*** on March 7, 2021 at 12:33am wrote:

Hello,
I'm trying to access my account but I keep getting a message saying that it has been closed for "inactivity" ... ? what exactly is going on ?


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Sportsbet.io Safety and Assurance on March 8, 2021 at 1:48am wrote:

Hi ***,

We hope you have enjoyed betting on your favourite events on Sportsbet.io recently.

To keep providing you with a fun, fast & fair betting experience, we kindly ask you to undertake a Know Your Customer (KYC) procedure.

It will help us reinforce customer security on our site and speed up your deposits and withdrawal requests.

To complete this process, could you please send us the following documents:

1. A scanned or photographed copy of your national ID, passport or driver’s license displaying all four corners of it. If you are sending your ID card or driver’s license, please provide copies of each side of the document.

2. A document that verifies your address such as a utility bill, bank statement or tax bill. It should be no older than 90 days from the date of issue and display all four corners.

Should you have any questions regarding this process, please do not hesitate to contact us by just replying to this email.

Kind Regards,
Sportsbet.io Player Safety and Assurance Team

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*** on March 8, 2021 at 12:45pm wrote:

Hello,
Thank you for your reply.
I have attached to this email both a picture of my passport and a recent internet bill.
I don't really understand the need of such procedure especially after I have been using your website for years and never did I have to undergo any sort of verification...but anyway, I hope this'll be enough to get my account back.

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Sportsbet.io Safety and Assurance on March 8, 2021 at 1:13pm wrote:

Hi ***,

Thank you for sending in the documents for our KYC review.

Unfortunately, we could not accept your documents this time as they did not meet the requirements.

If possible, could you please send us new documents, in line with our specifications.

Please see the requirements below:

1. A scanned or photographed copy of your passport with all four corners clearly visible.

We appreciate your understanding regarding this matter.

Should you have any questions, please do not hesitate to contact us by replying to this email.

Thank you once again for your cooperation.

Kind Regards,
Sportsbet.io Player Safety and Assurance Team

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*** on March 8, 2021 at 4:01pm wrote:

Hello,
Here's a new picture where all corners are visible.

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Hi ***,

Thank you for sending in documents which are required for the KYC procedure.

We are happy to inform you that our KYC procedures are becoming more user-friendly and it will take even less time for your account to get verified.

To proceed please click HERE and follow the instructions by our online identity verification partner Veriff.

Please reply to this email once you have completed the online verification.

We thank you for the cooperation and hope this new process will offer you a positive experience.

Kind Regards,
Sportsbet.io Player Safety and Assurance Team

(this was their last reply)

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(march 8)
Hello,
I just completed the online verification.

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(march 10)
Hello,
It's been two days since I've completed the online verification and emailed you.

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Also sent them an email at [email protected] :

(march 12)

Hello,
Is it normal that it's been 5 days since I last received an answer from [email protected] after successfully completing the verification process?


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