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  1. {
  2. "Ticket": [
  3. {
  4. "UntilTime": 0,
  5. "TicketNumber": "721313",
  6. "UnlockTimeout": "1447914503",
  7. "DynamicField_ProcessManagementProcessID": null,
  8. "Changed": "2015-11-19 12:39:41",
  9. "Owner": "i.funk",
  10. "ServiceID": "",
  11. "DynamicField_recall": "87273572373",
  12. "StateID": "1",
  13. "Age": 8688,
  14. "ArchiveFlag": "n",
  15. "Title": "Заявитель: TEST",
  16. "CreateTimeUnix": "1447914501",
  17. "OwnerID": "19",
  18. "GroupID": "20",
  19. "DynamicField_ProcessManagementActivityID": null,
  20. "CustomerUserID": null,
  21. "Lock": "lock",
  22. "EscalationUpdateTime": "0",
  23. "ChangeBy": "1",
  24. "ResponsibleID": "1",
  25. "TypeID": "1",
  26. "Created": "2015-11-19 12:28:21",
  27. "Priority": "3 normal",
  28. "StateType": "new",
  29. "QueueID": "17",
  30. "EscalationTime": "0",
  31. "CreateBy": "16",
  32. "RealTillTimeNotUsed": "0",
  33. "SLAID": "",
  34. "Type": "Unclassified",
  35. "Queue": "Пункты реализации",
  36. "TicketID": "1314",
  37. "PriorityID": "3",
  38. "Responsible": "root",
  39. "EscalationResponseTime": "0",
  40. "LockID": "2",
  41. "DynamicField_name": "TEST",
  42. "State": "new",
  43. "CustomerID": null,
  44. "Article": [
  45. {
  46. "ToRealname": "Пункты реализации",
  47. "TypeID": "1",
  48. "SenderTypeID": "1",
  49. "ContentCharset": "utf8",
  50. "Priority": "3 normal",
  51. "Created": "2015-11-19 12:28:21",
  52. "IncomingTime": "1447914501",
  53. "Subject": "--",
  54. "StateType": "new",
  55. "EscalationTime": "0",
  56. "QueueID": "17",
  57. "Service": "",
  58. "SLAID": null,
  59. "RealTillTimeNotUsed": "0",
  60. "Cc": "",
  61. "ArticleTypeID": "8",
  62. "SenderType": "agent",
  63. "Type": "Unclassified",
  64. "FromRealname": "s.rijen@yandex.ru",
  65. "TicketID": "1314",
  66. "PriorityID": "3",
  67. "Queue": "Пункты реализации",
  68. "Responsible": "root",
  69. "EscalationResponseTime": "0",
  70. "To": "Пункты реализации",
  71. "CustomerID": null,
  72. "State": "new",
  73. "DynamicField_name": "TEST",
  74. "LockID": "2",
  75. "DynamicField_phone": "87273572373",
  76. "EscalationSolutionTime": "0",
  77. "UntilTime": 0,
  78. "SLA": "",
  79. "ArticleType": "webrequest",
  80. "TicketNumber": "721313",
  81. "ReplyTo": "",
  82. "DynamicField_ProcessManagementProcessID": null,
  83. "MessageID": "",
  84. "Owner": "i.funk",
  85. "Changed": "2015-11-19 12:39:41",
  86. "From": "s.rijen@yandex.ru",
  87. "ContentType": "text/plain; charset=utf8",
  88. "Age": 8688,
  89. "StateID": "1",
  90. "DynamicField_recall": "87273572373",
  91. "ServiceID": null,
  92. "OwnerID": "19",
  93. "DynamicField_ProcessManagementActivityID": null,
  94. "CreateTimeUnix": "1447914501",
  95. "CreatedBy": "16",
  96. "InReplyTo": "",
  97. "Title": "Заявитель: TEST",
  98. "ArticleID": "3025",
  99. "Charset": "utf8",
  100. "MimeType": "text/plain",
  101. "CustomerUserID": null,
  102. "AgeTimeUnix": 8688,
  103. "EscalationUpdateTime": "0",
  104. "Lock": "lock",
