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john1726
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  1. 06/19/2024 08:44:54 INCIDENT LOG BEGIN =============================================
  2. DiagnosticTool Version: 24.3.1.16 Non-Admin User
  3. .Net Runtime: 8.0.3
  4. 08:44:54.1657471|INFO|get_RemReportDirectory|Creating report folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5
  5. 08:44:58.5652962|INFO|Start|CDF Trace log level: 9
  6. 08:44:58.5657313|INFO|CreateCtlFile|Creating CTL file - Cdf guid collection file
  7. 08:53:50.2889611|INFO|StopLogging|Stop trace collection
  8. 08:53:53.6516423|INFO|Collect|Exporting dxdiag information ...
  9. 08:53:53.6517082|INFO|Collect|Exporting system information ...
  10. 08:53:53.6522709|INFO|GetEnvironmentInfo|Get system information in csv format
  11. 08:53:53.6523126|VERB|GetEnvironmentInfo|System information collection started
  12. 08:53:53.6529165|INFO|Collect|HdxRtcEngine Logging folder found with C:\Users\myuser\AppData\Local\Temp\HdxRtcEngine
  13. 08:53:53.6531314|INFO|Collect|Exporting registry to csv file ...
  14. 08:53:53.6597759|ERRO|GetEnvironmentInfo|Could not load file or assembly 'System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. The system cannot find the file specified.
  15. EXCEPTION: System.IO.FileNotFoundException
  16. at Rem.BusinessLogic.SystemInfoWMI.GetOSInfo()
  17. at Rem.Common.StaticMethods.GetEnvironmentInfo(String format, Boolean bReset)
  18. 08:53:53.6597765|ERRO|Collect|Could not load file or assembly 'System.Management, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. The system cannot find the file specified.
  19. EXCEPTION: System.IO.FileNotFoundException
  20. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetWMIObjectsInOneCsvFile(String dirPath, String csvFile, String strScope, String strSearch)
  21. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetSystemEventLogInOneCsvFile(String theTempFolder, String theCSVFileName, DateTime theFromDate)
  22. at Rem.DiagReportPage.DiagReportModel.SystemLogCollectionTask.Collect(String theTempFolder)
  23. 08:53:53.6923287|VERB|ExportEventLogFile|Begin exporting Application file
  24. 08:53:53.7096496|WARN|ProcessRegistryKey|HKEY_LOCAL_MACHINE Missing Registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains
  25. 08:53:53.7218931|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\AuthManager
  26. 08:53:53.7219097|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\CitrixCAB
  27. 08:53:53.7298132|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\Install
  28. 08:53:53.7298341|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\InstallDetect
  29. 08:53:53.7298454|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\PluginPackages
  30. 08:53:53.7327406|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\ReceiverInside
  31. 08:53:53.7364185|INFO|Collect|Registry successfully exported into C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\System\Registry.csv
  32. 08:53:54.5038836|VERB|ExportEventLogFile|End exporting Application file
  33. 08:54:01.8179741|INFO|CreateArchive|Creating zip archive C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\DiagnosticTool_20240619_145354116.zip ...
  34. 08:54:01.8188353|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\System\SystemInfo.csv
  35. 08:54:01.8907955|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\System\Registry.csv
  36. 08:54:02.0310019|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\EventLog\Application.csv
  37. 08:54:02.1710429|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\System\dxdiag.xml
  38. 08:54:02.3816425|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\CTXReceiverLogs
  39. 08:54:03.6580622|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-161403
  40. 08:54:04.2166846|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-160843
  41. 08:54:04.6673775|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-142342
  42. 08:54:05.2496788|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-141722
  43. 08:54:05.7611518|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXPreRequisiteInstallLogs-20240617-101402
  44. 08:54:06.0721075|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXPreRequisiteInstallLogs-20240617-082339
  45. 08:54:06.4321513|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\AutoUpdate
  46. 08:54:06.8632237|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\SelfService
  47. 08:54:07.1655186|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\AuthManager
  48. 08:54:07.5149852|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\Receiver
  49. 08:54:07.8175378|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\Citrix Enterprise Browser
  50. 08:54:08.1185664|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\DiagnosticTool_20240619_145354116\HdxRtcEngine
  51. 08:54:08.4572463|INFO|CreateArchive|Adding Cdf trace directory C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\034vex2u.3d5\Cdf to the archive
  52. 08:54:11.3982614|INFO|CreateArchive|Adding the ReceiveDiag debug log to the zip package
  53. 08:54:12.1006270|INFO|CreateArchive|Closing the zip archive
  54. 08:55:10.8202294|INFO|DiagnosticToolForm_Closing|Exiting application ...
