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  1.  
  2. <!DOCTYPE html>
  3. <html class=" responsive" lang="en">
  4. <head>
  5. <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
  6. <meta name="viewport" content="width=device-width,initial-scale=1">
  7. <meta name="theme-color" content="#171a21">
  8. <title>Steam Support - My Recent Help Requests</title>
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  10.  
  11.  
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  52.  
  53. <meta name="twitter:card" content="summary_large_image">
  54. <meta name="Description" content="Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.">
  55.  
  56. <meta name="twitter:site" content="@steam_games" />
  57.  
  58. <meta property="og:title" content="Steam Support - My Recent Help Requests">
  59. <meta property="twitter:title" content="Steam Support - My Recent Help Requests">
  60. <meta property="fb:app_id" content="105386699540688">
  61. <meta property="og:description" content="Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.">
  62. <meta property="twitter:description" content="Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.">
  63.  
  64.  
  65. <link rel="image_src" href="https://help.steampowered.com/public/shared/images/responsive/share_steam_logo.png">
  66. <link rel="image_src" href="https://help.steampowered.com/public/shared/images/responsive/share_steam_logo.png">
  67. <meta property="og:image" content="https://help.steampowered.com/public/shared/images/responsive/share_steam_logo.png">
  68. <meta name="twitter:image" content="https://help.steampowered.com/public/shared/images/responsive/share_steam_logo.png" />
  69. <meta property="og:image:secure" content="https://help.steampowered.com/public/shared/images/responsive/share_steam_logo.png">
  70.  
  71.  
  72.  
  73. <link rel="alternate" href="https://help.steampowered.com/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="x-default">
  74. <link rel="alternate" href="https://help.steampowered.com/zh-cn/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="zh-cn">
  75. <link rel="alternate" href="https://help.steampowered.com/zh-tw/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="zh-tw">
  76. <link rel="alternate" href="https://help.steampowered.com/ja/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="ja">
  77. <link rel="alternate" href="https://help.steampowered.com/ko/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="ko">
  78. <link rel="alternate" href="https://help.steampowered.com/th/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="th">
  79. <link rel="alternate" href="https://help.steampowered.com/bg/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="bg">
  80. <link rel="alternate" href="https://help.steampowered.com/cs/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="cs">
  81. <link rel="alternate" href="https://help.steampowered.com/da/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="da">
  82. <link rel="alternate" href="https://help.steampowered.com/de/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="de">
  83. <link rel="alternate" href="https://help.steampowered.com/en/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="en">
  84. <link rel="alternate" href="https://help.steampowered.com/es/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="es">
  85. <link rel="alternate" href="https://help.steampowered.com/es-419/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="es-419">
  86. <link rel="alternate" href="https://help.steampowered.com/el/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="el">
  87. <link rel="alternate" href="https://help.steampowered.com/fr/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="fr">
  88. <link rel="alternate" href="https://help.steampowered.com/it/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="it">
  89. <link rel="alternate" href="https://help.steampowered.com/hu/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="hu">
  90. <link rel="alternate" href="https://help.steampowered.com/nl/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="nl">
  91. <link rel="alternate" href="https://help.steampowered.com/no/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="no">
  92. <link rel="alternate" href="https://help.steampowered.com/pl/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="pl">
  93. <link rel="alternate" href="https://help.steampowered.com/pt/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="pt">
  94. <link rel="alternate" href="https://help.steampowered.com/pt-br/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="pt-br">
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  96. <link rel="alternate" href="https://help.steampowered.com/ru/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="ru">
  97. <link rel="alternate" href="https://help.steampowered.com/fi/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="fi">
  98. <link rel="alternate" href="https://help.steampowered.com/sv/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="sv">
  99. <link rel="alternate" href="https://help.steampowered.com/tr/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="tr">
  100. <link rel="alternate" href="https://help.steampowered.com/vn/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="vn">
  101. <link rel="alternate" href="https://help.steampowered.com/uk/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ" hreflang="uk">
  102.  
  103. </head>
  104. <body class="v6 responsive_page">
  105.  
  106. <div class="responsive_page_frame with_header">
  107.  
  108. <div class="responsive_page_menu_ctn mainmenu">
  109. <div class="responsive_page_menu" id="responsive_page_menu">
  110. <div class="mainmenu_contents">
  111. <div class="mainmenu_contents_items">
  112. <!-- profile area -->
  113. <div class="responsive_menu_user_area">
  114. <div class="responsive_menu_user_persona persona online">
  115. <div class="playerAvatar online">
  116. <a href="https://steamcommunity.com/id/xSNEAKYx/">
  117. <img src="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491.jpg" srcset="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491.jpg 1x, https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491_medium.jpg 2x"> </a>
  118. </div>
  119. <a href="https://steamcommunity.com/id/xSNEAKYx/" data-miniprofile="488946029">S N E A K Y</a> </div>
  120.  
