Hello friend,
replacement:
Joyetech logo 1000mAh USB battery (Steel,Joyetech logo) *2
Thanks for your letter.
We are sorry for problem you met and we will solve it for you. You referred to "the charger isnt charging.", but what about the other charger please? Would you mind trying to charge those batteries with that one please?
Can it work after that? If not, we are willing to replace it for you.
Originally, we process replacement after we get the return from customers. But if it is urgent, you can inform us after your send broken items out, so that we can process replacement firstly, on receiveing shipping fee or with your new order.
For replacement, we can send it on receiving your US$5.00 of shipping fee(registered airmail). Our paypal is heavengifts@heaven-gifts.com. Also we can send it with your next order(Please leave a message when you place new order to remind us to add it for you), to save your shipping fee. Which one do you prefer to please?
For broken items, please send them back to us.
Our receiving address is as follows:
Receiver name: Zhang Sheng Wei
Address: 3rd Floor, No.56 building, Lane 118, Sui De Road, Shanghai, China
Postal code: 200331
Phone: 13381579493
Just put it in a bubble envelope and post it by the cheapest airmail to
save the shipping fee. Don't forget to attach your order number, member ID or any personal information, so we could know it is from you.
Best wishes
Heaven Gifts


2011-11-08