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  1. <?xml version="1.0" encoding="UTF-8"?>
  2. <BotVersion xmlns="http://soap.sforce.com/2006/04/metadata">
  3. <fullName>v3</fullName>
  4. <botDialogGroups>
  5. <developerName>Child_Tax_Credit_Group</developerName>
  6. <label>Child Tax Credit Group</label>
  7. </botDialogGroups>
  8. <botDialogGroups>
  9. <developerName>Continue_With_Bot_Group</developerName>
  10. <label>Continue With Bot Group</label>
  11. </botDialogGroups>
  12. <botDialogGroups>
  13. <developerName>Dependent_Care_Credit_Group</developerName>
  14. <label>Dependent Care Credit Group</label>
  15. </botDialogGroups>
  16. <botDialogGroups>
  17. <developerName>Dependent_Qualification_Group</developerName>
  18. <label>Dependent Qualification Group</label>
  19. </botDialogGroups>
  20. <botDialogGroups>
  21. <developerName>Earned_Income_Credit_Group</developerName>
  22. <label>Earned Income Credit Group</label>
  23. </botDialogGroups>
  24. <botDialogGroups>
  25. <developerName>Education_Group</developerName>
  26. <label>Education Group</label>
  27. </botDialogGroups>
  28. <botDialogGroups>
  29. <developerName>Filing_Requirement_Group</developerName>
  30. <label>Filing Requirement Group</label>
  31. </botDialogGroups>
  32. <botDialogGroups>
  33. <developerName>Filing_Status_Group</developerName>
  34. <label>Filing Status Group</label>
  35. </botDialogGroups>
  36. <botDialogGroups>
  37. <developerName>IRS_Letter_Intent</developerName>
  38. <label>IRS Letter Intent</label>
  39. </botDialogGroups>
  40. <botDialogGroups>
  41. <developerName>Tax_Reform_Group</developerName>
  42. <label>Tax Reform Group</label>
  43. </botDialogGroups>
  44. <botDialogGroups>
  45. <developerName>VA_End_of_Flow_Group</developerName>
  46. <label>VA End of Flow Group</label>
  47. </botDialogGroups>
  48. <botDialogs>
  49. <botDialogGroup>IRS_Letter_Intent</botDialogGroup>
  50. <botSteps>
  51. <botVariableOperation>
  52. <askCollectIfSet>true</askCollectIfSet>
  53. <botMessages>
  54. <message>Does your letter list penalties and interest?</message>
  55. </botMessages>
  56. <botQuickReplyOptions>
  57. <literalValue>Yes</literalValue>
  58. </botQuickReplyOptions>
  59. <botQuickReplyOptions>
  60. <literalValue>No</literalValue>
  61. </botQuickReplyOptions>
  62. <botVariableOperands>
  63. <disableAutoFill>true</disableAutoFill>
  64. <sourceName>YesOrNoValue</sourceName>
  65. <sourceType>MlSlotClass</sourceType>
  66. <targetName>irsLetter</targetName>
  67. <targetType>ConversationVariable</targetType>
  68. </botVariableOperands>
  69. <optionalCollect>false</optionalCollect>
  70. <quickReplyType>Static</quickReplyType>
  71. <quickReplyWidgetType>Buttons</quickReplyWidgetType>
  72. <retryMessages>
  73. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
  74. </retryMessages>
  75. <type>Collect</type>
  76. </botVariableOperation>
  77. <type>VariableOperation</type>
  78. </botSteps>
  79. <botSteps>
  80. <botStepConditions>
  81. <leftOperandName>irsLetter</leftOperandName>
  82. <leftOperandType>ConversationVariable</leftOperandType>
  83. <operatorType>Equals</operatorType>
  84. <rightOperandValue>Yes</rightOperandValue>
  85. </botStepConditions>
  86. <botSteps>
  87. <botVariableOperation>
  88. <botVariableOperands>
  89. <targetName>irsLetter</targetName>
  90. <targetType>ConversationVariable</targetType>
  91. </botVariableOperands>
  92. <type>Unset</type>
  93. </botVariableOperation>
  94. <type>VariableOperation</type>
  95. </botSteps>
  96. <botSteps>
  97. <botMessages>
  98. <message>Based on your responses, I’m going to transfer you to an agent for help.</message>
  99. </botMessages>
  100. <type>Message</type>
  101. </botSteps>
  102. <botSteps>
  103. <botNavigation>
  104. <botNavigationLinks>
  105. <targetBotDialog>Transfer_To_Agent</targetBotDialog>
  106. </botNavigationLinks>
  107. <type>Redirect</type>
  108. </botNavigation>
  109. <type>Navigation</type>
  110. </botSteps>
  111. <type>Group</type>
  112. </botSteps>
  113. <botSteps>
  114. <botStepConditions>
  115. <leftOperandName>irsLetter</leftOperandName>
  116. <leftOperandType>ConversationVariable</leftOperandType>
  117. <operatorType>Equals</operatorType>
  118. <rightOperandValue>No</rightOperandValue>
  119. </botStepConditions>
  120. <botSteps>
  121. <botVariableOperation>
  122. <botVariableOperands>
  123. <targetName>irsLetter</targetName>
  124. <targetType>ConversationVariable</targetType>
  125. </botVariableOperands>
  126. <type>Unset</type>
  127. </botVariableOperation>
  128. <type>VariableOperation</type>
  129. </botSteps>
  130. <botSteps>
  131. <botNavigation>
  132. <botNavigationLinks>
  133. <targetBotDialog>What_letter</targetBotDialog>
  134. </botNavigationLinks>
  135. <type>Redirect</type>
  136. </botNavigation>
  137. <type>Navigation</type>
  138. </botSteps>
  139. <type>Group</type>
  140. </botSteps>
  141. <botSteps>
  142. <type>Wait</type>
  143. </botSteps>
  144. <developerName>IRS_Letter</developerName>
  145. <label>IRS Letter</label>
  146. <showInFooterMenu>false</showInFooterMenu>
  147. </botDialogs>
  148. <botDialogs>
  149. <botDialogGroup>IRS_Letter_Intent</botDialogGroup>
  150. <botSteps>
  151. <botVariableOperation>
  152. <askCollectIfSet>false</askCollectIfSet>
  153. <botMessages>
  154. <message>Please choose from these letters:</message>
  155. </botMessages>
  156. <botQuickReplyOptions>
  157. <literalValue>CP75/ CP75A/ CP75B</literalValue>
  158. </botQuickReplyOptions>
  159. <botQuickReplyOptions>
  160. <literalValue>Any other letter</literalValue>
  161. </botQuickReplyOptions>
  162. <botVariableOperands>
  163. <disableAutoFill>true</disableAutoFill>
  164. <sourceName>IRSLetterValues</sourceName>
  165. <sourceType>MlSlotClass</sourceType>
  166. <targetName>irsLetter</targetName>
  167. <targetType>ConversationVariable</targetType>
  168. </botVariableOperands>
  169. <optionalCollect>false</optionalCollect>
  170. <quickReplyType>Static</quickReplyType>
  171. <quickReplyWidgetType>Menu</quickReplyWidgetType>
  172. <retryMessages>
  173. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
  174. </retryMessages>
  175. <type>Collect</type>
  176. </botVariableOperation>
  177. <type>VariableOperation</type>
  178. </botSteps>
  179. <botSteps>
  180. <botStepConditions>
  181. <leftOperandName>irsLetter</leftOperandName>
  182. <leftOperandType>ConversationVariable</leftOperandType>
  183. <operatorType>Equals</operatorType>
  184. <rightOperandValue>CP75/ CP75A/ CP75B</rightOperandValue>
  185. </botStepConditions>
  186. <botSteps>
  187. <botVariableOperation>
  188. <botVariableOperands>
  189. <targetName>irsLetter</targetName>
  190. <targetType>ConversationVariable</targetType>
  191. </botVariableOperands>
  192. <type>Unset</type>
  193. </botVariableOperation>
  194. <type>VariableOperation</type>
  195. </botSteps>
  196. <botSteps>
  197. <botMessages>
  198. <message>Based on your responses, I’m going to transfer you to an agent for help.</message>
  199. </botMessages>
  200. <type>Message</type>
  201. </botSteps>
  202. <botSteps>
  203. <botNavigation>
  204. <botNavigationLinks>
  205. <targetBotDialog>Transfer_To_Agent</targetBotDialog>
  206. </botNavigationLinks>
  207. <type>Redirect</type>
  208. </botNavigation>
  209. <type>Navigation</type>
  210. </botSteps>
  211. <type>Group</type>
  212. </botSteps>
  213. <botSteps>
  214. <botStepConditions>
  215. <leftOperandName>irsLetter</leftOperandName>
  216. <leftOperandType>ConversationVariable</leftOperandType>
  217. <operatorType>Equals</operatorType>
  218. <rightOperandValue>Any other letter</rightOperandValue>
  219. </botStepConditions>
  220. <botSteps>
  221. <botMessages>
  222. <message>The IRS or your state department of revenue can send many different types of letters about your return.