  121. <div class="responsive_menu_cartwallet_area persona online">
  122. <div class="responsive_menu_user_wallet">
  123. <a href="https://store.steampowered.com/account/">
  124. Wallet <b>($2.76 USD)</b> </a>
  125. </div>
  126. </div>
  127. </div>
  128.  
  129. <div class="menuitem notifications_item">
  130. Notifications <div class="notification_count_total_ctn has_notifications">
  131. <span class="notification_envelope"></span>
  132. <span class="notification_count">1</span>
  133. </div>
  134. </div>
  135. <div class="notification_submenu" style="display: none;" data-submenuid="notifications">
  136.  
  137. <a data-notification-type="4" class="popup_menu_item notification_ctn header_notification_comments " href="https://steamcommunity.com/my/commentnotifications/">
  138. <span class="notification_icon"></span>New comments <span class="notification_count">0</span> </a>
  139. <div class="header_notification_dropdown_seperator"></div>
  140. <a data-notification-type="5" class="popup_menu_item notification_ctn header_notification_items " href="https://steamcommunity.com/my/inventory/">
  141. <span class="notification_icon"></span>New items <span class="notification_count">0</span> </a>
  142. <div class="header_notification_dropdown_seperator"></div>
  143. <a data-notification-type="6" class="popup_menu_item notification_ctn header_notification_invites " href="https://steamcommunity.com/my/home/invites/">
  144. <span class="notification_icon"></span>New invites <span class="notification_count">0</span> </a>
  145. <div class="header_notification_dropdown_seperator"></div>
  146. <a data-notification-type="8" class="popup_menu_item notification_ctn header_notification_gifts " href="https://steamcommunity.com/my/inventory/#pending_gifts">
  147. <span class="notification_icon"></span>New gifts <span class="notification_count">0</span> </a>
  148. <div class="header_notification_dropdown_seperator"></div>
  149. <a data-notification-type="9" class="popup_menu_item notification_ctn header_notification_offlinemessages " href="javascript:void(0)" onclick="LaunchWebChat(); HideMenu( 'header_notification_link', 'header_notification_dropdown' ); return false;">
  150. <span class="notification_icon"></span>New messages <span class="notification_count">0</span> </a>
  151. <a data-notification-type="1" class="popup_menu_item notification_ctn hide_when_empty header_notification_tradeoffers " href="https://steamcommunity.com/my/tradeoffers/">
  152. <div class="header_notification_dropdown_seperator"></div>
  153. <span class="notification_icon"></span>New trade offers <span class="notification_count">0</span> </a>
  154. <a data-notification-type="2" class="popup_menu_item notification_ctn hide_when_empty header_notification_asyncgame " href="https://steamcommunity.com/my/gamenotifications">
  155. <div class="header_notification_dropdown_seperator"></div>
  156. <span class="notification_icon"></span>New turns waiting <span class="notification_count">0</span> </a>
  157. <a data-notification-type="3" class="popup_menu_item notification_ctn hide_when_empty header_notification_moderatormessage " href="https://steamcommunity.com/my/moderatormessages">
  158. <div class="header_notification_dropdown_seperator"></div>
  159. <span class="notification_icon"></span>New community messages <span class="notification_count">0</span> </a>
  160. <a data-notification-type="10" class="popup_menu_item notification_ctn hide_when_empty header_notification_helprequestreply active_inbox_item" href="https://help.steampowered.com/en/wizard/HelpRequests">
  161. <div class="header_notification_dropdown_seperator"></div>
  162. <span class="notification_icon"></span>Steam Support replies <span class="notification_count">1</span> </a>
  163. </div>
  164. <a class="menuitem supernav" href="https://store.steampowered.com/" data-tooltip-type="selector" data-tooltip-content=".submenu_store">
  165. Store </a>
  166. <div class="submenu_store" style="display: none;" data-submenuid="store">
  167. <a class="submenuitem" href="https://store.steampowered.com/">Featured</a>
  168. <a class="submenuitem" href="https://store.steampowered.com/explore/">Explore</a>
  169. <a class="submenuitem" href="https://store.steampowered.com/curators/">Curators</a>
  170. <a class="submenuitem" href="https://steamcommunity.com/my/wishlist/">Wishlist</a>
  171. <a class="submenuitem" href="https://store.steampowered.com/news/">News</a>
  172. <a class="submenuitem" href="https://store.steampowered.com/stats/">Stats</a>
  173. </div>
  174.  
  175.  
  176. <a class="menuitem supernav" style="display: block" href="https://steamcommunity.com/" data-tooltip-type="selector" data-tooltip-content=".submenu_community">
  177. Community </a>
  178. <div class="submenu_community" style="display: none;" data-submenuid="community">
  179. <a class="submenuitem" href="https://steamcommunity.com/">Home</a>
  180. <a class="submenuitem" href="https://steamcommunity.com/discussions/">Discussions</a>
  181. <a class="submenuitem" href="https://steamcommunity.com/workshop/">Workshop</a>
  182. <a class="submenuitem" href="https://steamcommunity.com/market/">Market</a>
  183. <a class="submenuitem" href="https://steamcommunity.com/?subsection=broadcasts">Broadcasts</a>
  184. </div>
  185.  