  55. 06/19/2024 08:59:50 INCIDENT LOG BEGIN =============================================
  56. DiagnosticTool Version: 24.3.1.16 Non-Admin User
  57. .Net Runtime: 8.0.3
  58. 08:59:50.2562295|INFO|get_RemReportDirectory|Creating report folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr
  59. 08:59:51.7459247|INFO|Start|CDF Trace log level: 9
  60. 08:59:51.7464175|INFO|CreateCtlFile|Creating CTL file - Cdf guid collection file
  61. 09:09:02.5306770|INFO|StopLogging|Stop trace collection
  62. 09:09:06.0515078|INFO|Collect|Exporting system information ...
  63. 09:09:06.0515109|INFO|Collect|Exporting dxdiag information ...
  64. 09:09:06.0535570|INFO|Collect|Exporting registry to csv file ...
  65. 09:09:06.0893364|INFO|Collect|HdxRtcEngine Logging folder found with C:\Users\myuser\AppData\Local\Temp\HdxRtcEngine
  66. 09:09:06.1255460|ERRO|Collect|Could not find a part of the path 'C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\System\SystemInfo.csv'.
  67. EXCEPTION: System.IO.DirectoryNotFoundException
  68. at Microsoft.Win32.SafeHandles.SafeFileHandle.CreateFile(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options)
  69. at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  70. at System.IO.Strategies.OSFileStreamStrategy..ctor(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  71. at System.IO.Strategies.FileStreamHelpers.ChooseStrategyCore(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  72. at System.IO.StreamWriter.ValidateArgsAndOpenPath(String path, Boolean append, Encoding encoding, Int32 bufferSize)
  73. at System.IO.StreamWriter..ctor(String path)
  74. at Rem.DiagReportPage.DiagReportModel.SystemInfoCollectionTask.Collect(String theTempFolder)
  75. 09:09:06.1455445|WARN|ProcessRegistryKey|HKEY_LOCAL_MACHINE Missing Registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains
  76. 09:09:06.1488848|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\AuthManager
  77. 09:09:06.1489019|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\CitrixCAB
  78. 09:09:06.1523118|VERB|ExportEventLogFile|Begin exporting Application file
  79. 09:09:06.1558719|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\Install
  80. 09:09:06.1558877|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\InstallDetect
  81. 09:09:06.1558966|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\PluginPackages
  82. 09:09:06.1580099|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\ReceiverInside
  83. 09:09:06.1602292|ERRO|Collect|Could not load file or assembly 'System.Management, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. The system cannot find the file specified.
  84. EXCEPTION: System.IO.FileNotFoundException
  85. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetWMIObjectsInOneCsvFile(String dirPath, String csvFile, String strScope, String strSearch)
  86. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetSystemEventLogInOneCsvFile(String theTempFolder, String theCSVFileName, DateTime theFromDate)
  87. at Rem.DiagReportPage.DiagReportModel.SystemLogCollectionTask.Collect(String theTempFolder)
  88. 09:09:06.1604298|INFO|Collect|Registry successfully exported into C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\System\Registry.csv
  89. 09:09:06.4293608|VERB|ExportEventLogFile|End exporting Application file
  90. 09:09:13.2570615|INFO|CreateArchive|Creating zip archive C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\DiagnosticTool_20240619_150906167.zip ...
