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Otonajp Email Log

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Oct 16th, 2019
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  1. ==========
  2. >
  3. >Mar 7, 2019
  4. >
  5. >Hi,
  6. >
  7. >would you be able to tell us when you are moving alongside the new address? We can not give an exact date yet and just wanna make sure the package will reach you.
  8. >
  9. >[Otonajp]
  10.  
  11. ==========
  12.  
  13. Mar 11, 2019
  14.  
  15. Hello,
  16.  
  17. I'm only moving April XXth, so there's still a bit of time, but if the order takes more than a month to complete it might be better if it was sent to the other address?
  18.  
  19. The new address is:
  20.  
  21. [Redacted]
  22.  
  23. Thank you for your time!
  24.  
  25. ==========
  26.  
  27. Mar 16, 2019
  28.  
  29. Hello,
  30.  
  31. Could I have an estimate on when the order will be shipped?
  32.  
  33. Thanks!
  34.  
  35. ==========
  36. >
  37. >Mar 19, 2019
  38. >
  39. >Hi,
  40. >
  41. >outside of March (when we get the next batch of Puni Ana Miracle) we can not say for sure at the moment. Do you think it is safer to have it shipped to the new address? EMS does not take that long but packages can have delays so perhaps it is safer to consider this.
  42. >
  43. >[Otonajp]
  44. >
  45. ==========
  46.  
  47. Mar 23, 2019
  48.  
  49.  
  50. Hello,
  51.  
  52. If it's shipped within March it should be fine.
  53.  
  54. Thanks!
  55.  
  56. ==========
  57. >
  58. >Mar 27, 2019
  59. >
  60. >Ok, sure.
  61. >
  62. >If you change your mind or have any questions let us know please.
  63. >
  64. >[Otonajp]
  65. >
  66. ==========
  67.  
  68. Apr 9, 2019
  69.  
  70. Hello,
  71.  
  72. Could I have an estimate on how much longer it might take to ship the order (#100092327)?
  73.  
  74.  
  75. Thanks!
  76.  
  77. ==========
  78. >
  79. >Apr 12, 2019
  80. >
  81. >Hi,
  82. >
  83. >we honestly do not want to promise you anything we might can not keep, so please take this with some pinch of salt but we are positive to send out your order this month if the maker keeps his word and schedule.
  84. >
  85. >We know this is not much of an accurate answer but in this situation we want to avoid miss-informing you at all costs really.
  86. >
  87. >[Otonajp]
  88. >
  89. ==========
  90.  
  91. Apr 13, 2019
  92.  
  93. Hello,
  94.  
  95. If it doesn’t get delivered within the next week or so, would it be possible to change my order to get another product instead?
  96.  
  97. Thanks!
  98.  
  99. ==========
  100. >
  101. >Apr 15, 2019
  102. >
  103. >Yes, you could of course do that. For this, just drop us a email and we will take care of this asap.
  104. >
  105. >[Otonajp]
  106. >
  107. ==========
  108.  
  109. Apr 15, 2019
  110.  
  111. Hello,
  112.  
  113. Could I drop (Item 1) for (Item 2)?
  114.  
  115. Thanks!
  116.  
  117. ==========
  118. >
  119. >Apr 17, 2019
  120. >
  121. >Hi,
  122. >
  123. >yes sure, we can do this. This Doll is available within 2-3 days and ready to ship then. Should we do the change in your order then and proceed to ship it?
  124. >
  125. >[Otonajp]
  126. >
  127. ==========
  128.  
  129. Apr 17, 2019
  130.  
  131. Hello,
  132.  
  133. Please do that! It'll have to be shipped to a new address though:
  134.  
  135. [Redacted, same address as before]
  136.  
  137. Thanks!
  138.  
  139. ==========
  140.  
  141. Apr 22, 2019
  142.  
  143. Hello,
  144.  
  145. Could I get an update on order #100092327?
  146.  
  147. Thanks!
  148.  
  149. ==========
  150.  
  151. Apr 25, 2019
  152.  
  153. Hello,
  154.  
  155. Could I get an update on order #100092327? It's been more than a week since I requested changing the (Item 1) out. Is there anything I need to do?
  156.  
  157. ==========
  158. >
  159. >May 2, 2019
  160. >
  161. >Hi [name],
  162. >
  163. >we are sorry but we have send you a confirmation mail but it seems it has not reached you or you have not seen it perhaps.