  223. Follow the steps outlined in the letter.
  224. For more info, visit https://www.irs.gov/individuals/understanding-your-irs-notice-or-letter.</message>
  225. </botMessages>
  226. <type>Message</type>
  227. </botSteps>
  228. <botSteps>
  229. <botVariableOperation>
  230. <botVariableOperands>
  231. <targetName>irsLetter</targetName>
  232. <targetType>ConversationVariable</targetType>
  233. </botVariableOperands>
  234. <type>Unset</type>
  235. </botVariableOperation>
  236. <type>VariableOperation</type>
  237. </botSteps>
  238. <botSteps>
  239. <botNavigation>
  240. <botNavigationLinks>
  241. <targetBotDialog>VA_End_of_Flow</targetBotDialog>
  242. </botNavigationLinks>
  243. <type>Redirect</type>
  244. </botNavigation>
  245. <type>Navigation</type>
  246. </botSteps>
  247. <type>Group</type>
  248. </botSteps>
  249. <botSteps>
  250. <botNavigation>
  251. <botNavigationLinks>
  252. <targetBotDialog>Main_Menu</targetBotDialog>
  253. </botNavigationLinks>
  254. <botNavigationLinks>
  255. <targetBotDialog>End_Chat</targetBotDialog>
  256. </botNavigationLinks>
  257. <type>Redirect</type>
  258. </botNavigation>
  259. <type>Navigation</type>
  260. </botSteps>
  261. <developerName>Choose_Letters</developerName>
  262. <label>Choose Letters</label>
  263. <showInFooterMenu>false</showInFooterMenu>
  264. </botDialogs>
  265. <botDialogs>
  266. <botDialogGroup>IRS_Letter_Intent</botDialogGroup>
  267. <botSteps>
  268. <botVariableOperation>
  269. <askCollectIfSet>false</askCollectIfSet>
  270. <botMessages>
  271. <message>In the lower right-hand corner of the front page of your letter, you&apos;ll see the word &quot;Letter&quot; followed by some numbers. Please choose the letter from this list</message>
  272. </botMessages>
  273. <botQuickReplyOptions>
  274. <literalValue>Letter 525 / 566 / 1020 | Letter 2205 / 3572 / 4565</literalValue>
  275. </botQuickReplyOptions>
  276. <botQuickReplyOptions>
  277. <literalValue>Any other letter</literalValue>
  278. </botQuickReplyOptions>
  279. <botVariableOperands>
  280. <disableAutoFill>true</disableAutoFill>
  281. <sourceName>IRSLetter2Values</sourceName>
  282. <sourceType>MlSlotClass</sourceType>
  283. <targetName>irsLetter</targetName>
  284. <targetType>ConversationVariable</targetType>
  285. </botVariableOperands>
  286. <optionalCollect>false</optionalCollect>
  287. <quickReplyType>Static</quickReplyType>
  288. <quickReplyWidgetType>Menu</quickReplyWidgetType>
  289. <retryMessages>
  290. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
  291. </retryMessages>
  292. <type>Collect</type>
  293. </botVariableOperation>
  294. <type>VariableOperation</type>
  295. </botSteps>
  296. <botSteps>
  297. <botStepConditions>
  298. <leftOperandName>irsLetter</leftOperandName>
  299. <leftOperandType>ConversationVariable</leftOperandType>
  300. <operatorType>Equals</operatorType>
  301. <rightOperandValue>Letter 525 / 566 / 1020 | Letter 2205 / 3572 / 4565</rightOperandValue>
  302. </botStepConditions>
  303. <botSteps>
  304. <botVariableOperation>
  305. <botVariableOperands>
  306. <targetName>irsLetter</targetName>
  307. <targetType>ConversationVariable</targetType>
  308. </botVariableOperands>
  309. <type>Unset</type>
  310. </botVariableOperation>
  311. <type>VariableOperation</type>
  312. </botSteps>
  313. <botSteps>
  314. <botMessages>
  315. <message>Based on your responses, I’m going to transfer you to an agent for help.</message>
  316. </botMessages>
  317. <type>Message</type>
  318. </botSteps>
  319. <botSteps>
  320. <botNavigation>
  321. <botNavigationLinks>
  322. <targetBotDialog>Transfer_To_Agent</targetBotDialog>
  323. </botNavigationLinks>
  324. <type>Redirect</type>
  325. </botNavigation>
  326. <type>Navigation</type>
  327. </botSteps>
  328. <type>Group</type>
  329. </botSteps>
  330. <botSteps>
  331. <botStepConditions>
  332. <leftOperandName>irsLetter</leftOperandName>
  333. <leftOperandType>ConversationVariable</leftOperandType>
  334. <operatorType>Equals</operatorType>
  335. <rightOperandValue>Any other letter</rightOperandValue>
  336. </botStepConditions>
  337. <botSteps>
  338. <botMessages>
  339. <message>The IRS or your state department of revenue can send many different types of letters about your return.
  340. Follow the steps outlined in the letter.
  341. For more info, visit https://www.irs.gov/individuals/understanding-your-irs-notice-or-letter.</message>
  342. </botMessages>
  343. <type>Message</type>
  344. </botSteps>
  345. <botSteps>
  346. <botVariableOperation>
  347. <botVariableOperands>
  348. <targetName>irsLetter</targetName>
  349. <targetType>ConversationVariable</targetType>
  350. </botVariableOperands>
  351. <type>Unset</type>
  352. </botVariableOperation>
  353. <type>VariableOperation</type>
  354. </botSteps>
  355. <botSteps>
  356. <botNavigation>
  357. <botNavigationLinks>
  358. <targetBotDialog>VA_End_of_Flow</targetBotDialog>
  359. </botNavigationLinks>
  360. <type>Redirect</type>
  361. </botNavigation>
  362. <type>Navigation</type>
  363. </botSteps>
  364. <type>Group</type>
  365. </botSteps>
  366. <botSteps>
  367. <type>Wait</type>
  368. </botSteps>
  369. <developerName>Find_letter</developerName>
  370. <label>Find letter</label>
  371. <showInFooterMenu>false</showInFooterMenu>
  372. </botDialogs>
  373. <botDialogs>
  374. <botDialogGroup>IRS_Letter_Intent</botDialogGroup>
  375. <botSteps>
  376. <botVariableOperation>
  377. <askCollectIfSet>false</askCollectIfSet>
  378. <botMessages>
  379. <message>We need to know what letter you received. Do you see a combination of letters and numbers in the top right corner of the first page of the letter?</message>
  380. </botMessages>
  381. <botQuickReplyOptions>
  382. <literalValue>Yes</literalValue>
  383. </botQuickReplyOptions>
  384. <botQuickReplyOptions>
  385. <literalValue>No</literalValue>
  386. </botQuickReplyOptions>
  387. <botVariableOperands>
  388. <disableAutoFill>true</disableAutoFill>
  389. <sourceName>YesOrNoValue</sourceName>
  390. <sourceType>MlSlotClass</sourceType>
  391. <targetName>irsLetter</targetName>
  392. <targetType>ConversationVariable</targetType>
  393. </botVariableOperands>
  394. <optionalCollect>false</optionalCollect>
  395. <quickReplyType>Static</quickReplyType>
  396. <quickReplyWidgetType>Buttons</quickReplyWidgetType>
  397. <retryMessages>
  398. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
  399. </retryMessages>
  400. <type>Collect</type>
  401. </botVariableOperation>
  402. <type>VariableOperation</type>
  403. </botSteps>
  404. <botSteps>
  405. <botStepConditions>
  406. <leftOperandName>irsLetter</leftOperandName>
  407. <leftOperandType>ConversationVariable</leftOperandType>
  408. <operatorType>Equals</operatorType>
  409. <rightOperandValue>Yes</rightOperandValue>
  410. </botStepConditions>
  411. <botSteps>
  412. <botVariableOperation>
  413. <botVariableOperands>
  414. <targetName>irsLetter</targetName>
  415. <targetType>ConversationVariable</targetType>
  416. </botVariableOperands>
  417. <type>Unset</type>
  418. </botVariableOperation>
  419. <type>VariableOperation</type>
  420. </botSteps>
  421. <botSteps>
  422. <botNavigation>
  423. <botNavigationLinks>
  424. <targetBotDialog>Choose_Letters</targetBotDialog>
  425. </botNavigationLinks>
  426. <type>Redirect</type>
  427. </botNavigation>
  428. <type>Navigation</type>
  429. </botSteps>
  430. <type>Group</type>
  431. </botSteps>
  432. <botSteps>
  433. <botStepConditions>
  434. <leftOperandName>irsLetter</leftOperandName>
  435. <leftOperandType>ConversationVariable</leftOperandType>
  436. <operatorType>Equals</operatorType>
  437. <rightOperandValue>No</rightOperandValue>
  438. </botStepConditions>
  439. <botSteps>
  440. <botVariableOperation>
  441. <botVariableOperands>
  442. <targetName>irsLetter</targetName>
  443. <targetType>ConversationVariable</targetType>
  444. </botVariableOperands>
  445. <type>Unset</type>
  446. </botVariableOperation>
  447. <type>VariableOperation</type>
  448. </botSteps>
  449. <botSteps>
  450. <botNavigation>
  451. <botNavigationLinks>
  452. <targetBotDialog>Find_letter</targetBotDialog>
  453. </botNavigationLinks>
  454. <type>Redirect</type>
  455. </botNavigation>
  456. <type>Navigation</type>
  457. </botSteps>
  458. <type>Group</type>
  459. </botSteps>
  460. <botSteps>
  461. <type>Wait</type>
  462. </botSteps>
  463. <developerName>What_letter</developerName>
  464. <label>What letter</label>
  465. <showInFooterMenu>false</showInFooterMenu>
  466. </botDialogs>
  467. <botDialogs>
  468. <botSteps>
  469. <botVariableOperation>
  470. <botInvocation>
  471. <invocationActionName>H_R_Block_Utility_Chatbot_Global_Configuration</invocationActionName>