  186.  
  187.  
  188. <a class="menuitem supernav username" href="https://steamcommunity.com/my/home/" data-tooltip-type="selector" data-tooltip-content=".submenu_username">
  189. You &amp; Friends </a>
  190. <div class="submenu_username" style="display: none;" data-submenuid="username">
  191. <a class="submenuitem" href="https://steamcommunity.com/my/home/">Activity</a>
  192. <a class="submenuitem" href="https://steamcommunity.com/my/">Profile</a>
  193. <a class="submenuitem" href="https://steamcommunity.com/my/friends/">Friends</a>
  194. <a class="submenuitem" href="https://steamcommunity.com/my/groups/">Groups</a>
  195. <a class="submenuitem" href="https://steamcommunity.com/my/screenshots/">Content</a>
  196. <a class="submenuitem" href="https://steamcommunity.com/my/badges/">Badges</a>
  197. <a class="submenuitem" href="https://steamcommunity.com/my/inventory/">Inventory</a>
  198. </div>
  199.  
  200.  
  201. <a class="menuitem" href="https://help.steampowered.com/en/">
  202. Support </a>
  203.  
  204. <div class="minor_menu_items">
  205. <a class="menuitem" href="https://store.steampowered.com/account/">Account details</a>
  206. <a class="menuitem" href="https://store.steampowered.com/account/preferences">Preferences</a>
  207. <div class="menuitem change_language_action">
  208. Change language </div>
  209. <div class="menuitem" onclick="Logout();">Change User</div>
  210. <div class="menuitem" onclick="Responsive_RequestDesktopView();">
  211. View desktop website </div>
  212. </div>
  213. </div>
  214. <div class="mainmenu_footer_spacer"></div>
  215. <div class="mainmenu_footer">
  216. <div class="mainmenu_footer_logo"><img src="https://help.steampowered.com/public/shared/images/responsive/logo_valve_footer.png"></div>
  217. © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. <span class="mainmenu_valve_links">
  218. <a href="https://store.steampowered.com/privacy_agreement/" target="_blank">Privacy Policy</a>
  219. &nbsp;| &nbsp;<a href="http://www.valvesoftware.com/legal.htm" target="_blank">Legal</a>
  220. &nbsp;| &nbsp;<a href="https://store.steampowered.com/subscriber_agreement/" target="_blank">Steam Subscriber Agreement</a>
  221. &nbsp;| &nbsp;<a href="https://store.steampowered.com/steam_refunds/" target="_blank">Refunds</a>
  222. </span>
  223. </div>
  224. </div>
  225. </div>
  226. </div>
  227.  
  228. <div class="responsive_local_menu_tab">
  229.  
  230. </div>
  231.  
  232. <div class="responsive_page_menu_ctn localmenu">
  233. <div class="responsive_page_menu" id="responsive_page_local_menu">
  234. <div class="localmenu_content">
  235. </div>
  236. </div>
  237. </div>
  238.  
  239.  
  240.  
  241. <div class="responsive_header">
  242. <div class="responsive_header_content">
  243. <div id="responsive_menu_logo">
  244. <img src="https://help.steampowered.com/public/shared/images/responsive/header_menu_hamburger.png" height="100%">
  245. <div class="responsive_header_notification_badge_ctn">
  246. <div class="responsive_header_notification_badge notification_count_total_ctn has_notifications">
  247. <span class="notification_count">1</span>
  248. </div>
  249. </div>
  250. </div>
  251. <div class="responsive_header_logo">
  252. <img src="https://help.steampowered.com/public/shared/images/responsive/header_logo.png" height="36" border="0" alt="STEAM">
  253. </div>
  254. </div>
  255. </div>
  256.  
  257. <div class="responsive_page_content_overlay">
  258.  
  259. </div>
  260.  
  261. <div class="responsive_fixonscroll_ctn nonresponsive_hidden ">
  262. </div>
  263.  
  264. <div class="responsive_page_content">
  265.  
  266. <div id="global_header">
  267. <div class="content">
  268. <div class="logo">
  269. <span id="logo_holder">
  270. <a href="https://store.steampowered.com/">
  271. <img src="https://help.steampowered.com/public/shared/images/header/globalheader_logo.png?t=962016" width="176" height="44">
  272. </a>
  273. </span>
  274. <!--[if lt IE 7]>
  275. <style type="text/css">
  276. #logo_holder img { filter:progid:DXImageTransform.Microsoft.Alpha(opacity=0); }
  277. #logo_holder { display: inline-block; width: 176px; height: 44px; filter:progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https://help.steampowered.com/public/images/v5/globalheader_logo.png'); }
  278. </style>
  279. <![endif]-->
  280. </div>
  281.  