  164. >
  165. >So we change out the item and any possible refund will go into your account, correct? We will proceed as soon as we have confirmation from you.
  166. >
  167. >[Otonajp]
  168. >
  169. ==========
  170.  
  171. May 2, 2019
  172.  
  173. Hello
  174.  
  175. Oh! Yeah, it seems to have been lost somehow. Can't find it in my inbox or spam!
  176.  
  177. Please do. If there are any issues please let me know!
  178.  
  179. Thanks!
  180.  
  181. ==========
  182. >
  183. >May 4, 2019
  184. >
  185. >Hi,
  186. >
  187. >thank you for your reply. We will proceed with this then and ship out your order as soon as we can after golden week.
  188. >
  189. >Again, our deepest apologies for the wait and thank you so much for the continuing support.
  190. >
  191. >[Otonajp]
  192. >
  193. ==========
  194.  
  195. May 5, 2019
  196.  
  197. Hello,
  198.  
  199. Just making sure that the address is amended to [new address], rather than [old address]!
  200.  
  201. Thanks!
  202.  
  203. ==========
  204.  
  205. May 11, 2019
  206.  
  207. Hello,
  208.  
  209. Will order #100092327 be shipped by mid-May? Is there anything I can do to expedite this?
  210.  
  211. Thanks!
  212.  
  213. ==========
  214.  
  215. May 15, 2019
  216.  
  217. Hello,
  218.  
  219. I haven't heard anything since May 4; has something happened to order #100092327?
  220.  
  221. Thanks.
  222.  
  223. ==========
  224.  
  225. May 20, 2019
  226.  
  227. Hello,
  228.  
  229. I haven't heard anything since May 4 with regards to order #100092327. Has anything been updated on that order so far?
  230.  
  231. From what I can see after replacement, there shouldn't be anything that has a shipping estimate of over 1 week.
  232.  
  233. Is there any problem that I can help with? If I can't get this done by the start of June, I'm afraid I may have to cancel the order for now.
  234.  
  235. ==========
  236. >
  237. >May 22, 2019
  238. >
  239. >Dear [name],
  240. >
  241. >we have send you an email on May 11th. Can you please check your mail folder and perhaps spam folder and let us know if you have received it?
  242. >
  243. >[Otonajp]
  244. >
  245. #### Note that I have not received any email on May 11st
  246. ==========
  247.  
  248. May 22, 2019
  249.  
  250. Hello,
  251.  
  252. Just checked - email isn't in spam or in mail folder. I recall there was another instance where another email in this chain got lost somehow; apologies for the inconvenience.
  253.  
  254. In any case, is there anything I can do to get the order along? What was in the May 11th email?
  255.  
  256. Thanks.
  257.  
  258. ==========
  259.  
  260. May 24, 2019
  261.  
  262. (Text of previous email)
  263.  
  264. Hello,
  265.  
  266. I'm just resending this just in case, since it appears that some of our communication might be not reaching each other. Apologies for the inconvenience.
  267.  
  268. Thanks.
  269.  
  270. ==========
  271. >
  272. >May 28, 2019
  273. >
  274. >Hi [name],
  275. >
  276. >we hope that you will get this email and please let us know if you do so.
  277. >
  278. >We are expecting the next batch of puni ana miracle coming in in June and we would then send out your order as soon as possible. We know that the wait is already long and we are terribly sorry about it. Availability with the puni ana miracle sadly is quite a mess and we are so sorry for letting you wait all this time. We do our very bets to keep the waiting time as short as possible.
  279. >
  280. >[Otonajp]
  281. >
  282. ==========/
  283.  
  284. May 28, 2019
  285.  
  286. Hello,
  287.  
  288. Would shipment be quicker if I got the (2nd item), and if it's possible, is there a way for me to make up the difference in cost?
  289.  
  290. Thanks.
  291.  
  292. ==========
  293.  
  294. May 28, 2019
  295.  
  296. *Instead of the (1st item).
  297.  
  298. ==========
  299. >
  300. >May 30, 2019
  301. >
  302. >HI,
  303. >
  304. >the Hoshimi Rika is about 1 week at the moment so it is possible that this will be quicker but comes with some extra cost. Do you want to wait a bit more to perhaps get the original ordered puni ana miracle?