  472. <invocationActionType>flow</invocationActionType>
  473. <invocationMappings>
  474. <parameterName>isActive</parameterName>
  475. <type>Output</type>
  476. <variableName>isActive</variableName>
  477. <variableType>ConversationVariable</variableType>
  478. </invocationMappings>
  479. <invocationMappings>
  480. <parameterName>ExtensionFiling</parameterName>
  481. <type>Output</type>
  482. <variableName>ExtensionFiling</variableName>
  483. <variableType>ConversationVariable</variableType>
  484. </invocationMappings>
  485. <invocationMappings>
  486. <parameterName>EducationMAGI</parameterName>
  487. <type>Output</type>
  488. <variableName>EducationMAGI</variableName>
  489. <variableType>ConversationVariable</variableType>
  490. </invocationMappings>
  491. <invocationMappings>
  492. <parameterName>RTAmount</parameterName>
  493. <type>Output</type>
  494. <variableName>RTAmount</variableName>
  495. <variableType>ConversationVariable</variableType>
  496. </invocationMappings>
  497. <invocationMappings>
  498. <parameterName>CurrentTaxYear</parameterName>
  499. <type>Output</type>
  500. <variableName>CurrentTaxYear</variableName>
  501. <variableType>ConversationVariable</variableType>
  502. </invocationMappings>
  503. <invocationMappings>
  504. <parameterName>TaxDeadLine</parameterName>
  505. <type>Output</type>
  506. <variableName>TaxDeadLine</variableName>
  507. <variableType>ConversationVariable</variableType>
  508. </invocationMappings>
  509. <invocationMappings>
  510. <parameterName>ImportTurboTaxDataFileYear</parameterName>
  511. <type>Output</type>
  512. <variableName>ImportTurboTaxDataFileYear</variableName>
  513. <variableType>ConversationVariable</variableType>
  514. </invocationMappings>
  515. <invocationMappings>
  516. <parameterName>Priortaxyear</parameterName>
  517. <type>Output</type>
  518. <variableName>Priortaxyear</variableName>
  519. <variableType>ConversationVariable</variableType>
  520. </invocationMappings>
  521. <invocationMappings>
  522. <parameterName>IRSEfileOpenDate</parameterName>
  523. <type>Output</type>
  524. <variableName>IRSEfileOpenDate</variableName>
  525. <variableType>ConversationVariable</variableType>
  526. </invocationMappings>
  527. <invocationMappings>
  528. <parameterName>IRSGetTranscript</parameterName>
  529. <type>Output</type>
  530. <variableName>IRSGetTranscript</variableName>
  531. <variableType>ConversationVariable</variableType>
  532. </invocationMappings>
  533. <invocationMappings>
  534. <parameterName>EducationMFJMAGI</parameterName>
  535. <type>Output</type>
  536. <variableName>EducationMFJMAGI</variableName>
  537. <variableType>ConversationVariable</variableType>
  538. </invocationMappings>
  539. <invocationMappings>
  540. <parameterName>Name</parameterName>
  541. <type>Output</type>
  542. <variableName>Name</variableName>
  543. <variableType>ConversationVariable</variableType>
  544. </invocationMappings>
  545. <invocationMappings>
  546. <parameterName>QualChildrule</parameterName>
  547. <type>Output</type>
  548. <variableName>QualChildrule</variableName>
  549. <variableType>ConversationVariable</variableType>
  550. </invocationMappings>
  551. </botInvocation>
  552. <type>Set</type>
  553. </botVariableOperation>
  554. <type>VariableOperation</type>
  555. </botSteps>
  556. <botSteps>
  557. <botVariableOperation>
  558. <botInvocation>
  559. <invocationActionName>ChatBotVariableSearchUtil</invocationActionName>
  560. <invocationActionType>apex</invocationActionType>
  561. <invocationMappings>
  562. <parameterName>routableID</parameterName>
  563. <type>Input</type>
  564. <variableName>RoutableId</variableName>
  565. <variableType>ContextVariable</variableType>
  566. </invocationMappings>
  567. <invocationMappings>
  568. <parameterName>sServiceTypeIndicator</parameterName>
  569. <type>Output</type>
  570. <variableName>Service_Type_Indicator</variableName>
  571. <variableType>ConversationVariable</variableType>
  572. </invocationMappings>
  573. </botInvocation>
  574. <type>Set</type>
  575. </botVariableOperation>
  576. <type>VariableOperation</type>
  577. </botSteps>
  578. <botSteps>
  579. <botNavigation>
  580. <botNavigationLinks>
  581. <targetBotDialog>Context_Transfer</targetBotDialog>
  582. </botNavigationLinks>
  583. <type>Redirect</type>
  584. </botNavigation>
  585. <type>Navigation</type>
  586. </botSteps>
  587. <developerName>Welcome</developerName>
  588. <label>Welcome</label>
  589. <showInFooterMenu>false</showInFooterMenu>
  590. </botDialogs>
  591. <botDialogs>
  592. <botSteps>
  593. <botNavigation>
  594. <botNavigationLinks>
  595. <targetBotDialog>Dependent_Care_Credit</targetBotDialog>
  596. </botNavigationLinks>
  597. <botNavigationLinks>
  598. <targetBotDialog>Transfer_To_Agent</targetBotDialog>
  599. </botNavigationLinks>
  600. <botNavigationLinks>
  601. <targetBotDialog>Child_Tax_Credit</targetBotDialog>
  602. </botNavigationLinks>
  603. <botNavigationLinks>
  604. <targetBotDialog>Dependent_Qualification</targetBotDialog>
  605. </botNavigationLinks>
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  710. <message>We’re sorry we missed you! We are closed for holidays, and occasionally for maintenance or training.
  711.  
  712. Please find support hours below for our products:
  713. Software Assist (Tax Pro Chat):
  714. -Monday - Friday: 9am - 7pm CST
  715. -Saturday: 10am - 3pm CST</message>
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  719. <botSteps>
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  723. -Saturday - Sunday: 7am - 7pm CST</message>
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  788. <message>We’re sorry we missed you! We are closed for holidays, and occasionally for maintenance or training.
  789.  
  790. Please find support hours below for our products:
  791. Software Assist (Tax Pro Chat):
  792. -Monday - Friday: 9am - 7pm CST
  793. -Saturday: 10am - 3pm CST</message>
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  801. -Saturday - Sunday: 7am - 7pm CST</message>
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  914.  
  915. Please find support hours below for our products:
  916. Software Assist (Tax Pro Chat):
  917. -Monday - Friday: 9am - 7pm CST
  918. -Saturday: 10am - 3pm CST</message>
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  926. -Saturday - Sunday: 7am - 7pm CST</message>
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  956. <message>All agents are currently at capacity, please try again later.
  957.  
  958. Please find support hours below for our products:
  959. Software Assist (Tax Pro Chat):
  960. -Monday - Friday: 9am - 7pm CST
  961. -Saturday: 10am - 3pm CST</message>
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  1203. <botSteps>
  1204. <type>Wait</type>
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  1206. <developerName>DCC_Sub_Yes</developerName>
  1207. <label>DCC Sub Yes</label>
  1208. <showInFooterMenu>false</showInFooterMenu>
  1209. </botDialogs>
  1210. <botDialogs>
  1211. <botDialogGroup>Dependent_Care_Credit_Group</botDialogGroup>
  1212. <botSteps>
  1213. <botMessages>
  1214. <message>Based on your responses, you don&apos;t qualify for the Child and Dependent Care Credit.</message>
  1215. </botMessages>
  1216. <type>Message</type>
  1217. </botSteps>
  1218. <botSteps>
  1219. <botNavigation>
  1220. <botNavigationLinks>
  1221. <targetBotDialog>VA_End_of_Flow</targetBotDialog>
  1222. </botNavigationLinks>
  1223. <type>Redirect</type>
  1224. </botNavigation>
  1225. <type>Navigation</type>
  1226. </botSteps>
  1227. <developerName>DCC_Sub_No</developerName>
  1228. <label>DCC Sub No</label>
  1229. <showInFooterMenu>false</showInFooterMenu>
  1230. </botDialogs>
  1231. <botDialogs>
  1232. <botDialogGroup>Dependent_Care_Credit_Group</botDialogGroup>
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  1234. <botVariableOperation>
  1235. <botInvocation>
  1236. <invocationActionName>ChatBotKnowledgeSearchUtil</invocationActionName>
  1237. <invocationActionType>apex</invocationActionType>
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  1239. <parameterName>sKeyword1</parameterName>
  1240. <type>Input</type>
  1241. <value>Dependent Care Credit Qualifications</value>
  1242. </invocationMappings>
  1243. <invocationMappings>
  1244. <parameterName>output</parameterName>
  1245. <type>Output</type>
  1246. <variableName>articleList</variableName>
  1247. <variableType>ConversationVariable</variableType>
  1248. </invocationMappings>
  1249. </botInvocation>
  1250. <type>Set</type>
  1251. </botVariableOperation>
  1252. <type>VariableOperation</type>
  1253. </botSteps>
  1254. <botSteps>
  1255. <botMessages>
  1256. <message>Please see below details to view the instructions:
  1257.  