  282. <div class="supernav_container">
  283. <a class="menuitem supernav" href="https://store.steampowered.com/" data-tooltip-type="selector" data-tooltip-content=".submenu_store">
  284. STORE </a>
  285. <div class="submenu_store" style="display: none;" data-submenuid="store">
  286. <a class="submenuitem" href="https://store.steampowered.com/">Featured</a>
  287. <a class="submenuitem" href="https://store.steampowered.com/explore/">Explore</a>
  288. <a class="submenuitem" href="https://store.steampowered.com/curators/">Curators</a>
  289. <a class="submenuitem" href="https://steamcommunity.com/my/wishlist/">Wishlist</a>
  290. <a class="submenuitem" href="https://store.steampowered.com/news/">News</a>
  291. <a class="submenuitem" href="https://store.steampowered.com/stats/">Stats</a>
  292. <a class="submenuitem" href="https://store.steampowered.com/about/">ABOUT</a>
  293. </div>
  294.  
  295.  
  296. <a class="menuitem supernav" style="display: block" href="https://steamcommunity.com/" data-tooltip-type="selector" data-tooltip-content=".submenu_community">
  297. COMMUNITY </a>
  298. <div class="submenu_community" style="display: none;" data-submenuid="community">
  299. <a class="submenuitem" href="https://steamcommunity.com/">Home</a>
  300. <a class="submenuitem" href="https://steamcommunity.com/discussions/">Discussions</a>
  301. <a class="submenuitem" href="https://steamcommunity.com/workshop/">Workshop</a>
  302. <a class="submenuitem" href="https://steamcommunity.com/market/">Market</a>
  303. <a class="submenuitem" href="https://steamcommunity.com/?subsection=broadcasts">Broadcasts</a>
  304. </div>
  305.  
  306.  
  307.  
  308. <a class="menuitem supernav username" href="https://steamcommunity.com/my/home/" data-tooltip-type="selector" data-tooltip-content=".submenu_username">
  309. S N E A K Y </a>
  310. <div class="submenu_username" style="display: none;" data-submenuid="username">
  311. <a class="submenuitem" href="https://steamcommunity.com/my/home/">Activity</a>
  312. <a class="submenuitem" href="https://steamcommunity.com/my/">Profile</a>
  313. <a class="submenuitem" href="https://steamcommunity.com/my/friends/">Friends</a>
  314. <a class="submenuitem" href="https://steamcommunity.com/my/groups/">Groups</a>
  315. <a class="submenuitem" href="https://steamcommunity.com/my/screenshots/">Content</a>
  316. <a class="submenuitem" href="https://steamcommunity.com/my/badges/">Badges</a>
  317. <a class="submenuitem" href="https://steamcommunity.com/my/inventory/">Inventory</a>
  318. </div>
  319.  
  320. <a class="menuitem" href="https://steamcommunity.com/chat/">
  321. Chat </a>
  322.  
  323. <a class="menuitem" href="https://help.steampowered.com/en/">
  324. SUPPORT </a>
  325. </div>
  326. <script type="text/javascript">
  327. jQuery(function($) {
  328. $('#global_header .supernav').v_tooltip({'location':'bottom', 'destroyWhenDone': false, 'tooltipClass': 'supernav_content', 'offsetY':-4, 'offsetX': 1, 'horizontalSnap': 4, 'tooltipParent': '#global_header .supernav_container', 'correctForScreenSize': false});
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  331.  
  332. <div id="global_actions">
  333. <div id="global_action_menu">
  334. <div class="header_installsteam_btn header_installsteam_btn_gray">
  335.  
  336. <a class="header_installsteam_btn_content" href="https://store.steampowered.com/about/">
  337. Install Steam </a>
  338. </div>
  339.  
  340.  
