Table of Contents
- You're not the only one out there who hates conflict
— Take the coward test
— Seven choices you can make in conflict
— The top 10 reasons people avoid conflict
— Why change?
— How to motivate yourself to deal with conflict
— The secret for motivating yourself to face conflict
— Confronting your fear one step at a time
— How to make conflict less frightening quickly
— How your integrity can help you face conflict
— Understanding when conflict is actually a good thing
— Building your knowledge, skills, and confidence
— Common causes of conflict
— We'd be fine if they weren't so different!
— Why people only think that they are angry (often they're not!)
— Five ways to listen and why people don't use them
— Four communication patterns to use if you want to keep fighting
— Don't assume the position.
— The role of selfishness
— If common sense is so common, then why don't they have it?
— You've got the tools, you've got the talent: techniques to handle any conflict
— The truth and nothing but the truth
— Discussing wants, fairness, and integrity
— Assertiveness, coward style
— Avoiding the top 10 mistakes made when dealing with upset people
— Talking about how you are talking
— The lesson of the swaying trees: embracing conflict
— Putting it all together: a step-by-step approach for dealing with conflict.