short names" if you are a paid user. A ticket cannot be opened for you in this case.
  45.  
  46. [B]9. Procedure for reporting unfair bans on any chat group[/B]
  47. Please do not post any reports of unfair banning on this forum. This is not the place to deal with that issue, you can better get your issue resolved by clicking inappropriate (bottom right) of the chat group, or you may use the message button (bottom right of the chat group). The message button sends a message to the main owner, if the main owner is the one unfair banning, or is not willing to deal with the situation then you may use the inappropriate button.
  48.  
  49. [B]10. Chats are not loading![/B]
  50. This issue could be any one of the following, so it's best you try every single option until something works. [LIST=1]
  51. [*][B]Update your flash player here:[/B] [URL]http://get.adobe.com/flashplayer/[/URL]
  52. [*][B]Clear your cache. If you do not know how to do this, see here:[/B] [URL="http://kb.iu.edu/data/ahic.html"]https://kb.iu.edu/d/ahic[/URL]
  53. [*][B]Increase your storage:[/B] Go to this page [URL="http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html"]http://www.macromedia.com/support/do...manager07.html[/URL] and find "www.xatech.com" and set it to 10MB or higher.
  54. [*][B]Try another web browser:[/B] [URL="http://www.apple.com/safari/download/"]Safari[/URL], [URL="http://www.opera.com/download/"]Opera[/URL], [URL="http://www.mozilla.org/en-US/firefox/new/"]Mozilla Firefox[/URL], [URL="http://www.google.com/chrome"]Google Chrome[/URL]
  55. [/LIST] [B]11. I want to change my e-mail address[/B]
  56. This is a paid service only.* If you are a paid user, create a ticket at [URL]http://xat.com/Ticket[/URL] under the help topic "Email Change".
  57. Note: You must have access to the current e-mail address associated with the xat account.
  58.  
  59. [B]12. I'm registered on the forum but I can't create threads, why?[/B]
  60. You need to confirm your forum account by checking your e-mail address for the registration email.
  61.  
  62. [B]Please DO NOT create multiple threads on the same issue.[/B] The threads will be deleted and if you do it repeatedly you will end up being banned. Wait for a response on the original thread.
  63.  
  64. [I][B]Paid user service[/B][/I] - This means that you must have purchased xats from [URL="http://xat.com/"]http://xat.com[/URL] at any point.
  65.  
  66. Instead of private messaging a volunteer, the user who requires help should check the ticket system updates by clicking [URL="http://xatalert.com/ticket-system-updates/"][B]here[/B][/URL].
  67.  
  68.  
  69. [I]If you have any ideas on how to add to this guide, or if I've missed anything, please let us know.[/I]
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