  341. <!-- notification inbox area -->
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  345. <span class="notification_count">1</span>
  346. <span class="header_notification_envelope">
  347. <img src="https://help.steampowered.com/public/shared/images/responsive/header_menu_notifications.png" width="11" height="8">
  348. </span>
  349. </div>
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  352. <div class="popup_body popup_menu">
  353. <a data-notification-type="4" class="popup_menu_item notification_ctn header_notification_comments " href="https://steamcommunity.com/my/commentnotifications/">
  354. <span class="notification_icon"></span><span class="notification_count_string singular" style="display: none;">1 new comment</span><span class="notification_count_string plural" style=""><span class="notification_count">0</span> new comments</span> </a>
  355. <div class="header_notification_dropdown_seperator"></div>
  356. <a data-notification-type="5" class="popup_menu_item notification_ctn header_notification_items " href="https://steamcommunity.com/my/inventory/">
  357. <span class="notification_icon"></span><span class="notification_count_string singular" style="display: none;">1 new item in your inventory</span><span class="notification_count_string plural" style=""><span class="notification_count">0</span> new items in your inventory</span> </a>
  358. <div class="header_notification_dropdown_seperator"></div>
  359. <a data-notification-type="6" class="popup_menu_item notification_ctn header_notification_invites " href="https://steamcommunity.com/my/home/invites/">
  360. <span class="notification_icon"></span><span class="notification_count_string singular" style="display: none;">1 new invite</span><span class="notification_count_string plural" style=""><span class="notification_count">0</span> new invites</span> </a>
  361. <div class="header_notification_dropdown_seperator"></div>
  362. <a data-notification-type="8" class="popup_menu_item notification_ctn header_notification_gifts " href="https://steamcommunity.com/my/inventory/#pending_gifts">
  363. <span class="notification_icon"></span><span class="notification_count_string singular" style="display: none;">1 new gift</span><span class="notification_count_string plural" style=""><span class="notification_count">0</span> new gifts</span> </a>
  364. <div class="header_notification_dropdown_seperator"></div>
  365. <a data-notification-type="9" class="popup_menu_item notification_ctn header_notification_offlinemessages " href="javascript:void(0)" onclick="LaunchWebChat(); HideMenu( 'header_notification_link', 'header_notification_dropdown' ); return false;">
  366. <span class="notification_icon"></span><span class="notification_count_string singular" style="display: none;">1 unread chat message</span><span class="notification_count_string plural" style=""><span class="notification_count">0</span> unread chat messages</span> </a>
  367. <a data-notification-type="1" class="popup_menu_item notification_ctn hide_when_empty header_notification_tradeoffers " href="https://steamcommunity.com/my/tradeoffers/">
  368. <div class="header_notification_dropdown_seperator"></div>
  369. <span class="notification_icon"></span><span class="notification_count_string singular" style="display: none;">1 new trade notification</span><span class="notification_count_string plural" style=""><span class="notification_count">0</span> new trade notifications</span> </a>
  370. <a data-notification-type="2" class="popup_menu_item notification_ctn hide_when_empty header_notification_asyncgame " href="https://steamcommunity.com/my/gamenotifications">
  371. <div class="header_notification_dropdown_seperator"></div>
  372. <span class="notification_icon"></span><span class="notification_count_string singular" style="display: none;">1 turn waiting</span><span class="notification_count_string plural" style=""><span class="notification_count">0</span> new turns waiting</span> </a>
  373. <a data-notification-type="3" class="popup_menu_item notification_ctn hide_when_empty header_notification_moderatormessage " href="https://steamcommunity.com/my/moderatormessages">
  374. <div class="header_notification_dropdown_seperator"></div>
  375. <span class="notification_icon"></span><span class="notification_count_string singular" style="display: none;">1 community message</span><span class="notification_count_string plural" style=""><span class="notification_count">0</span> community messages</span> </a>
  376. <a data-notification-type="10" class="popup_menu_item notification_ctn hide_when_empty header_notification_helprequestreply active_inbox_item" href="https://help.steampowered.com/en/wizard/HelpRequests">
  377. <div class="header_notification_dropdown_seperator"></div>
  378. <span class="notification_icon"></span><span class="notification_count_string singular" style="">1 reply from Steam Support</span><span class="notification_count_string plural" style="display: none;"><span class="notification_count">1</span> replies from Steam Support</span> </a>
  379. </div>
  380. </div>
  381. </div>
  382. <span class="pulldown global_action_link" id="account_pulldown" onclick="ShowMenu( this, 'account_dropdown', 'right', 'bottom', true );">ghost33101</span>
  383. <div class="popup_block_new" id="account_dropdown" style="display: none;">
  384. <div class="popup_body popup_menu">
  385. <a class="popup_menu_item" href="javascript:Logout();">Logout</a>
  386. <a class="popup_menu_item" href="https://store.steampowered.com/account/">Account details</a>
  387. <a class="popup_menu_item" href="https://store.steampowered.com/account/preferences/">Preferences</a>
  388. <span class="popup_menu_item" id="account_language_pulldown">Change language</span>
  389. <div class="popup_block_new" id="language_dropdown" style="display: none;">
  390. <div class="popup_body popup_menu">
  391. <a class="popup_menu_item tight" href="https://help.steampowered.com/zh-cn/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">简体中文 (Simplified Chinese)</a>
  392. <a class="popup_menu_item tight" href="https://help.steampowered.com/zh-tw/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">繁體中文 (Traditional Chinese)</a>
