Andrea V: Welcome to Avira.
How can I assist you?
-  -   -   -   -   -    -    -    -    -
Willkommen bei Avira.
Wie kann ich Ihnen helfen?
You: hi, i am currently using avira free mac security and the savapi process is using 260+ MB of ram, reducing my free memory to 15 MB, is this abnormal?
Andrea V: Hello. I am sorry. We do not offer support for our free products.
You: your site states that you do
You: "Support for Avira Free Products  Telephone Support is available for Avira Free Antivirus, Avira Free Mac Security and Avira Free Android Security users to get instant help."
Andrea V: You will have to look on the website for resources. I can send yhou a couple of links...
You: it says here http://www.avira.com/en/support-for-home
Andrea V: Support forum:
http://forum.avira.com/wbb/index.php
Knowledgebase:

http://www.avira.com/en/support-for-home-knowledgebase-search
You: please do not lie
Andrea V: Yes, I understand it says that on the website. I am sorry. I can not transfer you to technical support if you have a free license.
Andrea V: *free product I should say..
You: thren your website is wrong and your company refuses to change it?
You: your product is faulty, your site is outdated
Andrea V: There is a support forum and a knowledge base on the website. We are not technical support here and I am sorry that we do not have live support for the free products.
You: then please change it on your site