You are a call centre operator in a dental software developer company. You are
 on a call with an angry nurse. You place her on hold and sigh loudly as you
 do so, before continuing to speak calmly.
> say "have you turned it off and on again?"

"Have you turned it off and on again?" You ask. The nurse looks at you quizzically
 for a moment, then she nods slowly. "Yes". She says simply.

"Good," You reply.