API tools faq
paste
Advertisement
hjysy

Call Tracking Form design

hjysy
Apr 19th, 2019
223
0
Never
Add comment
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
text 3.06 KB | None | 0 0
raw download clone embed print report
  1. Call Tracking Form design
  2. I have a client who wants to understand where his calls are coming from to justify the cost of marketing. I have suggested a few call tracking tools, but at the moment we are going to use a form to track calls as they come in.
  3. The idea is to ask, how did you hear about us? Etc.
  4.  
  5. ++++++++++++++
  6. If You want to buy cheap web hosting then visit http://listtop.pw and select the cheapest hosting. it can be suitable for all your needs.
  7.  
  8. Top 200 best traffic exchange sites http://listtop.pw/surf
  9.  
  10. Listtop.pw
  11. Listtop.pw
  12. Listtop.pw
  13.  
  14. +++++++++++++++
  15.  
  16. Other than Name, location, needed service, and asking how they found the business, what else would you consider putting on there? Or is that all the data we need to collect?
  17.  
  18. Bonus: Is there an easy way to tie this to Google analytics?
  19.  
  20.  
  21. I'd be putting an instant chat on the website and using that as a source too
  22. Every call should be added to a CRM anyway, you need to know how long it takes for people to make a decision to purchase from their first contact. You need to know if you've heard from them before and if they call back with a complaint about the person they talked to or to lock in a quote you need to know who/what/when
  23. Do you need to know if they've ever purchased from a competitor?
  24. When they're likely to make their purchasing decision?
  25. Are they the decision maker?
  26. Do they want a follow up call?
  27. FWIW how did you hear is only good for people who have genuinely just heard about you as part of their purchasing process. I've been asked that by airlines, major websites, huge companies. If I have to think back further than 6 months you're going to get a snarky response.
  28.  
  29. ? PayPal and the negative balance
  30. ? Sarah's Tech Blog
  31. ? Sleepout Rentals ... Want to try Premium Membership?
  32.  
  33. Sarah, thanks for the chat box suggestion :D
  34.  
  35. This is for a therapist / rehab office, so b2C environment, other than referrals from hospitals. Only one decision maker, unless it is a relative calling on behalf
  36.  
  37. Are there any free, useable CRM's for this type of use case?
  38.  
  39. I like these suggestions, wouldn't have thought of "when" such as timeframe for treatment
  40.  
  41.  
  42.  
  43. Sarah, thanks for the chat box suggestion :D
  44.  
  45. This is for a therapist / rehab office, so b2C environment, other than referrals from hospitals. Only one decision maker, unless it is a relative calling on behalf
  46.  
  47. Are there any free, useable CRM's for this type of use case?
  48.  
  49. I like these suggestions, wouldn't have thought of "when" such as timeframe for treatment
  50. Click to expand...
  51. I haven't looked at a CRM for a while (used to be my thing, back in the day) but my dr uses http://mypractice.co.nz/, and I like that I can make appointments, request Rx, see test results etc. My physio and hairdresser both use gettimely.com, there are plenty of CRM only but consider the value add of letting patients have some control - especially ones who might be in crisis mode.
  52.  
  53. https://www.google.com/search?q=free+crm has plenty of info but look at systems that allow plugins, have an api so that you can code client specific requirements in.
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement
Public Pastes
Advertisement
We use cookies for various purposes including analytics. By continuing to use Pastebin, you agree to our use of cookies as described in the Cookies Policy.  OK, I Understand
Not a member of Pastebin yet?
Sign Up, it unlocks many cool features!