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  1. Unfortunately, we can't move forward with your registration.
  2.  
  3. --
  4.  
  5. Operator    Operator from Neon Exchange
  6. Powered by Intercom
  7. On Fri, Apr 27, 2018 at 03:52 AM, [deleted] wrote:
  8. Hello Nex team,
  9.  
  10.  
  11.  
  12. That's sounds like you don't actually know :( So let's summarize it.
  13.  
  14.  
  15.  
  16. 1. I am not aware of any mistake that i made, I actually was very careful when signing up, because i really wanted to participate
  17.  
  18. 2. You confirmed that the KYC will be manually reviewed (on the web site and here in mail)
  19.  
  20. 3. You told me that the KYC failed after manual review
  21.  
  22. 4. Now you are telling me that you don't know why it failed.
  23.  
  24.  
  25.  
  26. Can I kindly ask you to review it and if it fails again, let me know the reason why it failed? I know you don't have to do it and can just ignore my email, but i would really appreciate to get an explanation.
  27.  
  28.  
  29.  
  30. Until this event, i only had the best opinion about your project and spread good word about it in the community. Unfortunately, this situation is kind of giving me a reason to question it.
  31.  
  32.  
  33.  
  34. Thanks again,
  35.  
  36. Jakub
  37.  
  38.  
  39.  
  40.  
  41.  
  42. Sent with ProtonMail Secure Email.
  43.  
  44.  
  45. ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
  46.  
  47. On April 25, 2018 9:30 PM, Operator from Neon Exchange <op-2@neonexchange.org> wrote:
  48.  
  49.  
  50.  
  51.  
  52.  
  53. Hi Jakub,
  54.  
  55. There are various reasons why it could have been rejected.
  56.  
  57. Be well,
  58.  
  59. NEX
  60.  
  61.  
  62.  
  63.  
  64. --
  65.  
  66. https://static.intercomassets.com/avatars/1838446/square_128/clare_2-1519271793.jpg?1519271793
  67. Operator from Neon Exchange
  68.  
  69. Powered by Intercom
  70. On Mon, Apr 23, 2018 at 04:50 AM, [deleted] wrote:
  71.  
  72. Can i at least know what was the issue? I did everything as per the guidelines!
  73.  
  74.  
  75.  
  76.  
  77.  
  78. Sent with ProtonMail Secure Email.
  79.  
  80.  
  81.  
  82. ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
  83.  
  84. On Sun, Apr 22, 2018 at 06:05 PM, "Operator" <operator@neon-exchange.intercom-mail.com> wrote:
  85.  
  86. Jakub,
  87.  
  88. Thanks for your patience while we manually reviewed this registration. The agency is unable to verify the status of you as an applicant based on the information we received which means you have been rejected. Although we won’t be able to move forward with your registration we appreciate your participation.
  89.  
  90. Regards,
  91. NEX
  92. On Sun, Apr 22, 2018 at 04:05 PM, [deleted] wrote:
  93.  
  94. Hello NEX Team,
  95.  
  96.  
  97.  
  98. Unfortunately, I haven't received any update from your side about the rejected KYC. Should i be worried? Is there anything i can do?
  99.  
  100.  
  101.  
  102. Thanks you very much.
  103.  
  104. Regards,
  105.  
  106. Jakub
  107.  
  108.  
  109.  
  110.  
  111.  
  112. Sent with ProtonMail Secure Email.
  113.  
  114.  
  115.  
  116. ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
  117.  
  118. On Mon, Apr 16, 2018 at 02:21 PM, "Operator" <operator@neon-exchange.intercom-mail.com> wrote:
  119.  
  120. Hi Jakub,
  121.  
  122. We will carefully analyze your case to provide feedback. I have your email address from this conversation and will reach out on or around April 20. The token sale will not take place until late April or May.
  123.  
  124. Thank you for your support and patience.
  125.  
  126. NEX Team
  127.  
  128. On Wed, Apr 11, 2018 at 02:05 PM, [deleted] wrote:
  129.  
  130. Hello NEX team,
  131.  
  132.  
  133.  
  134. The details you are asking for are:
  135.  
  136. [deleted]
  137. For the lottery registration, I submitted my national identification card. If needed, i can provide the number or copy or the id.
  138.  
  139.  
  140.  
  141. Thank you very much for help.
  142.  
  143.  
  144.  
  145. Best Regards,
  146.  
  147. Jakub
  148.  
  149.  
  150.  
  151. Sent with ProtonMail Secure Email.
  152.  
  153.  
  154.  
  155. ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
  156.  
  157. On Wed, Apr 11, 2018 at 07:29 AM, "Operator" <operator@neon-exchange.intercom-mail.com> wrote:
  158.  
  159. Hi Jakub!
  160.  
  161. Thank you for contacting us and our apologies for any confusion. Please provide us with the following information:
  162.  
  163. Lottery NEO address
  164. Country of document
  165. Last name
  166. After draw 2 closes (April 14) we will carefully analyze your case to provide feedback. I have your email address from this conversation and will reach out after April 14th.
  167.  
  168. Thank you for your support and patience. If you have additional questions please don't hesitate to reach out.
  169.  
  170. NEX Team
  171.  
  172. On Mon, Apr 9, 2018 at 05:11 AM, [deleted] wrote:
  173.  
  174. Hello Nex team,
  175.  
  176.  
  177.  
  178. I was selected in round 2 of the lottery and performed KYC. Unfortunately, my KYC was rejected. I entered the same information as i entered during registration. Can you please check? I am really dissapointed by the issue and hope we can solve it together.
  179.  
  180.  
  181.  
  182. My name is [deleted] and i registered with NEO address AS2PwdmRqGPz6PuTSHgNo8wAjH7KgYXkVT.
  183.  