  1258. {!articleList[0].url}</message>
  1259. </botMessages>
  1260. <type>Message</type>
  1261. </botSteps>
  1262. <botSteps>
  1263. <botVariableOperation>
  1264. <askCollectIfSet>false</askCollectIfSet>
  1265. <botMessages>
  1266. <message>Does at least one of the qualifications shown in the link apply to you?</message>
  1267. </botMessages>
  1268. <botQuickReplyOptions>
  1269. <literalValue>Yes</literalValue>
  1270. </botQuickReplyOptions>
  1271. <botQuickReplyOptions>
  1272. <literalValue>No</literalValue>
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  1274. <botVariableOperands>
  1275. <disableAutoFill>true</disableAutoFill>
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  1279. <targetType>ConversationVariable</targetType>
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  1281. <optionalCollect>false</optionalCollect>
  1282. <quickReplyType>Static</quickReplyType>
  1283. <quickReplyWidgetType>Buttons</quickReplyWidgetType>
  1284. <retryMessages>
  1285. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
  1286. </retryMessages>
  1287. <type>Collect</type>
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  1294. <leftOperandType>ConversationVariable</leftOperandType>
  1295. <operatorType>Equals</operatorType>
  1296. <rightOperandValue>Yes</rightOperandValue>
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  1306. <type>VariableOperation</type>
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  1309. <botNavigation>
  1310. <botNavigationLinks>
  1311. <targetBotDialog>DCC_Sub_Yes</targetBotDialog>
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  1313. <type>Redirect</type>
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  1315. <type>Navigation</type>
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  1317. <type>Group</type>
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  1320. <botStepConditions>
  1321. <leftOperandName>QualificationsApplyYesOrNo</leftOperandName>
  1322. <leftOperandType>ConversationVariable</leftOperandType>
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  1324. <rightOperandValue>No</rightOperandValue>
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  1329. <targetName>QualificationsApplyYesOrNo</targetName>
  1330. <targetType>ConversationVariable</targetType>
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  1332. <type>Unset</type>
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  1334. <type>VariableOperation</type>
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  1336. <botSteps>
  1337. <botNavigation>
  1338. <botNavigationLinks>
  1339. <targetBotDialog>DCC_Sub_No</targetBotDialog>
  1340. </botNavigationLinks>
  1341. <type>Redirect</type>
  1342. </botNavigation>
  1343. <type>Navigation</type>
  1344. </botSteps>
  1345. <type>Group</type>
  1346. </botSteps>
  1347. <botSteps>
  1348. <type>Wait</type>
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  1350. <developerName>DCC_Sub_Unsure</developerName>
  1351. <label>DCC Sub Unsure</label>
  1352. <showInFooterMenu>false</showInFooterMenu>
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  1354. <botDialogs>
  1355. <botDialogGroup>Dependent_Care_Credit_Group</botDialogGroup>
  1356. <botSteps>
  1357. <botVariableOperation>
  1358. <askCollectIfSet>false</askCollectIfSet>
  1359. <botMessages>
  1360. <message>Do you have earned income? (And if you&apos;re filing jointly, do both you and your spouse have earned income?)</message>
  1361. </botMessages>
  1362. <botQuickReplyOptions>
  1363. <literalValue>Yes</literalValue>
  1364. </botQuickReplyOptions>
  1365. <botQuickReplyOptions>
  1366. <literalValue>No</literalValue>
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  1368. <botVariableOperands>
  1369. <disableAutoFill>true</disableAutoFill>
  1370. <sourceName>YesOrNoValue</sourceName>
  1371. <sourceType>MlSlotClass</sourceType>
  1372. <targetName>EarnedIncomeYesOrNo</targetName>
  1373. <targetType>ConversationVariable</targetType>
  1374. </botVariableOperands>
  1375. <optionalCollect>false</optionalCollect>
  1376. <quickReplyType>Static</quickReplyType>
  1377. <quickReplyWidgetType>Buttons</quickReplyWidgetType>
  1378. <retryMessages>
  1379. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
  1380. </retryMessages>
  1381. <type>Collect</type>
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  1383. <type>VariableOperation</type>
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  1385. <botSteps>
  1386. <botStepConditions>
  1387. <leftOperandName>EarnedIncomeYesOrNo</leftOperandName>
  1388. <leftOperandType>ConversationVariable</leftOperandType>
  1389. <operatorType>Equals</operatorType>
  1390. <rightOperandValue>Yes</rightOperandValue>
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  1392. <botSteps>
  1393. <botVariableOperation>
  1394. <botVariableOperands>
  1395. <targetName>EarnedIncomeYesOrNo</targetName>
  1396. <targetType>ConversationVariable</targetType>
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  1398. <type>Unset</type>
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  1400. <type>VariableOperation</type>
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  1402. <botSteps>
  1403. <botMessages>
  1404. <message>Based on your responses, you qualify for the Child and Dependent Care Credit.</message>
  1405. </botMessages>
  1406. <type>Message</type>
  1407. </botSteps>
  1408. <botSteps>
  1409. <botNavigation>
  1410. <botNavigationLinks>
  1411. <targetBotDialog>VA_End_of_Flow</targetBotDialog>
  1412. </botNavigationLinks>
  1413. <type>Redirect</type>
  1414. </botNavigation>
  1415. <type>Navigation</type>
  1416. </botSteps>
  1417. <type>Group</type>
  1418. </botSteps>
  1419. <botSteps>
  1420. <botStepConditions>
  1421. <leftOperandName>EarnedIncomeYesOrNo</leftOperandName>
  1422. <leftOperandType>ConversationVariable</leftOperandType>
  1423. <operatorType>Equals</operatorType>
  1424. <rightOperandValue>No</rightOperandValue>
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  1426. <botSteps>
  1427. <botVariableOperation>
  1428. <botVariableOperands>
  1429. <targetName>EarnedIncomeYesOrNo</targetName>
  1430. <targetType>ConversationVariable</targetType>
  1431. </botVariableOperands>
  1432. <type>Unset</type>
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  1434. <type>VariableOperation</type>
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  1436. <botSteps>
  1437. <botNavigation>
  1438. <botNavigationLinks>
  1439. <targetBotDialog>DCC_Sub_No</targetBotDialog>
  1440. </botNavigationLinks>
  1441. <type>Redirect</type>
  1442. </botNavigation>
  1443. <type>Navigation</type>
  1444. </botSteps>
  1445. <type>Group</type>
  1446. </botSteps>
  1447. <botSteps>
  1448. <type>Wait</type>
  1449. </botSteps>
  1450. <developerName>DCC_Sub_Yes_Not_Married_Return</developerName>
  1451. <label>DCC Sub Yes Not Married Return</label>
  1452. <showInFooterMenu>false</showInFooterMenu>
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  1454. <botDialogs>
  1455. <botDialogGroup>Child_Tax_Credit_Group</botDialogGroup>
  1456. <botSteps>
  1457. <botVariableOperation>
  1458. <askCollectIfSet>false</askCollectIfSet>
  1459. <botMessages>
  1460. <message>Does the child have an SSN?</message>
  1461. </botMessages>
  1462. <botQuickReplyOptions>
  1463. <literalValue>Yes</literalValue>
  1464. </botQuickReplyOptions>
  1465. <botQuickReplyOptions>
  1466. <literalValue>No</literalValue>
  1467. </botQuickReplyOptions>
  1468. <botVariableOperands>
  1469. <disableAutoFill>true</disableAutoFill>
  1470. <sourceName>YesOrNoValue</sourceName>
  1471. <sourceType>MlSlotClass</sourceType>
  1472. <targetName>ChildHasSSNYesOrNo</targetName>
  1473. <targetType>ConversationVariable</targetType>
