SVDBUFF31

EtreCheck report

May 27th, 2020
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  1. EtreCheck version: 5.5.5 (5111)
  2. Report generated: 2020-05-27 07:43:20
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime: 1:49
  5. Performance: Excellent
  6. Sandbox: Enabled
  7. Full drive access: Disabled
  8.  
  9. Problem: Apps are crashing
  10. Description:
  11. Started for me around 3 weeks ago . Mail Just crashes. No specific e
  12. mail clicked. Then i can't reopen mail app. So i go to system pref,
  13. internet accts, delete gmail email, leave the 3-4 other accounts . Re
  14. boot, open mail no problem. Then add gmail back in. works for 1-2 da
  15. ys and repeats crash issues.
  16. My Log Crash Report
  17. https://pastebin.com/gjDEMjtN
  18.  
  19. Major Issues:
  20. Anything that appears on this list needs immediate attention.
  21. Adware - Adware detected.
  22. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
  23.  
  24. Minor Issues:
  25. These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  26. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware.
  27. Clean up - There are orphan files that could be removed.
  28. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  29. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
  30. Limited drive access - More information may be available with Full Drive Access.
  31. Sharing enabled - This machine has sharing services enabled that could be a security risk.
  32.  
  33. Hardware Information:
  34. MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
  35. MacBook Pro Model: MacBookPro14,1
  36. 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core
  37. 16 RAM - Not upgradeable
  38. BANK 0/DIMM0 - 8 GB LPDDR3 2133
  39. BANK 1/DIMM0 - 8 GB LPDDR3 2133
  40. Battery: Health = Normal - Cycle count = 125
  41.  
  42. Video Information:
  43. Intel Iris Plus Graphics 640 - VRAM: 1536 MB
  44. Color LCD (built-in) 2880 x 1800
  45.  
  46. Drives:
  47. disk0 - APPLE SSD AP1024J 1.00 TB (Solid State - TRIM: Yes)
  48. Internal PCI-Express 8.0 GT/s x4 NVM Express
  49. disk0s1 - EFI [EFI] 315 MB
  50. disk0s2 [APFS Container] 1.00 TB
  51. disk1 [APFS Virtual drive] 1.00 TB (Shared by 4 volumes)
  52. disk1s1 - Macintosh HD (APFS) (Shared - 617.29 GB used)
  53. disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
  54. disk1s3 - Recovery (APFS) [Recovery] (Shared)
  55. disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)
  56.  
  57. Mounted Volumes:
  58. disk1s1 - Macintosh HD
  59. 1.00 TB (Shared - 617.29 GB used, 634.37 GB available, 378.99 GB free)
  60. APFS
  61. Mount point: /
  62. Encrypted
  63.  
  64. disk1s4 - VM [APFS VM]
  65. 1.00 TB (Shared - 3.22 GB used, 378.99 GB free)
  66. APFS
  67. Mount point: /private/var/vm
  68.  
  69. Network:
  70. Interface en5: iPad
  71. Interface en4: iPhone
  72. Interface en0: Wi-Fi
  73. 802.11 a/b/g/n/ac
  74. Interface en3: Bluetooth PAN
  75. Interface bridge0: Thunderbolt Bridge
  76.  
  77. Printer sharing: Enabled
  78.  
  79. System Software:
  80. macOS High Sierra 10.13.6 (17G12034)
  81. Time since boot: About a day
  82.  
  83. Configuration Profiles:
  84. This computer has configuration profiles installed.
  85.  
  86. Notifications:
  87. Notifications not available without Full Drive Access.
  88.  
  89. Security:
  90. System Status
  91. Gatekeeper: Enabled
  92. System Integrity Protection: Enabled
  93.  
  94. Antivirus software: Apple
  95.  
  96. Printer sharing: Enabled
  97.  
