Adobe Data Breach

Open Chat with Adobe Support regarding customer Data theft

Rizwan: Hello! Welcome to Adobe Customer Service.
Rizwan: Hi Jason, How may I help you?
Jason [Last Name]: Hello Rizwan, I'm doing okay. Thanks for asking
Rizwan: Hello! Welcome to Adobe Customer Service.
Rizwan: Sorry for the typo.
Rizwan: How may I help you today?
Jason [Last Name]: I just confirmed using that my email and credit card information was part of the breach. I did receive a letter stating you would provide one year of credit reporting, but considering it has been confirmed my personal information has been compromised,
Jason [Last Name]: I am not satisfied with the results. Such information can compromise me for years to come, much longer than the one year of credit reporting
Rizwan: I understand and I'm sorry for that.
Jason [Last Name]: As one of the first to jump on the CC model, I'm extremely disappointed with Adobe in the lack of security precautions and I am considering moving my studio to another platform
Rizwan: Please follow the instructions mentioned in the letter to activate the credit monitoring.
Jason [Last Name]: Although I've been using Adobe product for more than a decade, this serious lack of security greatly alarms me, especially considering its 100% confirmed my info was part of the breach data.
Jason [Last Name]: That is not enough to keep me as a customer unfortunately
Jason [Last Name]: that would be okay if I was not part of the stolen information or it could not be confirmed, but now that it has been confirmed, I expect adobe to compensate me for the major inconvenience
Rizwan: We are working diligently internally, as well as with external partners and law enforcement, to address the incident. We value the trust of our customers and will work aggressively to prevent these types of events from occurring in the future.
Jason [Last Name]: Either additional years of credit monitoring, or a large credit
Jason [Last Name]: I understand but that is in the future
Jason [Last Name]: The fact is, I signed up for your product using a new model, it was very quickly compromised, and although it's being investigated, the likelihood of my information being misused is very high
Jason [Last Name]: Please let me know what you can do to keep me as an Adobe customer
Jason [Last Name]: as the "provided one year" of credit monitoring is not acceptable for this level of personal data leakage
Rizwan: Customers whose credit or debit card information was involved will receive a notification letter from us with additional information on steps they can take to help protect themselves against potential misuse of personal information about them.
Jason [Last Name]: I understand but the key is protecting me. This was an error on Adobe's part, not my own
Jason [Last Name]: I wouldn't need to protect myself to this extent if Adobe did not leak my personal information.
Jason [Last Name]: So, I am asking what you can do to convince me to continue with the CC program.
Jason [Last Name]: and stay an adobe customer
Jason [Last Name]: I already am taking additional steps to protect myself, but it means nothing if companies allow security breaches and data theft. What can Adobe to convince me things are now secure and compensate me for the additional credit monitoring I will need to do for several years going forward
Rizwan: Cyber attacks are one of the unfortunate realities of doing business today. Given the profile and widespread use of many of our products, Adobe has attracted increasing attention from cyber attackers. We are working diligently internally, as well as with external partners and law enforcement, to address the incident.
Jason [Last Name]: as the offered one year is not acceptable for this type level of security breach
Jason [Last Name]: I have cloud based products with dozens of other companies, some smaller and some bigger than Adobe. NO OTHER company has allowed my information to be compromised is the last 15 years
Rizwan: As of now we are offering one year credit monitoring.
Jason [Last Name]: I understand you are addressing the issue, but what can you do to convince me to continue paying a monthly fee for your service
Jason [Last Name]: that is not acceptable, considering it's confirmed my info has been leaked
Jason [Last Name]: That is what EVERYONE is being offered but it's been confirmed my email and info has been leaked. Adobe needs to take further action if they wish to keep me and others as a customer
Jason [Last Name]: It's pathetic, but people pirating your software are safer from data theft than paid users at the moment
Rizwan: We have already started purging the credit card information from our system and only retaining the last four digits for transaction reference.
Rizwan: That is the only thing we can offer.
Jason [Last Name]: You can offer a free month, or additional credit monitoring
Jason [Last Name]: purging CC numbers does not help me at all. My information is still out in the "black hole" of the internet
Jason [Last Name]: you can't fix that
Jason [Last Name]: I'm requesting either additional credit monitoring or a credit for some of the service, as I'm not convinced things are any better
Rizwan: Sorry for the wait. Please do stay online.
Rizwan: Please allow me 2-3 minutes while I check on that for you.
Jason [Last Name]: ok, as I mentioned one year of credit reporting is not an acceptable solution for me. Please see what you can do. I really appreciate your help
Rizwan: Thank you for staying online, I really appreciate your patience.
Rizwan: I did check with this for you and I'm sorry we are only offering 1 year credit monitoring.
Jason [Last Name]: Wow.....
Jason [Last Name]: well, I'm sorry to say I'm going to need to consider other solutions if the company can't take appropriate action when they allow a security breach
Jason [Last Name]: This chat will be shared online with other Adobe editors
Rizwan: I'm really sorry for the inconvenience caused to you.
Rizwan: Is there anything else I can help you with?
Jason [Last Name]: so as to avoid others wasting their time attempting to request appropriate action on behalf of adobe
Jason [Last Name]: unfortunately not today
Rizwan: I again apologies for the inconvenOpen Chat with Adobe Support regarding customer Data theft