  91. 09:09:13.2583184|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\System\Registry.csv
  92. 09:09:13.3569517|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\EventLog\Application.csv
  93. 09:09:13.3772359|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\System\dxdiag.xml
  94. 09:09:13.3896523|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\CTXReceiverLogs
  95. 09:09:13.8375662|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-161403
  96. 09:09:14.0310175|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-160843
  97. 09:09:14.2293158|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-142342
  98. 09:09:14.4605547|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-141722
  99. 09:09:14.6647300|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXPreRequisiteInstallLogs-20240617-101402
  100. 09:09:14.6994773|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXPreRequisiteInstallLogs-20240617-082339
  101. 09:09:14.7335288|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\AutoUpdate
  102. 09:09:14.8635311|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\SelfService
  103. 09:09:14.8964594|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\AuthManager
  104. 09:09:14.9340231|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\Receiver
  105. 09:09:14.9660907|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\Citrix Enterprise Browser
  106. 09:09:15.0024527|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\DiagnosticTool_20240619_150906167\HdxRtcEngine
  107. 09:09:15.0357875|INFO|CreateArchive|Adding Cdf trace directory C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr\Cdf to the archive
  108. 09:09:19.1262324|INFO|CreateArchive|Adding the ReceiveDiag debug log to the zip package
  109. 09:09:19.7581712|INFO|CreateArchive|Closing the zip archive
  110. 09:13:43.1928400|INFO|DiagnosticToolForm_Closing|Exiting application ...
  111. 09:13:43.2220179|INFO|DeleteTempFiles|Deleting report folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\pae1hgp4.flr
  112. 09:13:43.2700687|INFO|Logging.IncidentLog|Stopping Incident Log ...
  113. 06/19/2024 09:13:43 INCIDENT LOG END =============================================
  114. 06/19/2024 09:26:34 INCIDENT LOG BEGIN =============================================
  115. DiagnosticTool Version: 24.3.1.16 Non-Admin User
  116. .Net Runtime: 8.0.3
  117. 09:26:34.6545748|INFO|get_RemReportDirectory|Creating report folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm
  118. 09:26:40.9770522|INFO|Start|CDF Trace log level: 9
  119. 09:26:40.9774397|INFO|CreateCtlFile|Creating CTL file - Cdf guid collection file
  120. 09:35:42.8075571|INFO|StopLogging|Stop trace collection
  121. 09:35:45.8357748|INFO|Collect|Exporting dxdiag information ...
  122. 09:35:45.8358346|INFO|Collect|Exporting system information ...
  123. 09:35:45.8371644|INFO|Collect|Exporting registry to csv file ...
  124. 09:35:45.8378239|INFO|Collect|HdxRtcEngine Logging folder found with C:\Users\myuser\AppData\Local\Temp\HdxRtcEngine
  125. 09:35:45.8382601|VERB|ExportEventLogFile|Begin exporting Application file
  126. 09:35:45.8436743|ERRO|Collect|Could not load file or assembly 'System.Management, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. The system cannot find the file specified.
  127. EXCEPTION: System.IO.FileNotFoundException
  128. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetWMIObjectsInOneCsvFile(String dirPath, String csvFile, String strScope, String strSearch)
  129. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetSystemEventLogInOneCsvFile(String theTempFolder, String theCSVFileName, DateTime theFromDate)
  130. at Rem.DiagReportPage.DiagReportModel.SystemLogCollectionTask.Collect(String theTempFolder)
  131. 09:35:45.8437298|ERRO|Collect|Could not find a part of the path 'C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\System\SystemInfo.csv'.