  305. >
  306. >[Otonajp]
  307. >
  308. ==========
  309.  
  310. May 30, 2019
  311.  
  312. Hello,
  313.  
  314. Mainly I'd like for it to arrive before the 17th of June. I am not sure it would get here in time by the 17th if I were to wait for the original; otherwise the original is also fine.
  315.  
  316. I'm willing to pay for extra if it comes faster, but not sure how I'd pay.
  317.  
  318. Thanks.
  319.  
  320. ==========
  321.  
  322. Jun 22, 2019
  323.  
  324. Hello,
  325.  
  326. Regarding the order, it's approaching the end of June and there's still no notice of anything being shipped. Can I have an update on order #100092327 please.
  327.  
  328. Thanks.
  329.  
  330. ==========
  331. >
  332. >Jun 26, 2019
  333. >
  334. >HI [name],
  335. >
  336. >we had not heard back since our last mail from you and didn’t know if the Hoshimi Rika was ok instead or you still wanted to wait. As there was no answer we waited for you to get back to us.
  337. >
  338. >Have you decided on it?
  339. >
  340. >[Otonajp]
  341. >
  342. ==========
  343.  
  344. Jun 26, 2019
  345.  
  346. Hello,
  347.  
  348. I see, I think I responded a while ago; I suppose the mail got lost again.
  349.  
  350. I won’t mind waiting for the Puni Ana if it ships within a week; but if it doesn’t, I’d like to switch to the Hoshimi Rika. How should I pay for the difference between the Hoshimi Rika and the Puni Ana if that is the case?
  351.  
  352. Thanks.
  353.  
  354. ==========
  355.  
  356. Jul 4, 2019
  357.  
  358. Hello,
  359.  
  360. I haven't heard back since I last sent an email eight days ago, so I'm going to resend this message in case my message or your reply got lost somehow.
  361.  
  362. If the (item 1) is in stock, please ship it; otherwise, please change it to the (item 2) and send instructions as to how to pay the difference.
  363.  
  364. Thanks.
  365.  
  366. ==========
  367.  
  368.  
  369. Jul 4, 2019
  370.  
  371. Meaning that, I would prefer the (item 1); but would prefer to have (item 2) sooner rather than waiting for it.
  372.  
  373. ==========
  374. >
  375. >Jul 4, 2019
  376. >
  377. >HI [name],
  378. >
  379. >we now know that defiantly (item 1) will be back in stock for good on July 15 after this long time period. We had the maker coming over to us actually. In such case, would you want to wait 11 days or just get the (item 2)?
  380. >
  381. >[Otonajp]
  382. >
  383. ==========
  384.  
  385. Jul 4, 2019
  386.  
  387. Hello,
  388.  
  389. If it's _definitely_ 11 days, I can wait.
  390.  
  391. Thanks.
  392.  
  393. ==========
  394. >
  395. >Jul 7, 2019
  396. >
  397. >Ok Great. Thats is how we do it then.
  398. >
  399. >[Otonajp]
  400. >
  401. ==========
  402.  
  403. Jul 18, 2019
  404.  
  405. Hello,
  406.  
  407. It has been a few days since the (item 1) was supposed to be back in stock; could I have an update on the situation please?
  408.  
  409. Thanks.
  410.  
  411.  
  412. ==========
  413.  
  414. Jul 24, 2019
  415.  
  416. Hello,
  417.  
  418. It's been more than a week since the (item 1) was supposed to be restocked according to a previous email; could I have an update on order #100092327 please.
  419.  
  420. Thanks.
  421.  
  422. ==========
  423.  
  424. Jul 30, 2019
  425.  
  426. Hello,
  427.  
  428. It has been more than three weeks since any correspondence, and it has been more than two weeks since the (item 1) was supposed to be back in stock for order #100092327. If I can't get this settled by the start of next week I'm afraid I'll simply have to cancel the order.
  429.  
  430. Thanks.
  431.  
  432. ==========
  433.  
  434. Aug 3, 2019
  435.  
  436. Hello,
  437.  
  438. The wait for order #100092327 is simply ridiculous. I have not had any correspondence, and it has been more than two weeks since the supposed in-stock date for the (item 1). I would like to switch the (item 1) with the (item 2) if that is in stock (I am willing to pay the difference), or if that can't be arranged, please either cancel the order or provide me with a list of what is actually in stock and ready to ship.