  393. <a class="popup_menu_item tight" href="https://help.steampowered.com/ja/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">日本語 (Japanese)</a>
  394. <a class="popup_menu_item tight" href="https://help.steampowered.com/ko/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">한국어 (Korean)</a>
  395. <a class="popup_menu_item tight" href="https://help.steampowered.com/th/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">ไทย (Thai)</a>
  396. <a class="popup_menu_item tight" href="https://help.steampowered.com/bg/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Български (Bulgarian)</a>
  397. <a class="popup_menu_item tight" href="https://help.steampowered.com/cs/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Čeština (Czech)</a>
  398. <a class="popup_menu_item tight" href="https://help.steampowered.com/da/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Dansk (Danish)</a>
  399. <a class="popup_menu_item tight" href="https://help.steampowered.com/de/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Deutsch (German)</a>
  400. <a class="popup_menu_item tight" href="https://help.steampowered.com/en/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">English</a>
  401. <a class="popup_menu_item tight" href="https://help.steampowered.com/es/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Español - España (Spanish - Spain)</a>
  402. <a class="popup_menu_item tight" href="https://help.steampowered.com/es-419/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Español - Latinoamérica (Spanish - Latin America)</a>
  403. <a class="popup_menu_item tight" href="https://help.steampowered.com/el/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Ελληνικά (Greek)</a>
  404. <a class="popup_menu_item tight" href="https://help.steampowered.com/fr/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Français (French)</a>
  405. <a class="popup_menu_item tight" href="https://help.steampowered.com/it/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Italiano (Italian)</a>
  406. <a class="popup_menu_item tight" href="https://help.steampowered.com/hu/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Magyar (Hungarian)</a>
  407. <a class="popup_menu_item tight" href="https://help.steampowered.com/nl/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Nederlands (Dutch)</a>
  408. <a class="popup_menu_item tight" href="https://help.steampowered.com/no/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Norsk (Norwegian)</a>
  409. <a class="popup_menu_item tight" href="https://help.steampowered.com/pl/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Polski (Polish)</a>
  410. <a class="popup_menu_item tight" href="https://help.steampowered.com/pt/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Português (Portuguese)</a>
  411. <a class="popup_menu_item tight" href="https://help.steampowered.com/pt-br/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Português - Brasil (Portuguese - Brazil)</a>
  412. <a class="popup_menu_item tight" href="https://help.steampowered.com/ro/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Română (Romanian)</a>
  413. <a class="popup_menu_item tight" href="https://help.steampowered.com/ru/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Русский (Russian)</a>
  414. <a class="popup_menu_item tight" href="https://help.steampowered.com/fi/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Suomi (Finnish)</a>
  415. <a class="popup_menu_item tight" href="https://help.steampowered.com/sv/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Svenska (Swedish)</a>
  416. <a class="popup_menu_item tight" href="https://help.steampowered.com/tr/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Türkçe (Turkish)</a>
  417. <a class="popup_menu_item tight" href="https://help.steampowered.com/vn/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Tiếng Việt (Vietnamese)</a>
  418. <a class="popup_menu_item tight" href="https://help.steampowered.com/uk/wizard/HelpRequest/HT-H7M3-B7TJ-GYFQ">Українська (Ukrainian)</a>
  419. <a class="popup_menu_item tight" href="http://translation.steampowered.com" target="_blank">Help us translate Steam</a>
  420. </div>
  421. </div>
  422. <a class="popup_menu_item" href="https://steamcommunity.com/id/xSNEAKYx/">View profile</a>
  423. </div>
  424. </div>
  425. <script type="text/javascript">
  426. RegisterFlyout( 'account_language_pulldown', 'language_dropdown', 'leftsubmenu', 'bottomsubmenu', true );
  427. </script>
  428. <div id="header_wallet_ctn">
  429. <a class="global_action_link" id="header_wallet_balance" href="https://store.steampowered.com/account/store_transactions/">$2.76 USD</a>
  430. </div>
  431. </div>
  432. <a href="https://steamcommunity.com/id/xSNEAKYx/" class="user_avatar playerAvatar online">
  433. <img src="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491.jpg">
  434. </a>
  435. </div>
  436. </div>
  437. </div>
  438.  
  439. <div class="responsive_page_template_content">
  440.  
  441.  
  442. <div id="loading_throbber" class="LoadingWrapper page_loaded">
  443. <div class="LoadingThrobber">
  444. <div class="Bar Bar1"></div>
  445. <div class="Bar Bar2"></div>
  446. <div class="Bar Bar3"></div>
  447. </div>
  448. </div>
  449.  
  450. <div class="page_body_ctn">
  451. <div id="page_content" class="page_content">
  452. <div id="error_contents">
  453.  
  454.  
  455. <a class="help_header" href="https://help.steampowered.com/en/">Steam Support</a>
  456. <div class="breadcrumbs"><a href="https://help.steampowered.com/en/">Home</a> &gt; Error</div>
  457. <div class="error_bg">
  458. <div id="error_description">An error occurred trying to handle that request. Please give us a few minutes and try again.</div>
  459. <div class="error_reload">
  460. <a class="help_site_button" href="javascript:window.location.reload()">Try Again</a> &nbsp;
  461. <a class="help_site_button" href="https://help.steampowered.com/en/">Home</a>
  462. </div>
  463. </div> </div>
  464. <div id="wizard_contents">
  465. <div class="wizard_content_wrapper">
  466.  