  132. EXCEPTION: System.IO.DirectoryNotFoundException
  133. at Microsoft.Win32.SafeHandles.SafeFileHandle.CreateFile(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options)
  134. at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  135. at System.IO.Strategies.OSFileStreamStrategy..ctor(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  136. at System.IO.Strategies.FileStreamHelpers.ChooseStrategyCore(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  137. at System.IO.StreamWriter.ValidateArgsAndOpenPath(String path, Boolean append, Encoding encoding, Int32 bufferSize)
  138. at System.IO.StreamWriter..ctor(String path)
  139. at Rem.DiagReportPage.DiagReportModel.SystemInfoCollectionTask.Collect(String theTempFolder)
  140. 09:35:45.8877336|WARN|ProcessRegistryKey|HKEY_LOCAL_MACHINE Missing Registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains
  141. 09:35:45.8984710|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\AuthManager
  142. 09:35:45.8984898|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\CitrixCAB
  143. 09:35:45.9056647|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\Install
  144. 09:35:45.9056826|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\InstallDetect
  145. 09:35:45.9056917|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\PluginPackages
  146. 09:35:45.9085264|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\ReceiverInside
  147. 09:35:45.9111560|INFO|Collect|Registry successfully exported into C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\System\Registry.csv
  148. 09:35:46.1469553|VERB|ExportEventLogFile|End exporting Application file
  149. 09:35:52.6037755|INFO|CreateArchive|Creating zip archive C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\DiagnosticTool_20240619_153545884.zip ...
  150. 09:35:52.6047211|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\System\Registry.csv
  151. 09:35:52.6436902|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\EventLog\Application.csv
  152. 09:35:52.6693368|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\System\dxdiag.xml
  153. 09:35:52.6814889|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\CTXReceiverLogs
  154. 09:35:53.1464456|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-161403
  155. 09:35:53.2492697|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-160843
  156. 09:35:53.3545437|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-142342
  157. 09:35:53.4673687|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-141722
  158. 09:35:53.5783462|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXPreRequisiteInstallLogs-20240617-101402
  159. 09:35:53.6113985|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXPreRequisiteInstallLogs-20240617-082339
  160. 09:35:53.6427568|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\AutoUpdate
  161. 09:35:53.7892164|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\SelfService
  162. 09:35:53.8252265|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\AuthManager
  163. 09:35:53.8608828|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\Receiver
  164. 09:35:53.9000420|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\Citrix Enterprise Browser
  165. 09:35:53.9340015|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\DiagnosticTool_20240619_153545884\HdxRtcEngine
  166. 09:35:53.9700896|INFO|CreateArchive|Adding Cdf trace directory C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm\Cdf to the archive
  167. 09:35:58.6059514|INFO|CreateArchive|Adding the ReceiveDiag debug log to the zip package
  168. 09:35:59.3859852|INFO|CreateArchive|Closing the zip archive
  169. 09:49:20.2751422|INFO|DiagnosticToolForm_Closing|Exiting application ...
  170. 09:49:20.2921290|INFO|DeleteTempFiles|Deleting report folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\kbzntur2.mnm
  171. 09:49:20.3290140|INFO|Logging.IncidentLog|Stopping Incident Log ...
  172. 06/19/2024 09:49:20 INCIDENT LOG END =============================================
  173. 06/19/2024 10:05:32 INCIDENT LOG BEGIN =============================================
  174. DiagnosticTool Version: 24.3.1.16 Non-Admin User
  175. .Net Runtime: 8.0.3
  176. 10:05:32.2085615|INFO|get_RemReportDirectory|Creating report folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf
  177. 10:05:33.9516159|INFO|Start|CDF Trace log level: 9
  178. 10:05:33.9520233|INFO|CreateCtlFile|Creating CTL file - Cdf guid collection file
  179. 10:15:02.2923629|INFO|StopLogging|Stop trace collection
  180. 10:15:05.4698643|INFO|Collect|Exporting dxdiag information ...
  181. 10:15:05.4698643|INFO|Collect|Exporting system information ...
  182. 10:15:05.4701232|ERRO|Collect|Error - System DataCollection directory doesn't exist
  183. 10:15:05.4718442|INFO|Collect|Exporting registry to csv file ...
  184. 10:15:05.4846362|INFO|Collect|HdxRtcEngine Logging folder found with C:\Users\myuser\AppData\Local\Temp\HdxRtcEngine
  185. 10:15:05.4895268|INFO|GetEnvironmentInfo|Get system information in csv format
  186. 10:15:05.4895691|VERB|GetEnvironmentInfo|System information collection started
  187. 10:15:05.5163372|WARN|ProcessRegistryKey|HKEY_LOCAL_MACHINE Missing Registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains
  188. 10:15:05.5189966|VERB|ExportEventLogFile|Begin exporting Application file
  189. 10:15:05.5200510|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\AuthManager
  190. 10:15:05.5200667|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\CitrixCAB
  191. 10:15:05.5254229|ERRO|GetEnvironmentInfo|Could not load file or assembly 'System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. The system cannot find the file specified.