  105. "Body": "TEST\n\n-------\nНомер маршрута: undefined\nПредприятие: undefined\nГосномер: undefined",
  106. "References": "",
  107. "ResponsibleID": "1"
  108. },
  109. {
  110. "IncomingTime": "1447914502",
  111. "Created": "2015-11-19 12:28:22",
  112. "Priority": "3 normal",
  113. "ContentCharset": "utf-8",
  114. "SenderTypeID": "2",
  115. "TypeID": "1",
  116. "ToRealname": "s.rijen@yandex.ru",
  117. "ArticleTypeID": "1",
  118. "RealTillTimeNotUsed": "0",
  119. "Cc": "",
  120. "Service": "",
  121. "SLAID": null,
  122. "EscalationTime": "0",
  123. "QueueID": "17",
  124. "StateType": "new",
  125. "Subject": "[Заявка №721313] RE: --",
  126. "Responsible": "root",
  127. "Queue": "Пункты реализации",
  128. "FromRealname": "Служба поддержки ТХА",
  129. "PriorityID": "3",
  130. "TicketID": "1314",
  131. "Type": "Unclassified",
  132. "SenderType": "system",
  133. "EscalationSolutionTime": "0",
  134. "DynamicField_phone": "87273572373",
  135. "CustomerID": null,
  136. "State": "new",
  137. "DynamicField_name": "TEST",
  138. "LockID": "2",
  139. "To": "s.rijen@yandex.ru",
  140. "EscalationResponseTime": "0",
  141. "TicketNumber": "721313",
  142. "ArticleType": "email-external",
  143. "SLA": "",
  144. "UntilTime": 0,
  145. "ContentType": "text/plain; charset=utf-8",
  146. "From": "Служба поддержки ТХА <support.call@tha.kz>",
  147. "Changed": "2015-11-19 12:39:41",
  148. "Owner": "i.funk",
  149. "MessageID": "<1447914502.605702.509038224.1314.16@call.tha.kz>",
  150. "DynamicField_ProcessManagementProcessID": null,
  151. "ReplyTo": "",
  152. "AgeTimeUnix": 8687,
  153. "CustomerUserID": null,
  154. "ArticleID": "3026",
  155. "Charset": "utf-8",
  156. "MimeType": "text/plain",
  157. "InReplyTo": "",
  158. "CreatedBy": "16",
  159. "Title": "Заявитель: TEST",
  160. "DynamicField_ProcessManagementActivityID": null,
  161. "CreateTimeUnix": "1447914501",
  162. "OwnerID": "19",
  163. "DynamicField_recall": "87273572373",
  164. "StateID": "1",
  165. "ServiceID": null,
  166. "Age": 8688,
  167. "ResponsibleID": "1",
  168. "References": "",
  169. "Body": "Здравствуйте, s.rijen@yandex.ru\nЗаявка №721313 зарегистрирована.\n\nОписание заявки: --\nТекст заявки: > TEST\n> \n> -------\n> Номер маршрута: undefined\n> Предприятие: undefined\n> Госномер: undefined\n\n\n\nСпециалисты службы свяжутся с вами в ближайшее время!\n\nСлужба поддержки ТХА\n",
  170. "Lock": "lock",
  171. "EscalationUpdateTime": "0"
  172. },
  173. {
  174. "DynamicField_phone": "87273572373",
  175. "EscalationSolutionTime": "0",
  176. "EscalationResponseTime": "0",
  177. "To": "s.rijen@yandex.ru",
  178. "State": "new",
  179. "DynamicField_name": "TEST",
  180. "LockID": "2",
  181. "CustomerID": null,
  182. "TicketID": "1314",
  183. "FromRealname": "Служба поддержки ТХА",
  184. "PriorityID": "3",
  185. "Queue": "Пункты реализации",
  186. "Responsible": "root",
  187. "SenderType": "system",
  188. "Type": "Unclassified",
  189. "QueueID": "17",
  190. "EscalationTime": "0",
  191. "SLAID": null,
  192. "Service": "",
  193. "Cc": "",
  194. "RealTillTimeNotUsed": "0",
  195. "ArticleTypeID": "3",