  439.  
  440. ==========
  441.  
  442. Aug 12, 2019
  443.  
  444. Could I have an update on #100092327 please.
  445.  
  446. ==========
  447.  
  448. Aug 22, 2019
  449.  
  450. Hello,
  451.  
  452. Could I have an update on #100092327 please. If it has not been shipped and the (item 1) is still not available, please inform me of what options there are for replacements.
  453.  
  454. This wait is unacceptable.
  455.  
  456. ==========
  457.  
  458. Aug 26, 2019
  459.  
  460. Hello,
  461.  
  462. Could I have an update on #100092327 please. If it has not been shipped and the Puni Ana is still not available, please inform me of what options there are for replacements.
  463.  
  464. ==========
  465. >
  466. >Aug 30, 2019
  467. >
  468. >Hi [name],
  469. >
  470. >we hope that this email is reaching you as your order has already shipped out a while ago, as we promised you. Have you still not received it?
  471. >
  472. >[Otonajp]
  473. >
  474. ==========
  475.  
  476. Aug 31, 2019
  477.  
  478. Hello,
  479.  
  480. Thanks for the response. No, I haven't received it yet; I've also been periodically checking the website to check if the order status has been changed, and it still says "Order in preparation".
  481.  
  482. Was it shipped to the wrong address (I asked to change the shipping address a few months earlier since the delivery was taking a while; the original address was for unit 4801, while the new address should be for unit 3206)? Could I have a tracking number?
  483.  
  484. I'm sure it's getting tiresome for both parties at this point, so apologies for any frustration, but it has been quite a long time.
  485.  
  486. Thanks.
  487.  
  488. ==========
  489.  
  490. Aug 31, 2019
  491.  
  492. (Quoting above email)
  493.  
  494. I should also note that I haven't received any correspondence since the start of July, in case you've sent any email.
  495.  
  496. ==========
  497.  
  498. Sep 2, 2019
  499. to otonaJP
  500.  
  501. (Quoting two above emails)
  502.  
  503. Resending since sending and receiving messages to and from your inbox seems to be a crapshoot.
  504.  
  505. ==========
  506.  
  507. Sep 4, 2019
  508.  
  509. (Quoting previously quoted emails)
  510.  
  511. Resending since sending and receiving messages to and from your inbox seems to be a crapshoot.
  512.  
  513. ==========
  514.  
  515. Sep 11, 2019
  516.  
  517. (Quoting previously quoted emails)
  518.  
  519. Resending since sending and receiving messages to and from your inbox seems to be a crapshoot.
  520.  
  521. 4th time now.
  522.  
  523. ==========
  524.  
  525. Sep 13, 2019
  526.  
  527. (Quoting previously quoted emails)
  528.  
  529. Resending since sending and receiving messages to and from your inbox seems to be a crapshoot.
  530.  
  531. 5th time now in 2 weeks.
  532.  
  533. ==========
  534.  
  535. Wed, Sep 18
  536.  
  537. (Quoting previously quoted emails)
  538.  
  539. Resending since sending and receiving messages to and from your inbox seems to be a crapshoot.
  540.  
  541. 6th time now in 3 weeks.
  542.  
  543. ==========
  544.  
  545. Mon, Oct 7
  546.  
  547. Hello,
  548.  
  549. After your email to me on 30/8 where you indicated that you had already shipped out the order, I replied within 24 hours on the 31st that:
  550.  
  551. I haven't received it yet;
  552. I didn't get any tracking information either by email or by website, and if there was any tracking number I could look up;
  553. I have been looking at the website every few days to make sure I was up to date on any changes in the order status, and that it's still saying "Order in preparation"; and
  554. I asked whether it was sent to the wrong address, as I had requested an address change in April from Unit 4801 to Unit 3206 in the same building.
  555. Since 30/8,, I have sent out emails on:
  556.  
  557. 31/8
  558. 2/9
  559. 4/9
  560. 11/9
  561. 13/9
  562. 18/9
  563. 25/9
  564.  
  565. and not gotten a single response.
  566.  
  567. Could I have an update on the order please.
  568.  
  569. ==================================================
  570.  
  571. I await any contact, but I am not holding out any hope. Buyer beware.
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