  192. EXCEPTION: System.IO.FileNotFoundException
  193. at Rem.BusinessLogic.SystemInfoWMI.GetOSInfo()
  194. at Rem.Common.StaticMethods.GetEnvironmentInfo(String format, Boolean bReset)
  195. 10:15:05.5254273|ERRO|Collect|Could not load file or assembly 'System.Management, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. The system cannot find the file specified.
  196. EXCEPTION: System.IO.FileNotFoundException
  197. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetWMIObjectsInOneCsvFile(String dirPath, String csvFile, String strScope, String strSearch)
  198. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetSystemEventLogInOneCsvFile(String theTempFolder, String theCSVFileName, DateTime theFromDate)
  199. at Rem.DiagReportPage.DiagReportModel.SystemLogCollectionTask.Collect(String theTempFolder)
  200. 10:15:05.5414805|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\Install
  201. 10:15:05.5414989|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\InstallDetect
  202. 10:15:05.5415088|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\PluginPackages
  203. 10:15:05.5441506|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\ReceiverInside
  204. 10:15:05.5465313|INFO|Collect|Registry successfully exported into C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\System\Registry.csv
  205. 10:15:05.8563041|VERB|ExportEventLogFile|End exporting Application file
  206. 10:15:09.7746257|INFO|CreateArchive|Creating zip archive C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\DiagnosticTool_20240619_161506237.zip ...
  207. 10:15:09.7764812|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\System\SystemInfo.csv
  208. 10:15:09.7988766|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\System\Registry.csv
  209. 10:15:09.8269444|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\EventLog\Application.csv
  210. 10:15:09.8395774|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\CTXReceiverLogs
  211. 10:15:10.4455586|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-155610
  212. 10:15:10.6687402|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-155513
  213. 10:15:10.8804525|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-155452
  214. 10:15:10.9134966|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-161403
  215. 10:15:11.1275430|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-160843
  216. 10:15:11.3428575|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-142342
  217. 10:15:11.5666423|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\AutoUpdate
  218. 10:15:11.7037812|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\SelfService
  219. 10:15:11.7413056|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\AuthManager
  220. 10:15:11.7762541|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\Receiver
  221. 10:15:11.8150108|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\Citrix Enterprise Browser
  222. 10:15:11.8578880|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\DiagnosticTool_20240619_161506237\HdxRtcEngine
  223. 10:15:11.8939979|INFO|CreateArchive|Adding Cdf trace directory C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf\Cdf to the archive
  224. 10:15:15.2092971|INFO|CreateArchive|Adding the ReceiveDiag debug log to the zip package
  225. 10:15:15.8226569|INFO|CreateArchive|Closing the zip archive
  226. 10:28:49.7031050|INFO|DiagnosticToolForm_Closing|Exiting application ...
  227. 10:28:49.7404660|INFO|DeleteTempFiles|Deleting report folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\ypzcoggh.zpf
  228. 10:28:49.8028796|INFO|Logging.IncidentLog|Stopping Incident Log ...
  229. 06/19/2024 10:28:50 INCIDENT LOG END =============================================
  230. 06/19/2024 10:36:25 INCIDENT LOG BEGIN =============================================
  231. DiagnosticTool Version: 24.3.1.16 Non-Admin User
  232. .Net Runtime: 6.0.31
  233. 10:36:25.7671654|INFO|get_RemReportDirectory|Creating report folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\sjqqbdrw.3d3
  234. 10:37:33.1459659|INFO|Start|CDF Trace log level: 9
  235. 10:37:33.1463904|INFO|CreateCtlFile|Creating CTL file - Cdf guid collection file
  236. 06/19/2024 11:33:23 INCIDENT LOG BEGIN =============================================
  237. DiagnosticTool Version: 24.3.1.16 Non-Admin User
  238. .Net Runtime: 8.0.6
  239. 11:33:23.1177934|INFO|get_RemReportDirectory|Creating report folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig
  240. 11:33:24.4895357|INFO|Start|CDF Trace log level: 9
  241. 11:33:24.4899243|INFO|CreateCtlFile|Creating CTL file - Cdf guid collection file
  242. 1.08:08:35.9164477|INFO|StopLogging|Stop trace collection
  243. 1.08:08:39.2012983|INFO|Collect|Exporting dxdiag information ...