  196. "Subject": "[Заявка №721313] Заявка принята к рассмотрению",
  197. "StateType": "new",
  198. "SenderTypeID": "2",
  199. "ContentCharset": "utf-8",
  200. "Created": "2015-11-19 12:28:25",
  201. "Priority": "3 normal",
  202. "IncomingTime": "1447914505",
  203. "ToRealname": "s.rijen@yandex.ru",
  204. "TypeID": "1",
  205. "Body": "Здравствуйте, Служба поддержки ТХА!\n\nОтветственным по заявке №721313 назначен Ирина  Функ!\nТелефон: -\n\nСервис: -\nУслуга: -\nКрайний срок решения: -\n\n--\nСлужба поддержки ТХА\n",
  206. "References": "",
  207. "ResponsibleID": "1",
  208. "EscalationUpdateTime": "0",
  209. "Lock": "lock",
  210. "MimeType": "text/plain",
  211. "ArticleID": "3027",
  212. "Charset": "utf-8",
  213. "CustomerUserID": null,
  214. "AgeTimeUnix": 8684,
  215. "Age": 8688,
  216. "ServiceID": null,
  217. "DynamicField_recall": "87273572373",
  218. "StateID": "1",
  219. "CreateTimeUnix": "1447914501",
  220. "DynamicField_ProcessManagementActivityID": null,
  221. "OwnerID": "19",
  222. "CreatedBy": "16",
  223. "Title": "Заявитель: TEST",
  224. "InReplyTo": "",
  225. "Owner": "i.funk",
  226. "Changed": "2015-11-19 12:39:41",
  227. "From": "Служба поддержки ТХА <support.call@tha.kz>",
  228. "ContentType": "text/plain; charset=utf-8",
  229. "ReplyTo": "",
  230. "DynamicField_ProcessManagementProcessID": null,
  231. "MessageID": "<1447914505.787577.962964024.1314.16@call.tha.kz>",
  232. "UntilTime": 0,
  233. "SLA": "",
  234. "TicketNumber": "721313",
  235. "ArticleType": "email-notification-ext"
  236. },
  237. {
  238. "State": "new",
  239. "DynamicField_name": "TEST",
  240. "LockID": "2",
  241. "CustomerID": null,
  242. "To": "s.rijen@yandex.ru",
  243. "EscalationResponseTime": "0",
  244. "EscalationSolutionTime": "0",
  245. "DynamicField_phone": "87273572373",
  246. "Type": "Unclassified",
  247. "SenderType": "system",
  248. "Responsible": "root",
  249. "Queue": "Пункты реализации",
  250. "FromRealname": "Служба поддержки ТХА",
  251. "PriorityID": "3",
  252. "TicketID": "1314",
  253. "StateType": "new",
  254. "Subject": "[Заявка №721313] Заявка принята к рассмотрению",
  255. "Cc": "",
  256. "ArticleTypeID": "3",
  257. "RealTillTimeNotUsed": "0",
  258. "SLAID": null,
  259. "Service": "",
  260. "QueueID": "17",
  261. "EscalationTime": "0",
  262. "TypeID": "1",
  263. "ToRealname": "s.rijen@yandex.ru",
  264. "IncomingTime": "1447915147",
  265. "Priority": "3 normal",
  266. "Created": "2015-11-19 12:39:07",
  267. "SenderTypeID": "2",
  268. "ContentCharset": "utf-8",
  269. "Lock": "lock",
  270. "EscalationUpdateTime": "0",
  271. "ResponsibleID": "1",
  272. "Body": "Здравствуйте, Служба поддержки ТХА!\n\nОтветственным по заявке №721313 назначен Admin  OTRS!\nТелефон: -\n\nСервис: -\nУслуга: -\nКрайний срок решения: -\n\n--\nСлужба поддержки ТХА\n",
  273. "References": "",
  274. "CreatedBy": "1",
  275. "Title": "Заявитель: TEST",
  276. "InReplyTo": "",
  277. "DynamicField_ProcessManagementActivityID": null,
  278. "OwnerID": "19",
  279. "CreateTimeUnix": "1447914501",
  280. "ServiceID": null,