  467. <div class="help_request_header_left">
  468. <a class="help_header" href="https://help.steampowered.com/en/">Steam Support</a>
  469. <div class="breadcrumbs"><a href="https://help.steampowered.com/en/">Home</a> &gt; <a href="https://help.steampowered.com/en/wizard/HelpRequests">My Recent Help Requests</a> &gt; HT-H7M3-B7TJ-GYFQ</div></div>
  470.  
  471. <div class="help_request_header_info">
  472. <div class="help_request_header_row">
  473. Account: <b><a href="https://store.steampowered.com/account/">ghost33101</a></b>
  474. </div>
  475. <div class="help_request_header_row">
  476. Email: <b>tna36337@gmail.com</b>
  477. </div>
  478. <div class="help_request_header_row">
  479. Ticket: <b>HT-H7M3-B7TJ-GYFQ</b>
  480. </div>
  481. </div>
  482.  
  483. <div style="clear: both;"></div>
  484.  
  485.  
  486. <div class="help_request_title_container">
  487. <div class="help_request_title">
  488. Your help request: My Steam Gift Card or Wallet Code is damaged </div>
  489. <div class="help_request_area">
  490. Related to: Steam
  491. </div>
  492. </div>
  493.  
  494.  
  495. <div class="help_request_page">
  496. <div class="help_request_initial_body help_request_message">
  497. <div class="help_request_author_bar">
  498. <div class="help_request_author_avatar playerAvatar online">
  499. <img src="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491.jpg" srcset="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491.jpg 1x, https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491_medium.jpg 2x"> </div>
  500. <div class="author_bar_text">
  501. <div class="help_request_author_avatar"></div>
  502. Message from you on Jan 2 @ 9:51pm |
  503. 13 days ago </div>
  504. <div style="clear: left;"></div>
  505. </div>
  506. <div class="help_request_text">
  507. Hello support Today i try to buy a steam wallet from g2a seller but its look like a key has already redeem so im trying to get some help its code wallet 10$ i want to know the date of activation and all !! About the redeem i really need it to get the refund the steam wallet key : X9CRF-00CV5-HBMJQ / i really need your help !! Thnx to get the refund i need some proofs about the date of activation key or they will not refund me that look like the seller is scammer so i really need your help !! The redeem date confirmation and thnx for reply
  508. <div class="help_request_attachments">
  509. Files attached: <a class="help_request_attachment_fakelink" href="javascript:void(0);" data-help-tooltip="For your security, attachments are only visible to Steam Support staff.">
  510. Screenshot_2019-01-02-21-51-23.jpg </a> &nbsp;
  511. </div>
  512. </div>
  513. </div>
  514.  
  515. <div class="help_request_message ">
  516. <div class="help_request_author_bar">
  517. <div class="help_request_author_avatar playerAvatar online">
  518. <img src="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491.jpg" srcset="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491.jpg 1x, https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491_medium.jpg 2x"> </div>
  519. <div class="author_bar_text">
  520. Message from you on Jan 4 @ 10:44am |
  521. 12 days ago </div>
  522. <div style="clear: left;"></div>
  523. </div>
  524. <div class="help_request_text">
  525. Im waiting 2 days. What is all this late ???
  526. </div>
  527. </div>
  528. <div class="help_request_message from_steam">
  529. <div class="help_request_author_bar">
  530. <div class="help_request_author_avatar playerAvatar">
  531. <img src="https://help.steampowered.com/public/images/SteamTechAvatar.png">
  532. </div>
  533. <div class="author_bar_text">
  534. Message from Steam Support on Jan 4 @ 7:47pm |
  535. 12 days ago </div>
  536. <div style="clear: left;"></div>
  537. </div>
  538. <div class="help_request_text">
  539. Hello,<br><br>I apologize for the delay, due to the Steam Winter Sale we have experienced a high volume of help requests and are working diligently at responding to each of them. <br><br>Looks like the Steam Wallet Code you provided was already redeemed in our system on 2018-09-04 at 18:19:15 PST.<br><br>I’m sorry, but we at Steam Support can’t issue you a replacement code.<br><br>Depending on where you purchased this code, the seller may be able to provide further assistance. Please reach out to them to discuss your options.<br><br>We recommend purchasing your Steam Wallet Codes from a trusted local distributor listed on our <a href="https://support.steampowered.com/kb_article.php?ref=1193-WLXV-6514" target="_blank" rel="noreferrer" >Steam Wallet Codes</a> page.
  540. <br><br>Steam Support
  541. <br>Crysta
  542. </div>
  543. </div>
  544.  
  545.  