  244. 1.08:08:39.2013473|INFO|Collect|Exporting system information ...
  245. 1.08:08:39.2027140|INFO|Collect|Exporting registry to csv file ...
  246. 1.08:08:39.2027915|INFO|Collect|HdxRtcEngine Logging folder found with C:\Users\myuser\AppData\Local\Temp\HdxRtcEngine
  247. 1.08:08:39.2051275|VERB|ExportEventLogFile|Begin exporting Application file
  248. 1.08:08:39.2103136|ERRO|Collect|Could not load file or assembly 'System.Management, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. The system cannot find the file specified.
  249. EXCEPTION: System.IO.FileNotFoundException
  250. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetWMIObjectsInOneCsvFile(String dirPath, String csvFile, String strScope, String strSearch)
  251. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetSystemEventLogInOneCsvFile(String theTempFolder, String theCSVFileName, DateTime theFromDate)
  252. at Rem.DiagReportPage.DiagReportModel.SystemLogCollectionTask.Collect(String theTempFolder)
  253. 1.08:08:39.2105385|ERRO|Collect|Could not find a part of the path 'C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\System\SystemInfo.csv'.
  254. EXCEPTION: System.IO.DirectoryNotFoundException
  255. at Microsoft.Win32.SafeHandles.SafeFileHandle.CreateFile(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options)
  256. at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  257. at System.IO.Strategies.OSFileStreamStrategy..ctor(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  258. at System.IO.Strategies.FileStreamHelpers.ChooseStrategyCore(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  259. at System.IO.StreamWriter.ValidateArgsAndOpenPath(String path, Boolean append, Encoding encoding, Int32 bufferSize)
  260. at System.IO.StreamWriter..ctor(String path)
  261. at Rem.DiagReportPage.DiagReportModel.SystemInfoCollectionTask.Collect(String theTempFolder)
  262. 1.08:08:39.2901560|WARN|ProcessRegistryKey|HKEY_LOCAL_MACHINE Missing Registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains
  263. 1.08:08:39.2943562|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\AuthManager
  264. 1.08:08:39.2943733|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\CitrixCAB
  265. 1.08:08:39.3040471|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\Install
  266. 1.08:08:39.3040642|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\InstallDetect
  267. 1.08:08:39.3040728|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\PluginPackages
  268. 1.08:08:39.3068818|WARN|ProcessRegistryKey|HKEY_CURRENT_USER Missing Registry key SOFTWARE\Citrix\ReceiverInside
  269. 1.08:08:39.3102449|INFO|Collect|Registry successfully exported into C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\System\Registry.csv
  270. 1.08:08:39.8888300|VERB|ExportEventLogFile|End exporting Application file
  271. 1.08:08:47.6460708|INFO|CreateArchive|Creating zip archive C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\DiagnosticTool_20240620_140829197.zip ...