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  1475. <optionalCollect>false</optionalCollect>
  1476. <quickReplyType>Static</quickReplyType>
  1477. <quickReplyWidgetType>Buttons</quickReplyWidgetType>
  1478. <retryMessages>
  1479. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
  1480. </retryMessages>
  1481. <type>Collect</type>
  1482. </botVariableOperation>
  1483. <type>VariableOperation</type>
  1484. </botSteps>
  1485. <botSteps>
  1486. <botStepConditions>
  1487. <leftOperandName>ChildHasSSNYesOrNo</leftOperandName>
  1488. <leftOperandType>ConversationVariable</leftOperandType>
  1489. <operatorType>Equals</operatorType>
  1490. <rightOperandValue>No</rightOperandValue>
  1491. </botStepConditions>
  1492. <botSteps>
  1493. <botVariableOperation>
  1494. <botVariableOperands>
  1495. <targetName>ChildHasSSNYesOrNo</targetName>
  1496. <targetType>ConversationVariable</targetType>
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  1498. <type>Unset</type>
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  1500. <type>VariableOperation</type>
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  1502. <botSteps>
  1503. <botNavigation>
  1504. <botNavigationLinks>
  1505. <targetBotDialog>ChildTaxCreditRejection</targetBotDialog>
  1506. </botNavigationLinks>
  1507. <type>Redirect</type>
  1508. </botNavigation>
  1509. <type>Navigation</type>
  1510. </botSteps>
  1511. <type>Group</type>
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  1513. <botSteps>
  1514. <botStepConditions>
  1515. <leftOperandName>ChildHasSSNYesOrNo</leftOperandName>
  1516. <leftOperandType>ConversationVariable</leftOperandType>
  1517. <operatorType>Equals</operatorType>
  1518. <rightOperandValue>Yes</rightOperandValue>
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  1520. <botSteps>
  1521. <botVariableOperation>
  1522. <botVariableOperands>
  1523. <targetName>ChildHasSSNYesOrNo</targetName>
  1524. <targetType>ConversationVariable</targetType>
  1525. </botVariableOperands>
  1526. <type>Unset</type>
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  1528. <type>VariableOperation</type>
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  1530. <botSteps>
  1531. <botNavigation>
  1532. <botNavigationLinks>
  1533. <targetBotDialog>Child_In_United_States</targetBotDialog>
  1534. </botNavigationLinks>
  1535. <type>Redirect</type>
  1536. </botNavigation>
  1537. <type>Navigation</type>
  1538. </botSteps>
  1539. <type>Group</type>
  1540. </botSteps>
  1541. <botSteps>
  1542. <type>Wait</type>
  1543. </botSteps>
  1544. <developerName>Child_Tax_Credit</developerName>
  1545. <label>Child Tax Credit</label>
  1546. <showInFooterMenu>false</showInFooterMenu>
  1547. </botDialogs>
  1548. <botDialogs>
  1549. <botDialogGroup>Child_Tax_Credit_Group</botDialogGroup>
  1550. <botSteps>
  1551. <botMessages>
  1552. <message>Based on your responses, you don&apos;t qualify for the Child Tax Credit.</message>
  1553. </botMessages>
  1554. <type>Message</type>
  1555. </botSteps>
  1556. <botSteps>
  1557. <botNavigation>
  1558. <botNavigationLinks>
  1559. <targetBotDialog>VA_End_of_Flow</targetBotDialog>
  1560. </botNavigationLinks>
  1561. <type>Redirect</type>
  1562. </botNavigation>
  1563. <type>Navigation</type>
  1564. </botSteps>
  1565. <developerName>ChildTaxCreditRejection</developerName>
  1566. <label>Child Tax Credit Rejection</label>
  1567. <showInFooterMenu>false</showInFooterMenu>
  1568. </botDialogs>
  1569. <botDialogs>
  1570. <botDialogGroup>Child_Tax_Credit_Group</botDialogGroup>
  1571. <botSteps>
  1572. <botVariableOperation>
  1573. <askCollectIfSet>false</askCollectIfSet>
  1574. <botMessages>
  1575. <message>Does the child live in the United States?</message>
  1576. </botMessages>
  1577. <botQuickReplyOptions>
  1578. <literalValue>Yes</literalValue>
  1579. </botQuickReplyOptions>
  1580. <botQuickReplyOptions>
  1581. <literalValue>No</literalValue>
  1582. </botQuickReplyOptions>
  1583. <botVariableOperands>
  1584. <disableAutoFill>true</disableAutoFill>
  1585. <sourceName>YesOrNoValue</sourceName>
  1586. <sourceType>MlSlotClass</sourceType>
  1587. <targetName>ChildInUnitedStatesYesOrNo</targetName>
  1588. <targetType>ConversationVariable</targetType>
  1589. </botVariableOperands>
  1590. <optionalCollect>false</optionalCollect>
  1591. <quickReplyType>Static</quickReplyType>
  1592. <quickReplyWidgetType>Buttons</quickReplyWidgetType>
  1593. <retryMessages>
  1594. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
  1595. </retryMessages>
  1596. <type>Collect</type>
  1597. </botVariableOperation>
  1598. <type>VariableOperation</type>
  1599. </botSteps>
  1600. <botSteps>
  1601. <botStepConditions>
  1602. <leftOperandName>ChildInUnitedStatesYesOrNo</leftOperandName>
  1603. <leftOperandType>ConversationVariable</leftOperandType>
  1604. <operatorType>Equals</operatorType>
  1605. <rightOperandValue>No</rightOperandValue>
  1606. </botStepConditions>
  1607. <botSteps>
  1608. <botVariableOperation>
  1609. <botVariableOperands>
  1610. <targetName>ChildInUnitedStatesYesOrNo</targetName>
  1611. <targetType>ConversationVariable</targetType>
  1612. </botVariableOperands>
  1613. <type>Unset</type>
  1614. </botVariableOperation>
  1615. <type>VariableOperation</type>
  1616. </botSteps>
  1617. <botSteps>
  1618. <botNavigation>
  1619. <botNavigationLinks>
  1620. <targetBotDialog>ChildTaxCreditRejection</targetBotDialog>
  1621. </botNavigationLinks>
  1622. <type>Redirect</type>
  1623. </botNavigation>
  1624. <type>Navigation</type>
  1625. </botSteps>
  1626. <type>Group</type>
  1627. </botSteps>
  1628. <botSteps>
  1629. <botStepConditions>
  1630. <leftOperandName>ChildInUnitedStatesYesOrNo</leftOperandName>
  1631. <leftOperandType>ConversationVariable</leftOperandType>
  1632. <operatorType>Equals</operatorType>
  1633. <rightOperandValue>Yes</rightOperandValue>
  1634. </botStepConditions>
  1635. <botSteps>
  1636. <botVariableOperation>
  1637. <botVariableOperands>
  1638. <targetName>ChildInUnitedStatesYesOrNo</targetName>
  1639. <targetType>ConversationVariable</targetType>
  1640. </botVariableOperands>
  1641. <type>Unset</type>
  1642. </botVariableOperation>
  1643. <type>VariableOperation</type>
  1644. </botSteps>
  1645. <botSteps>
  1646. <botNavigation>
  1647. <botNavigationLinks>
  1648. <targetBotDialog>Qualifying_Child</targetBotDialog>
  1649. </botNavigationLinks>
  1650. <type>Redirect</type>
  1651. </botNavigation>
  1652. <type>Navigation</type>
  1653. </botSteps>
  1654. <type>Group</type>
  1655. </botSteps>
  1656. <botSteps>
  1657. <type>Wait</type>
  1658. </botSteps>
  1659. <developerName>Child_In_United_States</developerName>
  1660. <label>Child In United States</label>
  1661. <showInFooterMenu>false</showInFooterMenu>
  1662. </botDialogs>
  1663. <botDialogs>
  1664. <botDialogGroup>Child_Tax_Credit_Group</botDialogGroup>
  1665. <botSteps>
  1666. <botVariableOperation>
  1667. <botInvocation>
  1668. <invocationActionName>ChatBotKnowledgeSearchUtil</invocationActionName>
  1669. <invocationActionType>apex</invocationActionType>
  1670. <invocationMappings>
  1671. <parameterName>sKeyword1</parameterName>
  1672. <type>Input</type>
  1673. <value>Child Tax Credit Qualifications</value>
  1674. </invocationMappings>
  1675. <invocationMappings>
  1676. <parameterName>output</parameterName>
  1677. <type>Output</type>
  1678. <variableName>articleList</variableName>
  1679. <variableType>ConversationVariable</variableType>
  1680. </invocationMappings>
  1681. </botInvocation>
  1682. <type>Set</type>
  1683. </botVariableOperation>
  1684. <type>VariableOperation</type>
  1685. </botSteps>
  1686. <botSteps>
  1687. <botMessages>
  1688. <message>Please click on the following link for information on a qualifying child:
  1689.  