Rizwan: Hello! Welcome to Adobe Customer Service.
Rizwan: Hi Jason, How may I help you?
Jason [Last Name]: Hello Rizwan, I'm doing okay. Thanks for asking
Rizwan: Hello! Welcome to Adobe Customer Service.
Rizwan: Sorry for the typo.
Rizwan: How may I help you today?
Jason [Last Name]: I just confirmed using that my email and credit card information was part of the breach. I did receive a letter stating you would provide one year of credit reporting, but considering it has been confirmed my personal information has been compromised,
Jason [Last Name]: I am not satisfied with the results. Such information can compromise me for years to come, much longer than the one year of credit reporting
Rizwan: I understand and I'm sorry for that.
Jason [Last Name]: As one of the first to jump on the CC model, I'm extremely disappointed with Adobe in the lack of security precautions and I am considering moving my studio to another platform
Rizwan: Please follow the instructions mentioned in the letter to activate the credit monitoring.
Jason [Last Name]: Although I've been using Adobe product for more than a decade, this serious lack of security greatly alarms me, especially considering its 100% confirmed my info was part of the breach data.
Jason [Last Name]: That is not enough to keep me as a customer unfortunately
Jason [Last Name]: that would be okay if I was not part of the stolen information or it could not be confirmed, but now that it has been confirmed, I expect adobe to compensate me for the major inconvenience
Rizwan: We are working diligently internally, as well as with external partners and law enforcement, to address the incident. We value the trust of our customers and will work aggressively to prevent these types of events from occurring in the future.
Jason [Last Name]: Either additional years of credit monitoring, or a large credit
Jason [Last Name]: I understand but that is in the future
Jason [Last Name]: The fact is, I signed up for your product using a new model, it was very quickly compromised, and although it's being investigated, the likelihood of my information being misused is very high
Jason [Last Name]: Please let me know what you can do to keep me as an Adobe customer
Jason [Last Name]: as the "provided one year" of credit monitoring is not acceptable for this level of personal data leakage
Rizwan: Customers whose credit or debit card information was involved will receive a notification letter from us with additional information on steps they can take to help protect themselves against potential misuse of personal information about them.
Jason [Last Name]: I understand but the key is protecting me. This was an error on Adobe's part, not my own
Jason [Last Name]: I wouldn't need to protect myself to this extent if Adobe did not leak my personal information.
Jason [Last Name]: So, I am asking what you can do to convince me to continue with the CC program.
Jason [Last Name]: and stay an adobe customer
Jason [Last Name]: I already am taking additional steps to protect myself, but it means nothing if companies allow security breaches and data theft. What can Adobe to convince me things are now secure and compensate me for the additional credit monitoring I will need to do for several years going forward
Rizwan: Cyber attacks are one of the unfortunate realities of doing business today. Given the profile and widespread use of many of our products, Adobe has attracted increasing attention from cyber attackers. We are working diligently internally, as well as with external partners and law enforcement, to address the incident.
Jason [Last Name]: as the offered one year is not acceptable for this type level of security breach
Jason [Last Name]: I have cloud based products with dozens of other companies, some smaller and some bigger than Adobe. NO OTHER company has allowed my information to be compromised is the last 15 years
Rizwan: As of now we are offering one year credit monitoring.
Jason [Last Name]: I understand you are addressing the issue, but what can you do to convince me to continue paying a monthly fee for your service
Jason [Last Name]: that is not acceptable, considering it's confirmed my info has been leaked
Jason [Last Name]: That is what EVERYONE is being offered but it's been confirmed my email and info has been leaked. Adobe needs to take further action if they wish to keep me and others as a customer
Jason [Last Name]: It's pathetic, but people pirating your software are safer from data theft than paid users at the moment
Rizwan: We have already started purging the credit card information from our system and only retaining the last four digits for transaction reference.
Rizwan: That is the only thing we can offer.
Jason [Last Name]: You can offer a free month, or additional credit monitoring
Jason [Last Name]: purging CC numbers does not help me at all. My information is still out in the "black hole" of the internet
Jason [Last Name]: you can't fix that
Jason [Last Name]: I'm requesting either additional credit monitoring or a credit for some of the service, as I'm not convinced things are any better
Rizwan: Sorry for the wait. Please do stay online.
Rizwan: Please allow me 2-3 minutes while I check on that for you.
Jason [Last Name]: ok, as I mentioned one year of credit reporting is not an acceptable solution for me. Please see what you can do. I really appreciate your help
Rizwan: Thank you for staying online, I really appreciate your patience.
Rizwan: I did check with this for you and I'm sorry we are only offering 1 year credit monitoring.
Jason [Last Name]: Wow.....
Jason [Last Name]: well, I'm sorry to say I'm going to need to consider other solutions if the company can't take appropriate action when they allow a security breach
Jason [Last Name]: This chat will be shared online with other Adobe editors
Rizwan: I'm really sorry for the inconvenience caused to you.
Rizwan: Is there anything else I can help you with?
Jason [Last Name]: so as to avoid others wasting their time attempting to request appropriate action on behalf of adobe
Jason [Last Name]: unfortunately not today
Rizwan: I again apologies for the inconvenience.
Jason [Last Name]: thanks

ience.
Jason [Last Name]: thanks