  272. 1.08:08:47.6475919|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\System\Registry.csv
  273. 1.08:08:47.6867502|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\EventLog\Application.csv
  274. 1.08:08:47.7133434|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\System\dxdiag.xml
  275. 1.08:08:47.7216660|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\CTXReceiverLogs
  276. 1.08:08:48.4336141|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-172405
  277. 1.08:08:48.6531712|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-164929
  278. 1.08:08:48.8670899|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-155610
  279. 1.08:08:49.0937869|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-155513
  280. 1.08:08:49.2804647|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-155452
  281. 1.08:08:49.3180830|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240617-161403
  282. 1.08:08:49.5286258|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\AutoUpdate
  283. 1.08:08:49.6717364|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\SelfService
  284. 1.08:08:49.7109298|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\AuthManager
  285. 1.08:08:49.7487135|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\Receiver
  286. 1.08:08:49.7869849|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\Citrix Enterprise Browser
  287. 1.08:08:49.8259451|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_140829197\HdxRtcEngine
  288. 1.08:08:49.8666909|INFO|CreateArchive|Adding Cdf trace directory C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\Cdf to the archive
  289. 1.08:08:52.6833528|INFO|CreateArchive|Adding the ReceiveDiag debug log to the zip package
  290. 1.08:08:52.8755971|INFO|CreateArchive|Closing the zip archive
  291. 1.08:20:18.7534396|INFO|Start|CDF Trace log level: 9
  292. 1.08:20:18.7535241|INFO|CreateCtlFile|Creating CTL file - Cdf guid collection file
  293. 1.08:34:18.0763078|INFO|StopLogging|Stop trace collection
  294. 1.08:34:21.3097655|INFO|Collect|HdxRtcEngine Logging folder found with C:\Users\myuser\AppData\Local\Temp\HdxRtcEngine
  295. 1.08:34:21.3103399|INFO|Collect|Exporting system information ...
  296. 1.08:34:21.3104364|INFO|Collect|Exporting registry to csv file ...
  297. 1.08:34:21.3116716|INFO|Collect|Exporting dxdiag information ...
  298. 1.08:34:21.3118439|ERRO|Collect|Could not find a part of the path 'C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\System\Registry.csv'.
  299. EXCEPTION: System.IO.DirectoryNotFoundException
  300. at Microsoft.Win32.SafeHandles.SafeFileHandle.CreateFile(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options)
  301. at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  302. at System.IO.Strategies.OSFileStreamStrategy..ctor(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize, Nullable`1 unixCreateMode)
  303. at Rem.DiagReportPage.DiagReportModel.RegistryInfoCollectionTask.Collect(String theTempFolder)
  304. 1.08:34:21.3373489|ERRO|Collect|Error - System DataCollection directory doesn't exist
  305. 1.08:34:21.3441697|VERB|ExportEventLogFile|Begin exporting Application file
  306. 1.08:34:21.3718953|INFO|GetEnvironmentInfo|Get system information in csv format
  307. 1.08:34:21.3719722|VERB|GetEnvironmentInfo|System information collection started
  308. 1.08:34:21.3725411|ERRO|GetEnvironmentInfo|Could not load file or assembly 'System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. The system cannot find the file specified.
  309. EXCEPTION: System.IO.FileNotFoundException
  310. at Rem.BusinessLogic.SystemInfoWMI.GetOSInfo()
  311. at Rem.Common.StaticMethods.GetEnvironmentInfo(String format, Boolean bReset)
  312. 1.08:34:21.3801445|ERRO|Collect|Could not load file or assembly 'System.Management, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. The system cannot find the file specified.
  313. EXCEPTION: System.IO.FileNotFoundException
  314. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetWMIObjectsInOneCsvFile(String dirPath, String csvFile, String strScope, String strSearch)
  315. at Rem.DiagReportPage.DiagReportModel.EventLogCollectionTask.GetSystemEventLogInOneCsvFile(String theTempFolder, String theCSVFileName, DateTime theFromDate)
  316. at Rem.DiagReportPage.DiagReportModel.SystemLogCollectionTask.Collect(String theTempFolder)
  317. 1.08:34:21.9326788|VERB|ExportEventLogFile|End exporting Application file
  318. 1.08:34:23.8151537|INFO|CreateArchive|Creating zip archive C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\DiagnosticTool_20240620_143411212.zip ...