  1690. {!articleList[0].url}</message>
  1691. </botMessages>
  1692. <type>Message</type>
  1693. </botSteps>
  1694. <botSteps>
  1695. <botVariableOperation>
  1696. <askCollectIfSet>false</askCollectIfSet>
  1697. <botMessages>
  1698. <message>Does the child meet all these requirements?</message>
  1699. </botMessages>
  1700. <botQuickReplyOptions>
  1701. <literalValue>Yes</literalValue>
  1702. </botQuickReplyOptions>
  1703. <botQuickReplyOptions>
  1704. <literalValue>No</literalValue>
  1705. </botQuickReplyOptions>
  1706. <botVariableOperands>
  1707. <disableAutoFill>true</disableAutoFill>
  1708. <sourceName>YesOrNoValue</sourceName>
  1709. <sourceType>MlSlotClass</sourceType>
  1710. <targetName>ChildRequirementsYesOrNo</targetName>
  1711. <targetType>ConversationVariable</targetType>
  1712. </botVariableOperands>
  1713. <optionalCollect>false</optionalCollect>
  1714. <quickReplyType>Static</quickReplyType>
  1715. <quickReplyWidgetType>Buttons</quickReplyWidgetType>
  1716. <retryMessages>
  1717. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
  1718. </retryMessages>
  1719. <type>Collect</type>
  1720. </botVariableOperation>
  1721. <type>VariableOperation</type>
  1722. </botSteps>
  1723. <botSteps>
  1724. <botStepConditions>
  1725. <leftOperandName>ChildRequirementsYesOrNo</leftOperandName>
  1726. <leftOperandType>ConversationVariable</leftOperandType>
  1727. <operatorType>Equals</operatorType>
  1728. <rightOperandValue>Yes</rightOperandValue>
  1729. </botStepConditions>
  1730. <botSteps>
  1731. <botVariableOperation>
  1732. <botVariableOperands>
  1733. <targetName>ChildRequirementsYesOrNo</targetName>
  1734. <targetType>ConversationVariable</targetType>
  1735. </botVariableOperands>
  1736. <type>Unset</type>
  1737. </botVariableOperation>
  1738. <type>VariableOperation</type>
  1739. </botSteps>
  1740. <botSteps>
  1741. <botMessages>
  1742. <message>Based on your responses, you qualify for the Child Tax Credit.</message>
  1743. </botMessages>
  1744. <type>Message</type>
  1745. </botSteps>
  1746. <botSteps>
  1747. <botNavigation>
  1748. <botNavigationLinks>
  1749. <targetBotDialog>VA_End_of_Flow</targetBotDialog>
  1750. </botNavigationLinks>
  1751. <type>Redirect</type>
  1752. </botNavigation>
  1753. <type>Navigation</type>
  1754. </botSteps>
  1755. <type>Group</type>
  1756. </botSteps>
  1757. <botSteps>
  1758. <botStepConditions>
  1759. <leftOperandName>ChildRequirementsYesOrNo</leftOperandName>
  1760. <leftOperandType>ConversationVariable</leftOperandType>
  1761. <operatorType>Equals</operatorType>
  1762. <rightOperandValue>No</rightOperandValue>
  1763. </botStepConditions>
  1764. <botSteps>
  1765. <botVariableOperation>
  1766. <botVariableOperands>
  1767. <targetName>ChildRequirementsYesOrNo</targetName>
  1768. <targetType>ConversationVariable</targetType>
  1769. </botVariableOperands>
  1770. <type>Unset</type>
  1771. </botVariableOperation>
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  1806. • Stepson/stepdaughter
  1807. • Eligible foster child
  1808. • Brother/sister
  1809. • Half-brother/half-sister
  1810. • Stepbrother/stepsister
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  3529. <message>You can claim the Lifetime Learning Credit for 2019.</message>
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  3660. • Living with you all year
  3661. • Your parent living in a home you maintained for them</message>
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  3966. • Canada
  3967. • Mexico</message>
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  4617. <targetBotDialog>EIC_Reject</targetBotDialog>
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  4643. <botNavigation>
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  4685. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
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  4779. <message>Please click on the following link to see if you qualify:
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  4781. {!articleList[0].url}</message>
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  4808. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
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  4902. <message>Please click on the following link to see if you qualify:
  4903.  
  4904. {!articleList[0].url}</message>
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  4931. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
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  5077. <botNavigation>
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  5087. <botSteps>
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  5103. <literalValue>Yes</literalValue>
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  5119. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
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  5931. https://www.hrblock.com/tax-center/irs/tax-reform/tax-cuts-and-jobs-act/
  5932.  
  5933. https://www.hrblock.com/tax-center/tax-reform/
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  5935. These links will open in a new tab in your web browser.</message>
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  5961. <message>Stimulus Payment Calculator: https://www.hrblock.com/coronavirus-tax-impact/calculator/
  5962. Coronavirus Tax Resource Center: https://www.hrblock.com/tax-center/coronavirus-tax-impact/</message>
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  7621.  
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  7641. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
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  7925. <message>Does the child meet these requirements?
  7926. Please click on the following link for the requirements.
  7927.  
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  8549. <message>I&apos;m glad I could help. Thank you for choosing H&amp;R Block.</message>
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  8967. <message>Were you unmarried or considered unmarried on the last day of the year?
  8968. To learn more about considered unmarried, click on the following link.
  8969.  
  8970. https://www.hrblock.com/tax-center/filing/personal-tax-planning/irs-head-of-household-requirements</message>
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  9069. <botQuickReplyOptions>
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  9083. <message>I&apos;m sorry, I didn&apos;t understand that. You have to select an option to proceed.</message>
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  9106. <botSteps>
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  9109. <sourceName>Software_Chatty</sourceName>
  9110. <sourceType>BotDefinition</sourceType>
  9111. <targetName>SoftwareBot</targetName>
  9112. <targetType>ConversationVariable</targetType>
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  9119. <conversationSystemMessage>
  9120. <systemMessageMappings>
  9121. <mappingType>Input</mappingType>
  9122. <parameterType>Transfer</parameterType>
  9123. <variableName>SoftwareBot</variableName>
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  9125. <type>Transfer</type>
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  9132. <botStepConditions>
  9133. <leftOperandName>VirtualAssistantContinueYesOrNo</leftOperandName>
  9134. <leftOperandType>ConversationVariable</leftOperandType>
  9135. <operatorType>Equals</operatorType>
  9136. <rightOperandValue>No</rightOperandValue>
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  9138. <botSteps>
  9139. <botVariableOperation>
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  9141. <targetName>VirtualAssistantContinueYesOrNo</targetName>
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  9148. <botSteps>
  9149. <botMessages>
  9150. <message>I&apos;m glad I could help. Thank you for choosing H&amp;R Block.</message>
  9151. </botMessages>
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  9154. <type>Group</type>
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  9156. <botSteps>
  9157. <type>Wait</type>
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  9159. <developerName>Continue_With_Bot_Prompt</developerName>
  9160. <label>Continue With Bot Prompt</label>
  9161. <showInFooterMenu>false</showInFooterMenu>
  9162. </botDialogs>
  9163. <botDialogs>
  9164. <botSteps>
  9165. <botVariableOperation>
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  9172. <variableName>Chat_Button_API_Name</variableName>
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  9176. <parameterName>NewClientFlag</parameterName>
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  9178. <variableName>NewClientFlag</variableName>
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  9182. <parameterName>Variable_Software_Indicator</parameterName>
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  9184. <value>HRBS</value>
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  9186. <invocationMappings>
  9187. <parameterName>QueueId</parameterName>
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  9189. <variableName>DIY_Software_Support</variableName>
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  9198. <type>Wait</type>
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  9200. <developerName>Get_Vendor_Queue</developerName>
  9201. <label>Get Vendor Queue</label>
  9202. <showInFooterMenu>false</showInFooterMenu>
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  9205. <dialog>No_Agent_Available</dialog>