  281. "DynamicField_recall": "87273572373",
  282. "StateID": "1",
  283. "Age": 8688,
  284. "AgeTimeUnix": 8042,
  285. "CustomerUserID": null,
  286. "MimeType": "text/plain",
  287. "ArticleID": "3042",
  288. "Charset": "utf-8",
  289. "MessageID": "<1447915147.843794.622484313.1314.1@call.tha.kz>",
  290. "ReplyTo": "",
  291. "DynamicField_ProcessManagementProcessID": null,
  292. "ContentType": "text/plain; charset=utf-8",
  293. "Changed": "2015-11-19 12:39:41",
  294. "From": "Служба поддержки ТХА <support.call@tha.kz>",
  295. "Owner": "i.funk",
  296. "ArticleType": "email-notification-ext",
  297. "TicketNumber": "721313",
  298. "SLA": "",
  299. "UntilTime": 0
  300. },
  301. {
  302. "ArticleID": "3043",
  303. "MimeType": "text/plain",
  304. "Charset": "utf-8",
  305. "CustomerUserID": null,
  306. "AgeTimeUnix": 8009,
  307. "Age": 8688,
  308. "StateID": "1",
  309. "DynamicField_recall": "87273572373",
  310. "ServiceID": null,
  311. "OwnerID": "19",
  312. "DynamicField_ProcessManagementActivityID": null,
  313. "CreateTimeUnix": "1447914501",
  314. "Title": "Заявитель: TEST",
  315. "InReplyTo": "",
  316. "CreatedBy": "1",
  317. "References": "",
  318. "Body": "Здравствуйте, Служба поддержки ТХА!\n\nОтветственным по заявке №721313 назначен Ирина  Функ!\nТелефон: -\n\nСервис: -\nУслуга: -\nКрайний срок решения: -\n\n--\nСлужба поддержки ТХА\n",
  319. "ResponsibleID": "1",
  320. "EscalationUpdateTime": "0",
  321. "Lock": "lock",
  322. "UntilTime": 0,
  323. "SLA": "",
  324. "ArticleType": "email-notification-ext",
  325. "TicketNumber": "721313",
  326. "Owner": "i.funk",
  327. "From": "Служба поддержки ТХА <support.call@tha.kz>",
  328. "Changed": "2015-11-19 12:39:41",
  329. "ContentType": "text/plain; charset=utf-8",
  330. "DynamicField_ProcessManagementProcessID": null,
  331. "ReplyTo": "",
  332. "MessageID": "<1447915180.719784.522364391.1314.1@call.tha.kz>",
  333. "FromRealname": "Служба поддержки ТХА",
  334. "PriorityID": "3",
  335. "TicketID": "1314",
  336. "Queue": "Пункты реализации",
  337. "Responsible": "root",
  338. "SenderType": "system",
  339. "Type": "Unclassified",
  340. "DynamicField_phone": "87273572373",
  341. "EscalationSolutionTime": "0",
  342. "EscalationResponseTime": "0",
  343. "To": "s.rijen@yandex.ru",
  344. "State": "new",
  345. "DynamicField_name": "TEST",
  346. "LockID": "2",
  347. "CustomerID": null,
  348. "ContentCharset": "utf-8",
  349. "SenderTypeID": "2",
  350. "Priority": "3 normal",
  351. "Created": "2015-11-19 12:39:40",
  352. "IncomingTime": "1447915180",
  353. "ToRealname": "s.rijen@yandex.ru",
  354. "TypeID": "1",
  355. "QueueID": "17",
  356. "EscalationTime": "0",
  357. "Service": "",
  358. "SLAID": null,
  359. "Cc": "",
  360. "RealTillTimeNotUsed": "0",
  361. "ArticleTypeID": "3",
  362. "Subject": "[Заявка №721313] Заявка принята к рассмотрению",
  363. "StateType": "new"
  364. }
  365. ],
  366. "DynamicField_phone": "87273572373",
  367. "EscalationSolutionTime": "0"
  368. }
  369. ]
  370. }
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