  319. 1.08:34:23.8152424|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\System\SystemInfo.csv
  320. 1.08:34:23.8175041|INFO|Archive|Adding file C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\EventLog\Application.csv
  321. 1.08:34:23.8349729|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\CTXReceiverLogs
  322. 1.08:34:24.5272144|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-172405
  323. 1.08:34:24.6427235|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-172405
  324. 1.08:34:24.6533823|ERRO|AddDirectory|An item with the same key has already been added. Key: InstallLogs/CTXWorkspaceInstallLogs-20240619-172405/AppProtection-2024619-11245.log
  325. EXCEPTION: System.ArgumentException
  326. at System.Collections.Generic.Dictionary`2.TryInsert(TKey key, TValue value, InsertionBehavior behavior)
  327. at Ionic.Zip.ZipFile._InternalAddEntry(ZipEntry ze)
  328. at Ionic.Zip.ZipFile.AddFile(String fileName, String directoryPathInArchive)
  329. at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action, Boolean recurse, Int32 level)
  330. at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action)
  331. at Ionic.Zip.ZipFile.AddDirectory(String directoryName, String directoryPathInArchive)
  332. at CtxUtility.Zip.ZipLib.AddDirectory(String dirPath, String directoryPathInArchive)
  333. 1.08:34:24.6533942|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-164929
  334. 1.08:34:24.7645109|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-164929
  335. 1.08:34:24.7649578|ERRO|AddDirectory|An item with the same key has already been added. Key: InstallLogs/CTXWorkspaceInstallLogs-20240619-164929/CWAInstaller-20240619-164929.log
  336. EXCEPTION: System.ArgumentException
  337. at System.Collections.Generic.Dictionary`2.TryInsert(TKey key, TValue value, InsertionBehavior behavior)
  338. at Ionic.Zip.ZipFile._InternalAddEntry(ZipEntry ze)
  339. at Ionic.Zip.ZipFile.AddFile(String fileName, String directoryPathInArchive)
  340. at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action, Boolean recurse, Int32 level)
  341. at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action)
  342. at Ionic.Zip.ZipFile.AddDirectory(String directoryName, String directoryPathInArchive)
  343. at CtxUtility.Zip.ZipLib.AddDirectory(String dirPath, String directoryPathInArchive)
  344. 1.08:34:24.7649650|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-155610
  345. 1.08:34:24.8832338|INFO|Archive|Adding folder C:\Program Files (x86)\Citrix\Logs\CTXWorkspaceInstallLogs-20240619-155610
  346. 1.08:34:24.8836582|ERRO|AddDirectory|An item with the same key has already been added. Key: InstallLogs/CTXWorkspaceInstallLogs-20240619-155610/AppProtection-2024619-95610.log
  347. EXCEPTION: System.ArgumentException
  348. at System.Collections.Generic.Dictionary`2.TryInsert(TKey key, TValue value, InsertionBehavior behavior)
  349. at Ionic.Zip.ZipFile._InternalAddEntry(ZipEntry ze)
  350. at Ionic.Zip.ZipFile.AddFile(String fileName, String directoryPathInArchive)
  351. at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action, Boolean recurse, Int32 level)
  352. at Ionic.Zip.ZipFile.AddOrUpdateDirectoryImpl(String directoryName, String rootDirectoryPathInArchive, AddOrUpdateAction action)
  353. at Ionic.Zip.ZipFile.AddDirectory(String directoryName, String directoryPathInArchive)
  354. at CtxUtility.Zip.ZipLib.AddDirectory(String dirPath, String directoryPathInArchive)
  355. 1.08:34:24.8837043|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\AutoUpdate
  356. 1.08:34:25.0285032|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\SelfService
  357. 1.08:34:25.0671650|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\AuthManager
  358. 1.08:34:25.1029083|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\Receiver
  359. 1.08:34:25.1390839|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\Citrix Enterprise Browser
  360. 1.08:34:25.1723934|INFO|Archive|Adding folder C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\DiagnosticTool_20240620_143411212\HdxRtcEngine
  361. 1.08:34:25.2109223|INFO|CreateArchive|Adding Cdf trace directory C:\Users\myuser\AppData\Local\Temp\DiagnosticTool\xok5h3j2.jig\Cdf to the archive
  362. 1.08:34:28.7433624|INFO|CreateArchive|Adding the ReceiveDiag debug log to the zip package
  363.  
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