  98. Adware:
  99. Launchd: ~/Library/LaunchAgents/com.CapitalInfoSearch.plist
  100. Executable: ~/Library/Application Support/com.CapitalInfoSearch/CapitalInfoSearch r
  101. Reason: Adware pattern match
  102. Launchd: /Library/LaunchDaemons/com.CapitalInfoSearchDaemon.plist
  103. Executable: /Library/Application Support/com.CapitalInfoSearchDaemon/CapitalInfoSearch r
  104. Reason: Adware pattern match
  105.  
  106. Unsigned Files:
  107. Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
  108. Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
  109. Details: Exact match found in the whitelist - probably OK
  110.  
  111. Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.uninstall.plist
  112. Executable: /bin/sh /tmp/cisco_videoguard6/condUninstall.sh
  113. Details: Exact match found in the whitelist - probably OK
  114.  
  115. Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
  116. Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
  117. Details: Exact match found in the whitelist - probably OK
  118.  
  119. Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist
  120. Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
  121. Details: Close match found in the whitelist - probably OK
  122.  
  123. Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.plist
  124. Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard6/VideoGuard6.bundle/Contents/Resources/setupServer.sh
  125. Details: Exact match found in the whitelist - probably OK
  126.  
  127. Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist
  128. Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper
  129. Details: Exact match found in the whitelist - probably OK
  130.  
  131. Launchd: ~/Library/LaunchAgents/com.9B6F0360.F44F.4369.9159.D43CB2A8751D.plist
  132. Executable: /usr/bin/python '~/Library/Application Support/.34A2595F-3F50-4341-AD8A-356080221941/.3627D307-4DDF-4751-A0A2-B4100F828A3B'
  133. Details: Domain name invalid - possibly adware
  134.  
  135. Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist
  136. Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh
  137. Details: Exact match found in the whitelist - probably OK
  138.  
  139. Plugin: /Library/Internet Plug-Ins/Default Browser.plugin
  140.  
  141. Apps: 6
  142.  
  143. 32-bit Applications:
  144. 4 32-bit apps
  145.  
  146. System Launch Agents:
  147. [Not Loaded] 15 Apple tasks
  148. [Loaded] 151 Apple tasks
  149. [Running] 128 Apple tasks
  150.  
  151. System Launch Daemons:
  152. [Not Loaded] 38 Apple tasks
  153. [Loaded] 180 Apple tasks
  154. [Running] 117 Apple tasks
  155.  
  156. Launch Daemons:
  157. [Loaded] com.CapitalInfoSearchDaemon.plist (Adware - installed 2020-05-21)
  158. [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-04-24)
  159. [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-18)
  160. [Running] com.crashplan.engine.plist (Code 42 Software - installed 2020-05-05)
  161.  
  162. User Launch Agents:
  163. [Other] com.9B6F0360.F44F.4369.9159.D43CB2A8751D.plist (? 0 - installed 2020-04-22)
  164. [Loaded] com.CapitalInfoSearch.plist (Adware - installed 2020-03-22)
  165. [Other] com.adobe.ARM.***.plist (? 0 - installed 2011-07-02)
  166. [Other] com.apple.SafariBookmarksSyncer.plist (Apple - installed 2009-03-02)
  167. [Loaded] com.cisco.videoguard6.plist (? 0 - installed 2016-06-29)
  168. [Loaded] com.cisco.videoguard6.uninstall.plist (? 0 - installed 2016-11-03)
  169. [Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2016-11-03)
  170. [Loaded] com.code42.menubar.plist (Code 42 Software - installed 2020-05-27)
  171. [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)
  172. [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-11)
  173. [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-11)
  174. [Running] com.shipstation.connect.agent.plist (73L2C3ZW56 - installed 2018-09-30)
  175. [Loaded] com.spotify.webhelper.plist (? 0 - installed 2016-12-03)
  176.  
  177. User Login Items:
  178. [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-01-27)
  179. Modern Login Item
  180. /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app
  181.  
  182. Internet Plug-ins:
  183. FlashPlayer-10.6: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12)
  184. Flash Player: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12)
  185. ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-14)
  186. Default Browser: (? - installed 2019-10-16)
  187.  
