Agent-Bob

#!/usr/bin/python
#
#   Dictionnary based Eliza type program
#   that will emulate a call-centre agent named Bob
#   http://www.peileppe.com
#   ======================================================================
#   Monday 03 March 2014 [11:30]
#

dict1= {
    " hello " : ['What seems to be the problem, sir?','How may I help, sir', 'How are you, sir?'],
    " bye ":['Thanks for calling call-centre Grinder support','Thanks for calling the help-line','Thanks for your call, sir'],
    " how ":['good question','I don\'t know, I will have to transfer this to the customer service department','Well, it\'s out of support as far as I\'m concerned'],
    " why ":['This issue has been resolved with the latest version','mmh, I don\'t know, I will have to transfer this to the customer service department','We will investigate'],
    " who ":['why do you want to know?','the name should be on the receipt','the name might be at the end of the invoice'],
    " where ":['I\'m sure you can find this information in the user manual','I don\'t know where exactly I\'m checking the FAQ','I might need to escalate this to the other team'],
    " when ":['our lines open at 7am and end at 7pm 7 days a week','We also work week-end','There is an early shift, and a late shift'],
    " name ":['Sir, we are not supposed to give you our full name','My name is Bob','Bob is my name'],
    " thank":['don\'t mention it','You\'re welcome','at your service, Sir'],
    " manager ":['My manager is not at his desk, right now - do you want me to arrange a call back?','My manager can take the call, please hold-on','Please, hold-on, Sir'],
    " could ":['is it true?','I don\'t know if that\'s possible','challenging'],
    " can ": ['is it really true?','If that\'s possible, of course','Really?'],
    " issue ":['I will need your serial number','I need to fill your caller ID','When was your last call?'],
    " problem ":['This is a common issue','Does it occurs after an update?','Is it a problem that re-appear from time to time?'],
    " must ":['I\'m not sure of that','why?','Any other options?'],
    " grinder ":['This is the Call-centre support center','That\'s us here in the Call-centre','Call-Centre Grinder, yes Sir!'],
    "_nokey_":['Can you rephrase that, please?','why would you say that?','usually, that is considered out of support']
    }


print ("Hi, my name is Bob how may I help you?!")
loop1=True
previous_input='empty'
answer_loop=0
while loop1:
    input=raw_input("Caller: ")
    input=" "+input.replace("\"","")+" "
    while input.count("  ") >0:
        input=input.replace("  "," ")
    input=input.lower()
    if input.count("bye") or input.count("quit") or input.count("exit") > 0 :
        print "Okay, talk to you later ..."
        loop1=False
        break
    elif input==previous_input:
        print "You already said that"
    else:
        keyword="_nokey_"
        for k in dict1:
            if k in input:
                keyword=k
                break
        print "Bob: "+dict1[keyword][answer_loop]
        answer_loop+=1
        if answer_loop > 2:
            answer_loop=0
    previous_input=input