Not a member of Pastebin yet?
Sign Up,
it unlocks many cool features!
- EtreCheck version: 5.5.5 (5111)
- Report generated: 2020-05-27 07:43:20
- Download EtreCheck from https://etrecheck.com
- Runtime: 1:49
- Performance: Excellent
- Sandbox: Enabled
- Full drive access: Disabled
- Problem: Apps are crashing
- Description:
- Started for me around 3 weeks ago . Mail Just crashes. No specific e
- mail clicked. Then i can't reopen mail app. So i go to system pref,
- internet accts, delete gmail email, leave the 3-4 other accounts . Re
- boot, open mail no problem. Then add gmail back in. works for 1-2 da
- ys and repeats crash issues.
- My Log Crash Report
- https://pastebin.com/gjDEMjtN
- Major Issues:
- Anything that appears on this list needs immediate attention.
- Adware - Adware detected.
- Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
- Minor Issues:
- These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
- Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware.
- Clean up - There are orphan files that could be removed.
- Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
- 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
- Limited drive access - More information may be available with Full Drive Access.
- Sharing enabled - This machine has sharing services enabled that could be a security risk.
- Hardware Information:
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
- MacBook Pro Model: MacBookPro14,1
- 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core
- 16 RAM - Not upgradeable
- BANK 0/DIMM0 - 8 GB LPDDR3 2133
- BANK 1/DIMM0 - 8 GB LPDDR3 2133
- Battery: Health = Normal - Cycle count = 125
- Video Information:
- Intel Iris Plus Graphics 640 - VRAM: 1536 MB
- Color LCD (built-in) 2880 x 1800
- Drives:
- disk0 - APPLE SSD AP1024J 1.00 TB (Solid State - TRIM: Yes)
- Internal PCI-Express 8.0 GT/s x4 NVM Express
- disk0s1 - EFI [EFI] 315 MB
- disk0s2 [APFS Container] 1.00 TB
- disk1 [APFS Virtual drive] 1.00 TB (Shared by 4 volumes)
- disk1s1 - Macintosh HD (APFS) (Shared - 617.29 GB used)
- disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
- disk1s3 - Recovery (APFS) [Recovery] (Shared)
- disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)
- Mounted Volumes:
- disk1s1 - Macintosh HD
- 1.00 TB (Shared - 617.29 GB used, 634.37 GB available, 378.99 GB free)
- APFS
- Mount point: /
- Encrypted
- disk1s4 - VM [APFS VM]
- 1.00 TB (Shared - 3.22 GB used, 378.99 GB free)
- APFS
- Mount point: /private/var/vm
- Network:
- Interface en5: iPad
- Interface en4: iPhone
- Interface en0: Wi-Fi
- 802.11 a/b/g/n/ac
- Interface en3: Bluetooth PAN
- Interface bridge0: Thunderbolt Bridge
- Printer sharing: Enabled
- System Software:
- macOS High Sierra 10.13.6 (17G12034)
- Time since boot: About a day
- Configuration Profiles:
- This computer has configuration profiles installed.
- Notifications:
- Notifications not available without Full Drive Access.
- Security:
- System Status
- Gatekeeper: Enabled
- System Integrity Protection: Enabled
- Antivirus software: Apple
- Printer sharing: Enabled
- Adware:
- Launchd: ~/Library/LaunchAgents/com.CapitalInfoSearch.plist
- Executable: ~/Library/Application Support/com.CapitalInfoSearch/CapitalInfoSearch r
- Reason: Adware pattern match
- Launchd: /Library/LaunchDaemons/com.CapitalInfoSearchDaemon.plist
- Executable: /Library/Application Support/com.CapitalInfoSearchDaemon/CapitalInfoSearch r
- Reason: Adware pattern match
- Unsigned Files:
- Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
- Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.uninstall.plist
- Executable: /bin/sh /tmp/cisco_videoguard6/condUninstall.sh
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
- Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist
- Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
- Details: Close match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.plist
- Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard6/VideoGuard6.bundle/Contents/Resources/setupServer.sh
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist
- Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.9B6F0360.F44F.4369.9159.D43CB2A8751D.plist
- Executable: /usr/bin/python '~/Library/Application Support/.34A2595F-3F50-4341-AD8A-356080221941/.3627D307-4DDF-4751-A0A2-B4100F828A3B'
- Details: Domain name invalid - possibly adware
- Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist
- Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh
- Details: Exact match found in the whitelist - probably OK
- Plugin: /Library/Internet Plug-Ins/Default Browser.plugin
- Apps: 6
- 32-bit Applications:
