25 MCQ The field that deals with behavioral issues as well a

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1. The field that deals with behavioral issues as well as technical issues surrounding the
development, use, and impact of information systems used by managers and employees in the
firm is called:
a. management information systems.
b. information systems literacy.
c. information systems architecture.
d. information technology infrastructure.
2. Which of the following business objectives best describes the strategy behind the use of
technology in the new Yankee Stadium?
a. New products and services
b. Survival
c. Improved decision making
d. Competitive advantage
3. Thomas Friedman’s declaration that the world was now “flat” meant that:
a. globalization is starting to offer less advantage to large corporations.
b. the global economy is increasingly commanded by fewer and larger corporations.
c. the Internet has reduced the economic advantages of developed countries.
d. global capitalism is homogenizing culture and business practices throughout the world.
4. Data management technology consists of the:
a. hardware and software used to transfer data.
b. detailed, preprogrammed instructions that control and coordinate the computer
hardware components in an information system.
c. software governing the organization of data on physical storage media.
d. physical hardware and media used by an organization for storing data.
5. An example of a business using information systems to create new products and services is:
a. Apple Inc.’s iPod.
b. Verizon’s Web-based digital dashboard.
c. Wal-Mart’s Retail Link system.
d. the Mandarin Oriental hotel’s customer-preference tracking system.
6. Based on the examples in the chapter, if you were asked to formulate a plan for a regional
drive-in restaurant chain’s efforts to use information technology to develop a loyal customer
base, what would be the best use of information technology from the list below?
a. Use IT to help survive government reporting requirements.
b. Use IT to increase supplier loyalty.
c. Use IT to increase operational efficiency.
d. Use IT to create new products and business models.
e. Use IT to achieve customer intimacy.
7. From a business perspective, raw data is transformed systematically during various stages,
transforming it into valuable information, in a process called:
a. the IT value chain.
b. information processing.
c. the information value chain.
d. feedback.
8. An example of a social complementary asset is:
a. technology and service firms in adjacent markets.
b. distributed decision-making rights.
c. training programs.
d. all of the above.
9. Disciplines that contribute to the technical approach to information systems are:
a. operations research, management science, and computer science.
b. engineering, utilization management, and computer science.
c. computer science, engineering, and networking.
d. management science, computer science, and engineering.
10. Which of the following are key corporate assets?
a. Knowledge and the firm’s tangible assets, such as goods or services
b. Intellectual property, core competencies, and financial and human assets
c. Time and knowledge
d. Production technologies and business processes for sales, marketing, and finance
11. The three principal levels within a business organization hierarchy are:
a. senior management, middle management, and operational management.
b. senior management, middle management, and service workers.
c. senior management, operational management, and information systems.
d. senior management, operational management, and service workers.
12. Which main business function is responsible for maintaining employee records?
a. Manufacturing and production
b. Sales and marketing
c. Human resources
d. Finance and accounting
13. A managerial element in the UPS tracking system described in the chapter is:
a. the decision to use automation.
b. in-house package tracking software.
c. providing package status reports to customers.
d. taking inventory.
14. An example of a collaboration tool that supports colocated, asynchronous collaboration is:
a. e-mail.
b. a MUD.
c. a team room.
d. a wall display.
15. Identifying customers is a responsibility of the ________ function.
a. human resources
b. manufacturing and production
c. sales and marketing
d. finance and accounting
16. Which type of system would you use to forecast the return on investment if you used new
suppliers with better delivery track records?
a. TPS
b. ESS
c. DSS
d. MIS
17. Which systems often deliver information to senior executives through a portal, which uses a
Web interface to present integrated personalized business content?
a. Transaction processing systems
b. Decision-support systems
c. Executive support systems
d. Management information systems
18. ________ are designed to support organization-wide process coordination and integration.
a. CRM systems
b. Enterprise applications
c. Decision-support systems
d. Management information systems
19. The CPO is responsible for:
a. enforcing the firm’s information security policy.
b. overseeing the use of information technology in the firm.
c. making better use of existing knowledge in organizational and management processes.
d. ensuring that the company complies with existing data privacy laws.
20. Which of the following roles falls into the duties of an information systems manager?
a. Writing software instructions for computers
b. Translating business problems into information requirements
c. Managing data entry staff
d. Acting as liaison between the information systems group and the rest of the organization
21. An example of a professional bureaucracy is a:
a. school system.
b. consulting firm.
c. mid-size manufacturing firm.
d. small startup firm.
22. The ________ model is used to describe the interaction of external forces that affect an
organization’s strategy and ability to compete.
a. competitive advantage
b. competitive forces
c. network economics
d. demand control
23. Which of the following industries has a low barrier to entry?
a. Automotive
b. Airline
c. Computer chip
d. Restaurant
24. Internet technology:
a. makes it easy to sustain operational advantages.
b. imposes a significant cost of entry, due to infrastructure requirements.
c. makes it easy for rivals to compete on price alone.
d. increases the difference between competitors because of the wide availability of
information.
25. The most successful solutions or methods for achieving a business objective are called:
a. best practices.
b. core competencies.
c. value activities.
d. best processes.

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