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  9209. <dataType>Text</dataType>
  9210. <developerName>AgentPromptYesOrNo</developerName>
  9211. <label>AgentPromptYesOrNo</label>
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  9213. <conversationVariables>
  9214. <dataType>Text</dataType>
  9215. <developerName>AgeStudentDisabledYesOrNo</developerName>
  9216. <label>AgeStudentDisabledYesOrNo</label>
  9217. </conversationVariables>
  9218. <conversationVariables>
  9219. <dataType>Text</dataType>
  9220. <developerName>AmericanOppQuestion1YesOrNo</developerName>
  9221. <label>AmericanOppQuestion1YesOrNo</label>
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  9224. <dataType>Text</dataType>
  9225. <developerName>AmericanOppQuestion2YesOrNo</developerName>
  9226. <label>AmericanOppQuestion2YesOrNo</label>
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  9229. <dataType>Text</dataType>
  9230. <developerName>AmericanOppQuestion3YesOrNo</developerName>
  9231. <label>AmericanOppQuestion3YesOrNo</label>
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  9233. <conversationVariables>
  9234. <dataType>Text</dataType>
  9235. <developerName>AmericanOppQuestion4YesOrNo</developerName>
  9236. <label>AmericanOppQuestion4YesOrNo</label>
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  9238. <conversationVariables>
  9239. <dataType>Text</dataType>
  9240. <developerName>AnythingElseBoolean</developerName>
  9241. <label>AnythingElseBoolean</label>
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  9243. <conversationVariables>
  9244. <collectionType>List</collectionType>
  9245. <dataType>Object</dataType>
  9246. <developerName>articleList</developerName>
  9247. <label>articleList</label>
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  9249. <conversationVariables>
  9250. <dataType>Text</dataType>
  9251. <developerName>BlockcareID</developerName>
  9252. <label>BlockcareID</label>
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  9254. <conversationVariables>
  9255. <dataType>Text</dataType>
  9256. <developerName>Chat_Button_API_Name</developerName>
  9257. <label>Chat Button API Name</label>
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  9259. <conversationVariables>
  9260. <SObjectType>Queue</SObjectType>
  9261. <dataType>Id</dataType>
  9262. <developerName>Chat_Queue</developerName>
  9263. <label>Chat Queue</label>
  9264. </conversationVariables>
  9265. <conversationVariables>
  9266. <dataType>Text</dataType>
  9267. <developerName>ChildFilingRulesArticle</developerName>
  9268. <label>ChildFilingRulesArticle</label>
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  9270. <conversationVariables>
  9271. <dataType>Text</dataType>
  9272. <developerName>ChildHasSSNYesOrNo</developerName>
  9273. <label>ChildHasSSNYesOrNo</label>
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  9275. <conversationVariables>
  9276. <dataType>Text</dataType>
  9277. <developerName>ChildInUnitedStatesYesOrNo</developerName>
  9278. <label>ChildInUnitedStatesYesOrNo</label>
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  9280. <conversationVariables>
  9281. <dataType>Text</dataType>
  9282. <developerName>ChildRequirementsYesOrNo</developerName>
  9283. <label>ChildRequirementsYesOrNo</label>
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  9285. <conversationVariables>
  9286. <dataType>Text</dataType>
  9287. <developerName>ChildTaxKnowledgeResult</developerName>
  9288. <label>ChildTaxKnowledgeResult</label>
  9289. </conversationVariables>
  9290. <conversationVariables>
  9291. <dataType>Text</dataType>
  9292. <developerName>ClaimRelationshipTestYesOrNo</developerName>
  9293. <label>ClaimRelationshipTestYesOrNo</label>
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  9295. <conversationVariables>
  9296. <dataType>Text</dataType>
  9297. <developerName>ClientLast4SSN</developerName>
  9298. <label>ClientLast4SSN</label>
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  9300. <conversationVariables>
  9301. <dataType>Number</dataType>
  9302. <developerName>CurrentTaxYear</developerName>
  9303. <label>CurrentTaxYear</label>
  9304. </conversationVariables>
  9305. <conversationVariables>
  9306. <dataType>Text</dataType>
  9307. <developerName>DepedentLivingWithYesOrNo</developerName>
  9308. <label>DepedentLivingWithYesOrNo</label>
  9309. </conversationVariables>
  9310. <conversationVariables>
  9311. <dataType>Text</dataType>
  9312. <developerName>DependentGrossIncomeYesOrNo</developerName>
  9313. <label>DependentGrossIncomeYesOrNo</label>
  9314. </conversationVariables>
  9315. <conversationVariables>
  9316. <dataType>Text</dataType>
  9317. <developerName>DependentMoreThanHalfYesOrNo</developerName>
  9318. <label>DependentMoreThanHalfYesOrNo</label>
  9319. </conversationVariables>
  9320. <conversationVariables>
  9321. <dataType>Text</dataType>
  9322. <developerName>DependentRelationshipTest2YesOrNo</developerName>
  9323. <label>DependentRelationshipTest2YesOrNo</label>
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  9325. <conversationVariables>
  9326. <dataType>Text</dataType>
  9327. <developerName>DependentResidentYesOrNo</developerName>
  9328. <label>DependentResidentYesOrNo</label>
  9329. </conversationVariables>
  9330. <conversationVariables>
  9331. <dataType>Text</dataType>
  9332. <developerName>DependentSupportYesOrNo</developerName>
  9333. <label>DependentSupportYesOrNo</label>
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  9335. <conversationVariables>
  9336. <dataType>Boolean</dataType>
  9337. <developerName>DIYWithinHours</developerName>
  9338. <label>DIYWithinHours</label>
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  9340. <conversationVariables>
  9341. <SObjectType>Queue</SObjectType>
  9342. <dataType>Id</dataType>
  9343. <developerName>DIY_Software_Support</developerName>
  9344. <label>DIY Software Support</label>
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  9346. <conversationVariables>
  9347. <dataType>Text</dataType>
  9348. <developerName>EarnedIncomeCreditYesOrNo</developerName>
  9349. <label>EarnedIncomeCreditYesOrNo</label>
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  9351. <conversationVariables>
  9352. <dataType>Text</dataType>
  9353. <developerName>EarnedIncomeYesOrNo</developerName>
  9354. <label>EarnedIncomeYesOrNo</label>
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  9356. <conversationVariables>
  9357. <dataType>Text</dataType>
  9358. <developerName>EducationCreditChoice</developerName>
  9359. <label>EducationCreditChoice</label>
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  9361. <conversationVariables>
  9362. <dataType>Number</dataType>
  9363. <developerName>EducationMAGI</developerName>
  9364. <label>EducationMAGI</label>
  9365. </conversationVariables>
  9366. <conversationVariables>
  9367. <dataType>Number</dataType>
  9368. <developerName>EducationMFJMAGI</developerName>
  9369. <label>EducationMFJMAGI</label>
  9370. </conversationVariables>
  9371. <conversationVariables>
  9372. <dataType>Text</dataType>
  9373. <developerName>EIC3600YesOrNo</developerName>
  9374. <label>EIC3600YesOrNo</label>
  9375. </conversationVariables>
  9376. <conversationVariables>
  9377. <dataType>Text</dataType>
  9378. <developerName>EICArticleLinkNoYesOrNo</developerName>
  9379. <label>EICArticleLinkNoYesOrNo</label>
  9380. </conversationVariables>
  9381. <conversationVariables>
  9382. <dataType>Text</dataType>
  9383. <developerName>EICArticleLinkYesOrNo</developerName>
  9384. <label>EICArticleLinkYesOrNo</label>
  9385. </conversationVariables>
  9386. <conversationVariables>
  9387. <dataType>Text</dataType>
  9388. <developerName>EICFilingFormYesOrNo</developerName>
  9389. <label>EICFilingFormYesOrNo</label>
  9390. </conversationVariables>
  9391. <conversationVariables>
  9392. <dataType>Text</dataType>
  9393. <developerName>EICMarriedFilingArticle</developerName>
  9394. <label>EICMarriedFilingArticle</label>
  9395. </conversationVariables>
  9396. <conversationVariables>
  9397. <dataType>Text</dataType>
  9398. <developerName>EICMarriedFilingYesOrNo</developerName>
  9399. <label>EICMarriedFilingYesOrNo</label>
  9400. </conversationVariables>
  9401. <conversationVariables>
  9402. <dataType>Text</dataType>
  9403. <developerName>EICSSNCitizenYesOrNo</developerName>
  9404. <label>EICSSNCitizenYesOrNo</label>
  9405. </conversationVariables>
  9406. <conversationVariables>
  9407. <dataType>Text</dataType>
  9408. <developerName>EICSubAgeBetweenYesOrNo</developerName>
  9409. <label>EICSubAgeBetweenYesOrNo</label>
  9410. </conversationVariables>
  9411. <conversationVariables>
  9412. <dataType>Text</dataType>
  9413. <developerName>EICSubClaimedByOtherYesOrNo</developerName>
  9414. <label>EICSubClaimedByOtherYesOrNo</label>
  9415. </conversationVariables>
  9416. <conversationVariables>
  9417. <dataType>Text</dataType>
  9418. <developerName>EICSubDependentOfOtherYesOrNo</developerName>
  9419. <label>EICSubDependentOfOtherYesOrNo</label>
  9420. </conversationVariables>
  9421. <conversationVariables>
  9422. <dataType>Text</dataType>
  9423. <developerName>EICSubLivedInUSYesOrNo</developerName>
  9424. <label>EICSubLivedInUSYesOrNo</label>
  9425. </conversationVariables>
  9426. <conversationVariables>
  9427. <dataType>Text</dataType>
  9428. <developerName>EICSubQualifyingChildForOtherYesOrNo</developerName>
  9429. <label>EICSubQualifyingChildForOtherYesOrNo</label>
  9430. </conversationVariables>
  9431. <conversationVariables>
  9432. <dataType>Text</dataType>
