Kore.ai and CommunityWFM Partner for Efficiency

CommunityWFM and Kore.ai have announced a partnership to combine their capabilities in order to provide modern, AI-first contact centers for automating customer interactions and driving agent productivity. Kore.ai's Experience Optimization (XO) Platform offers a contact center AI component that simplifies the use of AI automation for customer service interactions across more than 40 voice and digital channels, while CommunityWFM's workforce management solution accurately forecasts volume and identifies staffing and skill requirements. This collaboration aims to improve customer service management and operational efficiencies within contact centers.

More Information : https://www.techdogs.com/tech-news/business-wire/communitywfm-and-koreai-form-partnership-to-improve-contact-center-efficiency