  188. User Internet Plug-ins:
  189. User Internet Plug-ins need Full Drive Access
  190.  
  191. Audio Plug-ins:
  192. AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-03-29)
  193. BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-03-29)
  194. AirPlay: 2.0 (Apple - installed 2020-03-29)
  195. AppleAVBAudio: 683.1 (Apple - installed 2020-03-29)
  196. BridgeAudioSP: 4.69.2 (Apple - installed 2020-03-29)
  197. iSightAudio: 7.7.3 (Apple - installed 2020-03-29)
  198.  
  199. User Audio Plug-ins:
  200. User Audio Plug-ins need Full Drive Access
  201.  
  202. User iTunes Plug-ins:
  203. User iTunes Plug-ins need Full Drive Access
  204.  
  205. 3rd Party Preference Panes:
  206. Flash Player (Adobe Systems, Inc. - installed 2020-04-24)
  207.  
  208. Time Machine:
  209. Time Machine information not available without Full Drive Access.
  210.  
  211. Performance:
  212. System Load: 6.90 (1 min ago) 5.18 (5 min ago) 4.80 (15 min ago)
  213. Nominal I/O speed: 0.79 MB/s
  214. File system: 33.65 seconds
  215. Write speed: 1542 MB/s
  216. Read speed: 2557 MB/s
  217.  
  218. CPU Usage Snapshot:
  219. Type Overall
  220. System: 3 %
  221. User: 12 %
  222. Idle: 85 %
  223.  
  224. Top Processes Snapshot by CPU:
  225. Process (count) CPU (Source - Location)
  226. Other processes 47.32 % (?)
  227. EtreCheck 11.04 % (App Store)
  228. Google Chrome 1.77 % (Google, Inc.)
  229. Dropbox 0.47 % (Dropbox, Inc.)
  230. sharingd 0.13 % (Apple)
  231.  
  232. Top Processes Snapshot by Memory:
  233. Process (count) RAM usage (Source - Location)
  234. EtreCheck 496 MB (App Store)
  235. Mail 489 MB (Apple)
  236. Google Chrome 227 MB (Google, Inc.)
  237. suggestd 196 MB (Apple)
  238. Messages 181 MB (Apple)
  239.  
  240. Top Processes Snapshot by Network Use:
  241. Process (count) Input / Output (Source - Location)
  242. Mail 54 MB / 4 MB (Apple)
  243. Other processes 8 MB / 2 MB (?)
  244. Dropbox 786 KB / 596 KB (Dropbox, Inc.)
  245. nwjs 60 KB / 6 KB (? - /Applications/ShipStation Connect.app)
  246. com.apple.geod 4 KB / 813 B (Apple)
  247.  
  248. Virtual Memory Information:
  249. Physical RAM: 16 GB
  250.  
  251. Free RAM: 882 MB
  252. Used RAM: 10.69 GB
  253. Cached files: 4.44 GB
  254.  
  255. Available RAM: 5.31 GB
  256. Swap Used: 563 MB
  257.  
  258. Software Installs (past 30 days):
  259. Install Date Name (Version)
  260. 2020-05-12 Adobe Flash Player
  261. 2020-05-14 Zoom (5.0.24030.0508)
  262. 2020-05-16 XProtectPlistConfigData (2121)
  263. 2020-05-16 MRTConfigData (1.60)
  264. 2020-05-21 macOS Supplemental Update ( )
  265. 2020-05-27 EtreCheck (5.5.5)
  266.  
  267. Clean up:
  268. ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
  269. /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient
  270. Executable not found
  271. ~/Library/LaunchAgents/com.adobe.ARM.***.plist
  272. /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
  273. Executable not found
  274.  
  275. Diagnostics Information (past 7-30 days):
  276. Directory /Library/Logs/DiagnosticReports is not accessible.
  277. Enable Full Drive Access to see more information.
  278.  
  279. End of report
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