  9433. <developerName>EICSubQualifyingChildYesOrNo</developerName>
  9434. <label>EICSubQualifyingChildYesOrNo</label>
  9435. </conversationVariables>
  9436. <conversationVariables>
  9437. <dataType>Text</dataType>
  9438. <developerName>EICSubYouClaimAnotherYesOrNo</developerName>
  9439. <label>EICSubYouClaimAnotherYesOrNo</label>
  9440. </conversationVariables>
  9441. <conversationVariables>
  9442. <dataType>Text</dataType>
  9443. <developerName>EndOfFlowResolved</developerName>
  9444. <label>EndOfFlowResolved</label>
  9445. </conversationVariables>
  9446. <conversationVariables>
  9447. <dataType>DateTime</dataType>
  9448. <developerName>ExtensionFiling</developerName>
  9449. <label>ExtensionFiling</label>
  9450. </conversationVariables>
  9451. <conversationVariables>
  9452. <dataType>Text</dataType>
  9453. <developerName>FCAdvancedHealthPaymentsYesOrNo</developerName>
  9454. <label>FCAdvancedHealthPaymentsYesOrNo</label>
  9455. </conversationVariables>
  9456. <conversationVariables>
  9457. <dataType>Text</dataType>
  9458. <developerName>FCAdvancedPremiumYesOrNo</developerName>
  9459. <label>FCAdvancedPremiumYesOrNo</label>
  9460. </conversationVariables>
  9461. <conversationVariables>
  9462. <dataType>Text</dataType>
  9463. <developerName>FCDDistributionYesOrNo</developerName>
  9464. <label>FCDDistributionYesOrNo</label>
  9465. </conversationVariables>
  9466. <conversationVariables>
  9467. <dataType>Text</dataType>
  9468. <developerName>FCIncomeExceedSDYesOrNo</developerName>
  9469. <label>FCIncomeExceedSDYesOrNo</label>
  9470. </conversationVariables>
  9471. <conversationVariables>
  9472. <dataType>Text</dataType>
  9473. <developerName>FCIncomeFilingThresholdYesOrNo</developerName>
  9474. <label>FCIncomeFilingThresholdYesOrNo</label>
  9475. </conversationVariables>
  9476. <conversationVariables>
  9477. <dataType>Text</dataType>
  9478. <developerName>FCSelfEmploymentIncomeYesOrNo</developerName>
  9479. <label>FCSelfEmploymentIncomeYesOrNo</label>
  9480. </conversationVariables>
  9481. <conversationVariables>
  9482. <dataType>Text</dataType>
  9483. <developerName>FCSourcedIncome500YesOrNo</developerName>
  9484. <label>FCSourcedIncome500YesOrNo</label>
  9485. </conversationVariables>
  9486. <conversationVariables>
  9487. <dataType>Text</dataType>
  9488. <developerName>FCSpecialTaxesYesOrNoYesOrNo</developerName>
  9489. <label>FCSpecialTaxesYesOrNoYesOrNo</label>
  9490. </conversationVariables>
  9491. <conversationVariables>
  9492. <dataType>Text</dataType>
  9493. <developerName>FCWagesFromChurchMedicareYesOrNo</developerName>
  9494. <label>FCWagesFromChurchMedicareYesOrNo</label>
  9495. </conversationVariables>
  9496. <conversationVariables>
  9497. <dataType>Text</dataType>
  9498. <developerName>FRCitizenOrResidentAlienYesOrNo</developerName>
  9499. <label>FRCitizenOrResidentAlienYesOrNo</label>
  9500. </conversationVariables>
  9501. <conversationVariables>
  9502. <dataType>Text</dataType>
  9503. <developerName>FRClaimedAsDependentYesOrNo</developerName>
  9504. <label>FRClaimedAsDependentYesOrNo</label>
  9505. </conversationVariables>
  9506. <conversationVariables>
  9507. <dataType>Text</dataType>
  9508. <developerName>FSChildLiveAtHomeYesOrNo</developerName>
  9509. <label>FSChildLiveAtHomeYesOrNo</label>
  9510. </conversationVariables>
  9511. <conversationVariables>
  9512. <dataType>Text</dataType>
  9513. <developerName>FSChildRulesArticleYesOrNo</developerName>
  9514. <label>FSChildRulesArticleYesOrNo</label>
  9515. </conversationVariables>
  9516. <conversationVariables>
  9517. <dataType>Text</dataType>
  9518. <developerName>FSDoesChildMeetRequirementsYesOrNo</developerName>
  9519. <label>FSDoesChildMeetRequirementsYesOrNo</label>
  9520. </conversationVariables>
  9521. <conversationVariables>
  9522. <dataType>Text</dataType>
  9523. <developerName>FSHOHArticle</developerName>
  9524. <label>FSHOHArticle</label>
  9525. </conversationVariables>
  9526. <conversationVariables>
  9527. <dataType>Text</dataType>
  9528. <developerName>FSHOHArticleYesOrNo</developerName>
  9529. <label>FSHOHArticleYesOrNo</label>
  9530. </conversationVariables>
  9531. <conversationVariables>
  9532. <dataType>Text</dataType>
  9533. <developerName>FSJointReturnYesOrNo</developerName>
  9534. <label>FSJointReturnYesOrNo</label>
  9535. </conversationVariables>
  9536. <conversationVariables>
  9537. <dataType>Text</dataType>
  9538. <developerName>FSMarriedOnLastDayYesOrNo</developerName>
  9539. <label>FSMarriedOnLastDayYesOrNo</label>
  9540. </conversationVariables>
  9541. <conversationVariables>
  9542. <dataType>Text</dataType>
  9543. <developerName>FSPayMoreThanHalf2YesOrNo</developerName>
  9544. <label>FSPayMoreThanHalf2YesOrNo</label>
  9545. </conversationVariables>
  9546. <conversationVariables>
  9547. <dataType>Text</dataType>
  9548. <developerName>FSPayMoreThanHalfYesOrNo</developerName>
  9549. <label>FSPayMoreThanHalfYesOrNo</label>
  9550. </conversationVariables>
  9551. <conversationVariables>
  9552. <dataType>Text</dataType>
  9553. <developerName>FSPayToMaintainHomeYesOrNo</developerName>
  9554. <label>FSPayToMaintainHomeYesOrNo</label>
  9555. </conversationVariables>
  9556. <conversationVariables>
  9557. <dataType>Text</dataType>
  9558. <developerName>FSQualifiedWidowerYesOrNo</developerName>
  9559. <label>FSQualifiedWidowerYesOrNo</label>
  9560. </conversationVariables>
  9561. <conversationVariables>
  9562. <dataType>Text</dataType>
  9563. <developerName>FSUnmarriedDuringTaxYearYesOrNo</developerName>
  9564. <label>FSUnmarriedDuringTaxYearYesOrNo</label>
  9565. </conversationVariables>
  9566. <conversationVariables>
  9567. <dataType>Text</dataType>
  9568. <developerName>FSUnmarriedOrMarriedYesOrNo</developerName>
  9569. <label>FSUnmarriedOrMarriedYesOrNo</label>
  9570. </conversationVariables>
  9571. <conversationVariables>
  9572. <dataType>Text</dataType>
  9573. <developerName>HomeOfficeDeductionArticle</developerName>
  9574. <label>HomeOfficeDeductionArticle</label>
  9575. </conversationVariables>
  9576. <conversationVariables>
  9577. <dataType>Number</dataType>
  9578. <developerName>ImportTurboTaxDataFileYear</developerName>
  9579. <label>ImportTurboTaxDataFileYear</label>
  9580. </conversationVariables>
  9581. <conversationVariables>
  9582. <dataType>DateTime</dataType>
  9583. <developerName>IRSEfileOpenDate</developerName>
  9584. <label>IRSEfileOpenDate</label>
  9585. </conversationVariables>
  9586. <conversationVariables>
  9587. <dataType>Text</dataType>
  9588. <developerName>IRSGetTranscript</developerName>
  9589. <label>IRSGetTranscript</label>
  9590. </conversationVariables>
  9591. <conversationVariables>
  9592. <dataType>Text</dataType>
  9593. <developerName>irsLetter</developerName>
  9594. <label>irsLetter</label>
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  9596. <conversationVariables>
  9597. <dataType>Boolean</dataType>
  9598. <developerName>isActive</developerName>
  9599. <label>isActive</label>
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  9601. <conversationVariables>
  9602. <dataType>Text</dataType>
  9603. <developerName>knowledgeSearchResult</developerName>
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  9606. <conversationVariables>
  9607. <dataType>Text</dataType>
  9608. <developerName>Last_Intent</developerName>
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  9610. </conversationVariables>
  9611. <conversationVariables>
  9612. <dataType>Text</dataType>
  9613. <developerName>LifetimeLearningQuestion10YesOrNo</developerName>
  9614. <label>LifetimeLearningQuestion10YesOrNo</label>
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  9616. <conversationVariables>
  9617. <dataType>Text</dataType>
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  9619. <label>LifetimeLearningQuestion11YesOrNo</label>
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  9621. <conversationVariables>
  9622. <dataType>Text</dataType>
  9623. <developerName>LifetimeLearningQuestion12YesOrNo</developerName>
  9624. <label>LifetimeLearningQuestion12YesOrNo</label>
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  9626. <conversationVariables>
  9627. <dataType>Text</dataType>
  9628. <developerName>LifetimeLearningQuestion1YesOrNo</developerName>
  9629. <label>LifetimeLearningQuestion1YesOrNo</label>
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  9631. <conversationVariables>
  9632. <dataType>Text</dataType>
  9633. <developerName>LifetimeLearningQuestion2YesOrNo</developerName>
  9634. <label>LifetimeLearningQuestion2YesOrNo</label>
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  9636. <conversationVariables>
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  9667. <dataType>Text</dataType>
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  9760. <developerName>TCJAKnowledgeArticle</developerName>
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  9764. <dataType>Text</dataType>
  9765. <developerName>VirtualAssistantContinueYesOrNo</developerName>
  9766. <label>VirtualAssistantContinueYesOrNo</label>
  9767. </conversationVariables>
  9768. <entryDialog>Welcome</entryDialog>
  9769. <mainMenuDialog>Dependent_Care_Credit</mainMenuDialog>
  9770. <nlpProviders>
  9771. <language>en_US</language>
  9772. <nlpProviderType>EinsteinAi</nlpProviderType>
  9773. </nlpProviders>
  9774. <responseDelayMilliseconds>1600</responseDelayMilliseconds>
  9775. </BotVersion>
  9776.  
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