- 4 32-bit apps
- System Launch Agents:
- [Not Loaded] 15 Apple tasks
- [Loaded] 151 Apple tasks
- [Running] 128 Apple tasks
- System Launch Daemons:
- [Not Loaded] 38 Apple tasks
- [Loaded] 180 Apple tasks
- [Running] 117 Apple tasks
- Launch Daemons:
- [Loaded] com.CapitalInfoSearchDaemon.plist (Adware - installed 2020-05-21)
- [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-04-24)
- [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-18)
- [Running] com.crashplan.engine.plist (Code 42 Software - installed 2020-05-05)
- User Launch Agents:
- [Other] com.9B6F0360.F44F.4369.9159.D43CB2A8751D.plist (? 0 - installed 2020-04-22)
- [Loaded] com.CapitalInfoSearch.plist (Adware - installed 2020-03-22)
- [Other] com.adobe.ARM.***.plist (? 0 - installed 2011-07-02)
- [Other] com.apple.SafariBookmarksSyncer.plist (Apple - installed 2009-03-02)
- [Loaded] com.cisco.videoguard6.plist (? 0 - installed 2016-06-29)
- [Loaded] com.cisco.videoguard6.uninstall.plist (? 0 - installed 2016-11-03)
- [Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2016-11-03)
- [Loaded] com.code42.menubar.plist (Code 42 Software - installed 2020-05-27)
- [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)
- [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-11)
- [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-11)
- [Running] com.shipstation.connect.agent.plist (73L2C3ZW56 - installed 2018-09-30)
- [Loaded] com.spotify.webhelper.plist (? 0 - installed 2016-12-03)
- User Login Items:
- [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-01-27)
- Modern Login Item
- /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app
- Internet Plug-ins:
- FlashPlayer-10.6: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12)
- Flash Player: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12)
- ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-14)
- Default Browser: (? - installed 2019-10-16)
- User Internet Plug-ins:
- User Internet Plug-ins need Full Drive Access
- Audio Plug-ins:
- AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-03-29)
- BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-03-29)
- AirPlay: 2.0 (Apple - installed 2020-03-29)
- AppleAVBAudio: 683.1 (Apple - installed 2020-03-29)
- BridgeAudioSP: 4.69.2 (Apple - installed 2020-03-29)
- iSightAudio: 7.7.3 (Apple - installed 2020-03-29)
- User Audio Plug-ins:
- User Audio Plug-ins need Full Drive Access
- User iTunes Plug-ins:
- User iTunes Plug-ins need Full Drive Access
- 3rd Party Preference Panes:
- Flash Player (Adobe Systems, Inc. - installed 2020-04-24)
- Time Machine:
- Time Machine information not available without Full Drive Access.
- Performance:
- System Load: 6.90 (1 min ago) 5.18 (5 min ago) 4.80 (15 min ago)
- Nominal I/O speed: 0.79 MB/s
- File system: 33.65 seconds
- Write speed: 1542 MB/s
- Read speed: 2557 MB/s
- CPU Usage Snapshot:
- Type Overall
- System: 3 %
- User: 12 %
- Idle: 85 %
- Top Processes Snapshot by CPU:
- Process (count) CPU (Source - Location)
- Other processes 47.32 % (?)
- EtreCheck 11.04 % (App Store)
- Google Chrome 1.77 % (Google, Inc.)
- Dropbox 0.47 % (Dropbox, Inc.)
- sharingd 0.13 % (Apple)
- Top Processes Snapshot by Memory:
- Process (count) RAM usage (Source - Location)
- EtreCheck 496 MB (App Store)
- Mail 489 MB (Apple)
- Google Chrome 227 MB (Google, Inc.)
- suggestd 196 MB (Apple)
- Messages 181 MB (Apple)
- Top Processes Snapshot by Network Use:
- Process (count) Input / Output (Source - Location)
- Mail 54 MB / 4 MB (Apple)
- Other processes 8 MB / 2 MB (?)
- Dropbox 786 KB / 596 KB (Dropbox, Inc.)
- nwjs 60 KB / 6 KB (? - /Applications/ShipStation Connect.app)
- com.apple.geod 4 KB / 813 B (Apple)
- Virtual Memory Information:
- Physical RAM: 16 GB
- Free RAM: 882 MB
- Used RAM: 10.69 GB
- Cached files: 4.44 GB
- Available RAM: 5.31 GB
- Swap Used: 563 MB
- Software Installs (past 30 days):
- Install Date Name (Version)
- 2020-05-12 Adobe Flash Player
- 2020-05-14 Zoom (5.0.24030.0508)
- 2020-05-16 XProtectPlistConfigData (2121)
- 2020-05-16 MRTConfigData (1.60)
- 2020-05-21 macOS Supplemental Update ( )
- 2020-05-27 EtreCheck (5.5.5)
- Clean up:
- ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
- /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient
- Executable not found
- ~/Library/LaunchAgents/com.adobe.ARM.***.plist
- /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
- Executable not found
- Diagnostics Information (past 7-30 days):
- Directory /Library/Logs/DiagnosticReports is not accessible.
- Enable Full Drive Access to see more information.
- End of report
Add Comment
Please, Sign In to add comment