  546. <div class="help_request_footerbox help_request_didthishelp" style="">
  547. <div class="prompt">Did this response help you solve the issue?</div>
  548. <div>
  549. <div class="btn_medium btn_blue_white_innerfade" onclick="HelpRequestPage.ConfirmIssueResolvedHelpRequest( 'HT-H7M3-B7TJ-GYFQ', &quot;112369495&quot; );">
  550. <span>Yes, issue is resolved</span>
  551. </div>
  552. <div class="btn_medium btn_grey_white_innerfade" onclick="HelpRequestPage.ShowReplyForm();">
  553. <span>No, I need more help</span>
  554. </div>
  555. </div>
  556. </div>
  557. <div class="help_request_footerbox add_reply help_request_attachment_overlay_ctn" style="display: none;">
  558. <div class="attachment_drop_overlay">
  559. <div class="text">Drop files here to attach them to your request</div>
  560. </div>
  561. <div class="create_help_request_secondary">
  562. <label for="create_help_request_issue_text">
  563. Send a reply </label>
  564. </div>
  565. <form id="reply_help_request_form" method="post" action="https://help.steampowered.com/en/wizard/AjaxReplyToHelpRequest/HT-H7M3-B7TJ-GYFQ" onsubmit="HelpRequestPage.SubmitReplyForm( this ); return false;">
  566. <input type="hidden" name="reference_code" value="HTH7M3B7TJGYFQ">
  567. <div>
  568. <div class="create_help_request_avatar_ctn">
  569. <div class="playerAvatar online">
  570. <img src="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491.jpg" srcset="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491.jpg 1x, https://steamcdn-a.akamaihd.net/steamcommunity/public/images/avatars/fc/fc8e923866ef33d472d85c76612437ff5d28b491_medium.jpg 2x"> </div>
  571. </div>
  572. <div class="help_request_textarea_ctn">
  573. <textarea id="create_help_request_issue_text" name="reply_text"></textarea>
  574. <div class="help_request_attachment_upload">
  575. <div class="attachment_upload_legacy">
  576. If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser. </div>
  577. <div class="attachment_upload_formdata">
  578. <input type="file" class="attachment_upload_browse_input" style="display: none;" multiple accept="image/*" >
  579. <div class="attachment_upload_targetarea">
  580. <div class="add_upload_text">
  581. <a class="attachment_browse_link" href="javascript:void(0);">Browse for a file</a> to attach or drag and drop files here. </div>
  582. <div class="attached_file_list_ctn" style="display: none;">
  583. Files attached: <ul class="attached_file_list">
  584.  
  585. </ul>
  586. </div>
  587. </div>
  588. </div>
  589. </div>
  590. </div>
  591. </div>
  592.  
  593. <div class="help_request_create_action">
  594. <a href="javascript:void(0);" onclick="HelpRequestPage.ShowFooterbox( 'didthishelp' );">Cancel</a> &nbsp;
  595. <button class="btn_medium btnv6_blue_hoverfade" type="submit">
  596. <span>Send</span>
  597. </button>
  598. </div>
  599. </form>
  600. </div>
  601. <div class="help_request_footerbox update_options" style="display: none;">
  602. <div class="update_options_left">
  603. <button class="btn_small btnv6_grey_black" a href="javascript:void(0);" onclick="HelpRequestPage.ShowReplyForm();">
  604. <span>Update my help request</span>
  605. </button></a>
  606. </div>
  607. <div class="update_options_right">
  608. Has this issue been resolved? <button class="btn_small btnv6_grey_black" a href="javascript:void(0);" onclick="HelpRequestPage.ConfirmIssueResolvedHelpRequest( 'HT-H7M3-B7TJ-GYFQ', &quot;112369495&quot; )">
  609. <span>Click here if you no longer need help</span>
  610. </button></a>
  611. </div>
  612. </div>
  613. <div class="help_request_footerbox closed" style="display: none;">
  614. <div class="prompt">This help request has been closed.</div>
  615. </div>
  616. </div>
  617.  
  618. <script type="text/javascript">
  619. $J( function() {
  620. HelpRequestPage.InitHelpRequestAttachmentUpload( $J('#reply_help_request_form') );
  621. });
  622. </script> </div>
  623. </div>
  624. <div id="wizard_perf_data"></div>
  625. </div>
  626. </div>
  627. <script>
  628. var g_sessionID = "97c56448ee367cfc18da6f49";
  629. var g_ServerTime = 1547666821;
  630. var g_strLanguage = 'english';
  631. </script> <script type="text/javascript">
  632. var g_rgDefaultWizardPageParams = { sessionid: g_sessionID, wizard_ajax: 1 };
  633.  
  634.  
  635. $J( function() {
  636. HelpWizard.m_steamid = '76561198449211757';
  637. HelpWizard.HookOnHashChange();
  638. HelpWizard.InitStaticPage();
  639. if ( window.location.hash && window.location.hash.length > 2 )
  640. HelpWizard.LoadPageFromHash( true );
  641. } );
  642. </script>
  643.  
  644. </div> <!-- responsive_page_legacy_content -->
  645.  
  646.  
  647. </div> <!-- responsive_page_content -->
  648.  
  649. </div> <!-- responsive_page_frame -->
  650. </body>
  651. </html>
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