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- Don't know / no opinion / blank
- Need new products / policies Lower premiums
- Pricing / rates are good / competitive
- Problems / complaints should be responded to / resolved faster
- Inform / up-date / explain about products / polices (existing new changes)
- Other
- Good communication / easy to reach / fast response / follow-up
- Good overall customer service
- Good variety of products / packages / benefits
- Should be reachable / available / responsive
- Trust / am confident / well established / long history
- Improve clarity of information / communications (in general)
- Not confident / not well known
- Not knowledgeable enough about the product
- Advisors should improve clarity of information / communications (in general)
- Friends / family do not need - have own provider
- Clear / easy to understand
- Dont recommend - too risky / dont want to influence
- Provide refunds if no claims were made
- Improve online services / capabilities
- Improve customer service / provide good overall service
- Increase awareness / visibility / not well known
- Should be more proactive in contacting / communicating with customers
- Not knowledgeable enough about the company
- Send statements / reports / notices more often
- Improve the quality / variety of products offered
- Dont recommend - dont discuss topic with others
- Need more choices / variety / better selection of products / policies
- Good amount of information / advice
- Advisors should be more proactive in contacting / communicating with customers
- Increase advertising / marketing / promotions
- Should contact clients regularly / more often
- Service okay / same as other providers
- Pricing not competitive / services charges too high
- Speed of processing claims
- Fund performance / return on investment is good / stable
- Good quality of online system / website
- Advisors should inform / up-date / explain about products / polices (existing new changes)
- Need better quality products / policies / better coverage
- from textblob import TextBlob as tb
- import pandas as pd
- import numpy as np
- data = pd.read_csv('Dataset_that_contains_these_statements.csv', encoding='ISO-8859-1') # contains a column called Statements that hold the statements above
- df_new = pd.DataFrame(index=np.arange(len(doclist)), columns=['Statement', 'Polarity', 'Subjectivity', 'Score'])
- doclist = data['Statements'].unique()
- doclist[0]=''
- for i in range(len(doclist)):
- blob = tb(doclist[i])
- df_new['Statement'][i] = doclist[i]
- df_new['Polarity'][i] = blob.sentiment.polarity
- df_new['Subjectivity'][i] = blob.sentiment.subjectivity
- if blob.sentiment.polarity<=0:
- df_new['Score'][i] = 0
- lif ((blob.sentiment.polarity>0) & (blob.sentiment.polarity<0.1)):
- df_new['Score'][i] = 1
- elif ((blob.sentiment.polarity>=0.1) & (blob.sentiment.polarity<0.2)):
- df_new['Score'][i] = 2
- elif ((blob.sentiment.polarity>=0.2) & (blob.sentiment.polarity<0.3)):
- df_new['Score'][i] = 3
- elif ((blob.sentiment.polarity>=0.3) & (blob.sentiment.polarity<0.4)):
- df_new['Score'][i] = 4
- elif (blob.sentiment.polarity>=0.4):
- df_new['Score'][i] = 5
- Statement Polarity Subjectivity Score
- 0 Don't know / no opinion / blank 0 0 0
- 1 Need new products / policies 0.136364 0.454545 0
- 2 Lower premiums 0 0 0
- 3 Pricing / rates are good / competitive 0.7 0.6 4
- 4 Problems / complaints should be responded to /... 0 0 0
- 5 Inform / up-date / explain about products / po... 0.136364 0.454545 0
- 6 Other -0.125 0.375 0
- 7 Good communication / easy to reach / fast resp... 0.444444 0.677778 3
- 8 Good overall customer service 0.35 0.3 2
- 9 Good variety of products / packages / benefits 0.7 0.6 4
- 10 Should be reachable / available / responsive 0.4 0.4 3
- 11 Trust / am confident in Sun Life / well establ... 0.225 0.616667 1
- 12 Improve clarity of information / communication... 0.05 0.5 0
- 13 Not confident in Sun Life / not well known -0.25 0.833333 0
- 14 Not knowledgeable enough about the product 0 0.5 0
- 15 Advisors should improve clarity of information... 0.05 0.5 0
- 16 Friends / family do not need - have own provider 0.6 1 4
- 17 Clear / easy to understand 0.266667 0.608333 1
- 18 Don't recommend - too risky / don't want to in... 0 0 0
- 19 Provide refunds if no claims were made 0 0 0
- 20 Improve online services / capabilities 0 0 0
- 21 Improve customer service / provide good overal... 0.35 0.3 2
- 22 Increase awareness / visibility for Sun Life /... 0 0 0
- 23 Should be more proactive in contacting / commu... 0.5 0.5 4
- 24 Not knowledgeable enough about the company 0 0.5 0
- 25 Send statements / reports / notices more often 0.5 0.5 4
- 26 Improve the quality / variety of products offered 0 0 0
- 27 Don't recommend - don't discuss topic with others 0 0 0
- 28 Need more choices / variety / better selection... 0.5 0.5 4
- 29 Good amount of information / advice 0.7 0.6 4
- 30 Advisors should be more proactive in contactin... 0.5 0.5 4
- 31 Increase Sun Life advertising / marketing / pr... 0 0 0
- 32 Should contact clients regularly / more often 0.5 0.5 4
- 33 Service okay / same as other providers 0.125 0.333333 0
- 34 Pricing not competitive / services charges too... 0.16 0.54 0
- 35 Speed of processing claims 0 0 0
- 36 Fund performance / return on investment is goo... 0.7 0.6 4
- 37 Good quality of online system / website 0.7 0.6 4
- 38 Advisors should inform / up-date / explain abo... 0.136364 0.454545 0
- 39 Need better quality products / policies / bett... 0.5 0.5 4
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