Ankit' has joined the chat.
inf3ctedfirex@aol.com: Hi
Ankit: Hello
inf3ctedfirex@aol.com: So the issue I'm dealing with is that I can not get my Battlefield Alpha code, I get an error when I try to get my key
Ankit: May I have the email account on which you have received the invitation !!
inf3ctedfirex@aol.com: Ok, I think it was inf3ctedfirex@aol.com
Ankit: Alright, let me check.
Ankit: may I know when did you received the invitation ?
Ankit: ??
inf3ctedfirex@aol.com: Let me login into the email please
inf3ctedfirex@aol.com: Oh also
inf3ctedfirex@aol.com: do you want the image of the error im dealing with when I try to get my key ?
Ankit: I need the date when you did received the invitation email!
inf3ctedfirex@aol.com: Ok give me a second
Ankit: Sure
inf3ctedfirex@aol.com: 28/07/2011
Ankit: Alright,
Ankit: could you please now provide me the screenshot of the error message that you are getting ?
inf3ctedfirex@aol.com: I think its that one
Ankit: Please take a clear print shot of the error message!!
inf3ctedfirex@aol.com: I can't every time I take a screenshot the image gets that quality don't know why :/
inf3ctedfirex@aol.com: I get the error when I try to get the code
Ankit: Can share your system screen to see this !!
inf3ctedfirex@aol.com: What do you mean ?
Ankit: I'd like to share your system screen to see you when you try to redeem the code.
inf3ctedfirex@aol.com: How ?
Ankit: Please accepts this invitation.
Ankit: Hello ?
inf3ctedfirex@aol.com: Host applet ?
inf3ctedfirex@aol.com: Ill only run this java pplication is I know who is HostApplet and what does it do
Ankit: Is installing the java application.
inf3ctedfirex@aol.com: But I already have Java I do not want to install it again
Ankit: To help you get an effective solution, what I’m going to do for you is, escalate this issue to Level 2. Level 2 is well-equipped with the resources needed to handle your issue. It might take a while before you get connected; we appreciate your patience and cooperation.
'Ankit' disconnected ('Transferred to Queue').
Hi, my name is Daniel R.. How may I help you?
inf3ctedfirex@aol.com: Hi
Daniel R.: Please give me a moment while I review the Chat Log so that I can understand exactly what the issue you are having is today and the troubleshooting steps that have already been done. Your time is very valuable to me and I do not want to waste it by doing troubleshooting steps we have already followed through with.
inf3ctedfirex@aol.com: Ok thanks
Daniel R.: Please take note of the following Chat ID: [1015509]. This will be very important if you happen to get disconnected anytime during this chat or need to refer back to this same issue. You can always get back in contact with Live Chat and give the next Agent your ID so you do not need to re-explain anything.
inf3ctedfirex@aol.com: Thanks
inf3ctedfirex@aol.com: Last time I got disconnected and had to start all over again :(
inf3ctedfirex@aol.com: So have you reviewed my previous conversation
Daniel R.: Yes I am going to check to see if you are on the list that I have
inf3ctedfirex@aol.com: Oh Also I've heard the beta was going to end day 1 of August is this true ?
Daniel R.: The Beta has not started yet. The Alpha ends on Aug 1
inf3ctedfirex@aol.com: Sorry my bad I meant to say alpha :p
inf3ctedfirex@aol.com: So do you have a solution for my problem ?
Daniel R.: What birthdate are you entering into the site?
inf3ctedfirex@aol.com: 26/02/1987
inf3ctedfirex@aol.com: Day/month/year
Daniel R.: That may be what is causing it because it does not match the DOB on the account
inf3ctedfirex@aol.com: What's the DOB of the account ? isn't it 1987 ?
Daniel R.: Can you verify the registration codes for The Sims 3 and Burnout Paradise The Ultimate Box that you have?
inf3ctedfirex@aol.com: Ok I think I have the boxes around here
Daniel R.: Thank you
inf3ctedfirex@aol.com: I was only able to find Sims 3, I have burnout paradise for Ps3 but I Don't you could be able to verify with that
inf3ctedfirex@aol.com: Do you want sims 3 serial number ?
inf3ctedfirex@aol.com: ??
Daniel R.: Yes please
inf3ctedfirex@aol.com: 4RPX-N4LJ-QQM8-5FJS-LY7Z
Daniel R.: One moment please
Daniel R.: Please try again and see if it works
inf3ctedfirex@aol.com: Ok I've found the burnout paradise ultimate box if it is needed
Daniel R.: No just try to log into BF 3 again
inf3ctedfirex@aol.com: No, it's not working
Daniel R.: I am sorry but it appears to be a know issue that we are dealing with. I could escalate the issue to the developers but the response would not be until after Aug 1st
inf3ctedfirex@aol.com: wow, I was excited to play BF3
inf3ctedfirex@aol.com: isn't there anything you can do before aus 1st ?
inf3ctedfirex@aol.com: aug*
inf3ctedfirex@aol.com: If not I'll take the chance to escalate the issue to the developers, and pray I receive an answer before day 1 :'(
Daniel R.: All that I can do is send your inforamtion to the developers, I have tried all of the steps that I have
Daniel R.: information*
inf3ctedfirex@aol.com: I understand, if possible please escalate the problem to the developers I may be lucky to receive an answer before 1st Aug
Daniel R.: No problem
Daniel R.: Can I help you with anything else today?
inf3ctedfirex@aol.com: Are the developers the level 3 (tier3) because I've hear from someone else they were fast answering through emails
inf3ctedfirex@aol.com: Just curious :p
Daniel R.: No it is the actual Alpha development team
inf3ctedfirex@aol.com: So will my problem be escalated to the alpha dev team or the real developers ?
Daniel R.: Both
inf3ctedfirex@aol.com: Oh ok thank you
Daniel R.: No problem but there is a good chance that you will not get a response in time
inf3ctedfirex@aol.com: I know how it works :(
Daniel R.: I will try anyway though and cross my fingers
Daniel R.: Can I help you with anything else today?
inf3ctedfirex@aol.com: Thank you, all my questions have been answered
inf3ctedfirex@aol.com: Thanks for your time and help, Daniel
Daniel R.: Thank you for contacting Electronic Arts and for chatting with me and I was glad I was able to help you. You should be getting a survey in your e-mail for our chat and if you could fill that out it would be great. I will also be sending you an e-mail with the chat log in it. When you are ready, you can go ahead and press the disconnect button to exit the chat. Have a great day!
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