  184.  
  185.  
  186. Thanks,
  187.  
  188. Jakub
  189.  
  190.  
  191.  
  192.  
  193.  
  194. Sent with ProtonMail Secure Email.
  195.  
  196.  
  197.  
  198.  
  199.  
  200.  
  201.  
  202. On Fri, Apr 27, 2018 at 03:52 AM, [deleted] wrote:
  203. Hello Nex team,
  204.  
  205.  
  206.  
  207. That's sounds like you don't actually know :( So let's summarize it.
  208.  
  209.  
  210.  
  211. 1. I am not aware of any mistake that i made, I actually was very careful when signing up, because i really wanted to participate
  212.  
  213. 2. You confirmed that the KYC will be manually reviewed (on the web site and here in mail)
  214.  
  215. 3. You told me that the KYC failed after manual review
  216.  
  217. 4. Now you are telling me that you don't know why it failed.
  218.  
  219.  
  220.  
  221. Can I kindly ask you to review it and if it fails again, let me know the reason why it failed? I know you don't have to do it and can just ignore my email, but i would really appreciate to get an explanation.
  222.  
  223.  
  224.  
  225. Until this event, i only had the best opinion about your project and spread good word about it in the community. Unfortunately, this situation is kind of giving me a reason to question it.
  226.  
  227.  
  228.  
  229. Thanks again,
  230.  
  231. Jakub
  232.  
  233.  
  234.  
  235.  
  236.  
  237. Sent with ProtonMail Secure Email.
  238.  
  239.  
  240.  
  241. ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
  242.  
  243. On Wed, Apr 25, 2018 at 03:30 PM, "Operator" <operator@neon-exchange.intercom-mail.com> wrote:
  244. Hi Jakub,
  245.  
  246. There are various reasons why it could have been rejected.
  247.  
  248. Be well,
  249.  
  250. NEX
  251.  
  252. On Mon, Apr 23, 2018 at 04:50 AM, [deleted] wrote:
  253. Can i at least know what was the issue? I did everything as per the guidelines!
  254.  
  255.  
  256.  
  257.  
  258.  
  259. Sent with ProtonMail Secure Email.
  260.  
  261.  
  262.  
  263. ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
  264.  
  265. On Sun, Apr 22, 2018 at 06:05 PM, "Operator" <operator@neon-exchange.intercom-mail.com> wrote:
  266. Jakub,
  267.  
  268. Thanks for your patience while we manually reviewed this registration. The agency is unable to verify the status of you as an applicant based on the information we received which means you have been rejected. Although we won’t be able to move forward with your registration we appreciate your participation.
  269.  
  270. Regards,
  271. NEX
  272.  
  273. On Sun, Apr 22, 2018 at 04:05 PM, [deleted] wrote:
  274. Hello NEX Team,
  275.  
  276.  
  277.  
  278. Unfortunately, I haven't received any update from your side about the rejected KYC. Should i be worried? Is there anything i can do?
  279.  
  280.  
  281.  
  282. Thanks you very much.
  283.  
  284. Regards,
  285.  
  286. Jakub
  287.  
  288.  
  289.  
  290.  
  291.  
  292. Sent with ProtonMail Secure Email.
  293.  
  294.  
  295.  
  296. ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
  297.  
  298. On Mon, Apr 16, 2018 at 02:21 PM, "Operator" <operator@neon-exchange.intercom-mail.com> wrote:
  299. Hi Jakub,
  300.  
  301. We will carefully analyze your case to provide feedback. I have your email address from this conversation and will reach out on or around April 20. The token sale will not take place until late April or May.
  302.  
  303. Thank you for your support and patience.
  304.  
  305. NEX Team
  306.  
  307. On Wed, Apr 11, 2018 at 02:05 PM, [deleted] wrote:
  308. Hello NEX team,
  309.  
  310.  
  311.  
  312. The details you are asking for are:
  313.  
  314. [delted]
  315. For the lottery registration, I submitted my national identification card. If needed, i can provide the number or copy or the id.
  316.  
  317.  
  318.  
  319. Thank you very much for help.
  320.  
  321.  
  322.  
  323. Best Regards,
  324.  
  325. Jakub
  326.  
  327.  
  328.  
  329. Sent with ProtonMail Secure Email.
  330.  
  331.  
  332.  
  333. ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
  334.  
  335. On Wed, Apr 11, 2018 at 07:29 AM, "Operator" <operator@neon-exchange.intercom-mail.com> wrote:
  336. Hi Jakub!
  337.  
  338. Thank you for contacting us and our apologies for any confusion. Please provide us with the following information:
  339.  
  340. Lottery NEO address
  341. Country of document
  342.  Last name
  343. After draw 2 closes (April 14) we will carefully analyze your case to provide feedback. I have your email address from this conversation and will reach out after April 14th.
  344.  
  345. Thank you for your support and patience. If you have additional questions please don't hesitate to reach out.
  346.  
  347. NEX Team
  348.  
  349. On Mon, Apr 9, 2018 at 05:11 AM, [deleted] wrote:
  350. Hello Nex team,
  351.  
  352.  
  353.  
  354. I was selected in round 2 of the lottery and performed KYC. Unfortunately, my KYC was rejected. I entered the same information as i entered during registration. Can you please check? I am really dissapointed by the issue and hope we can solve it together.
  355.  
  356.  
  357.  
  358. My name is [deleted] and i registered with NEO address [deleted].
  359.  
  360.  
  361.  
  362. Thanks,
  363.  
  364. Jakub
  365.  
  366.  
  367.  
  368.  
  369.  
  370. Sent with ProtonMail Secure Email.
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